Acura RDX Complaints (2015)

416 consumer complaints on file.

#11483998September 12, 2022
EXTERIOR LIGHTING
This problem is all over the internet and Acura refuses to recall. My lights have dimmed over a period of time and now I have to run my lights on high beam to be able to see. This is a safety concern for anyone because of bright lights in faces of other drivers. This started happening about a year ago and now I can't drive my car at night. The dealer has confirmed this in other Acura vehicles as well. It will cost me over 2K to be fixed for a factory issue with headlights . This was quoted from Honda dealership in Rock Hill SC by [XXX]. There is currently a class action law suit pending because of this. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483243September 7, 2022
EXTERIOR LIGHTING
Headlight low beams are dangerously dim. When driving at night the headlights are so dim it is impossible to see.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482829September 4, 2022
EXTERIOR LIGHTING
The low beam bulb seems to be fine. But the road is barely visible at night. Could be the reflector got damaged over the time? No warning lamps or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481638August 28, 2022
EXTERIOR LIGHTING
Projector headlight failure. Replaced bulbs and cleaned lens and low beam is still almost non existent The reflector in the back of both projectors are disintegrated and will not reflect enough to pass inspection. New headlight assembly are in backorder which means this a reoccurring problem with the 2013, 2014, and 2015 model with the halogen bulbs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480870August 23, 2022
EXTERIOR LIGHTING
Low beam headlights are extremely dim. Have replaced the bulbs, trying different brands and still very dim. This is a very dangerous car to drive at night. We drive with the high beams on in order to see the road. Started about 2 years ago with around 60K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479678August 16, 2022
EXTERIOR LIGHTING
Low beams very dim due to headlight housing defect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477498August 4, 2022
AIR BAGS, FUEL/PROPULSION SYSTEM, ENGINE
1. On dash flashing air bag system off 2. Upon acceleration and getting up to speed it missing like bad gas but its not. I use required premium. 3. Not shifting properly upon acceleration of speed properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476731July 31, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, POWER TRAIN
I've had the vehicle since around 44 k , Purchase and shortly months later technology lighting a battery issues, someone started hacking me saying they were a car warranty services , harassment in cybersecurity daily I've had over 6-8 electrical light replacements, 2-3 battery replacements, 3 alternator replacements, hacking is daily asking me to pay brides of 1000.00 which I have never participated in, someone talks the entire time stating they are getting my information, hacked my plates, tries to control the vehicle and using cyber security. Department of justice suggested to go to acura dealer for cyber ecu reset , inquired car about the car someone hacked the car saying they are trying to steal social security benefits, and preventing employment and want to impact finances. Car was hacked and shut down had triple AAA come out to look at the vehicle which was not working was informed it was the communicator of the body throttle but would need to have dealer process and program because of computer communication to release and preform gas pedal and power train. Picture video proving the noise and item car unable to lock some one broke into the vehicle and impacted the timing belt and etc. I have documents to support but want to be cautious of hackers and would be willing to share directly for safety pre-cautions
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475986July 26, 2022
EXTERIOR LIGHTING
Low-beam headlights are so faint, it's dangerous to drive at night. Dealer will not repair, local service station will not repair - both say that the entire front facia (bumper, grill, headlight assembly) would all have to be removed to access the headlight reflector. From your website, there have been hundreds of complaints for the same issue - what needs to be done for a recall, someone getting killed? Total farce that Acura/Honda has not stepped up to fix a $40K vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473551July 12, 2022
EXTERIOR LIGHTING
