Volkswagen Touareg Complaints (2004)

231 consumer complaints on file.

#10332385May 26, 2010
LATCHES/LOCKS/LINKAGES
SENSORS ON THE DOOR HANDLE FOR THE 2004 VW TOUAREG FAILING TO WORK. I PUT MY CHILD IN THE BACK SEAT AND SHUT THE DOOR AND THE LOCKS ENGAGED WITH THE KEYS INSIDE. 2 YR OLD CHILD WAS LOCKED IN THE CAR UNTIL I COULD BREAK INTO THE HOUSE AND GET A SPARE SET OF KEYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326523April 19, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
CAR: 2004 VOLKSWAGEN TOUAREG V6 SUV 38,900MILES PROBLEM: CAR FREQUENTLY JERKS WHILE SLOWING DOWN (AT SPEEDS BETWEEN 20-40MPH). WAS TOLD DRIVE SHAFT WAS DAMAGED AND NEEDED TO BE REPLACED AT A COST OF $1,150 PARTS PLUS LABOR OF APPROX. $1,000 WHICH INCLUDED COMPUTER DIAGNOSTIC. UPON PICK UP FROM MECHANIC PROBLEM STILL PERSISTED SO I TOOK THE CAR BACK TO MECHANIC. I WAS TOLD THAT DAMAGED DRIVE SHAFT DAMAGED 2 VALVES IN THE TRANSMISSION WHICH NOW ALSO NEED REPLACING AT A COST OF $1600. I WAS ALSO TOLD BY THE MECHANIC THAT THEY HAD RECEIVED A 'BULLETIN" ON THE CAR REGARDING SIMILAR COMPLAINTS ABOUT THIS PROBLEM FROM SEVERAL OWNERS. THIS CAR ONLY HAS 39,000 MILES AND IS DRIVEN WITH CARE. IT SEEMS EXTREMELY PREMATURE TO HAVE ANYTHING OF THIS NATURE HAPPEN ESPECIALLY AT A COST OF ALMOST $4000 OUT OF POCKET TO ME AND OTHER OWNERS. I ASK THAT YOU PLEASE LOOK INTO VOLKSWAGEN'S RESPONSIBILITY IN CORRECTION/REIMBURSEMENT (POSSIBLE RECALL) OF THIS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322920March 30, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN TOUREG SUV. THE CONTACT STATED THAT IMMEDIATELY AFTER THE VEHICLE WAS STARTED, IT WOULD EITHER SHUDDER OR STALL. ALSO, WHEN TRAVELING AT SPEEDS OF 1 MPH AND HIGHER, THE VEHICLE WOULD SHAKE IN BETWEEN SHIFTING GEARS. THE DEALER PERFORMED A DIAGNOSTIC TEST ON THE VEHICLE BUT COULD NOT DUPLICATE THE FAILURE. THE FAILURE CONTINUED TO OCCUR. TO DATE, NO REPAIRS WERE MADE TO CORRECT THE FAILURE NOR WERE THERE ANY RECALLS PERTAINING TO THE FAILURE. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 87,850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313074February 23, 2010
POWER TRAIN
IN DECEMBER 2009 MY 2004 VW TOUAREG WAS IN PARK WITH THE ENGINE IDLING WHILE MY SON, WHO WAS DRIVING THE CAR, GOT OUT OF THE CAR TO SPEAK TO A PARKING LOT ATTENDANT. HIS WIFE WAS IN THE PASSENGER SEAT AND THEIR TWO CHILDREN WERE IN CAR SEATS IN THE REAR SEAT. ABOUT 2 MINUTES LATER, WHILE MY SON WAS STILL OUT OF THE CAR, THE CAR BEGAN TO ROLL BACKWARDS INTO A BUSY STREET IN NYC. HE RAN AFTER THE CAR WHILE HIS WIFE FRANTICALLY TRIED TO GET OUT OF HER SEAT BELT TO MOVE INTO THE DRIVER'S SEAT. HE CAUGHT UP WITH THE CAR AND JUMPED IN AND HIT THE BRAKE TO STOP THE CAR. HE LOOKED OVER AT THE GEAR SHIFT THINKING THAT IT HAD BEEN MOVED INADVERTENTLY BUT THE CAR WAS STILL IN PARK. HE THEN TURNED OFF THE IGNITION. THE CAR WAS IDLING IN PARK ON A RELATIVELY FLAT SURFACE - THERE ARE NO REAL HILLS IN NYC. HE TOOK HIS LIFE IN HIS HANDS TO AVOID A DISASTER WHEREBY THE CAR WOULD HAVE CERTAINLY BEEN HIT BROADSIDE IN THE BUSY ADJOINING STREET WITH HIS FAMILY IN THE VEHICLE. WE TOOK THE CAR INTO