Acura RDX Complaints (2015)

416 consumer complaints on file.

#11510002March 3, 2023
EXTERIOR LIGHTING
For at least 3 years starting in 2019 the headlights have been getting dimmer and dimmer. I had to use the high beams to see at night. Polishing the headlights did not help nor did changing the bulbs as it's the projector lens that has to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510080March 3, 2023
EXTERIOR LIGHTING
Headlights are so dim that it is unsafe to drive at night. I filed a complaint with Acura and then, per their instructions, I had the dealer do a "discovery". They charged me for the evaluation and then declined covering the reparation. They want to charge $2300 to replace the entre headlight housings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510084March 3, 2023
EXTERIOR LIGHTING
Low beam headlights do not supply enough light to see the road. Have tried many headlight bulbs and no change in visibility. Brought vehicle to Prime Acura and was told that the housing needed to be replaced, was told i would be responsible for this. This occurred when automobile had 75-80k miles. I am forced to drive with high beams at all times in order to see the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509633March 1, 2023
EXTERIOR LIGHTING
The original low beam bulbs (halogen) melted the cover making visibility abysmal. I’ve replaced the bulbs with a LED option, and still very low visibility. There is seemingly no difference between the headlights being on and being off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509677March 1, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Acura RDX. The contact stated while driving at various speeds, the low beam headlights were significantly dim, preventing the contact from properly seeing the roadway ahead. There was no warning light illuminated. The contact stated that several passenger’s in the vehicle had inquired whether the low beam headlights were on while the contact was driving. The vehicle was taken to the dealer, where the bulbs were replaced several times; however, the failure persisted. The dealer informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509486February 28, 2023
EXTERIOR LIGHTING, VISIBILITY/WIPER
I have had to replace both the driver side and passenger side headlight assemblies in this vehicle. This a defect with Acura RDX and should be recalled. The Acura dealership confirmed the headlights were dimmer than the daytime running lights and would not pass inspection. I replaced the left headlight in 2018 and the right one in 2022. Even after costly replacement, the lighting is still very dim and unsafe for night driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509490February 28, 2023
EXTERIOR LIGHTING
The headlights grew very dim over the last couple years. I replaced the bulbs and it made no difference. Finally, this winter, they got so dim that I couldn't drive it at night, anymore. I took it to repair shop to see if something was wrong with electric system, and they found no problems, just little light coming from the headlights. I went on line and found lots of people having same problem with the 2013-2015 base model RDXs. My repair shop looked into ordering them but OEM lights were on backorder - vendor said they are in heavy demand because of dimming problems. The bulbs are fine, just the chroming/reflective surface inside headlight assembly oxidized and lost reflectivity. $2000 for dealer to replace. $1300 just for the assemblies! That's 10% of the car's value. It is obviously a manufacturing problem and the results in a very dangerous situation at night when the lights appear to be working but are giving off little light. I have talked to other RDX owners I have come across and they had or are having the same problem - and are faced with same $2000 bill for what is an acknowledged problem and should have been justification for a recall. Dangerous situation from know manufacturing defect. I read that the 2013's were recalled or being fixed for free with enough complaining but nothing for 2014&2015s. I called dealer and they said all that could be done was to replace the entire assemblies and Acura isn't covering the cost or even offering a discount. No warnings - but i thought it was just my eyes going bad, but people seeing my car approaching told me my low beams were very dim. Even after putting in the brightest bulbs I could buy - bought 2 replacement sets for no improvement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509504February 28, 2023
EXTERIOR LIGHTING
The issue is with the driving lights asembly since 2 years ago my driving lights are not providing enough light to drive the vehicle i am forced to have the high beams on. I have changed numerous bulbs to no avail. At this point i am driving and cannot see infrond of me. This is dangerous to my family and pedestrians that cannot see my car or me see them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509532February 28, 2023
EXTERIOR LIGHTING
The vehicles headlights are too dim to view the road and pedestrians when driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509583February 28, 2023
EXTERIOR LIGHTING
Our 2015 Acura RDX started experiencing diminished lighting on low beam around 75000. We are currently at about 95000 and lighting is nearly nonexistent. In order to see the road at night, the lights must be on high beam. I discussed this issue with my local Acura service center and they advised that the only fix is to replace the entire headlamp at a cost of about $800 per light. Our car is available for inspection at any time. The photos show the Acura in my garage next to my Hyundai. The Acura is on the right and Hyundai on left. Both have lights on low beam. The second photo is just of the Acura.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509056February 25, 2023
UNKNOWN OR OTHER, VISIBILITY/WIPER, EXTERIOR LIGHTING
