Volkswagen Touareg Complaints (2008)

56 consumer complaints on file.

#10714449May 4, 2015
FUEL/PROPULSION SYSTEM
HUGE FIRE/ HEALTH HAZARD: THE FUEL PUMP HOUSING IS CRACKED IN OUR CAR CAUSING A SIGNIFICANT AMOUNT OF FUEL TO SPILL OUT UNDERNEATH THE VEHICLE (3-4 DROPS/ SEC). THE FUEL POOLS IN THE FRAME AND UNDER-BODY FIRST UNTIL THE FRAME BECOMES SO FULL THAT IT SPILLS OUT. THIS IS A COMMON ISSUE WITH THE 2004-2012 VOLKSWAGEN TOUAREG/ PORSCHE CAYENNE, AND VERY VISIBLE ONLINE. IT IS A MANUFACTURING DEFECT. THE FUEL PUMPS ARE LOCATED UNDER THE PASSENGER REAR SEATS, AND FUELS POOLS INSIDE THE COVERS IN AT THOSE LOCATIONS AND AROUND THE ELECTRICAL CONNECTIONS. THESE LEAKS CAUSED THE OCCUPANTS (MY WIFE/KIDS) TO BE EXPOSED TO SEVERE GASOLINE FUMES INSIDE THE CAR CAUSING THEM DIZZINESS, NAUSEA, AND HEADACHES. THIS PROBLEM WILL CAUSE A FIRE AND KILL PEOPLE. VOLKSWAGEN IS UNABLE TO PROVIDE ASSISTANCE. I FILED A COMPLAINT WITH THEM AND ESCALATED IT WITH NO RESULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664668December 16, 2014
FUEL SYSTEM, GASOLINE
FOR THE LAST 2 WEEKS, I STARTED TO HAVE A SMELL OF GAS ON THE DRIVER SIDE OF MY CAR FROM OUTSIDE. PROGRESSIVELY, THE SMELL HAS GET STRONGER AND STRONGER, GETTING ALSO INSIDE THE CAR. I PUT THE CAR ON A LIFT AND REALIZE THAT THE ENTIRE FUEL TANK ON THE DRIVER SIDE LOCATED BELOW THE REAR SEAT WAS COVERED BY GAS LEAK. IT IS ALSO SPILLING ON THE EXHAUST SYSTEM THAT IS JUST ON THE SIDE OF THAT TANK AT EXTREMELY HOT TEMPERATURE. THIS IS SURELY A SCENARIO FOR DISASTER. THE LEAK IS COMING FROM THE TOP OF THE LEFT SIDE TANK AT THE FUEL PUMP LOCATION. THIS IS CLEARLY A SAFETY HAZARD. I WILL TAKE MY CAR TO VOLKSWAGEN TO ASK THEM TO REPAIR IT. BY LOOKING ON INTERNET FORUMS, I REALIZED THAT THIS IS NOT A ISOLATED INCIDENT, I FOUND REPEATING ENTRIES OF THAT FUEL PUMP LEAK FAILURE... THIS IS EXTREMELY DANGEROUS AND WILL CERTAINLY END UP IN A FIRE... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643458October 8, 2014
ENGINE
WENT TO START VEHICLE AND THE INTAKE MANIFOLD EXPLODED. VERY SCARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617291July 29, 2014
ENGINE, FUEL/PROPULSION SYSTEM
THE CAR STARTED TO SMELL LIKE GAS EVEN AFTER HOURS IN THE GARAGE. WE TOOK IT TO A MECHANIC WHICH THEY SAID THAT IT CAN BE A GAS LEAK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611019July 16, 2014
SEAT BELTS
SEATBELT LOCKED UP WHILE DRIVING AND DOES NOT UNLOCK! MANY OF THE OWNERS OF THE SAME MODEL HAVE REPORTED THIS SEAT BELT (MIDDLE PASSENGER SEAT) LOCKING UP AND NOT BEING ABLE TO UNLOCK. THIS COULD BE A MAJOR HAZARD IN CASE OF AN ACCIDENT AND FIRE THE PASSENGER WOULD NOT BE ABLE TO RELEASE THEMSELVES EXCEPT BY CUTTING THE SEATBELT! EVEN WHEN DRIVING NORMAL AND NOT BEING ABLE TO UNLOCK YOURSELF COULD BE DANGEROUS. THE ONLY WAY TO GET OUT IS TO CUT THE SEAT BELT AND THE SEAT BELT IS NOT EASY TO CUT IF YOU DO NOT HAVE THE PROPER CUTTING TOOL. WE THE OWNERS OF THIS VEHICLE WOULD LIKE NHTSA TO ADDRESS THIS ISSUE WITH THE MANUFACTURERS. I APPROACHED THE VW CUSTOMER CARE I WAS TOLD BY THE VW CUSTOMER CARE THAT THEY WOULD NOT BE ABLE TO HELP ME AT ALL. MY VEHICLE IS BARELY OUT OF THE CERTIFIED PRE-OWNED WARRANTY BY MILES BUT IT IS STILL UNDER WARRANTY IF YOU GO BY THE NUMBER OF YEARS (LESS THAN 2 YEARS) BUT VW IS NOT CONCERNED OF THIS MAJOR MANUFACTURING DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557065December 23, 2013
