Volkswagen Tiguan Complaints (2018)

288 consumer complaints on file.

#11233706July 21, 2019
SERVICE BRAKES
MY WIFE AND I WERE DRIVING IN OUR TIGUAN WITH OUR 7 MONTH OLD AND 3 YEAR OLD IN THE BACK. WE WERE DRIVING APPROXIMATELY 35-40MPH ON A RESIDENTIAL STREET DURING THE DAY WITH GOOD VISIBILITY. AS WE APPROACHED A METAL PLATE OVER THE ROAD (FOR A ROAD CONSTRUCTION PROJECT) THE TIGUAN'S "FRONT ASSIST" SYSTEM CAUSED THE CAR TO NEARLY SKID TO A STOP. THE CAR BEHIND US LUCKILY DID NOT REAR END US BUT HAD WE BEEN GOING FASTER AND THE CAR BEHIND US HAD BEEN FOLLOWING CLOSER, THE OUTCOME WOULD HAVE BEEN MUCH WORSE. THIS IS A WORRYING PROBLEM BECAUSE THE METAL PLATE WAS NO MORE THAN AN INCH HIGHER THAN THE PAVEMENT AND IS A VERY STANDARD THING TO SEE IN CONSTRUCTION SITES. IT SHOULD NOT HAVE CAUSED THE FRONT ASSIST TO ACTIVATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231519July 13, 2019
POWER TRAIN
9,000 MILES AND 16 MONTHS LATER OF GETTING IT, THE CAR IS FAILING TO GET ENOUGH POWER AFTER FULL STOPS IN RED LIGHTS AND MANDATORY STOPS. SEEMS LIKE THE GEARBOX IS NOT MAKING ON TIME THE DOWNSHIFTING, SOMETIMES TAKING 3 SECONDS TO REACT, IMAGINE THIS IN AN INTERSECTION! THIS HAS PUT MY FAMILY AND AS I HAVE READ MANY OTHERS TOO. NOW TRYING TO GET VOLKSWAGEN'S SAY ON THIS BUT AFTER READING MANY OPINIONS THIS WILL BE A LONG BATTLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222220June 24, 2019
POWER TRAIN
TRANSMISSION HAS LOUD KNOCKING AND WHINING SOUNDS WHEN ACCELERATING. SLOW TO RESPOND TO POWER DURING PASSING, CHANGING LANES OR ENTERING HIGHWAYS. DANGEROUS WHILE CROSSING A HIGHWAY FROM A STOP SIGN. TOLD BY SEVERAL VW TECHNICIANS THAT THIS IS "NORMAL". HAVE DISCOVERED THAT VW HAD ISSUED A TECHNICAL SERVICE BULLETIN TO ALL ITS DEALERS TO TELL CUSTOMERS WHO COMPLAIN ABOUT THE TRANSMISSION THAT "THIS IS A NORMAL CONDITION". HAVE HEARD THE SAME RESPONSE FROM 3 DEALERS. THIS IS A COVER UP TO AVOID A RECALL OF THIS UNPREDICTABLE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221425June 20, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND WHEN ATTEMPTING TO ACCELERATE. THE CONTACT STATED THAT THE FAILURE OCCURRED EVERY DAY WHILE DRIVING IN TRAFFIC OR MERGING ONTO THE HIGHWAY EVER SINCE THE VEHICLE WAS PURCHASED ON OCTOBER 18, 2018. THE VEHICLE WAS TAKEN TO GUNTHER VOLKSWAGEN (4300 FL-7, COCONUT CREEK, FL 33073) WHERE IT WAS DIAGNOSED THAT THE VEHICLE PERFORMED AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. *AS CONSUMER STATED THE VEHICLE WAS BROUGHT BACK TO THE DEALERSHIP AGAIN A WEEK AGO TODAY. TWO TRANSMISSIONS AND STILL HAVING SERIOUS PROBLEMS. THEY STILL HAVE THE VEHICLE. I DON'T CONSIDER THAT AS DESIGNED TO DRIVE THAT WAY. IT JUST INCREASES WITH PROBLEMS. I WON'T DRIVE IT FOR MY SAFETY AS WELL AS THE DRIVERS OUT THERE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221575June 20, 2019
