Acura TL Complaints (2004)

551 consumer complaints on file.

#10795007November 20, 2015
POWER TRAIN
MY 2004 ACURA TL HAS RECENTLY BEEN EXPERIENCING ISSUES WHERE THE TRANSMISSION WOULD LOCK UP WHILE DRIVING, POTENTIALLY LEAVING MYSELF AND MY PASSENGER(S) SUSCEPTIBLE TO A VEHICULAR CRASH AND RENDERING THE VEHICLE IMMOBILE. WHILE CHECKING THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA), THE U.S. AUTOMOTIVE RECALL AND ACURA WEBSITES, I SAW THAT THERE HAD BEEN A RECALL (00-04 CL & TL A/T RECALL) FOR THE 'EXACT SAME ISSUE' I WAS HAVING WITH MY ACURA. I THEN PROCEEDED TO CALL THE 1800 NUMBER THAT WAS ON ACURA'S WEBPAGE. UPON CALLING THIS NUMBER, I WAS INSTANTLY MET WITH RESISTANCE ABOUT THE RECALL AND WAS GIVEN THE RUN AROUND ABOUT THE APPROPRIATE PERSON TO SPEAK WITH REGARDING THIS ISSUE. I WAS SPECIALLY TOLD THAT MY CAR WAS NOT IMPACTED BY THIS RECALL AND ACURA WOULD NOT HONOR THE SAFETY DEFECT THAT POTENTIAL AFFECTED 1,099,796 UNITS ACCORDING TO THE RECALL SUMMARY THAT IS DISPLAYED ON ALL THREE WEBSITES PREVIOUSLY MENTIONED. WHEN I REQUESTED TO SPEAK WITH A ZONE MANGER OR SOMEONE THAT WOULD LOOK INTO MY INQUIRY, I WAS PUT ON HOLD FOR 20 MINUTES, ONLY TO SPEAK WITH A CUSTOMER SERVICE AGENT BY THE NAME OF JULIAN. JULIAN REITERATED THAT MY ISSUE WAS NOT APPLICABLE TO THE RECALL AND SUGGESTED THAT I TAKE THE VEHICLE TO AN ACURA DEALERSHIP AT MY OWN EXPENSE. I INFORMED JULIAN THAT I WAS NOT PLEASED WITH HIS DECISION TO DISMISS MY INQUIRY AND I REQUESTED HIS CONTACT INFORMATION TO FILE A FORMAL COMPLAINT, WHICH HE REFUSED TO GIVE ME. I AM REACHING OUT TODAY BECAUSE MY VEHICLE HAS BEEN AFFECTED BY NHTSA RECALL NUMBER: 04V-176 AND I HAVE NOT RECEIVED THE CUSTOMER SERVICE THAT ANYONE WOULD FIND ACCEPTABLE IN RESOLVING THIS ISSUE. I WOULD LIKE FOR MY VEHICLE TO BE REPAIRED BY ACURA AT NO EXPENSE TO ME AND FOR SOMEONE AT ACURA TO FOLLOW UP WITH ME BY THE END OF THIS WEEK WITH A RESOLUTION TO THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790239November 13, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 ACURA TL. THE CONTACT STATED THAT WHILE TURNING THE VEHICLE ON, THE VSA WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED; HOWEVER, THE VSA WARNING INDICATOR REMAINED ILLUMINATED FOLLOWED BY THE ILLUMINATION OF THE ABS WARNING INDICATOR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VSA MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 116,220.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790000November 12, 2015
SERVICE BRAKES
VSA/ABS MODULE FAILURE. ABS, VSA AND BRAKE LIGHTS COME ON DASH BOARD. TOLD POTENTIAL ISSUE COULD BE BRAKES COULD LOCK UP SO NEEDS TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788494November 5, 2015
STRUCTURE:BODY