VISIBILITY/WIPER
WALKED OUTSIDE ON SUNDAY MORNING TO SEE MY REAR VIEW MIRROR WAS DANGLING BY WIRES. THEY SAY IT COST 700+ DOLLARS TO REPAIR BECAUSE OF THE RAIN SENSOR THAT IS BEHIND THE MIRROR. ORIGINAL FRONT GLASS AND MIRROR. THERE IS NO REASON WHY IT SHOULD HAVE FELL. IF IT WOULD HAVE HAPPENED TO ME WHILE DRIVING, IT COULD HAVE CAUSED AN ACCIDENT AND ENDANGERED MY LIFE. THIS NEEDS TO BE CONSIDERED TO A RECALL DUE TO MULTIPLE ISSUES WITH OTHER TOUAREGS. PLEASE REVIEW THIS CLAIM AS ANY OTHER BUT NOTE THAT IT COULD BE A SERIOUS ISSUE WITH SAFETY. THANK YOU FOR YOUR TIME AND HARD WORK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510067April 30, 2013
POWER TRAIN:DRIVELINE:DRIVESHAFT
2008 VOLKSWAGEN TOUAREG. CONSUMER WRITES IN REGARDS TO DEFECTIVE DRIVE SHAFT. *SMD THE CONSUMER STATED THE DRIVE SHAFT BEARING, CAUSED THE DRIVE SHAFT NOT TO FUNCTION. THE DEALERSHIP INFORMED THE CONSUMER IT WOULD COST $2,000 TO REPLACE THE ENTIRE DRIVE SHAFT. THE CONSUMER STATED THE VEHICLE WAS EXHIBITING A VIBRATION UNDER THE GEAR SHIFT, WHILE DRIVING. UPDATED 05/23/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341548July 6, 2010
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
TL*THE CONTACT OWNS A 2008 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT UPON STARTING THE VEHICLE HE COULD SMELL A STRONG ODOR OF GASOLINE FUMES. WHEN HE OPENED THE HOOD OF THE VEHICLE THE SMELL WAS STRONGER. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 08V035000, FUEL SYSTEM, GASOLINE DELIVERY, HOSES, LINES/PIPING, AND FITTINGS. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED TO OCCUR. THE FAILURE AND CURRENT MILEAGES WERE 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339294June 21, 2010
WHEELS
TL* THE CONTACT OWNS A 2008 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT AT HIGHWAY SPEEDS, ALL FOUR WHEELS WOULD VIBRATE EXCESSIVELY, SWAYING BACK AND FORTH. AFTER NUMEROUS TRIPS TO THE DEALER TO NO AVAIL, THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY. THE MECHANIC ADVISED THAT THE TIRES WERE OFF ROAD TIRES THAT SHOULD NEVER HAVE BEEN INSTALLED ON THE VEHICLE. THE TIRES WERE SENT TO A TESTING CENTER AND WERE DEEMED SAFE WITH NO DEFECTS FOUND. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE CONTACT WAS DISPLEASED BECAUSE THE ORIGINAL EQUIPMENT TIRES INSTALLED WERE OFF ROAD TIRES AND HE BELIEVED THE MANUFACTURER WAS LIABLE FOR REPLACING THEM FOR NOT INITIALLY INSTALLING THE CORRECT TIRES. THE FAILURE MILEAGE WAS 16,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 17,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325123April 12, 2010
