Volvo XC90 Complaints (2004)

462 consumer complaints on file.

#10203935September 24, 2007
ELECTRICAL SYSTEM
ON JUNE 15, 2007, WHILE ON A HIGHWAY TRAVELING 65 MPH, MY 2004 VOLVO XC90 MADE A JERK, AS IF IT HAD SUDDENLY FALLEN OUT OF GEAR. ABOUT 5 MINUTES LATER, THE SAME THING HAPPENED. IT FELT AS IF SOMETHING LOCKED THE TIRES FOR AN INSTANT, THEN LET GO. ABOUT ANOTHER 5 MINUTES LATER, WE RECEIVED AN ERROR MESSAGE THAT SAID "BRAKE FAILURE, STOP SAFELY". MOMENTS LATER, WE LOST ALL CONTROL OF THE CAR - TOTAL ELECTRONIC SHUTDOWN. NO LIGHTS, NO HAZARDS, NO POWER STEERING, NO BRAKES. MY HUSBAND WAS ABLE TO GLIDE TO THE BREAKDOWN LANE, AND WE ROLLED UNTIL THE CAR STOPPED. WE HAD OUR TWO YOUNG CHILDREN IN THE CAR, ON THE SIDE OF THE HIGHWAY, IN THE DARK. IT WAS A TERRIFYING PREDICAMENT, AND WE COULDN'T LEAVE THE CAR DUE TO THE DANGER OF NOT BEING SEEN. WE HAD THE CAR TOWED, AND A FEW DAYS LATER, THE VOLVO DEALER SAID IT WAS A $60 SOFTWARE UPGRADE THAT NEEDED TO BE DONE. AFTER THE CAR WAS RETURNED TO US, WE TOOK IT TO ANOTHER VOLVO DEALER AND HAD THEM PERFORM A 45K CHECK-UP, HAD THEM REEVALUATE THE SITUATION, AND ALSO HAD A VA STATE INSPECTION DONE, AND THEY TOLD US EVERYTHING WAS FINE. JUST BARELY 3 MONTHS LATER, IN EXACTLY THE SAME SCENARIO, THE SAME EXACT THING HAPPENED. ON 9/21/07, WE WERE ON A HIGHWAY AT NIGHT, AND ONCE AGAIN FELT THE CAR JERKING, FOLLOWED A FEW MINUTES LATER BY TOTAL ELECTRONIC FAILURE. NO LIGHTS, NO HAZARDS, NOTHING. ONCE AGAIN, WE MANAGED TO GET OFF THE HIGHWAY SAFELY, BUT I FEAR THE NEXT TIME THIS HAPPENS, WE MAY NOT GET SO LUCKY. ALL 3 DEALERS THAT HAVE LOOKED AT THIS CAR HAVE NEVER HEARD OF THIS PROBLEM BEFORE, WHICH IS VERY UNSETTLING, AS I CAN NEVER BE CONVINCED IT IS FIXED. I AM TERRIFIED TO EVER DRIVE MY CAR AGAIN, EVEN IF THEY DO "FIX IT". THE CAR IS CURRENTLY STILL BEING EVALUATED, SO WE DO NOT KNOW THE LATEST PROGNOSIS FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203720September 22, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE THE CAR WAS PARKED IN THE GARAGE THERE WAS AN OVERWHELMING SMELL OF GASOLINE. I TOOK THE CAR TO MY MECHANIC. THEY OBSERVED A FUEL LEAK COMING FROM FUEL PUMP HOUSING. A NEW FUEL PUMP WAS INSTALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196357July 14, 2007
SUSPENSION:REAR, SUSPENSION:FRONT:WHEEL BEARING, POWER TRAIN:DRIVELINE
I HAVE MY 2004 XC90 T6. AT ABOUT 34K MILES A NOTICEABLE 'THRUM' BEGAN SOMEWHERE IN THE DRIVETRAIN. ORIGINAL DIAGNOSIS WAS WORN TIRES. AFTER REPLACING TIRES, THE NOISE HAS BECOME WORSE. NOW AT 35K MILES IS VERY LOUD. NEW DIAGNOSIS IS FAILING WHEEL BEARING. A BIT OF RESEARCH INDICATES I AM NOT THE ONLY XC90 OWNER WITH A WHEEL BEARING FAILURE. WHEEL BEARING FAILURES AT 35K MILES THIS SHOULD BE DECLARES A DEFECT AND RECALLED. PLEASE RESEARCH THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193995June 22, 2007
SUSPENSION:FRONT:WHEEL BEARING