MY DASH IS CRACKING AT AN ACCELERATED RATE. FIRST AT THE PASSENGER AIRBAG, THEN STARTED SINKING DEEPER THAT MAKES AN OBVIOUS RECTANGLE ON MY DASH. MY CONCERN IS IF THE DASH IS DRY ENOUGH TO SPLIT ALONG THE AIRBAG SEAMS, THEN WHAT WOULD PREVENT SHARDS OF DASH FLYING OFF IF THE AIRBAG DEPLOYS? THIS SHOULD GET SOME SERIOUS SAFETY CONSIDERATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780984October 9, 2015
AIR BAGS
TURNING INTO A LANE IN THE TOWN (IN MOTION), A CAR RAN A RED LIGHT, T-BONED THE CAR DRIVER SIDE. TOTALED THE CAR AND SHIFTED THE ENTIRE CAR ACROSS THE FRAME. STEERING WHEEL BAG DID NOT INFLATE. IF IT DID IT WOULD HAVE HELPED MY INJURIES. RED LIGHTED BY A LARGE 1/2 TON OR MORE RED TRUCK AT ABOUT 40-45 MILES PER HOUR.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10766343September 21, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 ACURA TL. WHILE THE VEHICLE WAS PARKED, THE DASHBOARD CRACKED NEAR THE PASSENGER SIDE AND EXPOSED THE AIR BAG. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 184,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762130September 8, 2015
AIR BAGS, UNKNOWN OR OTHER
AIRBAG INDICATOR LIGHT ON INSTRUMENT PANEL ILLUMINATES PERIODICALLY. DASHBOARD HAS DEVELOPED TWO SIGNIFICANT CRACKS DIRECTLY OVER THE FRONT PASSENGER AIRBAG. I AM CONCERNED THAT THE COMBINATION OF THE AIRBAG INDICATOR LIGHT AND DASHBOARD CRACKS INDICATE A SAFETY ISSUE. IF THE AIRBAG WERE TO DEPLOY, IT MAY NOT DO SO APPROPRIATELY. THE CRACKS COULD CAUSE IT TO DEPLOY IN WRONG DIRECTION, RENDERING IT INEFFECTIVE OR DANGEROUS. ALSO, PIECES OF DASHBOARD COULD BREAK OFF IN EVENT OF AIRBAG DEPLOYMENT AND RESULT IN PROJECTILES THAT COULD INJURE OCCUPANTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761899September 7, 2015
AIR BAGS
I PURCHASED MY 2004 ACURA TL 3.2L IN AUGUST 2009. WHEN I PURCHASED THE VEHICLE IT HAD NO MARKS ON THE DASH. ABOUT A YEAR AFTER PURCHASE I STARTED TO NOTICE A CRACK ON THE DRIVERS SIDE ABOUT TWO INCHES LONG. I THOUGHT I MIGHT'VE SCRATCHED IT WITH MY RING. AS TIME PAST, THAT SMALL CRACK BECAME VIRAL. STRETCHES ALL OVER MY DASH. THE SCARIEST PART IS THAT THE CRACK IS RUNNING A PERFECT RECTANGLE AND SHOWS A SMALL INDENT WHERE THE PASSENGER SIDE AIR BAG IS. NOW MY AIRBAG LIGHT GOES ON AND STAYS ON OCCASIONALLY. I LOVE MY CAR AND REALLY HATE TO LOOK AT MY CRACKS ON MY DASH THAT SOMEWHAT RESEMBLES A SPIDERWEB. I DO NOT FEEL SAFE HAVING A PASSENGER BC WHO KNOW WHEN THAT MAY BURST (IF POSSIBLE). I FEEL ACURA SHOULD RECALL THESE CARS BC WE PAID FOR A DURABLE, SAFE, AND LUXURY CAR. THIS APPEARS TO BE A COMMON ERROR WITH THIS MAKE, YEAR AND MODEL. MY CAR STILL RUNS BEAUTIFULLY AND HATE TO SEE HER GO DOWN LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761156September 3, 2015
AIR BAGS, STEERING