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL*THE CONTACT OWNS A 2008 VOLKSWAGEN TOUAREG. THE VEHICLE HAD PIRELLI SCORPION STRS TIRES, TIRE SIZE 265/45ZR20. THE CONTACT OBSERVED WHEN THE VEHICLE WAS PARKED THAT THE AIR PRESSURE IN THE TIRES NEEDED TO BE OVER INFLATED BY TWO POUNDS BEFORE THE VEHICLE COULD BE IN OPERATION. A FAILURE HAD NOT OCCURRED WHEN THE COMPLAINT WAS FILED. THE CONTACT DISAGREED WITH THE PRACTICE OF OVER INFLATING THE TIRES. THE FAILURE MILEAGE WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 5,280.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313602February 24, 2010
SERVICE BRAKES, HYDRAULIC
WHEN TAKING FOOT OFF OF BRAKE PEDAL, BRAKES HANG UP AND MAKE A SQUEALING SOUND, INDICATING THE BRAKES ARE NOT RELEASING AS THEY SHOULD. V.W. TOLD US TO REPLACE BRAKES TO SOLVE PROBLEM, DID SO AND DID NOT SOLVE PROBLEM, WROTE V.W. A LETTER AND ABSOLUTELY NO RESPONSE OR CONCERN FROM V.W. CONCERNED COULD HAVE BRAKE FAILURE IN EMERGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311479February 17, 2010
SERVICE BRAKES, HYDRAULIC
2008 VW TOUAREG LOUD SQUEALING NOISE EMITTED WHEN VEHICLE COMING FROM A COMPLETE STOP AND MOVING UNDER 10 MILES. MADE 2 ATTEMPTS TO DEALERSHIP BUT TO NO AVAIL. DEALER HEARD THE NOISE BUT UNABLE TO RESOLVED MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285865September 30, 2009
TIRES
I HAVE A 2008 VOLKSWAGEN TOUAREG 2 WHICH WAS PURCHASED NEW WITH PIRELLI TIRES. AT APPROXIMATELY 12,000 MILES, I NOTICED A VIBRATION IN THE STEERING AND TOOK MY CAR IN TO THE DEALER. THE DEALER FOUND NOTHING WRONG AT THAT TIME. THE CAR STARTED TO PULL TO THE RIGHT AT ABOUT 20,000 MILES AND AGAIN I TOOK THE CAR TO THE DEALER. THE DEALER WOULD NOT ALIGN THE TIRES BECAUSE THEY SAID THAT THERE WERE TOO MANY HIGHS AND LOWS IN THE TIRES ALTHOUGH I HAD DONE EVERYTHING REQUIRED BY THE DEALER. I CALLED PIRELLI WHO SAID THAT THE TIRES SHOULD BE ROTATED EVERY THREE TO FOUR THOUSAND MILES BUT VW SAYS THAT THEY ONLY ROTATE AT 10,000. AFTER FILING A COMPLAINT WITH VW THE DEALER OFFERED TWO NEW TIRES BUT I HAD TO PAY FOR THE OTHER TWO. NOT A SATISFACTORY SOLUTION AS THE DEALER WOULD NOT GIVE ME THE TWO TIRES WITHOUT MY PERSONAL PURCHASE OF TWO MORE. THE DEALER CLAIMED THEY DIDN'T KNOW THAT THE PIRELLI SUGGESTED ROTATING AT 3,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253660January 3, 2009
EXTERIOR LIGHTING
I PURCHASED AN '08 VW TOUAREG 2 V8 WITH THE MUCH LAUDED BI-XENON AFS II HEADLIGHTS. I FULLY UNDERSTAND BI-XENON BRAND HEADLIGHTS AND HIDS IN GENERAL ARE IN DESIGN TRANSITION AND ARE SUPPOSED TO OFFER MORE ILLUMINATION, AND THUS BETTER SAFETY, THAN PRIOR HALOGEN HEADLIGHT DESIGNS. HOWEVER, MY REAL LIFE EXPERIENCE WITH BI-XENON HEADLIGHTS STRONGLY SUGGESTS THAT NHTSA OVERLOOKED SOMETHING THAT HAS PLACED MANY MOTORISTS, MYSELF INCLUDED, AT RISK. BECAUSE OF THE "VERTICAL CUTOFF" PRESENT IN THE LIGHT PATTERN OF LOW BEAM BI-XENONS, THE UPHILL SIDE OF ROADWAY DIPS AND VALLEYS ARE NOT ILLUMINATED. THIS IS AN EVER-PRESENT DANGER FOR THOSE OF US WHO TRAVEL RURAL, COUNTRY ROADS, AT NIGHT, WITH ABUNDANT WILDLIFE PRESENT (OR PETS, CHILDREN OR JOGGERS). OF COURSE, UTILIZING THE HIGH BEAMS CAN COMPENSATE FOR THE BLIND SPOTS CREATED BY THE VERTICAL CUTOFF. HOWEVER, WHEN ON UNFAMILIAR COUNTRY ROADS, TRAVELING THE SPEED LIMIT, I FIND THAT I AM CAUGHT