POWER TRAIN
WHEN ACCELERATING FROM A STOP IN THE 2018 VW TIGUAN IT HESITATES FOR APPROXIMATELY A FEW SECONDS BEFORE MOVING FORWARD. THIS OCCURS AT ALL TIMES WHEN ACCELERATING INTO THE LOWER GEARS 1-3. ONCE PAST GEARS 1-3 THE VEHICLE OPERATES NORMALLY. THIS IS EXTREMELY DANGEROUS WHEN TRYING TO MERGE WITH TRAFFIC OR PULLING OUT ON THE OPEN ROAD. DURING RESEARCH I HAVE FOUND THIS IS A COMMON PROBLEM WITH VARIOUS YEARS OF THE CAR MODEL AND HAS YET TO BE ADDRESSED BY VW. PLEASE HELP, I FEAR FOR MY FAMILY TO BE IN THIS VEHICLE WHEN THIS OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220504June 16, 2019
UNKNOWN OR OTHER
EXPLODING SUNROOF. TRAVELING DOWN THE FREEWAY AT 50-60 MPH, HEARD A LOUD EXPLOSION AND THE PANORAMIC SUNROOF EXPLODED, SHOWERING GLASS DOWN WITHIN INTERIOR OF CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217259June 1, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
VEHICLE ENGAGES AUTOMATIC BRAKING SYSTEM WITHOUT ANY PROMPTING...NO OTHER VEHICLE ANYWHERE IN SIGHT. IT HAS HAPPENED ON A RURAL TWO LANE ROAD, WITH A FARM ON ONE SIDE AND WOODS ON THE OTHER AND HAS ALSO HAPPENED ON A 4 LANE ROAD WITHIN CITY LIMITS, BUT NO VEHICLE IN FRONT OF ME, BUT ONE TO THE REAR PASSENGER SIDE IN THE LANE HEADING IN THE SAME DIRECTION. EVERY TIME THIS HAPPENS IT BRINGS THE VEHICLE TO A COMPLETE STOP, REGARDLESS OF SPEED. I HAVE EXPERIENCED WHIPLASH ON SEVERAL OCCASIONS, AS WELL AS MY HUSBAND AND MY 7 YEAR OLD DAUGHTER. THE AMOUNT OF FORCE IS SO VIOLENT THAT I WOULD IMAGINE IT IS EQUIVALENT TO BEING HIT BY ANOTHER VEHICLE. I HAD JUST PICKED UP TAKE-OUT ONCE WHEN THIS HAD HAPPENED, AND THE SALSA IN THE TAKEOUT BAG FLEW OFF OF THE BACK SEAT AND THE FORCE CAUSED THE LID TO COME OFF AND SALSA WAS ALL OVER THE 2ND ROW, FRONT ROW, AS WELL AS MYSELF AND WINDSHIELD TO PUT INTO PERSPECTIVE HOW FORCEFUL THIS IS. I FEAR THE DAY THAT IT ENGAGES AND A CAR IS BEHIND ME, BECAUSE IT WILL KILL SOMEONE. WE ONLY DRIVE THIS CAR NOW ONLY IF IT IS ABSOLUTELY NECESSARY AND WE CAN'T MAKE OTHER ARRANGEMENTS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11210108May 27, 2019
SERVICE BRAKES
DRIVING ON A SATURDAY MORNING TO MY HOME. NO CARS IN FRONT OF ME, BEHIND ME OR IN THE OPPOSITE LANE (2 LANE ROAD). WITHIN 1/4 MILE FROM HOME, THE AUTOMATIC FRONT BRAKE ASSIST WAS ENGAGED. THE VEHICLE HAS BEEN ON THIS EXACT ROAD 100'S OF TIMES AND THIS HAS NEVER HAPPENED. THE GROCERIES IN THE BACK SEAT FLEW TO THE FRONT SEAT AND I EXPERIENCED WHIPLASH. I AM JUST SO GRATEFUL THAT MY CHILDREN WERE NOT IN THE CAR! IT WAS SCARY AND COMPLETELY UNPROMPTED. I CHECKED THE OWNERS MANUAL AND DISENGAGED THE FRONT ASSIST. I HAVE BEEN A LOYAL VW OWNER FOR 25 YEARS BUT THIS IS SO UNSETTLING! THE CAR JUST HAD ITS FIRST SERVICE (10,000 MILES) 4 DAYS PRIOR AT A VW DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11208665May 20, 2019
