Volvo XC90 Complaints (2016)

197 consumer complaints on file.

#11243328August 12, 2019
ENGINE
I BOUGHT A BRAND NEW 2016, 1ST GENERATION VOLVO XC90 T6 ON 10/13/2015. THIS CAR WAS SOLD TO ME WITH AN ENGINE DEFECT FROM THE MANUFACTURER. IT TOOK MORE THAN TWO YEARS OF INCONVENIENT, BACK AND FORTH TRIPS TO THE GLEN COVE VOLVO DEALER TO FIND OUT THE REAL PROBLEM. THE ENGINE OIL WARNING LIGHT STARTED SAYING TO ADD 1 LITER OF ENGINE OIL IN 2017. SINCE THIS IS A NEW MODEL OF THE CAR, I THOUGHT IT'S WHAT THIS TYPE OF REQUIRED, SO INITIALLY I ADDED ENGINE OIL A FEW TIMES. HOWEVER, THE WARNING CONTINUES TO COME BACK EVERY 5-6 MONTHS. I THEN SUSPECTED MAYBE SOMETHING IS WRONG WITH THE ENGINE AS IT SHOULDN'T HAVE WARNED ME TO ADD ENGINE OIL AS IT'S A BRAND NEW CAR. I FINALLY DROVE THE CAR TO VOLVO GLEN COVE DEALER TO REQUEST AN ENGINE CHECK UP ON 02/22/2018. THE FIRST 2 TIMES THE DEALER COULDN'T FIGURE OUT THE PROBLEM. THEN, THE 3RD TIME THE ENGINE LIGHT CAME ON. FINALLY, MY CAR WAS LEFT WITH THE DEALER FOR 2 WEEKS AND THE DEALER TOLD ME THE ENGINE HAS SOME MANUFACTURE DEFECT. THE OIL WAS LEAKING FROM INSIDE, NOT FROM OUTSIDE. THE ENGINE HAD MAJOR REPAIRS COMPLETED AND A LOT OF CRUCIAL PARTS INSIDE THE ENGINE WERE REPLACED. FOR EXAMPLE: GASKET, PISTON KIT, PLUG, SEALING RING, CASTROL SYNTHETI, O-RING, FUEL PIPE, STUD, CAP, ANTI-FREEZE. ONLY ONE WEEK AFTER GETTING THE CAR BACK FROM THE DEALER, I WAS DRIVING MY WHOLE FAMILY HOME. WE SUDDENLY STARTED SMELLING A STRONG BURNING SMELL. THEN SMOKE STARTED BILLOWING OUT FROM THE FRONT HOOD. THANK GOD WE WERE OFF HIGH WAY AT THAT TIME. I WAS ABLE TO QUICKLY TURN OFF THE ENGINE. I CAN'T IMAGINE WHAT WILL HAPPEN IF THIS HAPPENED ON HIGHWAY. THIS TIME THE CAR GOT TOWED BACK TO DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232278July 16, 2019
ENGINE
WE OWN A 2016 VOLVO XC90. PURCHASED USED IN JULY 2018. IN OCTOBER 2018, WE HAD TO REPLACE THE ENGINE. THERE HAS SINCE BEEN A SAFETY RECALL FOR A PART THAT CAN LEAK THAT WE BELIEVE WAS THE CAUSE OF ENGINE FAILURE. THE ENGINE STARTED CHUGGING WHILE WE WERE ON THE INTERSTATE. A TURTLE ICON CAME ON THE SCREEN. WE TOOK THE NEAREST EXIT RAMP TO GET OFF. WHITE SMOKE WAS COMING FROM THE EXHAUST. WE LOOKED UNDER THE HOOD TO TRY TO FIGURE OUT THE PROBLEM. THE COOLANT WAS EMPTY. THERE HAD BEEN NO WARNING THAT THIS WAS LOW OR EMPTY. WE ADDED COOLANT. WE DROVE SLOWLY OUT OF THE GAS STATION LOT TO SEE IF THIS WOULD HELP. NOTHING CHANGED. WE STOPPED IMMEDIATELY AND CALLED A TOW. FIELDS VOLVO MADISON HAD TO REPLACE THE ENGINE. THEY WERE UNCLEAR WITH US ABOUT WHAT EXACTLY HAPPENED. IT SEEMED THEY DIDN'T KNOW WHAT HAPPENED. WE DID RESEARCH AND FOUND A SERVICE CAMPAIGN S29846:COOLANT EXPANSION TANK BLEEDER HOSE FOR OUR MODEL CAR. SEVERAL REVIEWS FROM PEOPLE THAT THEIR ENGINE NEEDED TO BE REPLACED B/C OF THIS. WE ASKED IF THIS