WHEEL BEARING FAILURE. VOLVO XC90 PUT AN SUV ONTOP OF A CAR CHASSIS CAUSING TOO MUCH LOAD ON WHEELS AND WHEEL BEARING. TIRES WEAR OUT OFTEN AND BEARINGS NEED TO BE REPLACED REPEATEDLY. IF YOU SEARCH FORUMS LIKE:HTTP://TOWNHALLTALK.EDMUNDS.COM/DIRECT/VIEW/.F0ED3F5/0 HTTP://FORUMS.SWEDESPEED.COM/ZEROTHREAD?ID=77305 HTTP://WWW.VOLVO-FORUMS.COM/T7392-RELIABILITY-CONCERNS-ABOUT-2006-XC90.HTM YOU WILL SEE THAT MANY CAR OWNERS HAVE THIS SAME PROBLEMS. VOLVO NEED TO LET CUSTOMERS KNOW THAT THIS IS A PROBLEM. THIS IS DANGEROUS AND CAN CAUSE SERIOUS INJURY. INSTEAD OF KEEPING IT HUSH THEY SHOULD INFORM CONSUMERS AND DO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193463June 15, 2007
SUSPENSION, SUSPENSION:FRONT:WHEEL BEARING
TL*THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT HEARD A NOISE WHILE DRIVING 25-30 MPH. THERE WERE NO WARNING INDICATORS. THE REAR BEARING AXLE WAS REPLACED. THE TUMBLER IGNITION LOCK FAILED AND THE KEY COULD NOT BE REMOVED. THE VEHICLE WAS TOWED AND THE IGNITION LOCK WAS REPLACED. THE VIN, PURCHASE DATE, AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE IS 74,000 AND FAILURE MILEAGE WAS 70,000. UPDATED 02-01-08 *BF UPDATED 02/01/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188745April 24, 2007
SUSPENSION:FRONT:WHEEL BEARING, WHEELS
WHEEL BEARINGS HAVE BEEN REPLACED TWICE UNDER WARRANTY. THE PROBLEM HAS RECURRED. THIS PART NEEDS TO BE RECALLED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173373November 13, 2006
SEATS:MID/REAR ASSEMBLY, WHEELS
DT*: THE CONTACT STATED WHEN HE PULLED THE REAR SEAT CUSHION TO FLIP THE SEAT BACK UP, THE SEAT PULLED RIGHT OUT. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THREE METAL CLIPS (SLIDES) ON THE SEAT WERE FRACTURED IN HALF AND NEEDED TO BE REPLACED. ADDITIONALLY, WHILE DRIVING 20 MPH, THERE WAS A THUMPING NOISE COMING FROM UNDERNEATH THE VEHICLE. IT WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHO DETERMINED THE RIGHT REAR WHEEL WAS FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALERTED. UPDATED 12/5/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171447October 20, 2006
TIRES
OUTSIDE EDGE OF TIRES WEAR OUT AFTER 15,000 MILES. AN INTERNET SEARCH INDICATES THIS IS A VERY COMMON PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170449October 10, 2006
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, ELECTRICAL SYSTEM
2004 XC90 HAS HAD THREE COMPUTER/ELECTRICAL PROBLEMS, PERHAPS RELATED. URGENT MESSAGE APPEARS ON PANEL, "SRS NEEDS ATTENTION - URGENT". CAR TAKEN TO DEALER WITH MESSAGE ACTIVE, DEALER UNABLE TO DIAGNOSE PROBLEM, RESETS SYSTEM. 3 MONTHS LATER, SRS MESSAGE REAPPEARS, CAR WON'T START, NO LIGHTS OR OTHER ACCESSORIES LEFT ON. BATTERY DIAGNOSED AS DEAD, REPLACED, SRS MESSAGE CLEARS WITH NEW BATTERY. 3 MONTHS LATER, SRS MESSAGE REAPPEARS, TWO CONTROL MODULES REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168668September 19, 2006
SUSPENSION:REAR