I HAVE ACURA TL 2004 WELL MAINTAINED SERVICE ON TIME . ONE DAY IT'S RAINING AND I DRIVE AROUND 10 MPH AND AFTER SOME TIME MY STEERING WAS FROZE I CAN'T MOVE I ABOUT TO GET CRASHED THEN I THINK IT MIGHT BE DUE TO STEERING FLUID I CHECK ITS ALMOST GOOD THEN I DRIVE NEXT FEW DAYS AND PROBLEM GONE BUT AGAIN WHEN IT'S RAINING IT DID SAME THING.IM SCARED TO DRIVE THAT CAR IN RAINING . IT'S ONLY BAD IN RAINING I DON'T KNOW WHY. IT ALSO HAS SOMETIME AIRBAG WARNING ON IN RAIN .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760876September 1, 2015
UNKNOWN OR OTHER
THERE WAS NO ACCIDENT. THE DASHBOARD ON MY 2004 TL BEGAN TO CRACK. I'VE HAD THE CAR SINCE 2008 WITHOUT ANY PROBLEMS UNTIL NOW. THE DASH IS CRACKED IN TWO PLACES, ONE FROM THE FRONT ALL THE WAY TO THE EDGE OF THE COVER OF THE INSTRUMENT PANEL. THE OTHER CRACK COMES FROM THE FRONT UP TO THE MIDDLE SPEAKER. NO FURTHER SPREAD SO FAR BUT AM CONCERNED THAT CRACKING WILL CONTINUE AND SPREAD AFTER SEEING SO MANY COMPLAINTS. THE LOCAL DEALERSHIP SAID THAT REPLACEMENT WOULD BE EXPENSIVE, AROUND $2000. THEY SUGGESTED THAT I CALL ACURA CUSTOMER SERVICE AND SEE IF THEY WOULD DO ANYTHING. THAT IS MY NEXT STEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758937August 24, 2015
AIR BAGS
FROM LAST 3-4 YEARS THE DASHBOARD IS GETTING CRACKS AND THE CRACK LINES ARE OVERLAPPING AIR BAGS PATH. FOR LAST 2 MONTHS THE AIR BAG LIGHTS ARE ON RANDOMLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749921August 19, 2015
AIR BAGS
MY DASHBOARD STARTED TO CRACK, VERY LITTLE TO START BUT NOW HAS 6 MAJOR CRACKS RUNNING UP AND DOWN THE ENTIRE DASH BOARD WITH THE CRACKS GOING COMPLEXLY AROUND THE AIR BAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748749August 14, 2015
STRUCTURE, AIR BAGS
I HAVE A 2004 ACURA TL AND IN THE LAST MONTHS CRACKS HAVE APPEARED ON THE DASHBOARD, DIRECTLY AROUND THE AIRBAG COMPARTMENT ON THE PASSENGER SIDE. IT IS DEFINITELY A DEFECT OF WORKMANSHIP AND OR MATERIALS. THERE IS WAY TOO MUCH CONSISTENCY IN THE POSITIONS OF THE CRACKS. THERE ARE HUNDREDS OF POSTS ON SOCIAL MEDIA REPORTING THE SAME ISSUE. HTTPS://WWW.FACEBOOK.COM/ACURATLDEFECTIVEDASH/POSTS/219662424726766 MY CAR HAS 165K MILES, IS GARAGE KEPT, DETAILED REGULARLY WITH ONE OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745466July 31, 2015
SUSPENSION, STEERING, UNKNOWN OR OTHER
THE STEERING SHAFT ASSEMBLY AND CONTROL ARMS THAT CONNECT TO THE TIE RODS, SWAY BARS AND LINKS TO CV AXLE AND I BELEIVE RACK AND PINION SUSPENSION CAME APART FROM THE TIRES AND CAUSED ME TO LOSE CONTROL OF MY VEHICLE WITH MY CHILD AS A PASSENGER WHICH RESULTED IN AN ACCIDENT. WE ARE BOTH VERY LUCKY TO BE ALIVE AS WE WERE IN ROUTE TO TRAVEL THE INTERSTATE BEFORE THIS CRASH OCCURED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10735862July 22, 2015
STEERING