ENGINE
AT 2982 MILES ENGINE LIGHT CAME ON START/STOP ERROR WHEN CAR WAS MOVING THERE WAS RPM DROP AND ROUGH ENGINE.. DEALER DIAGNOSED MISFIRE CYLINDER #2 , POURED ADDITIVE IN FUEL, TOLD ME CAR WAS ROAD TESTED INVOICE SHOWS SAME MILEAGE IN AND OUT. AT APPROX. 7400 MILES THE SAME IDENTICAL THING HAPPENED WHEN I WAS DRIVING. THE CAR WAS TOWED TO DEALER MAY 13, 2019. DEALER INFORMED ME MAY 15, 2019 THERE WAS MISFIRE CYLINDER # 2 AND CYLINDER #4. CAR IS STILL AT DEALER AS OF TODAY MAY 2019. THESE MISS FIRES ARE A DRIVING HAZARD, THEY CAUSE RPM TO DROP, CAN CAUSE ENGINE SHUT DOWN LOOSING POWER STEERING AND POWER BRAKES. MISFIRES VERY COMMON ON VW / AUDI 2.0 TSI ENGINES. VW / AUDI STALLING CUSTOMER WITH FIXES THAT DON'T WORK. PLEASE INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208844May 20, 2019
ELECTRICAL SYSTEM, ENGINE
STOP/START FUNCTION ON NEW TIGUAN IS BEHAVING ERRATICALLY. ON A COUPLE OF OCCASIONS, WHEN THE FOOT BRAKE IS APPLIED THE CAR STOPS, BUT WILL NOT START AGAIN WHEN FOOT IS LIFTED OFF THE BRAKE. BRAKE GOES HARD AND WILL NOT DEPRESS. ENGINE HAS TO BE SWITCHED OFF AND ON AGAIN FOR CAR TO MOVE. MOST RECENT OCCASION HAPPENED WHILE TURNING INTO TRAFFIC, NEEDED TO BACK UP AND COULD NOT. THANKFULLY ONCOMING TRAFFIC WAS JUST BARELY ABLE TO SWERVE AROUND ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208486May 19, 2019
VISIBILITY/WIPER
VOLKSWAGEN TIGUAN SUNSHADE SNAPPED BACK MAKING LOUD POPPING NOISE RESULTING IN BROKEN SUNSHADE WHILE CAR WAS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208512May 19, 2019
ELECTRICAL SYSTEM
IGNITION WAS ON, DOORS LOCKED WITH KEY INSIDE BUT NO ONE WAS IN THE CAR OR LOCKED THE DOORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207449May 14, 2019
ENGINE
CAR ENGINE CUTS OUT FOR A FEW SECONDS THEN ACCELERATES AFTER COMING TO A COMPLETE STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206099May 7, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN TIGUAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V467000 (VISIBILITY). THE CONTACT STATED THAT SHE WAS UNABLE TO OPEN THE FRONT DRIVER'S DOOR AND SMELLED A BURNING ODOR. THE CONTACT NOTICED A BLACK SPOT ON THE SUN ROOF AND SMOKE. THE FIRE DEPARTMENT ARRIVED AND BROKE THE DRIVER'S SIDE WINDOW AS FLAMES APPEARED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE FAILURE MILEAGE WAS 17,000. *TR THE MANUFACTURER WAS NOTIFIED AND THE VEHICLE WAS DIAGNOSED AND RELEASED TO MANUFACTURER.*JB*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11205427May 3, 2019