IS WHAT HAPPENED AND THEY SAID THEY WERE PRETTY SURE THAT IT WAS. FIELDS TRIED TO HELP BY CONTACTING VOLVO. VOLVO INITIALLY DECLINED ANY HELP. WE CONTACTED VOLVO. THERE WAS SOME BACK AND FORTH BUT VOLVO AGREED TO A PARTIAL OFFER TO PAY $4,248 TOWARD THE REPAIR COST OF $12,743.42. WE PAID $8,657.43 FOR THE REPAIR. THE TECH'S SAID A SPARK PLUG TIP HAD BROKEN OFF AND WENT THROUGH THE ENGINE. THEY NOTED COOLANT IN THE CYLINDER. WE SUSPECTED THIS WAS CAUSED BY THE BLEEDER HOSE LEAKING THE COOLANT, CAUSING IMMEDIATE OVERHEATING AND SPARK PLUG AND ENGINE FAILURE. NOW THERE IS A SAFETY RECALL NOTICE FOR THE COOLANT BLEEDER HOSE, RECALL R29936, DATED 6/17/19. IT IS ATTACHED. THIS OEM PART ISSUE WAS PRE-EXISTING AND UNADDRESSED BY VOLVO. OUR ENGINE WAS OPERATING FINE WITH NO NOTICE OF PENDING TROUBLE. WE WANT HELP TO PERSUADE VOLVO TO COVER THE ENTIRE ENGINE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230010July 8, 2019
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 VOLVO XC90. EACH TIME THE CONTACT ATTEMPTED TO FUEL THE VEHICLE, THE FUEL TANK DOOR DID NOT OPEN. THE CONTACT ATTEMPTED TO OPEN THE FUEL TANK DOOR WITH THE KEY FOB AND MANUALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230063July 8, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 VOLVO XC90. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V308000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLVO CARS TAMPA (6008 N DALE MABRY HWY, TAMPA, FL 33614, (813) 885-2717) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE AND PROVIDED CASE NUMBER: 190726'000122. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182679February 26, 2019
STRUCTURE:BODY
REAR DOORS ON THE 2016 XC90 CAN BECOME UNABLE TO CLOSE/LATCH UNDER CERTAIN CIRCUMSTANCES. IF THE WEATHER IS EXTREMELY COLD AND WATER HAS MADE IT INTO THE RUBBER DOOR SEALS DUE TO EITHER MELTING SNOW OR RAIN, THE WATER CAN FREEZE PREVENTING THE DOOR FROM CLOSING ENOUGH TO LATCH. THIS CAN LEAVE THE DRIVER AND THEIR PASSENGER STRANDED ON THE SIDE OF THE ROAD OR AT A REMOTE LOCATION AND UNABLE TO DRIVE THEIR VEHICLE UNTIL THE PASSENGERS ARE ABLE TO REMEDY THE ISSUE BY EITHER MELTING THE ICE OR REMOVING THE ICE FROM THE RUBBER DOOR SEALS. NOTE: THE ICE EXPANDING DOESN'T CAUSE THE DOORS TO OPEN ON ITS OWN, BUT IF ICE IS BUILT UP IN THE RUBBER DOOR SEALS, ONCE THE DOOR IS OPENED (WHETHER THE VEHICLE IS MOVING OR STATIONARY), THE DOORS MAY NOT CLOSE AGAIN DUE TO THE EXPANDED RUBBER DOOR SEALS WITH ICE BUILT UP INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172830January 29, 2019
FUEL/PROPULSION SYSTEM