OVERDRIVING THE HEADLIGHT ILLUMINATION WHEN ENCOUNTERING DIPS AND VALLEYS, AND CANNOT REACT QUICKLY ENOUGH WITH HIGH BEAM RESPONSE TO MAKE ME FEEL SECURE. THERE IS ALSO THE ISSUE OF BLINDING ONCOMING MOTORISTS WITH MY HIGH BEAMS OR EVEN THOSE I'M APPROACHING FROM BEHIND. I BELIEVE THE NHTSA APPROVAL OF BI-XENONS HEADLIGHTS ON THE VW TOUAREG WAS A MISTAKE. THE VEHICLES NEED TO BE RECALLED. THE ALLEGED ADDED ADVANTAGE OF BI-XENONS ON LEVEL OR ASCENDING ROADWAYS IS NEGATED BY THE BLIND SPOTS CREATED IN DIPS AND VALLEYS WHEN THE VEHICLE IS DESCENDING. I WOULD GLADLY RETURN TO HALOGEN TYPE HEADLIGHTS FOR RURAL SETTINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226838May 6, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DIGITAL SPEEDOMETER IS READING IN KM, NOT MPH. OWNERS MANUAL INCORRECTLY EXPLAINS IT CAN BE SET IN MPH BUT THE MANUFACTURER HAS TOLD ME THAT IT IS NOT POSSIBLE ON MY MODEL. IT IS CONFUSING AND NOT SAFE TO HAVE TWO DIFFERENT SPEED READING IN THE DASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217577February 10, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
ON JANUARY 21, 2008 I PURCHASED A NEW 2008 VOLKSWAGEN TOUAREG. I AM THE ORIGINAL OWNER. THE TPMS CONTINUOUSLY WARNS OF A LOW TIRE (S). HOWEVER, NO SUCH LOW TIRE CONDITION EXISTS. AFTER COMPLAINING, I LEARNED THAT VOLKSWAGEN SETS THE 'LOW TIRE PRESSURE WARNING TELLTALE' WARNING TO ALERT AT A TIRE PRESSURE LOSS OF ABOUT 4 PSI, BASED ON A FACTORY FIXED INITIAL TIRE PRESSURE PRESET OF 46 PSI REAR, AND 39 PSI FRONT. THESE FIXED PRESET PRESSURES ARE BASED UPON A MAXIMUM VEHICLE LOAD. AT LESS THAN MAXIMUM VEHICLE LOAD, 46 PSI IN THE REAR TIRES IS EXCESSIVE, GREATLY REDUCING THE TIRE PATCH AREA THAT CONTACTS THE ROAD SURFACE. THIS CONDITION IS DANGEROUS, ESPECIALLY IN WET OR ICY CONDITIONS DUE TO DECREASED TRACTION. MOREOVER, TREAD LIFE WILL BE GREATLY REDUCED WITH THIS LIMITED TREAD CONTACT. TO REMEDY THIS CONDITION, THE VOLKSWAGEN OWNER'S MANUAL DESCRIBES A PROCEDURE TO CHANGE THE TIRE PRESSURE PRESET (S) BASED ON THE TYPE OF TIRE, AND/OR THE CONDITIONS EXPECTED. (3.1 CONTROLS AND EQUIPMENT) IN THIS SECTION, THERE IS ALSO A NOTATION; 'THE DRIVER IS RESPONSIBLE FOR THE CORRECT TIRE PRESSURES FOR ALL TIRES ON THE VEHICLE.' THIS FEATURE IS VISIBLE, BUT LOCKED BY THE MANUFACTURER SO THAT IT IS NOT ACCESSIBLE TO ANY OWNER, OR THE VOLKSWAGEN DEALER. MY EFFORTS TO HAVE ACCESS TO THE TPMS PRESET PRESSURES AS DESCRIBED IN THE OWNERS MANUAL (OR) TO AT LEAST HAVE THE TPMS MORE CLOSELY FOLLOW THE FEDERAL STANDARDS (49 CFR PARTS 571 AND 585) HAVE BEEN DENIED BY VOLKSWAGEN AND/OR ITS REPRESENTATIVES, WITH THE DECISION FINAL. WITH THE SYSTEM DESIGNED AS IT IS, THE TPMS TELLTALE LIGHT IS CONTINUOUSLY ILLUMINATED UNDER ALL DRIVING CONDITIONS, MAKING THIS MANDATED SAFETY DEVICE COMPLETELY INEFFECTIVE FOR ITS INTENDED PURPOSE. VOLKSWAGEN SAID THAT IF I DON'T LIKE THE SYSTEM, MY ONLY OPTION IS TO TURN IT OFF. THIS IS NOT A COMPLAINT ABOUT MY DEALER. THEY WOULD LIKE TO HELP ME AND OTHERS WITH THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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