A VW DEALER REPAIR SHOP NEAR MY HOME IN MARYLAND THE NEXT WEEK AND THEY CHECKED THE CAR OUT THOROUGHLY, BUT COULD NOT FIND ANYTHING WRONG, NOR COULD THEY DUPLICATE THE EXPERIENCE. THIS WAS A FRIGHTENING AND DANGEROUS EXPERIENCE AND I AM AFRAID THAT IT COULD HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308826February 11, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 VW TOUAREG MILES 72,000 BROUGHT INTO DEALERSHIP, BECAUSE OF TRANSMISSION WAS ACTING UP. TOLD I NEED NEW TRANSMISSION, NOT UNDER WARRANTY HOW CAN THE CAR NEED NEW TRANSMISSION AT 72,000 MILES OTHER PEOPLE HAVE HAD TROUBLES WITH THIS SUV VW SHOULD REPLACE THIS, TONS OF STUFF HAS GONE WRONG WITH SUV. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10307189February 7, 2010
VEHICLE SPEED CONTROL
VEHICLE EXPERIENCED SUDDEN ACCELERATION WHILE ATTEMPTING TO MANEUVER INTO A PARKING SPACE, CRASHING INTO A WOODEN STRUCTURE. *TW
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10306349February 5, 2010
STEERING, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
UNEXPECTED AND SUDDEN ELECTRICAL MALFUNCTION OF THE STEERING COLUMN LOCK CAUSING THE VEHICLE TO SHUT DOWN, UNABLE TO START OR MOVE SHIFTER LEVER OUT OF GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302021January 23, 2010
SUSPENSION, SUSPENSION:FRONT
DRIVING 2004 TOUAREG EQUIPPED WITH AIR SUSPENSION. SPEED 55 STARTING RIGHT HAND SWEEPING TURN THE RIGHT SIDE AIR SUSPENSION BLEW OUT DROPPING THE FRONT END TO BUMP STOPS CAUSING REAR OF TRUCK TO BOUNCE AND GO SIDEWAYS CAUSING LOSS OF CONTROL OF VEHICLE. APPARENTLY THERE IS A TSB TO CHANGE THE MATERIAL OF THE CONNECTOR THAT BLEW OUT, HOWEVER DEALERSHIP IS NOT WILLING TO PERFORM IT UNLESS I PAY FOR ANYTHING THEY MAY BREAK IN THE PROCESS OF THE REPAIR. CORROSION IS CAUSING FAILURES IN THE NORTHEAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299865January 15, 2010
ELECTRICAL SYSTEM
STRANDED WITH A DEAD BATTERY ON MULTIPLE OCCASIONS AS A RESULT OF A ELECTRICAL SYSTEM FAILURE WHICH VW ISSUED A TECHNICAL SERVICE BULLETIN ON AND FAILED TO NOTIFY THE CONSUMER THAT THERE WAS AN ISSUE WHILE UNDER WARRANTY. *TR UPDATED 01/25/10 *BF UPDATED 01/26/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291911November 12, 2009
AIR BAGS, POWER TRAIN
I HAVE A 2004 VW TOUAREG V8, I HAVE A AIRBAG LIGHT THAT COME ON (AIRBAG FAULT), NOW THE TRAN LIGHT IS COMING ON WHEN I START THE SUV. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290914November 4, 2009
AIR BAGS
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. WHILE OCCUPYING THE VEHICLE, THE SEAT BELT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND THE TECHNICIAN STATED THAT THE PASSENGER AIRBAG NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 88000. UPDATED 11/23/09. *LJ UPDATED 11/24/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10288702October 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, GASOLINE
