Volkswagen Tiguan Complaints (2011)

162 consumer complaints on file.

• #10447167February 8, 2012
  VEHICLE SPEED CONTROL

  THE CRUISE CONTROL SPEED SETTING, UNDER CERTAIN CONDITIONS, WILL INCREASE WHEN THE DECREASE SPEED BUTTON IS PRESSED. MORE SPECIFICALLY, WHEN REDUCING THE CRUISE CONTROL SPEED USING THE TOGGLE SWITCH AT THE END OF TURN SIGNAL STEM ON THE LEFT OF THE STEERING COLUMN, THE CRUISE SPEED WILL INCREASE BACK TO THE ORIGINAL SPEED IF THERE IS ANY HESITATION IN RESETTING THE SPEED. FOR EXAMPLE, IF THE SPEED IS SET AT 55 AND THE TOGGLE SWITCH IS PRESSED 5 TIMES TO SLOW THE CAR AND RESET THE SPEED TO 50, IF THERE IS A HESITATION OF A SECOND OR TWO AND THEN TOGGLE AGAIN TO SET THE SPEED AT 49, THE CRUISE WILL RESET TO 55 AND THE CAR WILL BEGIN ACCELERATING BACK TO THE ORIGINAL SPEED. THIS OCCURS EVEN THOUGH THE ONLY BUTTON PRESSED IS THE REDUCE SPEED BUTTON. THIS OCCURS AT ANY SPEED SETTING (THIS CONDITION OCCURRED 100% OF THE TIMES TESTED AT SPEEDS RANGING FROM 40 TO 70 MPH) AND UNDER ANY CONDITIONS (UPHILL, DOWN HILL, AND FLAT DRIVING) - SET THE SPEED LOWER, HESITATE, AND THEN REDUCE THE SPEED FURTHER - CAUSES THE CRUISE TO RESET BACK TO THE ORIGINAL SPEED AND THE CAR TO ACCELERATE UNEXPECTEDLY. HOPE THIS IS CLEAR - EMAIL OR CALL IF THIS REQUIRES FURTHER EXPLANATION. *TR

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10424855September 12, 2011
  PARKING BRAKE

  2011 VOLKSWAGEN TIGUAN. CONSUMER STATES MALFUNCTION OF ELECTRONIC PARKING BRAKE *TGW THE CONSUMER WAS DRIVING DOWN THE HIGHWAY AT 50 MPH. MOMENTS BEFORE, COFFEE FROM AN OVER-FILLED CUP HAD SPILLED INTO THE RECESSED AREA WHERE THE ELECTRONIC PARKING BRAKE SWITCH WAS LOCATED. WHEN THE CONSUMER REACHED FOR SOME NAPKINS, THE VEHICLE SUDDENLY CAME TO A SCREAMING HALT IN THE MIDDLE OF THE LANE. THE ENGINE WAS STILL RUNNING, BUT THE BRAKES WOULD NOT RELEASE. THE CONSUMER THEN PULLED THE PARKING BRAKE SWITCH; AFTER A NUMBER OF PULLS, IT FINALLY RELEASED THE BRAKES AND THE CONSUMER WAS ABLE TO DRIVE TO THE SHOULDER. THE CONSUMER STATED THE OWNERS MANUAL CLEARLY STATED THAT WHEN THE ELECTRONIC PARKING SWITCH LEVER IS ENGAGED WHILE THE VEHICLE IS IN MOTION, EMERGENCY BRAKING WILL OCCUR. BUT, ONLY AS LONG AS THE SWITCH IS BEING PULLED, OR UNTIL THE ACCELERATOR IS PRESSED. IF THE SWITCH IS RELEASED OR THE ACCELERATOR IS PRESSED, EMERGENCY BRAKING SHOULD IMMEDIATELY CEASE. THE CONSUMER STATED THAT DID NOT HAPPEN IN THIS INCIDENT. HE HAD BOTH HANDS ON THE WHEEL AND THE SWITCH WAS NOT PUSHED AND WAS ATTEMPTING TO GET OUT OF THE LANE. THE CONSUMER WAS PUSHING THE ACCELERATOR, THUS SATISFYING BOTH REQUIREMENTS FOR CEASING EMERGENCY BRAKING. THE VEHICLE WAS BUCKING BACK AND FORTH; THE VEHICLE WAS CLEARLY IN FIRST GEAR, UT THE CAR WAS NOT RELEASING THE BRAKES. THE CONSUMER BELIEVED THE SYSTEM MALFUNCTIONED, PERHAPS AS A RESULT OF THE SPILLED COFFEE. A FEW DAYS LATER, THE YELLOW PARKING BRAKE WARNING LIGHT ILLUMINATED ON THE DASH, BUT DID NOT APPEAR AGAIN THE NEXT TIME THE VEHICLE WAS STARTED. *JB

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0