I HAVE A 2004 VOLVO XC90 WITH ROUGHLY 40,000 MILES. I JUST HAD THE REAR WHEEL BEARING REPLACED FOR THE SECOND TIME. THE FIRST TIME WAS AT ROUGHLY 10,000 MILES. I AM VERY CONCERNED THAT THEY HAVE FAILED TWICE. I UNDERSTAND THAT IF THE CONDITION OF THE BEARINGS IS BAD ENOUGH, THE WHEEL CAN FALL OFF. I FEEL VOLVO SHOULD EXTEND THE WARRANTY ON THIS BEYOND 4 YEARS OR 50,000 MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166434August 24, 2006
ELECTRICAL SYSTEM:IGNITION
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PLACED IN PARK WITH THE IGNITION TURNED ON, THE DRIVER ATTEMPTED TO TURN OFF THE IGNITION WHILE STANDING OUTSIDE THE VEHICLE AND THE VEHICLE ROLLED FORWARD AND CRASHED INTO THE GARAGE. NO INJURIES WERE SUSTAINED. THERE WAS MODERATE DAMAGE TO THE FRONT OF THE VEHICLE AND THE GARAGE. THE POLICE WERE NOT ALERTED. THE VEHICLE WAS TOWED TO A DEALER WHO WAS UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS ALERTED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10165775August 17, 2006
SUSPENSION:REAR
DT*: THE CONTACT STATED THERE WAS A CONTINUOUS HUMMING NOISE THAT BECAME LOUDER AS THE VEHICLE SPEED INCREASED; THE HUMMING WAS PRESENT AT ALL SPEEDS. THE DEALERS SERVICE MECHANIC DETERMINED THE PROBLEM WAS THE HUB AND BEARING ASSEMBLY IN THE LEFT REAR WHEEL. THE PART WAS REPLACED AND THE MANUFACTURER WAS NOTIFIED. *AK UPDATED 09/05/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165879August 16, 2006
STEERING:LINKAGES:TIE ROD ASSEMBLY
2004 VOLVO XC90 FRONT RIGHT TIRE BECAME DISCONNECTED FROM THE AXLE AND COLLAPSED UNDER THE VEHICLE. UPON INSPECTION MECHANIC DETERMINED THAT THE TIE ROD SNAPPED IN HALF. *KB THE VEHICLE WAS TOWED TO A DEALER AND THE TECHNICIAN FOUND OUT THAT THERE HAD BEEN A RECALL ON THE TIE ROD (RECALL 06V155000). THE TIRE RODS WERE REPLACED ON BOTH SIDE UNDER THE RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161073June 29, 2006
ELECTRICAL SYSTEM
MY 2004 XC90 AWD BEGAN EXPERIENCING ODD ELECTRICAL PROBLEMS THIS SPRING AT ABOUT 45000 MILES. WHILE DRIVING AT CRUISING SPEED, THE VEHICLE WOULD SUDDENLY AND WITHOUT WARNING EXPERIENCE A HARD JERK FOLLOWED BY ACTIVATION OF THE WINDSHIELD WIPERS AND LOSS OF POWER TO THE RADIO. FIRST TIME, THE DEALER COULD NOT REPLICATE THE PROBLEM BUT DOWNLOADED ELECTRICAL SOFTWARE UPDATES. SAME THING SECOND TIME AND BACK TO DEALER, AGAIN COULD NOT REPLICATE, AND THEY DOWNLOADED TRANSMISSION UPDATES FOCUSING MORE ON THE JERKING ISSUE. THIRD TIME IT HAPPENED, I CONTINUED TO DRIVE THE CAR TO THE DEALER SO THEY COULD SEE WHAT I WAS EXPERIENCING. ON THE WAY THERE, I HAD COMPLETE LOSS OF ELECTRICAL POWER: NO POWER TO SPEEDOMETER, TO GAS GAUGE, TO WINDOWS, TO AIR CONDITIONING, RADIO, ETC. ALSO HAD LESS THAN FULL POWER TO DRIVE WITH. THE DEALER AGAIN DOWNLOADED ELECTRICAL SOFTWARE UPDATES AND GAVE ME THE VEHICLE BACK. SAME PROBLEM FOR 4TH TIME THIS FRIDAY AND THEY TELL ME THEY HAVE PUT NEW COMPUTER INTO CAR. FORTUNATELY THERE HAVE NOT BEEN ANY DEATHS OR CRASHES, BUT THIS DEFECT CAUSES A SERIOUS SAFETY PROBLEM WITHOUT ANY WARNING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160147June 19, 2006
