Volkswagen Touareg Complaints (2013)

30 consumer complaints on file.

#10644612October 14, 2014
STEERING, SUSPENSION, WHEELS
WHEN THE VEHICLE IS DRIVEN AT SPEEDS BETWEEN 60 MPH - 75 MPH THE STEERING WHEEL SHAKES BACK AND FORTH. THE STEERING WHEEL SHAKE IS NOTICEABLE TO THE POINT THAT IF YOU TAKE YOUR HANDS OFF THE STEERING WHEEL YOU LITERALLY CAN SEE THE STEERING WHEEL VIBRATE BACK AND FORTH. THE AIR PRESSURE IN THE TIRES HAS BEEN CHECKED, THE TIRES HAVE BEEN ROTATED AND THE VOLKSWAGEN DEALER HAS ROAD FORCE BALANCED THE TIRES 2X IN AN ATTEMPT TO RESOLVE THE ISSUE OVER THE DURATION OF A YEAR. THE ATTEMPTS BY VOLKSWAGEN HAS NOT RESOLVED THE ISSUE AND THEY HAVE NO ANSWER TO WHY THE VEHICLE IS NOT PERFORMING CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605258June 25, 2014
TRAILER HITCHES
2013 VOLKSWAGEN TOUAREG. CONSUMER WRITES IN REGARDS TO VEHICLE FACTORY TRAILER HITCH ISSUES. *SMD THE CONSUMER STATED THE ADVERTISING OF THE VEHICLE ABLE TO TOW 7,600 WAS MISLEADING, WHEN IN FACT THE OWNER'S MANUAL READ USE ONLY A WEIGHT-CARRYING TRAILER HITCH. NEVER INSTALL A WEIGHT DISTRIBUTING OR LOAD EQUALIZING TRAILER HITCH ON THE VEHICLE. THE VEHICLE IS NOT DESIGNED FOR THIS PARTICULAR KIND OF HITCH. THE CONSUMER STATED HE WAS NOT AWARE OF ANY ITEM, SUCH AS A BOAT, CAMPER, ETC, OF OVER 4,000 POUNDS THAT WOULD NOT REQUIRE THE USE OF A WEIGHT-DISTRIBUTING HITCH. THE CONSUMER DECIDED NOT TO PURCHASE THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598064June 13, 2014
FUEL/PROPULSION SYSTEM
MY DAUGHTER WAS DRIVING AND I WAS WITH HER. SHE HAS HER PERMIT. MY TOUREG STALLED THREE TIMES. ONCE AT A STOP LIGHT AND SHORT AFTER WITH HER DRIVING. IT WAS VERY SCARY AND DANGEROUS. IN ADDITION, ON WEDNESDAY, JUNE 11TH. I EXPERIENCED THE SAME PROBLEM. MY CAR IS AT THE DEALERSHIP CLOSE TO ME. THEY SAID THEY ADJUSTED SOMETHING WITH THE THROTTLE. I ALSO HAVE HAD PROBLEMS WITH THE SHAKING IN THE STEERING WHEEL AT SPEEDS OF 65-70 MPH. THEY ARE ALIGNING IT TO SEE IF THAT WILL SOLVE THE PROBLEM. I AM KIND OF SCARED TO DRIVE WITH THE STALLING PROBLEM. I HOPE THIS RESOLVES IT, OTHERWISE IT WILL BE BACK IN THE SHOP! THIS IS SOMETHING THAT VW NEEDS TO TAKE SERIOUSLY. I LOVE MY CAR BUT WANT IT TO BE SAFE! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578592April 9, 2014
FUEL SYSTEM, DIESEL