TL* THE CONTACT OWNS A 2004 ACURA TL. WHILE MAKING A LEFT TURN, THE STEERING WHEEL SEIZED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP AND THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V091000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733797July 13, 2015
UNKNOWN OR OTHER
THERE WAS NO ACCIDENT, MY DASHBOARD SPLIT WHERE ONE OF THE AIRBAGS IS LOCATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733074July 9, 2015
AIR BAGS
MY 04 TL HAS PRETTY MUCH HAD NOTHING BUT TLC SINCE I BOUGHT IT IN 2010 WITH 42000MILES NOW IN 2015 I'M AT 87000MILES AND I GET THE CRACKED DASH... I READ ABOUT THIS WHEN I BOUGHT THE CAR AND I WAS HOPING I WAS GOING TO BE LUCKY BUT I GUESS NOT. MA 10/5 THIS IS OBVIOUSLY AN ACURA SCREW UP... UPDATED 11/08/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725458June 16, 2015
AIR BAGS
CRACKS HAVE APPEARED IN THE DASHBOARD ESPECIALLY AROUND THE PASSENGER SIDE AIRBAG. THE AIRBAG LIGHT HAS BEEN ON SINCE THE FIRST CRACK APPEARED. DEALER SAYS TO TRADE IN THE CAR AND BUY A NEW ONE! WHY DOESN'T ACURA OWN THIS ISSUE AND FIX THIS SYSTEMIC PROBLEM THAT OWNERS ARE REPORTING? THIS IS POTENTIALLY A HUGE SAFETY ISSUE AS I AM CONCERNED THAT THE AIR BAG MAY DEPLOY UNEXPECTEDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724667June 11, 2015
AIR BAGS
CRACKS IN THE PASSENGER SIDE DASHBOARD BEGAN OVERNIGHT THAT OUTLINED THE PASSENGER AIRBAG. CAR IS GARAGED AND KEPT IN PARKING GARAGE AT WORK. DISCOLORATION OF THE DASH BEGAN AT 40,000 MILES ONLY INVOLVING THIS SAME PART. I USED MEGUIRES DASHBOARD PROTECTOR AT THE ADVICE OF THE ACURA DEALERSHIP SINCE 40,000 MILES BUT THAT DIDN'T SEEM TO STOP THE PROCESS. DASH PART APPEARS DEFECTIVE BUT ACURA DOES NOT APPEAR INTERESTED IN RECALLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717418May 19, 2015
AIR BAGS
FRONT PASSANGER DASH BEGAN TO CRACK IN AIRBAG AREA FOR NO APPEARENT REASON. WAS NOT OVER EXPOSED TO THE SUN AND VEHICAL HAD JUST OVER 80,000 MILES AT FIRST SIGHT OF DAMAGE. DASH CRACKING CONTINUED ON BOTH SIDES OF PASSANGER AIRBAG DOWN TOWARDS GLOVE COMPARTMENT. AIRBAG LIGHT IS PERMANENTLY ON DUE TO THIS COMPROMISE. I TRIED TO INQUIRE ABOUT DEALERSHIP COVERAGE OF REPLACEMENT OF THIS SAFETY HAZARD, AS I FEARED THAT BAGS MAY FULLY DEPLOY AT THE SLIGHTEST BUMP ON THE ROAD/HIGHWAY. DEALERSHIP SAID THAT I SOLELY WOULD HAVE TO COVER REPAIR AND REPLACEMENT OF ENTIRE DASH CONSOLE, AS THEY COULD NOT, AND WOULD NOT, TAKE ANY RESPONSIBLITY FOR DEFECTIVE EQUIPMENT/MATERIALS. I HAVE NOT REPAIRED, AS THE COST IS WELL INTO THE $2,000 RANGE FOR PARTS AND LABOR! I AM UNEASY DRIVING MY VEHICAL. I WAS NOT AWARE THAT SO MANY ACURA TL 2004 OWNERS HAVE EXPERIENCED THE SAME PROBLEM. ACURA SHOULD TAKE SAFETY RESPONSIBILITY AND RECALL ALL 2004 ACURA TL VEHICLES WITH PASSENGER DASH/AIRBAG DEFECTS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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