I WAS PARKING THE VEHICLE IN A TIGHT PARKING LOT AND MANEUVERING AROUND A TREE IN ORDER TO PULL FURTHER UP INTO THE SPACE. AS I GENTLY PUSHED DOWN ON THE ACCELERATOR TO INCH INTO THE SPOT, THE CAR LURCHED FORWARD AT A VERY HIGH RATE OF SPEED CRASHING INTO A WOODEN GARBAGE BOX. I JAMMED ON THE BRAKES BEFORE GOING THROUGH THE FENCE. I WAS INCREDIBLY LUCKY THAT I WAS NO LONGER AIMING AT THE TREE. IT WAS AS THOUGH THE CAR SUDDENLY WANTED TO PEAL OUT IN A MANNER THAT WAS TOTALLY OUT OF SYNC WITH THE AMOUNT OF PRESSURE ON THE GAS PEDAL. IT JUST STARTED SPEEDING TOWARD THE FENCE/BOX. LOOKING BACK ON IT, I BELIEVE THAT THIS HAPPENED A COUPLE OF DAYS BEFORE AS I STARTED TO ACCELERATE AFTER STOPPING AT A STOP SIGN. THOUGH THE REACTION OF THE CAR WAS SIMILAR, IT WAS NOT NEARLY SO PRONOUNCED. IT FELT AS THOUGH THE CAR WAS TRIPPING OVER ITSELF. I HAD THE INSURANCE TOW THE CAR TO THE MECHANIC BUT SO FAR HE HAS NOT BEEN ABLE TO REPLICATE THE PROBLEM. I SPOKE WITH BOTH THE LOCAL VW SERVICEMAN AND VW NORTH AMERICA BUT THEY DENIED EVER HEARING ABOUT SUCH A PROBLEM. I HAVE HAD THIS CAR FOR OVER 6 YEARS AND HAVE NEVER HAD THIS HAPPEN BEFORE THE OTHER DAY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10281787August 26, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. WHEN THE CONTACT ACCELERATED MORE THAN 45 MPH, THE VEHICLE BEGAN VIBRATING, SHAKING AND WAS STUCK IN NEUTRAL. EVENTUALLY, THE VEHICLE BEGAN ACCELERATING AT THE DESIRED SPEED. OCCASIONALLY, WHEN THE FAILURE OCCURRED THE CONTACT HAD TO SHUT THE ENGINE OFF; HOWEVER, IT WOULD OPERATE NORMALLY AFTER A FEW MINUTES. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE; HOWEVER, THE FAILURE RECURRED 4 MONTHS LATER AND THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT IS AWARE OF THE SAFETY RISK INVOLVED. THE DEALER AND THE MANUFACTURER STATED THAT THEY WOULD NOT BE RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 69,000. UPDATED 10/06/09. *LJ THE CONSUMER WAS INFORMED THE TRANSMISSION FLUID WAS BURNT. UPDATED 10/06/09
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259359February 19, 2009
AIR BAGS
THE AIRBAG ON THIS VEHICLE HAS NEEDED TO BE REPLACED FOUR TIMES IN FIVE YEARS. WE AWAIT THE FOURTH REPLACEMENT. THE MANUFACTURER AND DEALER WHILE RECOMMENDING THE CAR NOT BE DRIVEN UNTIL A REPLACEMENT IS AVAILABLE ARE UNWILLING TO PROVIDE A REPLACEMENT VEHICLE STATING THE RISK OF OPERATING THE VEHICLE NOW RESTS WITH THE OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257731February 6, 2009
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. WHILE DRIVING APPROXIMATELY 55 MPH ON NORMAL ROAD CONDITIONS, THE FLAT TIRE CAUTION WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE CONTINUED TO TRAVEL THREE TO FOUR MILES WHEN THE EMERGENCY FLAT TIRE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD, BUT DID NOT NOTICE ANY FLAT TIRES. THE WARNING INDICATORS REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE FAILURE WAS RELATED TO A FAULTY MANUFACTURER DESIGN. THERE WAS NO REPAIR AVAILABLE. THE TECHNICIAN WAS UNABLE TO DISENGAGE THE TIRE PRESSURE MODULE TO AVOID THE FALSE WARNINGS DISPLAYED ON THE INSTRUMENT PANEL. THE FAILURE MILEAGE WAS 38,200 AND CURRENT MILEAGE WAS 40,083. UPDATED 3/19/09 *CN UPDATED 03/23/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252545December 22, 2008