THERE IS SOMETHING CALLED AN ERAD, WHICH IS ESSENTIALLY THE VEHICLE CLUTCH FOR MY ELECTRONIC PLUG-IN HYBRID XC90. IT IS THE INSTRUMENT THAT SWITCHES BETWEEN ELECTRIC AND GAS. MINE FAILED. WHEN IT FAILS, WHEN YOU HIT THE GAS ENOUGH TO PUSH IT OUT OF ELECTRIC MODE TO GAS MODE, THE CAR ESSENTIALLY HESITATES FOR 1-2 SECONDS - IT FEELS LIKE IT'S TRYING TO FIGURE OUT WHAT TO DO THEN AN OVERRIDE TO GAS MODE HAPPENS. WHEN I IDENTIFIED THE PROBLEM, I WAS TRYING TO TURN OFF OF THREE LANES OF TRAFFIC TO A SIDE STREET AND THE CAR HESITATED (TEMPORARILY DOESN'T RESPOND TO THROTTLE INPUT) AS I WAS SITTING PERPENDICULAR TO TRAFFIC. THE ALL GAS MODE THEN TURNS ON AND TAKES OVER, BUT IT HESITATES WHICH COULD BE A SERIOUS PROBLEM. I COULD'VE BEEN HURT, BUT, THANKFULLY, I WASN'T. AFTER THAT, I DROVE IT IN FULL-TIME GAS MODE UNTIL IT WAS FIXED (NO PROBLEMS WHEN I DID THAT). IF THIS WERE AN ISOLATED INCIDENT, I WOULDN'T REPORT IT, BUT THERE WERE 4 OTHER VOLVOS SUFFERING FROM THE SAME ISSUE AT MY DEALERSHIP ALONE (VOLVO CARS OF BETHESDA) SO THEY COULDN'T TAKE ME FOR 3-4 WEEKS. THEY SELL FEWER THAN 5% OF THEIR TOTAL FLEET OF THESE T8 ELECTRIC HYBRIDS, SO FOR 5 TOTAL CARS TO HAVE THE SAME ISSUE (2016 - 2018) INDICATES A MAJOR PROBLEM. I'M CONCERNED SOMEONE WHO DOESN'T NECESSARILY HAVE MY AWARENESS OF CARS WHO MAY OTHERWISE FEEL SAFE IN THE CAR'S THROTTLE RESPONSE MAY TAKE AN UNNECESSARY CHANCE AND GET INTO AN ACCIDENT. PLEASE INVESTIGATE. THANKS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172417January 27, 2019
ENGINE
VOLVO RECENTLY HAD A "SERVICE CAMPAIGN" FOR THE COOLANT EXPANSION TANK BLEEDER HOSE. WE MADE AN APPOINTMENT FOR THE REPAIR, BUT THE DAY PRIOR TO OUR REPAIR, VOLVO USA CANCELLED THE SERVICE CAMPAIGN. THIS HOSE THEN FAILED 1-2 MONTHS LATER, SPILLING TOXIC COOLANT ALL OVER OUR DRIVEWAY AND DOWN THE STREET, WHICH OF COURSE HAS MANY PETS AND YOUNG CHILDREN ON IT. THIS ALSOCOULD HAVE PUT OUR SAFETY IN JEOPARDY IF THIS HAPPENED OUTSIDE OR OUR NEIGHBORHOOD. WE PARTICIPATE IN SEVERAL CARPOOLS, AND OTHER PARENTS RELY ON US TO GET THEIR KIDS SAFELY TO THE DESTINATION AS WELL. OUR LOCAL DEALER WAS VERY PROMPT IN COMPLETING THIS REPAIR, BUT THEY ALSO INFORMED US THAT THERE WAS A RECALL ON THE SPARK PLUGS AS WELL. WE HAD NO NOTIFICATION OF SUCH A RECALL FROM VOLVO USA. I THINK VOLVO USA IS FAILING TO TAKE RESPONSIBILITY FOR THEIR VEHICLES GIVEN THE CANCELLATION OF THE SERVICE CAMPAIGN FOR A CLEARLY DEFECTIVE PART AND THE UTTER LACK OF NOTIFICATION OF THE SPARK PLUG RECALL. I AM VERY CONCERNED FOR ALL OWNERS OF THE NEWEST VERSION OF THE XC90, AND THINK VOLVO NEEDS TO BE HELD ACCOUNTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131556September 25, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING 60 MPH, THE VEHICLE CAME TO A COMPLETE STOP ON ITS OWN. THE CONTACT MANAGED TO STEER THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE COULD NOT BE TURNED OFF AND THE GEAR COULD NOT BE PLACED INTO PARK. THE VEHICLE EVENTUALLY SHUT OFF ON ITS OWN. THE CONTACT WAITED A WHILE BEFORE RESTARTING THE VEHICLE AND THEN DROVE TO MONTROSE VOLVO OF CLEVELAND (9600 BROOKPARK RD BUILDING C, CLEVELAND, OH 44129, (216) 351-9999). THE DEALER REPLACED THE ELECTRONIC CONTROL MODULE (ECM). THE FAILURE RECURRED AND THE DEALER REPLACED AND REPROGRAMMED THE ECM AGAIN. THE CONTACT WAS IN THE PROCESS OF A BUYBACK CLAIM. THE MANUFACTURER INITIALLY DENIED THE CLAIM, BUT WERE CURRENTLY REVIEWING THE CLAIM. THE VEHICLE WAS LEFT AT THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 12,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113616July 25, 2018
UNKNOWN OR OTHER
ALL WHEEL DRIVE NOT WORKING... ALL WHEEL DRIVE IN THE OFF ROAD MODE IS NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113445July 24, 2018
ELECTRICAL SYSTEM
TURN SIGNAL NOT STOP AFTER BLINKING LIGHTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112753July 20, 2018
SERVICE BRAKES, ENGINE
I PURCHASED A 2016 XC90 IN JULY15. SHORTLY AFTER THE PURCHASE, I STARTED TO NOTICE ISSUES WITH THE BRAKES AND VARIOUS OTHER ISSUES. I HAVE TAKEN THE CAR INTO SERVICE 14 TIMES SINCE PURCHASE WITH ON A FEW FOR REGULAR MAINTENANCE. BRAKE PADS AND BOTH FRONT AND REAR ROTERS HAVE BEEN REPLACED, BUT THE BRAKE ISSUE HAS NOT BEEN RESOLVED. I STILL FREQUENTLY BUT RANDOMLY HEAR CLICKING SOUNDS NEAR TO THE BRAKE PADDLE. I AM MOSTLY CONCERNED THAT IT HAPPENS WHEN I AM DRIVING HIGH SPEED WHILE TRYING TO SLOW DOWN. IF ROOT CAUSE CANNOT BE IDENTIFIED AFTER SO MANY ATTEMPTS OF FIXING, I WORRY THAT ONE DAY THIS CAR WILL KILL SOMEONE. I HAVE ATTACHED SERVICE RECORDS AND A RECORDING OF THE CLICKING. IN ADDITION TO THE BRAKE, I ALSO HAVE MANY OTHER ISSUES WHICH CAN BE FOUND ON THE SERVICE RECORD, MOSTLY RECENTLY, THE CAR WAS ON BIG SMOKE WHILE I WAS DRIVING AND FIRE TRUCK HAD TO COME FOR ASSISTANCE. I AM SEEKING YOUR HELP TO SOLVE THE PROBLEM. AS I HAD SO MANY ISSUES WITH THIS CAR AND ONE STILL HAVEN'T BEEN FIXED, I HAVE NO CONFIDENCE TO CONTINUE TO DRIVE THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090070April 25, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE HARNESS WIRES SNAPPED AFTER BEING CHEWED THROUGH BY RATS. THE CHECK ENGINE WARNING INDICATOR BEGAN FLASHING AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO 128 VOLVO CARS (614 NORTH AVE, WAKEFIELD, MA 01880, (781) 224-3700) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS WIRES WERE SOY-COATED, WHICH ATTRACTED THE RODENTS. THE DEALER STATED THAT THE ENGINE WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067047February 5, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE SUV HAS HAD LOTS OF PROBLEMS WITH THE ENGINE. THE ENGINE HAS STOPPED WITHOUT WARNING NUMEROUS TIMES WHILE IN MOTION. IT EVEN STOPPED ONE TIME ON THE HIGHWAY. THE VEHICLE LOSES POWER IN AN INSTANCE AND FEW TIMES WE HAVE HAD TO TOW THE VEHICLE TO OUR HOUSE AND TO THE DEALERSHIP FOR REPAIR. EVEN THOUGH THIS PROBLEM HAS OCCURED OVER AND OVER (WHICH THE