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
VEHICLE FIRE IN THE FRONT PASSENGER SIDE OF THE ENGINE COMPARTMENT - LOOKING FOR ANY PROBLEMS NOTED WITH THIS MAKE / MODEL - ONLY THE COMPUTER SYSTEM AND HEADLIGHT FOR THE VEHICLE IS LOCATED IN THIS AREA. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10159755June 13, 2006
STEERING:LINKAGES:TIE ROD ASSEMBLY, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THE FRONT END TIE ROD BROKE SUDDENLY ON OUR 2004 VOLVO XC90 BRINGING THE CAR TO A COMPLETE HALT JUST AFTER MY SON HAD PULLED ON TO THE EXIT RAMP AFTER DRIVING 35 MILES ON A MAJOR 6 LANE HIGHWAY IN NEW JERSEY. WE WERE SOOOO LUCKY. VOLVO REPLACED BOTH FRONT END TIE RODS WITH WHAT THEY CLAIM TO BE A NEW AND IMPROVED TIE ROD. WE STILL QUESTION THE SAFETY OF THE CAR AT THIS POINT AND WILL NOT ALLOW OUR TEENAGERS TO DRIVE IT ON THE HIGHWAY. VOLVO USA HAS BEEN ANTAGONISTIC WITH US ABOUT TAKING BACK THE CAR BUT OUR LOCAL DEALER IS WILLING TO TRADE IT FOR ANOTHER VOLVO. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155345April 14, 2006
VEHICLE SPEED CONTROL
PULLING INTO A STORE PARKING LOT WITH MY FOOT ON THE BRAKE AND OPERATING AT VERY SLOW SPEED, THE VEHICLE DRAMATICALLY ACCELERATED BY ITSELF CAUSING A WRECK AGAINST A TREE. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10151980March 6, 2006
SUSPENSION:REAR
DT*: THE CONTACT STATED WHILE DRIVING AT 20MPH, THE RIGHT REAR WHEEL DETACHED FROM THE VEHICLE. THE RIGHT REAR WHEEL BEARING HAD FRACTURED AND WAS IDENTIFIED AS THE ROOT OF THE PROBLEM. THE VEHICLE WAS TOWED TO THE LOCAL DEALER FOR INSPECTION; HOWEVER NO REPAIRS WERE MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151203February 25, 2006
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, POWER TRAIN:CLUTCH ASSEMBLY
I AM EXPERIENCING CONTINUING SAFETY PROBLEMS WITH MY VOLVO XC90. THIS VEHICLES ALL WHEEL DRIVE (AWD) SYSTEM IS MALFUNCTIONING WITHOUT WARNING AND AT RANDOM TIMES. THIS RESULTS IN UNPREDICTABLE AND ERRATIC VEHICLE HANDLING WHICH CREATES SERIOUS SAFETY ISSUES TO THE VEHICLES DRIVER AND OCCUPANTS. THIS HAS BEEN OCCURRING FOR AT LEAST ONE YEAR AND WAS CONFIRMED AND DOCUMENTED BY A VOLVO DEALER DURING THE SUMMER OF 2005. I MUST POINT OUT THIS SAFETY PROBLEM INVOLVES AN ACTIVE SYSTEM THAT CANNOT BE CONTROLLED, ADJUSTED OR DISABLED BY THE VEHICLES DRIVER. THIS SAFETY PROBLEM CAUSED AN ACCIDENT DURING THE WINTER OF 2005. AT THAT TIME, THE ALL WHEEL DRIVE SYSTEM FAILED SUDDENLY AND WITHOUT WARNING ON A SNOW COVERED ROAD. THIS CAUSED SUDDEN AND UNCONTROLLED FRONT WHEEL SPIN WHICH LED TO A LOSS OF VEHICLE CONTROL AND WITH THE VEHICLE SLIDING OFF A ROAD. A TOW TRUCK WAS REQUIRED TO MOVE THE VEHICLE BACK ON THE ROAD. THE VOLVO DEALER THAT CONFIRMED THE PROBLEM HAS MADE SEVERAL FAILED ATTEMPTS TO