Audi Q5 Complaints (2017)

42 consumer complaints on file.

#11005018July 13, 2017
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT WAS NOT MADE AWARE OF NHTSA CAMPAIGN NUMBER: 17V298000 (FUEL SYSTEM, GASOLINE) UNTIL AFTER THE VEHICLE WAS PURCHASED. THE CONTACT WAS UNABLE TO DETERMINE IF THERE MAY BE A STOP SALE OF THE VEHICLE DUE TO THE DEALER (AUDI NORTH AUSTIN, 12971 POND SPRINGS RD, AUSTIN, TX 78729, (844) 473-2985) AND MANUFACTURER BEING UNABLE TO DETERMINE WHEN THE REMEDY AND REPAIR PARTS WOULD BE AVAILABLE. THE CONTACT RECEIVED NO WRITTEN NOTICE OF A MANUFACTURER RECALL. THE SERVICE CENTER MANAGER SENT AN E-MAIL A MONTH AFTER THE VEHICLE WAS SOLD AND THE CONTACT WAS WAITING ON A SOLUTION FROM THE MANUFACTURER. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968487March 25, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
ON THURSDAY MARCH 16TH APPROX AROUND 6 PM, I WAS DRIVING BACK HOME FROM WORK. WHEN I TRIED TO STOP THE CAR AT A STOP LIGHT (DRIVING APPROX 40-45 MILES/HR SPEED ON A STRAIGHT ROAD) BY PUSHING THE BREAK PEDAL THE VEHICLE SLOWED DOWN, BUT FAILED TO STOP COMPLETELY AND CONTINUED TO ROLL AUTONOMOUSLY AT A SLOWER SPEED. AS I CONTINUED TO PUSH THE BRAKE, ENGINE REVVED UP TWICE SPONTANEOUSLY. I IMMEDIATELY SHIFTED THE GEAR TO PARK AND THE VEHICLE STOPPED. APPROX A MINUTE LATER I SHIFTED BACK TO DRIVE AND DROVE THE CAR HOME. NEXT MORNING I DROVE THE CAR TO AUDI DEALERSHIP AND THEY RAN THE VEHICLE DIAGNOSTIC AND IDENTIFIED A FAULTY ABS CONTROL MODULE WHICH HAS SINCE BEEN REPLACED. SINCE IT INVOLVED BRAKE FAILURE AND SPONTANEOUS ACCELERATION I AM SUBMITTING THE COMPLIANT TO TO NHTSA. I HAVE ALSO SENT AN EMAIL TO AUDI USA TODAY REGARDING THIS. I JUST TOOK THE CAR BACK FROM SERVICE TODAY AND I WILL CONTINUE TO OBSERVE FOR ANY ISSUES AND UPDATE NHTSA AND AUDI USA. PLEASE FEEL FREE TO CONTACT ME SHOULD YOU NEED ANY ADDITIONAL INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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