I WAS TURNING ACROSS TRAFFIC (LEFT). I STARTED TO CROSS TRAFFIC AND THE VEHICLE STALLED, ALMOST SEEM TO DIE, THEN RECOUPED AND WENT ACROSS. THIS HAS HAPPENED 2 TIMES IN 1000 MILES. I ALMOST GOT HIT BY ON-COMING TRAFFIC THE FIRST TIME. IT IS A VERY SERIOUS SITUATION AND ONE THAT COULD CAUSE INJURY, OR WORSE, DEATH. I WAS TOLD BY A VW SERVICE MANAGER, AT A DEALERSHIP, THAT IT WAS A TRANSMISSION HESITATION AND THAT IT WAS NORMAL FOR A DIESEL. I HAVE DRIVEN DIESELS ALL MY LIFE AND THIS IS NOT NORMAL FOR A DIESEL, OR ANY OTHER VEHICLE FOR THAT MATTER. I HAVE ASKED TO HAVE A VW REPRESENTATIVE CONTACT ME BUT HAVE HEARD NOTHING SO FAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559317January 10, 2014
SUSPENSION
THE CAR KEEPS HAVING A CLICKING NOISE ON THE BACK, SUSPENSION PARTS WERE REPLACED BUT IT DOES KEEP HAVING THE SAME NOISE, BACK TO THE DEALERSHIP IT IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557216December 25, 2013
FUEL SYSTEM, DIESEL
2013 TOUAREG TDI GLOW PLUG WARNING LIGHT CAME ON THEN THE ENGINE WARNING LIGHT. THE VEHICLE LOST THROTTLE RESPONSE -- DID NOT STOP RUNNING BUT ALSO FELT LIKE RUNNING ON ONLY A FEW CYLINDERS -- COULD NOT DRIVE OVER 40 MPH ON FREEWAY. ALSO LOST ABILITY TO DOWNSHIFT AUTO TRANSMISSION. DROVE THE VEHICLE TO MY REGULAR VW DEALER, WHO SAYS THAT THE ENTIRE FUEL SYSTEM MUST BE REPLACED -- AS DIRECTED BY VW USA -- FROM BACK TO FRONT. THE DEALER CLAIMS THERE WERE "PIECES OF RUST IN THE FUEL SYSTEM?" DEALER ACKNOWLEDGES THAT SHOULD NOT HAPPEN. THE VEHICLE IS LESS THAN SEVEN MONTHS OLD. NOW INTO SECOND WEEK WAITING FOR REPAIR. READING ONLINE, THERE IS EVIDENTLY A FUEL SYSTEM ISSUE FOR THE 2011-13 TDI TOUAREG RELATING TO THE INJECTORS (CERAMIC PARTICLES) AND FUEL PUMPS ABILITY TO HANDLE USA DIESEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547709October 12, 2013
STEERING
CONTINUOUS (ORIG. REPORT DATE 10/3/13) WITH TWO UNSUCCESSFUL SERVICE ATTEMPTS TO DATE (10/12/13) OF A REPORTED STEERING WHEEL SHIMMY/SHAKE [AT HIGHWAY SPEED BETWEEN 60-65 MPH]. THIS ISSUE REMAINS UNCHANGED FROM THE ORIGINAL REPORT; AS ISSUE CONTINUES UNAFFECTED BY ROAD SURFACES TO INCL. OTHER VARIABLES SUCH AS: PRE-DAWN, DAYTIME AND EVENING ROAD CONDITIONS; WEATHER AND TEMPERATURES. VEHICLE STILL DEMONSTRATES A DIFFICULTY IN TRACKING STRAIGHT ACROSS MULTIPLE LANES (REMOVING ANY OF ROAD 'CROWN' INFLUENCE). HAD BEEN ABLE TO DUPLICATE AFTER THE FIRST ROUND OF ROAD FORCE BALANCE OF ALL 4 TIRES (GOODYEAR EAGLE L2 TIRES) AND A 4 WHEEL ALIGNMENT; AGAIN AT SPEED BETWEEN 60-65 MPH. ISSUE HAS BEEN RECORDED ON VIDEO POST THIS FIRST ATTEMPTED AND FAILED REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542458September 7, 2013