STRUCTURE:BODY
BOUGHT THE VEHICLE NEW IN EARLY APRIL 2019, AFTER A COUPLE HUNDRED MILES I NOTICED A SCREECHING/RATTLING NOISE COMING FROM BOTH THE DRIVER'S AND PASSENGER'S SIDE B PILLARS. I TOOK IT BACK THE DEALER FOR A RESOLUTION TO THE ISSUE. THEY HEARD THE NOISE AND SAID THERE IS FIX FOR THE PROBLEM THAT INVOLVES GUTTING THE ENTIRE INTERIOR AND WELDING BAD OR MISSING WELDS ON THE STRUCTURE UP NEAR THE ROOF. I HAVE TWO PROBLEMS WITH THEIR SOLUTION. FIRST, THIS IS A SAFETY ISSUE. WHO KNOWS IF THE ROOF WOULD HOLD UP DURING A ROLLOVER ACCIDENT CONSIDERING THE DEALERSHIP MECHANICS ARE NOT QUALIFIED WELDERS FOR SUCH A CRITICAL APPLICATION. SECOND, THE NOISE IS VERY DISTRACTING WHILE DRIVING. SO I HAVE DECIDE WHETHER OR NOT TO LET THEM TEAR THE ENTIRE INTERIOR OUT OF MY VEHICLE AND LET THEM MAKE SHODDY REPAIR ON MY BRAND NEW VEHICLE OR TAKE A CHANCE ON MY AND MY PASSENGER'S SAFETY. SHAME ON VOLKSWAGEN. THESE VEHICLES SHOULD BE BOUGHT OR REPLACED WITH A 2019 WHICH DOESN'T SEEM TO HAVE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205195May 2, 2019
INTERIOR LIGHTING, ELECTRICAL SYSTEM, SEAT BELTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE SEAT BELT INDICATOR FLASHED AND A CHIME WAS HEARD EVEN WHEN THE DRIVER'S SEAT BELT WAS SECURED. FLOW VOLKSWAGEN OF CHARLOTTESVILLE (1313 RICHMOND RD, CHARLOTTESVILLE, VA 22911, (434) 296-4147) WAS NOTIFIED SEVERAL TIMES, BUT WAS UNABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS CURRENTLY AT THE DEALER BEING DIAGNOSED. IN ADDITION, THERE WAS A DELAY IN PROVIDING THE PART CONCERNING AN UNKNOWN RECALL FOR THE AMBIENT LIGHTING. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBERS: EA18005 (SEAT BELTS) AND PE18001 (SEAT BELTS); HOWEVER, THE FAILURE WAS RELATED. THE MANUFACTURER WAS NOTIFIED OF THE SEAT BELT FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60. ..*BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197363April 19, 2019
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN TIGUAN. WHILE FILLING THE TIRES WITH AIR, THE CONTACT NOTICED THAT THE BRAKE ROTORS WERE WORN OUT. THE VEHICLE WAS TAKEN TO RICK CASE VOLKSWAGEN (3520 WESTON RD, WESTON, FL 33331) WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS WERE EATING UP THE BRAKE ROTORS AND THE ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196445April 15, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