It is extremely difficult to see at night without having to use my bright lights. The low beams are useless and poses as a hazard to the driver and the driver of the approaching vehicles. I have replaced my headlights and I have purchased fog lights as an attempt to fix the problem but it still did not fix the problem. These additional costs were well over $500. I am requesting that Acura correct this problem before I or someone else gets hurt. [XXX], Owner, Phone number [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509138February 25, 2023
EXTERIOR LIGHTING
The low beam headlights on both sides are too dim to drive on at night. I’ve had blubs replaced to the highest quality bulbs, but the issue is with the reflective coating on the headlight assembly. This was confirmed by the dealership. If a saftey inspector ever saw my car at night they’d never pass it. I have been pulled over by a cop telling me my lights are not on, but they were ( he let me go, I do not have documentation). The dealer recommended complete replacement of both light assemblies. Dim lighting first appeared around 50k but has gotten progressively worse. The dealer report and quote attached was at 76k. Their determination and quote for new lights is on page 6. My concern is that even with full assemblies replacement, the replacements will result in bad light. Other posts only show where people have replaced the assemblies only to find the same bad lighting. I have no problem spending the money if I knew it would fix the issue. The assemblies themselves seem built or designed defective. I’m at a loss for what to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507659February 16, 2023
EXTERIOR LIGHTING
From what I have learned, the halogen low beam bulbs deteriorated the reflectors to the point it was noticeable around 60,000 miles and lights are now too dim to drive the vehicle since about 80,000 miles. Full headlight housing replacement is required to remedy the problem. I was driving in the rain on a dark highway when I was unable to see the roadway and had to travel with my high beams with oncoming traffic. The dealership confirmed the degraded reflector problem. There were no warning lamps or messages related to the dim lights. It sounds like an identical problem to the Acura 2014-2015 RLX which was recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506980February 13, 2023
EXTERIOR LIGHTING
What component or system failed or malfunctioned, and is it available for inspection upon request? Low beam headlights are dim. Available for inspection upon request. How was your safety or the safety of others put at risk? I cannot properly see during night time driving. I almost crashed into a highway retainer wall. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506758February 11, 2023
EXTERIOR LIGHTING
The low beam headlight reflector has deteriorated and makes the vehicle unsafe to drive at night
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506617February 10, 2023
EXTERIOR LIGHTING
low beams so bad you cant see 10 feet ahead; in fact, the low beams from a car behind me will brighten the road in front of me more so. i replaced both bulbs, twice. Acura says this is over $1000 to replace both light assemblies. Other cars cant see me and i cant see other cars, or pedestrians! Progessively works since 2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506506February 9, 2023
EXTERIOR LIGHTING
The front headlights are dangerously dim. It is all but impossible to see the road at night. Using the brights puts others at risk. This problem was diagnosed by the dealer as buildup inside the plastic light covering. The car is only 7 1/2 years old and is a premium brand. No warnings whatsoever. The lights were not great when I bought the car, and it has only gotten worse. If there is a defect in the manufacturing of the protective shields, I feel this should be the dealers responsibility, not mine. Total cost to me is $920. I do not feel this should be my responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505295February 3, 2023
EXTERIOR LIGHTING
Low beam headlights reflector screen failure. Cannot see road when low beams are on at night
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505274February 2, 2023
EXTERIOR LIGHTING
This problem only applies to the base model of the 2015 Acura RDX because Acura installed Halogen Headlight bulbs, only in the base model, they get too hot for the reflective finish on the inside of the headlight assembly. The heat ruins the finish so there is very little reflective properties to cast light out in front of the car. You cannot see very well in the dark with low beams and cannot see at all when it is raining.They have fixed this problem on other models of Acura cars but not the RDX base model. Lots of complaints on chat rooms about this problem. I had to put LED lights in my fog lights to see in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504473January 30, 2023
UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? I drive a 2015 Acura RDX. I was driving on I-5 south with no overpass above me at the time and my sunroof suddenly imploded. It sounded like a gun or bomb going off and I looked above to a hole in my sunroof and glass everywhere. It is available for inspection at Acura Bellevue. How was your safety or the safety of others put at risk? Yes, the sudden noise and glass breaking going 60 miles per hour on the freeway would have easily caused an accident. It was raining and nighttime as well. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Insurance hasn't sent a rep out yet, but via pictures and research they are investigating. Has the problem been reproduced or confirmed by a dealer or independent service center? No, they will not take responsibility although there are multiple accounts of this happening on Hondas and Acuras, there is currently class action suit in court. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? None. Not a single sign.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Acura RDX