DEALERSHIP HAS ATTRIBUTED TO THE PISTONS MISFIRING), THE DEALERSHIP CAN NOT SEEM TO REPAIR THE ISSUE. WE HAVE ASKED DEALERSHIP/VOLVO TO BUY BACK THE VEHICLE AS IT IS NOT DRIVEABLE AT ALL. EVERYTIME WE GET THE VEHICLE RETURNED AFTER THE REPAIR FROM THE DEALERSHIP, BETWEEN 100-300 MILES THE ENGINE LIGHT COMES ON AGAIN AND MAKES THE SUV NOT DRIVEABLE. WE HAVE COMPLAINED NUMEROUS TIMES TO THE DEALERSHIP TO NO AVAIL. THE SERVICE MANAGER HAS CONFIDED IN US THAT THIS ISSUE HAS OCCURED ON ALMOST ALL THE VOLVO XC90 FROM 2016 AND ONWARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061466January 9, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
ON 22 DEC 2017, WHILE DRIVING MY VOLVO XC90 HYBRID R-DESIGN, I RECEIVED AN ERROR LIGHT THAT STATED 12 VOLT BATTERY HAD AN ISSUE. I CALLED THE VOLVO DEALERSHIP IN SARASOTA AND SPOKE TO THE SERVICE MANAGER, JOE RICE TO LET HIM KNOW ABOUT THIS ISSUE. WHILE ON THE PHONE, AN ADDITIONAL ERROR LIGHT "ABS" AND THEN A FEW SECONDS LATER A CAR WITH A SQUIGGLY LANES ERROR LIGHT CAME ON. I IMMEDIATELY LOST THE ABILITY TO BRAKE, I LOST THE ABILITY TO STEER, I LOST THE ABILITY TO PUT THE SUV INTO NEUTRAL, I LOST THE ABILITY TO PUT ON MY HAZARD BLINKING LIGHT. ALL I COULD DO IS TAKE MY FOOT OF THE GAS PEDAL BUT BECAUSE I WAS NOT ABLE TO PUT THE SUV IN NEUTRAL, AND HAD NO BRAKES, I CONTINUED TO MOVE. THE SCREEN ON MY FRONT CONSOLE WENT BLACK AND THE MIDDLE CONSOLE WENT BLACK. IF I WAS ON ANY BUSY ROAD OR EXPRESSWAY, I WOULD HAVE IMMEDIATELY BEEN IN AN ACCIDENT. LUCKILY AFTER MILES OF FORCED DRIVING, AND WITH THE HELP OF THE SERVICE MANAGER, APPLY MANUAL BRAKES BY FLOORING THE BRAKE PEDAL AS HARD AS POSSIBLE TO THE FLOOR AND TAP, NOT PUMP. THIS ELECTRICAL FAILURE DEFECT IS SO DETRIMENTAL THAT IT WILL CAUSE ACCIDENTS RESULTING IN DEATH. VOLVO HAS KEPT MY CAR SINCE 22 DEC AND THEY STATED THAT THEY ARE CHANGING OUT THE COMPUTER THAT CAUSED THIS ISSUE. I'M AFRAID THAT VOLVO MIGHT NOT DISCLOSE THIS DEFECT TO NHTSA AND THAT SOMEONE OR SOMEONE ELSE'S FAMILY WITH BE IN AN ACCIDENT RESULTING IN DEATH. THIS IS A VERY SERIOUS PROBLEM AND BEG NHTSA TO LOOK INTO THE MATTER EXPEDITIOUSLY TO RECALL VOLVOS WITH THESE DEFECTS. IF NHTSA MOVES QUICKLY, THEY HAVE THE ABILITY TO PREVENT ACCIDENTS AND DEATH. I'M AVAILABLE TO PROVIDE A SWORN STATEMENT TO THE INCIDENT AND WILLING TO HELP ANYWAY I CAN. THANK YOU FOR YOUR CONSIDERATION, VERY RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019270August 24, 2017
SEATS
