BMW X7 Complaints (2025)

28 consumer complaints on file.

#11622874October 31, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2025 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621194October 22, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
We have periodic driver assist faults coming up , started at 1700 and now has has 3400 miles on it, dealer still cannot fix and BMW either .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620670October 18, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2025 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619581October 13, 2024
EXTERIOR LIGHTING
1. Both right and left headlights have a defect with visible obstructions to the naked eye. This issue causes a portion of the road to be blacked out while driving. I took the car back to the dealership and they claim the lights are designed as intended. The lights are obstructed or improperly installed from the manufacturer and are not responding properly. 2. When the high beams are activated, a black horizontal line appears in the middle of the headlights while driving. The horizontal black line moves up and down while driving and there is no way to removed the black line.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618342October 6, 2024
STRUCTURE:BODY, UNKNOWN OR OTHER
Subject: Request for Refund on Defective 2025 BMW X7 Hello, I hope this message finds you well. I am reaching out regarding ongoing issues with my 2025 BMW X7, which I purchased new. Shortly after purchase, I noticed that cavity fluid began leaking from all four doors and the tailgate. I contacted BMW, and they instructed me to take the vehicle to the service center at the dealership where I made the purchase. The dealership kept the car for 10 days, and when I picked it up, I noticed that the cavity fluid had damaged the paint on the bottom of the doors. I immediately brought this to the service representative’s attention, and they asked me to leave the vehicle again, sending it to the body shop for repairs. After 7 days, I collected the car, but unfortunately, within two weeks, the cavity fluid began leaking again in the same areas. I returned the vehicle to the service center for the third time, and as of today, it has been another 10 days without receiving the vehicle back. Given the persistent nature of this issue, I contacted BMW to request a return of the vehicle and a refund, but I have not had any success with this request. If I am unable to resolve this matter soon, I may need to consider hiring legal representation to pursue a solution. I would appreciate your prompt assistance in resolving this matter. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614853September 16, 2024
SERVICE BRAKES
2025 BMW X7 xDrive40i (VIN [XXX] ) from United BMW on [XXX], and right away, I had issues with the brakes suddenly hard braking and engaging the parking brake in traffic flow. I later found out there's an active recall for the brake system failure from February 12, 2024, which was in place when I bought the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612999September 6, 2024
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
A warning message appeared the following day after purchasing the car. The car stopped functioning while driving on the highway 70+ mph. The car started to shake violently and a-lot of alarms went off. I barely managed to pull over on the side of the interstate. I waited for 10 minutes before I could get the car to start again. I only had the car for 3 days. This problem persisted so I exchanged it for a different car. The X7 would turn off on its own and it kept doing the same thing putting me and my children in perilous situations. This message popped up multiple times before the car stopped functioning properly. “You can continue driving. Chasis function restricted. If the problem recurs, have it checked by your service center”. I did not feel safe in the vehicle especially with children in the car. I informed the dealership and sent them a picture of this warning and was told no one had heard of this warning. I was not able to take more pictures since I was on the interstate with heavy traffic. To avoid causing an accident, I was able to pull over safely by using my hazard ⚠️ light signal. Again, this car is NOT safe and now my kids and I have PTSD whenever we hear a warning signal on any car. I feel my safety and that of my children were put at risk by the manufacturer and dealer because they sold me the car even though there was a recall and no X7 were being sold due to this. It is my opinion that the dealer was more concerned with meeting it’s sales goal rather than keeping consumer and drivers alike safe. I tried to cancel the contract with the dealership but I am still waiting on the manager to get back to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604981July 28, 2024
SEAT BELTS
The occupant sensing lights and seatbelt buckle indicator lights and associated alarm in case a person unbuckles while in motion are not present and not working for the third row of seats. The third row position indicators are not present in the dash where all other seat positions are. For all other seats the equivalent position turns green when buckled , and an alarm is triggered if the seatbelt is unbuckled. In my previous generation X7, this worked as intended with all 7 positions available on the display and all 7 positions with the alarms. I have asked BMW who said this is not present on this generation, but opened a repair engineering inquiry after evaluating other models of the same generation. I also consulted online BMW forums and this impacts all other X7’s of the same generation. For the alarm, I have tested by unbuckling both seatbelts while in motion, with seats occupied with a passenger, and no indicator or alarm was triggered while vehicle traveling above 30 MPH. I currently have the 6 occupant variant of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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