STEERING
UPON REACHING SPEEDS BETWEEN 65 AND APPROXIMATELY 75 MILES PER HOUR THE STEERING WHEEL WOULD NOTICEABLY SHAKE BACK AND FORTH VERY OBVIOUSLY, SO MUCH SO THAT IT WORRIED ME THERE WAS A MAJOR ISSUE WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536956August 23, 2013
STEERING, SUSPENSION, WHEELS
VEHICLE EXHIBITS A STEERING WHEEL SHAKE THAT CONSISTENTLY OCCURS ABOVE 60MPH ON ALL ROAD SURFACES. AT ONSET, CAN FEEL OSCILLATION IN HANDS AND ARMS. WITH HANDS LIGHTLY ON WHEEL OR REMOVED, CAN VISUALLY CONFIRM STEERING WHEEL OSCILLATION (CYCLICAL ROTATION FROM L TO R AND BACK) WITH ABOUT 3/8" TOTAL TRAVEL AT STEERING WHEEL PERIMETER. CABIN ALSO EXHIBITS SLIGHT VIBRATION WHICH CAN BE FELT IN SEAT. CAR DOES NOT TRACK WELL IN LANE AND CONSISTENTLY PULLS TO THE RIGHT. VW IS AWARE OF PROBLEM AND ADDRESSES IT IN TSB 44-13-01 FROM JUNE 2013. REPEATED APPLICATION OF THE REMEDIES IN THE TSB HAVE FAILED TO REMEDY THE PROBLEM. SUBSTITUTION OF ALL FOUR WHEELS AND TIRES FROM ANOTHER TOUAREG THAT DOES NOT EXHIBIT THIS PROBLEM FAILS TO REMEDY THE PROBLEM, SUGGESTING THAT THE PROBLEM IS NOT THE WHEELS/TIRES. ISSUE PERSISTS WITH NO REMEDY TO DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459878May 29, 2012
STEERING
WE TOOK POSSESSION OF THE VEH. ON 3/14/12 WITH 495 MILES ON IT. IN THE FOLLOWING WEEK WE NOTICED THAT THE STEERING WHEEL AND COLUMN WAS INTERMITTENTLY SHUDDERING/ VIBRATING AND MAKING A NOISE. VEH. WAS INITIALLY TAKEN IN @ DEALERSHIP ON 3/27/12. ALSO HAD ISSUE WITH AD BLUE INDICATOR COMING ON. VEH WAS TAKEN BACK AGAIN ON 4/6/12 FOR THE SAME ISSUES AND ALSO NOW PULLING TO THE RIGHT AND STEERING LOCKING UP AND BINDING WHILE TURNING. STEERING RACK WAS REPLACED ON SECOND ATTEMPT TO FIX. VEH. BROUGHT BACK ON 4/17/12 FOR SAME ISSUES EXCEPT AD BLUE APPEARS TO BE FIXED. TO DATE VEH. STILL HAS RECURRENT/ INTERMITTENT ISSUES: SHUDDERING STEERING WHEEL AT BOTH HIGH AND LOW SPEEDS, VIBRATION/ SHAKING IN STEERING COLUMN, WHINING NOISE WHILE TURNING, TIGHTENING OF STEERING WHEEL WHILE TURNING SOMETIMES REQUIRING TWO HANDS TO TURN THE WHEEL, VEH PULLS TO THE RIGHT AND VEH WANDERS IN LANE REQUIRING CONSTANT CORRECTION. THE STEERING OVERALL IS VERY INCONSISTENT. SOMETIMES THERE FEELS LIKE TOO MUCH LAG IN THE STEERING AND OTHER TIMES IF FEELS LIKE IT IS FIGHTING ITSELF. THERE IS ALSO A NEW PROBLEM NOW WITH THE AC MAKING A HORRIBLE NOISE WHEN IT KICKS ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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