SECOND ROW SEAT'S ON THE DRIVER SIDE SLIDED TO THE FRONT , BECAUSE OF WHICH BOTH LEGS OF MY BROTHER WERE SQUEEZED BETWEEN THE DRIVER SEAT AND THE SEAT HE WAS SITTING ON. FORTUNATELY, THE VEHICLE WAS ON GOING SLOW - HE COULD HAVE BROKEN HIS LEG IF IT WAS MOVING ON HIGH SPEED. NOTE: SECOND ROW SEAT SHOWED ON THE PASSENGER SIDE SHOWED THE SIMILAR PROBLEM BEFORE BUT DID NOT RESULT ON SUCH DANGEROUS INCIDENT , SO I FIXED BY VISITING THE VOLVO DEALERSHIP. THERE CERTAINLY IS SOME MANUFACTURING DEFECTS ON SECOND ROW SEAT OF MY CAR, AND AM AFRAID TO DRIVE IT AROUND WITH PASSENGERS ON THE SECOND ROW. MY VOLVO HAS LESS THAN 10,000 MILES ON ITS DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006540July 20, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THE VEHICLE LOST ALL POWER WHILE I WAS DRIVING ON A FREEWAY. THE POWER CAME BACK ON, (SHOWING CERTAIN FEATURES BUT NOT ALL) BRIEFLY FOR A MINUTE AND THEN SHUT DOWN AGAIN. IN ADDITION TO THIS PROBLEM, A CONSISTENT ISSUE THAT HAS HAPPENED NO LESS THAN 6 TIMES OVER THE COURSE OF A YEAR IS THE VEHICLE INTERPRETS THERE IS SOMETHING IN ITS PATH AND SLAMS ON THE BRAKES WHEN THERE IS NOTHING IN ITS PATH. THERE IS NO CAR, PERSON, OBJECT, PLANT, ETC. IN THE WAY OF THE VEHICLE AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994064June 8, 2017
ELECTRICAL SYSTEM, ENGINE
MY HUSBAND, MOTHER-IN-LAW, AND THREE YEAR OLD SON WERE DRIVING IN THE VEHICLE SATURDAY, FEBRUARY 18TH, 2017. AS MY HUSBAND TURNED DOWN OUR ROAD HE STATED HE SMELLED SMOKE, BUT DIDN'T REALIZE IT WAS COMING FROM THE VEHICLE. HE PULLED INTO OUR DRIVEWAY AND PARKED. THEY THEN SAW SMOKE SEEPING OUT OF THE HOOD. MY MOTHER-IN-LAW EXITED AND MY HUSBAND REMOVED MY SON FROM THE BURNING CAR. I CAME OUTSIDE TO GREET THEM AND WITNESSED THIS. HE THEN OPENED THE HOOD AND THERE WERE SIGNIFICANT FLAMES ON THE DRIVER SIDE POSTERIOR AREA OF THE ENGINE. HE RAN FOR OUR FIRE EXTINGUISHER WHILE I CALLED 911. HE PUT OUT THE FIRE WITH THE EXTINGUISHER AND THE FIRE DEPARTMENT ARRIVED WITHIN FIVE MINUTES. THEY INSPECTED, OPENED THE TOP COVER OF THE BATTERY AND DISCONNECTED IT. THEY REPORTED TO US THAT IT APPEARED TO BE AN ELECTRICAL FIRE OCCURRING AT THE AREA OF THE BATTERY. AFTER INSPECTION BY VOLVO AND OUR INSURANCE COMPANY, THE DAMAGE WAS DETERMINED TO BE CAUSED BY RODENTS CHEWING ON THE ELECTRICAL WIRING INSIDE THE ENGINE CAUSING THE SHORTAGE AND SUBSEQUENT FIRE. THE DAMAGE WAS VALUED AND PAID AT A COST OF $11,000 (COVERED BY INSURANCE AFTER DEDUCTIBLE). THERE ARE MULTIPLE ARTICLES INDICATING ATTRACTION OF RODENTS TO THE NEWER SOY-BASED ELECTRICAL WIRE INSULATION. HTTPS://WWW.FORBES.COM/SITES/MICHAELDUNNE/2017/02/19/RATS-NEW-CARS-SOY-COATED-WIRES-GIVE-RODENTS-PLENTY-TO-CHEW-ON/#2C8BCBD780AB HTTP://WWW.NBCLOSANGELES.COM/NEWS/LOCAL/CLASS-ACTION-LAWSUIT-ALLEGES-RODENTS-CHEWING-EATING-CAR-WIRING-393480601.HTML WE ARE CONCERNED FOR FUTURE USE AND FOR THE SAFETY OF OTHERS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10991231May 23, 2017
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
