AIRSTREAM Base Camp Complaints (2020)

2 consumer complaints on file.

• #11507073February 13, 2023
  EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:RECEPTACLE, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:WIRING, SUSPENSION

  The contact owns a 2020 Air Stream Base Camp. The contact stated that while hauling the trailer, the trailer was shaking abnormally. The contact stated that the three-foot cord loosened and melted the plug and cord. The contact stated that as a result of the failure, the hot water heater and furnace combo experienced an electrical short. The cord lost voltage and melted a hole in the receptacle. There were no warning lights illuminated. An independent mechanic noticed the plug attached to the receptacle was damaged. The vehicle was taken to the local dealer where the furnace and hot water heater combo was replaced. The manufacturer was notified by email, but no additional assistance was provided. The failure mileage was unknown.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11418019May 21, 2021
  STRUCTURE:BODY

  The Air Stream Basecamp rock guard shield Southco fasteners have repeatedly failed and dropped out while traveling. We had a full replacement of all the Southco fasteners for the three rock guard shields installed on our 2020 Air Stream basecamp X trailer while we were traveling July 2020. Replacement service was handled under warranty by an Air Stream service department. While on a May 2021 trip, we again had a Southco fastener drop out of a rock shield. We only notice the fasteners are missing when we stop for gas, not while in transit. We are working with with the local Air Stream service department to replace the current missing fastener, again under warranty. It would be extremely dangerous if both of the Southco rock guard fasteners fall out of a shield while driving down the road with the trailer. Nothing would stop the shield from swinging open, breaking off due to wind pressure, and hitting other vehicles, causing serious injury and expensive repair.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0