Acura RDX Complaints (2018)

78 consumer complaints on file.

#11581136April 4, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The contact stated while driving at an undisclosed speed, the vehicle was jerking, stalling, and accelerated without warning. There were several unknown warning lights illuminated. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580914April 3, 2024
UNKNOWN OR OTHER
On [XXX] while traveling around 70 mph on [XXX] approximately 30 miles south of Florence, SC, I heard vehicle glass explode. The loud pop nearly caused my wife, driving at the time, to veer violently to the left lane. I requested her to pull over slowly so I could determine what happened. I looked around the entire vehicle and finally found the sunroof glass had imploded. There were no vehicles around us at the time of the implosion and we didn't see or hear any objects hit the vehicle (i.e. rock). Also, I looked over the entire vehicle to see if a rock impact or something had hit the car, but couldn't find any evidence of an impact by an object. This is a severe defect and should be considered for safety recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580075March 29, 2024
FUEL/PROPULSION SYSTEM
Im writing to let you know that Acura is saying that this replacement part is not available until Fall 2024! This seems to be quite a long time to wait for a part that if not replaced poses a severe safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579912March 28, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579709March 27, 2024
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2018 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several attempts were needed to start the vehicle. In addition, the console features were inoperable. The contact stated that the failure was intermittent. The vehicle was taken to an independent mechanic and the contact was advised to take the vehicle to the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571387February 12, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564409January 9, 2024
FUEL/PROPULSION SYSTEM
Honda Motor Co. is recalling certain 2017-2020 model year Acura vehicles. The fuel pump impeller was improperly moulded, resulting in low density impellers. Over time, the low-density impeller can deform and interfere with the fuel pump body, rendering the fuel pump inoperative. If the fuel pump is inoperative, the engine may not start or can stall while driving, increasing the risk of a crash or injury. NHTSA #23V-858. Recall #KGD Acura fuel pump motor. Recall expansion stop sale. STATUS: Remedy not yet avaiable. This information was on the CARFAX Vehicle History Report
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543405September 8, 2023
VEHICLE SPEED CONTROL
Unintended acceleration, hesitation, and transmission issues. When accelerating from first gear to second gear, hesitates and then suddenly lurching forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541845August 31, 2023
VEHICLE SPEED CONTROL
My car lurches when I put it into gear, drive or reverse. When a red light turns green and I put my foot on the accelerator the car will lurch forward. I was in my garage when I started my car and my foot was firmly on the brake as I shifted into reverse with my foot on the brake the car violently lurched backwards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530052July 3, 2023
SEAT BELTS
Not sure where to direct this, so please redirect if this is the wrong inbox. I recently went into a local service appointment to have our passenger seat belt buckle replaced at Acura Concord. We had noticed that the belt was not seating securely in the buckle, and could be removed with minimal-to-moderate effort (would guess 15-30 lbs of force) - certainly not safe in a collision. It started to stick intermittently, and slowly got worse over time until it got to a point that it was clearly unsafe. We were concerned and I proactively paid to have it replaced. The service technicians suspected that something might have entered the belt and was preventing the mechanism of working correctly. However, upon replacing the buckle, the service technician reported that the belt buckle had no foreign objects inside it, and appears to have been mechanically failing. This was alarming, and I quickly searched online to find the current seatbelt recall. However, my vehicle is not a part of that, but maybe should be given the technician's findings. The technician's report can be found through Acura of Concord, and has a reference number of RO#203423 / Tag# 172B. I asked the technician for the faulty belt and currently have it in my possession (pictures of it sticking are attached, this is the first and only time I've touched it since the appointment). Please let us know, we'd like to make sure these vehicles are as safe as they can be for all purchasers. Appreciate your time and attention here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529033June 26, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Vehicle began hesitating when starting, but not all of the time. One day after refueling it would not start. Lights on the dashboard flashed and flickered and the keyless start button made a clicking sound, but the vehicle would not start. Vehicle was towed to the nearest mechanic. The next morning the mechanic started the vehicle and found nothing wrong. Mechanic kept the vehicle for a couple days and the problem reoccurred. Vehicle will not start. Computer diagnostics shows the 2018 Acura RDX Control Unit part number 38320-TX4-A31 is faulty. This part is backordered and likely will not be available in the near future. The intermittent starting failure poses a safety risk and could leave a driver stranded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515283April 3, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The vehicles adaptive cruise control is unreliable. Guidance system goes haywire and cannot stay on track to destination. Carplay becomes inoperable. Have had Tameron Eastern Shore Honda who sold car to me check problem on multiple occasions and they cannot find problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509600February 28, 2023