AT LEAST 3 TIMES, MY CAR HAS BRAKED ITSELF (AT AROUND 50 MILES PER HOUR) WHEN THERE WAS NOTHING IN FRONT OF ME. THIS WAS VERY UNSAFE- IF SOMEONE HAD BEEN BEHIND ME, I WOULD HAVE BEEN HIT. THIS SEEMS TO BE THE COLLISION MITIGATION SYSTEM ENGAGING FOR NO REASON. THE DEALER HAS SAID THEY "FIXED IT" (DON BEYER VOLVO) BUT I BELIEVE THEY HAVE JUST TURNED THE SYSTEM PRETTY MUCH OFF SO THAT IT NOW WOULD NOT STOP IF THERE WAS A REAL OBJECT IN FRONT OF ME. I HAD A LOANER IN WHICH THE SYSTEM WAS STILL ON AND MINE NO LONGER WORKS LIKE THAT. I THINK THEY DON'T REALLY HAVE A FIX FOR THIS SO THEY JUST TURN IT OFF IN THE CARS THAT HAVE THIS DEFECT. THIS IS A MAJOR SAFETY ISSUE. ALSO, HAVE HAD THE NAVIGATION SYSTEM GO BLANK WHILE DRIVING THEN IT SHOWS THAT YOU ARE SOMEWHERE ELSE AND GET STUCK THERE FOR DAYS. (MANY OTHER PROBLEMS ALSO, A NOISE IN THE SEAT (SECOND ROW) THAT THEY MAYBE FIXED AFTER THREE TIMES BUT NOW THE SECOND ROW SEAT DOES NOT WORK PROPERLY (GOT STUCK OUT OF THE SOCKET BUT WE GOT IT BACK IN AND I THINK THIS IS A SAFETY ISSUE.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985710May 15, 2017
SERVICE BRAKES
VOLVO XC90 2016 HYBRID -SAFETY ISSUES AND TERRIBLE CUSTOMER SERVICE. I STARTED THE CAR AND MY BRAKES SUDDENLY MADE THIS WEIRD NOISE AND I COULD FEEL A SHIFT IN THE BRAKE PEDAL. UP POPPED A NOTICE ON THE SCREEN BY THE ODOMETER SAYING "BRAKE PEDAL CHARACTERISTICS CHANGED SERVICE REQUIRED." I STARTED TO DRIVE MY KIDS HOME, THINKING IT WAS JUST A SERVICE NOTICE AND NOT A TOW SITUATION. AS I DROVE ON TOWN ROADS (NOT HWY), THE BRAKE MADE A GRINDING SOUND (COULD ALSO FEEL IT IN THE PEDAL) WHEN LIGHTLY DEPRESSED AND WHEN I FULLY PRESSED THE BRAKE TO SLOW OR STOP, IT WOULDN'T DO ANYTHING AT FIRST AND THEN IT WOULD SUDDENLY ENGAGE IN A JOLTING AND JERKY STOP MOTION IT WAS VERY SCARY TO DRIVE THE CAR LIKE THIS. I WASN'T SURE IF THE BRAKES WERE GOING TO WORK WELL ENOUGH TO GET ME AND MY TWO CHILDREN HOME. FORTUNATELY, WE DID MAKE IT HOME BUT THE CAR IS NOT SAFE TO DRIVE LIKE THIS. VOLVO TOWED THE CAR OUT OF MY DRIVEWAY THIS AM. THE WESTPORT SERVICE DEPT CLAIMED THEY HAVE "NEVER HEARD OF THE ISSUE," DESPITE MY FINDING OF COUNTLESS SIMILAR COMPLAINTS ONLINE AND A NOTATION ABOUT IT IN THE MANUAL. I'VE ONLY HAD THIS VEHICLE FOR 6MO. IT WAS NEW OFF THE LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983634May 5, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
1) ADAPTIVE CRUISE CONTROL SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY, ERROR MESSAGE APPEARS ON THE SCREEN: "WINDSCREEN SENSOR, SENSOR BLOCKED, SEE OWNER'S MANUAL", THE APPEARANCE OF THE SENSOR ON THE OUTSIDE OF THE CAR APPEARS CLEAN AND EVEN AFTER SCRUBBING THE SENSOR AREA THE ERROR STILL OCCURS. THE CAR HAS BEEN REPAIRED FOR THIS SAME PROBLEM OVER 5 TIMES INCLUDING TOTAL REPLACEMENT OF THE THE WINDSCREEN SENSORS, WITH THE PROBLEM STILL PERSISTING. 2) DASHBOARD WENT BLANK AND COMPUTER REBOOTED WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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