REPAIR IT. THEY HAVE DOCUMENTED COMMUNICATION PROBLEMS WITHIN THE VEHICLES HIGH SPEED NETWORK AND RELOADED VEHICLE SOFTWARE. THEY HAVE ALSO REPLACED: 1) THE VEHICLES FRONT WHEEL SENSORS, 2) THE MFI MODULE USED FOR VEHICLE DIAGNOSTICS, 3) THE BCM MODULE USED BY THE AWD SYSTEM, AND 4) THE AWD AOC UNIT WITH CLUTCH AND TRANSMISSION. NONE OF THIS HAS RESOLVED THE SAFETY PROBLEMS I AM EXPERIENCING FROM THIS VEHICLE. THIS VOLVO DEALER HAS TOLD ME THE PROBLEM CANNOT BE REPAIRED BECAUSE: 1) THE VEHICLES DIAGNOSTIC SYSTEM DOES NOT REPORT ANY DIAGNOSTIC CODES, 2) THEIR OWN TECHNICIANS CANNOT DIAGNOSE THE PROBLEM, AND 3) VOLVO TECHNICIANS CANNOT DETERMINE THE PROBLEM. MY REQUESTS TO VOLVO CARS OF NORTH AMERICA HAVE BEEN IGNORED OR REJECTED, EVEN BY VOLVO CONSUMER AFFAIRS AND VOLVO REGIONAL MANAGERS. I AM LEFT TO DRIVING A VEHICLE WITH OBVIOUS SAFETY PROBLEMS THAT CANNOT BE DIAGNOSED OR REPAIRED BY ANYONE. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10141594November 2, 2005
ELECTRICAL SYSTEM
I PARKED MY VEHICLE IN MY DRIVEWAY ON THE EVENING OF FRIDAY, AUGUST 12, 2005. I LEFT ON VACATION THE FOLLOWING MORNING LEAVING MY VEHICLE IN THE DRIVEWAY. I RETURNED FROM VACATION LATE ON THE EVENING OF AUGUST 21, 2005. THE FOLLOWING MORNING WHEN I WENT OUT TO LEAVE FOR WORK, THE VEHICLE WOULD NOT START. I CALLED AAA IN ORDER TO HAVE THE CAR JUMPED. IT WOULD NOT JUMP. I THEN CALLED THE VOLVO DEALERSHIP AND THEY TOLD ME TO CALL THE VOLVO HOT LINE FOR A TOW. THE VEHICLE WAS TOWED TO THE GENGRAS VOLVO DEALERSHIP IN EAST HARTFORD, CT ON THE MORNING OF AUGUST 22, 2005 AND IT REMAINS THERE AT THIS TIME. THE DEALERSHIP SERVICE DEPARTMENT REPORTS THAT ALL OF THE COMPUTERS ARE MALFUNCTIONING. THEY REPORT THIS TO BE "AN ACT OF GOD" AS IN THE CAR WAS STRUCK BY LIGHTENING. I WAS ADVISED TO REPORT THIS TO MY INSURANCE COMPANY WHICH I DID. AN APPRAISER WAS DISPATCHED TO LOOK AT THE VEHICLE AND THEN SPECIAL ENGINEERS FROM NORTH EASTERN TECHNICAL SERVICES. INC IN FALL RIVER, MA WENT TO THE VOLVO DEALERSHIP TO VIEW THE VEHICLE. THEY REMOVED TWO COMPUTER MODULES WITH PERMISSION OF THE SERVICE DEPARTMENT AND MICROSCOPICALLY EXAMINED THEM TO DETERMINE IF ANY CONNECTORS, CIRCUIT BOARD OR COMPONENT DAMAGE WAS PRESENT. NEITHER MODULE SHOWED ANY INDICATORS OF DAMAGE. AT THIS POINT THE CLAIM HAS BEEN DENIED BY MY INSURANCE COMPANY SAYING THAT THE PROBLEM IS A WARRANTY PROBLEM. VOLVO DISPUTES THIS SAYING IT IS "AN ACT OF GOD". THE VEHICLE IS LESS THAN TWO YEARS OLD AND HAS LESS THAN 24,000 MILES ON IT. I HAVE NOT BEEN ABLE TO DRIVE THE VEHICLE SINCE AUGUST 12, 2005. IT DOES QUALIFY FOR THE LEMON LAW, BUT MORE IMPORTANTLY, I FOUND THAT THERE HAVE BEEN OTHER REPORTED ELECTRICAL SYSTEM FAILURES OF THIS MODEL. I AM CONCERNED THAT THIS IS INDEED A PROBLEM WITH THIS PARTICULAR MODEL AND THE VOLVO IS TRYING TO COVER IT UP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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