First noted dimming low beam headlights in Oct 2019 with ~80K mileage. There were no warning lamps, messages, or other symptoms (visual observation during nighttime driving). I replaced the OEM halogen bulbs with Sylvania SilverStar Ultra higher intensity halogen bulbs, but no discernable improvement in brightness and continued to dim over time. In Jan 2021 with ~93K mileage, I purchased and installed LED low beam bulbs which are brighter than halogen bulbs to no avail. There was no significant improvement in brightness. Dimming was now becoming a significant safety issue for night driving. In July 2022 with 110K mileage, I had independent master mechanic (not affiliated with manufacturer or dealership) check LED bulb and headlight unit alignment. The mechanic also tested a few additional bulb types all without success. The mechanic indicated that the low beam reflectors must have deteriorated and only option going forwards is to replace entire headlight units. As it was no longer safe to drive the vehicle at night, I had mechanic replace both headlights with aftermarket units with LED low beam bulbs swapped over from the defective units. I am now out of pocket for the cost of the replacement bulbs, headlight units, and installation charges due to a defective design by Honda. Reflectors should not fail during the lifetime of a vehicle irrespective of warranty and in the case of my vehicle it was well under 100K mileage. As I am sure you are aware, Honda has issued recall in Dec 2014 for 2014-2015 RLX sedans for the same issue. I have the defective headlight units in my possession for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473472July 11, 2022
EXTERIOR LIGHTING
Headlights are so dim they are unsafe for driving. Replacing the bulb does not fix. Acura said I need replace both headlight assemblies because the inside of the projector lens is foggy. Cost quoted is $2255.54
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470967June 25, 2022
EXTERIOR LIGHTING
Low beam headlights have become progressively dimmer to the point that the vehicle is unsafe to drive at night
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467153June 2, 2022
EXTERIOR LIGHTING
My car has 80,000 miles. My headlamps do not provide adequate light to safely drive my car at night. They have gradually gotten very dim over the past 2-3 years and now I can barely see the road when I drive at night. I work 7AM-7PM so I must drive to and from work in the dark during the fall-spring. The dealer said it is $2800 to replace the headlamps. I do not have the money right now so I am putting it off and trying not to drive at night but at times it is unavoidable. Sometimes I drive with my brights on but that is dangerous to oncoming vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465083May 18, 2022
EXTERIOR LIGHTING
The headlights on this model get worse and worse each day. I've replaced the bulb but there is a more serious issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461056April 17, 2022
EXTERIOR LIGHTING
The reflector plate inside the sealed front headlamps has deteriorated. The headlamps no longer project enough light to drive the Acura RDX safely at night. The Acura dealership inspected the vehicle, acknowledged the problem, and will replace the two lamps for a little over $2K. It’s my understanding this occurs on model years 2013 and 2014 as well. Deterioration of the reflector plate occurs gradually over time. Therefore you don’t realize that your ability to see the road area at night is becoming worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460190April 8, 2022
EXTERIOR LIGHTING
My 2015 Acura RDX headlights are so dim it is dangerous to drive at night, and changing the bulbs won't help. It seems to be a common problem for many other customers with this model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455024March 3, 2022
EXTERIOR LIGHTING
Over the last year or so, the halogen headlights have gradually become so dim that visibility at night is severely impaired. Dealer has tested all electrical components and the bulbs have been replaced, with no improvement in visibility. Dealer recommendation is to replace both headlight assemblies at a quoted cost over $2500. I have found other owners complaining of the same degradation of visibility with non-HID equipped models so I don't believe this to be an isolated case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453313February 21, 2022
EXTERIOR LIGHTING
Front headlights have gradually gotten dimmer to the point where they are almost unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451735February 13, 2022
EXTERIOR LIGHTING
The headlights have gotten progressively worse over time to the point I cannot see. The light does not extend more than a feet feet and very dimly. Oncoming traffic is flashing brights at me as if i have no lights on. It is extremely dangerous and I have nearly had accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450348February 4, 2022
EXTERIOR LIGHTING
The headlight low beams are very dim and the service manager at Acura said this is a known problem with 2015 RDX. The metal lining that projects the bulb light deteriorates and the lights go dim. The replacement cost is about $2500. Acura has agreed to pay all but $750. I think this is a safety defect worthy of a recall. Please assist me as soon as possible. It’s a major safety issue that Acura us aware of (as evidenced by their willing to cover 2/3 of the cost. I want them to cover 100% of the cost!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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