SERVICE BRAKES, HYDRAULIC, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, ELECTRICAL SYSTEM, POWER TRAIN:DRIVELINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, SUSPENSION
I HAVE HAD MY 2004 VW TOUAREG SINCE JUNE 2006 AND HAVE HAD PROBLEM AFTER PROBLEM WITH THE VEHICLE. THE CATALYTIC CONVERTER WENT OUT WITHIN 6 WEEKS OF BUYING THE CAR, THE DRIVE SHAFT HAD TO BE REPLACED, THE AIR CONDITIONING COMPRESSOR HAD TO BE REPLACED, THE BRAKES HAVE HAD TO BE REPLACED AND I AM GETTING ANOTHER "CHECK BRAKE PADS" ERROR AGAIN, THE TIRE MONITORING SYSTEM CONTINUALLY TELLS ME I HAVE A FLAT, THE RADIO AMPLIFIER WAS MAKING A LOUD CRACKING SO THE DEALERSHIP REPLACED A FUSE AND BLEW THE 2 BACK SPEAKERS (WHICH THEY WOULD NOT FIX, HEWLETT VW IN GEORGETOWN, TEXAS), THE AUTO DIFFERENTIAL IS GOING OUT. THERE SEEMS TO BE NO END IN SIGHT FOR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250800December 4, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
THE TIRE PRESSURE MONITORING SYSTEM WILL PERIODICALLY DISPLAY VARIOUS WARNING MESSAGES INDICATING A FLAT TIRE. TIRE PRESSURE HAS ALWAYS BEEN NORMAL (UNCHANGED FROM PRIOR TARE), AND VISUAL INSPECTION OF THE TIRE INCLUDING SOAP TEST HAS ALWAYS BEEN NORMAL. DEALER HAS BEEN UNABLE TO FIX THE PROBLEM, CITING INABILITY TO REPLICATE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249027November 17, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
FOR MONTHS I LISTENED TO "DEFECTIVE TIRE" WARNINGS AND "CHECK TIRE PRESSURE" WARNINGS - ALL TO NO AVAIL - EVERYTHING WAS FINE. FINALLY, A LIGHT CAME ON - "TIRE PRESSURE MONITOR SYSTEM FAULT". I TOOK IT IN THE VACAVILLE VW, AND THEY DETERMINED IT WAS THE TPMS MODULE (NOT THE SENSOR). I HAVE AN EXTENDED WARRANTY AND WAS FIRST TOLD THAT THE MODULE WAS A COVERED COMPONENT, WHILE THE SENSOR WAS NOT. I LEFT IT THERE FOR THE APPROPRIATE REPAIRS ON A THURSDAY (11-6-08). ON FRIDAY, I WAS INFORMED THAT THE REPAIRS HAD BEEN MADE, BUT WHEN TEST DRIVING THE VEHICLE, THE "CHECK ENGINE" LIGHT CAME ON. AFTER CHECKING...THEY FIND THE COIL IS BAD. VACAVILLE VW REPLACES THE COIL AND IT IS READY FOR PICKUP ON TUESDAY, 11-11-08. I PICK THE VEHICLE UP ON WEDNESDAY AND TWO DAYS LATER, THE TIRE PRESSURE MONITOR SYSTEM FAULT LIGHT COMES ON AGAIN. IT IS NOW AT VACAVILLE VW AND I AM WAITING TO FIND OUT WHAT IS WRONG NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245752October 17, 2008
POWER TRAIN:DRIVELINE
DRIVE SHAFT SUPPORT BEARING FAILURE @ 62,000 MILES. MANUFACTURER VW DOES NOT SELL INDIVIDUAL BROKE PART BUT SELLS ASSEMBLY WHICH COST $1,100 PLUS TAX. THIS IS COMMON AND SHOULD BE A FACTORY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239897August 27, 2008
SERVICE BRAKES, HYDRAULIC, SUSPENSION:FRONT
SCREECHING BRAKES. THE BRAKES WERE SCREECHING FOR THE PAST THREE MONTHS AND THE VW DEALERSHIP REPLACED THE PADS AND DISC. AFTER THREE ATTEMPTS, I WAS TOLD THAT THE SCREECHING IS NORMAL. ALSO, SINCE I BOUGHT THE SUV IN SETPTMBER 2004, I HAVE BEEN HAVING AN ALIGNMENT PROBLEM WHICH RESULTED IN EXCESSIVE TIRE WEAR. THE DEALER DID NUMEROUS ALIGNMENTS AND I CHANGED ALL FOUR TIRES( 3 TIMES), BUT THE PROBLEM STILL EXISTS. THE VEHICLE ONLY HAS ABOUT 28,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Touareg