POWER TRAIN
This is a history of getting work done on my car, the transmission hesitates and shifts very hard into the next gear, a software update was done to correct the issues and after 1100 miles it was back. 6,812 11/15/2018 Oil and filter, inspection $41.00 14,035 6/18/2019 B service rotate tries, oil and filter and other inspected items $169.53 21,635 1/8/2020 Inspection, oil and filter, inspect other items, rotate and balance tries, replace rear differential and transfer case fluid, rear wiper, engine air filter $287.24 26,823 12/15/2020 Inspection, B service, oil and filter, inspected items, rotate and balance tries, minder #2 replace cabin air filter, minder #3 trans fluid replaced, $578.87 34,364 09/07/2021 Oil and filter and rotate tries $74.15 09/13/2021 updated maps $104 09/26/2021 All new wiper blades 10/2/2021 new battery in my remote 37,651 12/16/2021 inspection, emissions, brake fluid change and replace rear differential fluid $334.46 41,783 6/16/2022 Oil and filter and new tries, Tires 235/60r18 Michelin Primacy MXM4 ($1,161.44 tries), all wheel alignment, since trans was acting up they did 10qt fluid and software update to the trans $2,116.23 42,290 7/5/2022 transmission acted up, I shut the car off and back on and no issues 12/3/2022 transmission acted up, I shut the car off and back on and no issues 12/13/2021 new battery in Nancy’s remote 48,090 12/13/2022 new wipers front and back 48,096 12/14/2022 coolant changed, tires rotated, cabin filter, air filter, and inspection $462.04 48,160 12/17/2022 emission system failure, disconnected battery also trans acted up again 49,409 2/26/2023 trans going into second hesitated then shifted very hard into second, then the emission system failure, blind side failure and transmission failure’s, I turned off the car and restated, the emission system failure still showed, the other were gone and the transmission was OK for the rest of the drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506678February 10, 2023
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
When I am stopped the vehicle routinely lurches as I touch the gas. I’ve complained to the dealer about it and they can’t reproduce the problem. It does lurch for my husband also. It hasn’t caused any injuries or damage, so far.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495388November 29, 2022
POWER TRAIN
Stopped at a red light, I was waiting for the opportunity to make a right turn. When the right lane was free of traffic I began to turn into that lane, but an approaching car made a lane change as it neared the intersection, and I let my foot off the accelerator for a split second before I realized I was too far into the lane. I tried to accelerate quickly to avoid getting rear-ended, but my Acura RDX's transmission hesitated and the engine raced in neutral. Fortunately the appoaching car was able to swerve back into the left lane and thus avoid hitting me. Not all drivers are as attentive as that driver had been, and I felt very fortunate to have not been hit. My husband and I have taken the car into the dealership multiple times, but they are unable to duplicate the transmission problem, though it continues to occur. We feel this random hesitation in the six-speed transmission during a crucial accident avoidance manuever could easily result in a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495162November 28, 2022
SUSPENSION
Hearing a knocking noise when driving at slow speed over a bumpy road. Having it checked soon but read several complaints on this same issue. Owners have repaired vehicle but still have same issues. Is there going to be a recall soon?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476473July 29, 2022
UNKNOWN OR OTHER
While traveling on Interstate at 7:30am there was a sudden Blowout Explosion of the sunroof glass. There were no other vehicles around they may have thrown debris. Vehicle has been examined by automobile glass shop
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475216July 21, 2022
POWER TRAIN, ENGINE
Hard, jerking shifting at approximately 20 mph. Potential problem moving in close traffic such as from traffic light or entering traffic. No diagnostic warning/error lights. I’ve taken my car to Crown Acura 14080 Brookpark Rd, Cleveland, OH on July 11, 2022 for diagnosing and servicing the problem. It’s an intermittent problem so they couldn’t replicate so they couldn’t diagnose the problem. They flushed and changed the transmission fluid, bc and did a complete servicing. The service report does not show the transmission fluid filter was cleaned or replaced. I’ve found the problem mentioned a on the internet a number of times., but the mechanics were not aware of any transmission problems. I find it hard to believe Acura isn’t aware of the problem and how to fix it. The problem is intermittent and has been happening for over a year. The problem still hasn’t been diagnosed. I’m concerned my transmission will be damaged if the problem isn’t fixed. Most recent shifting problem was 4 times in about 30 min starting at ~9:30pm on July 21, 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460877April 15, 2022
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
The car kept stalling while I was trying to accelerate on the highway. I pulled over and turned it off and the problem resolved itself
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449278January 28, 2022
EXTERIOR LIGHTING
The headlight assemblies are poorly designed and accumulate moisture. The water condenses on the inside of the headlight housing reducing lighting output. In sub zero temperatures the condensation freezes, further reducing light output. The reduced light output reduces the amount of usable light illuminating the roadway. The water/ice can also produce reflections/glare which may impair oncoming drivers' vision. The dealer has inspected the headlight but refuses to replace it under their factory warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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