MY WIFE CALLED ME PANICKED BECAUSE HER 2018 VW TIGUAN SEL, WITH 8000 MILES, CUT OUT ON HER WHILE SLOWLY PULLING INTO A BUSY INTERSECTION. SHE DESCRIBED THE PROBLEM AS IF THE CAR LOST COMPLETE POWER FOR A FEW SECONDS, EVEN THOUGH SHE DID NOT HAVE HER FOOT ON THE BREAK AT THE TIME, AND THE CAR WAS NOT ABLE TO ACCELERATE. MY WIFE QUICKLY PUT THE CAR INTO REVERSE, WHERE IT RESPONDED WELL MOVING BACKWARDS, AND THREW ON HER HAZARDS. THE VEHICLE IS LESS THAN 1 YEAR OLD AND SHE IS DEATHLY SCARED OF DRIVING IT NOW. THE VEHICLE IS A HAZARD! WHEN LOOKING ONLINE FOR SIMILAR POWER TRAIN ISSUES, MANY OTHER CUSTOMERS ARE REPORTING A SIMILAR EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195980April 13, 2019
EXTERIOR LIGHTING
TAKATA RECALL. I GOT A RECALL ON SEPTEMBER OF THE AMBIENT LIGHT BAR AND I HAVE BEEN WAITING TO PUT IT BACK ON OVER A HALF YEAR. WHEN CAN I FINISH THIS？
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194803April 8, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
ON 2/17/2019, MY SISTER & I WERE DRIVING WEST ON SANTA MONICA BLVD. I WAS DRIVING APPROXIMATELY 40-45MPH. IT WAS SLIGHTLY OVERCAST. THERE WERE NO CARS IN FRONT OF US FOR BLOCKS &, LUCKILY, NO CARS BEHIND US. THERE WERE NO BICYCLES OR MOTORCYCLES OR PEDESTRIANS OR ANY OTHER APPARENT 'HAZARD' IN FRONT OR ON EITHER SIDE OF THE CAR. OUT OF NOWHERE, THE CAR'S BRAKES SLAMMED ON, LEAVING US STOPPED IN THE MIDDLE OF SANTA MONICA BLVD. THE DIGITAL COCKPIT WENT BLACK & A RED WARNING LIGHT STARTED FLASHING ACROSS IT. I ASKED MY SISTER TO GRAB THE OWNERS MANUAL TO TRY TO FIGURE OUT WHAT WAS GOING ON. AFTER SHE GRABBED IT, THE VEHICLE STARTED DRIVING AGAIN & SHORTLY AFTER THAT THE DIGITAL COCKPIT WENT BACK TO NORMAL. IT TURNED OUT THE WARNING LIGHT WAS ASSOCIATED WITH THE FRONT ASSIST SYSTEM. I TOOK MY VEHICLE BACK TO THE DEALERSHIP ON 2/21/2019. ON 4/6/2019, HAVING FIXED NOTHING, THEY FORCED ME TO TAKE MY CAR BACK. THEY PERFORMED A DIAGNOSTIC TEST ON 2/25/2019 THAT MY SISTER & I SAW, BUT THEY ARE REFUSING TO PROVIDE ME A COPY OF. IN THAT DIAGNOSTIC IT DID SHOW THAT THE DISTANCE MONITORING SYSTEM FAILED IN 11/2018. THE FRONT ASSIST DOES NOT SHOW A FAIL OR THAT IT HAS EVER BEEN ACTIVATED. BECAUSE MY DEALERSHIP HAS NOT BEEN ABLE TO 'DUPLICATE' THE MALFUNCTION, I AM BEING TOLD THAT THIS A NORMAL FUNCTION OF THE CAR. VW ALSO WANTED ME TO KEEP A JOURNAL FOR WHEN THIS MALFUNCTION HAPPENS AGAIN - AS I'VE EXPLAINED TO VW & MY DEALERSHIP, THE NEXT TIME THIS HAPPENS THERE COULD BE AN ACCIDENT THAT RESULTS IN INJURY OR DEATH. I WAS STILL FORCED TO TAKE THE CAR BACK. I AM TOO SCARED TO DRIVE THIS CAR KNOWING THAT THERE IS SOMETHING MALFUNCTIONING WITH THE SENSORS, AUTONOMOUS BRAKING SYSTEM, FRONT ASSIST SYSTEM. I AM EXTREMELY WORRIED ABOUT THE MALFUNCTION CAUSING AN ACCIDENT THAT COULD INJURE MYSELF, MY PASSENGERS, & OTHER PEOPLE ON THE ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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