Volkswagen Tiguan Complaints (2019)

196 consumer complaints on file.

#11559856December 13, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS
Take blind spot indicator is not working.Not warning of another car in our blind spot posses a safety risk to us and other drivers on the road with us.The dealer, Garvey Volkswagon Queensbury NY 12804, confirmed our complaint. Our car has not been inspected by anyone other than the dealer. The problem first appeared in April 2023 without any warning. I contacted Volkswagon of America and they said they would not pay for the repair. I have a statement from the dealer and Volkswagen of America.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558472December 5, 2023
ENGINE
Road trip from VA to NJ approx 700 mi. Mid-trip, stopped for fuel and oil check. Thereafter, engine started to run rough. Check engine MIL on. Could not find any problem. Back on road. Received a low engine oil warning. Checked engine, oil all over back of engine compartment. Shut down engine and towed to nearest VW dealer. Found engine dipstick not completely seated. I checked and measured force needed to completely seat dipstick, at 30 lbs. Dipstick insert sleeve is plastic. Dipstick can be inserted to bottom w/o seating. Any leakage of vacuum from this engine causes extreme performance problems. Oil spewing in engine compartment is a significant fire hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552773October 31, 2023
ELECTRICAL SYSTEM
The read window defroster was not working well. A few days ago, when I turned on the defroster and drove for about 10 minutes, all of a sudden, the rear window made an explosion sound, and windows cracked like a spiderweb. I stopped the car and got out the car and shut the door, the cracked window shattered in pieces. It seems like the heating element overheated as the crack propagated from where the electicla wired were attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552183October 27, 2023
STEERING
In September 2022, we began to hear clunking sounds from the front left, especially when turning. We took the vehicle to the VW dealer and were told that there is a known issue with the steering and they will order the part. At this point, the vehicle was still under warranty. For several months, we continued to ask the dealer for an update on the part and were told that it was back-ordered but to continue driving the vehicle, as it was safe to do so. We continued to drive the vehicle as our daily driver. We also informed the VW dealer that the clunking was becoming louder and more prevalent. They continued to tell us the vehicle was safe and the part was back-ordered, with no estimate of when it would be back in stock. We asked about the part every time the vehicle was at the dealer, and called periodically to check in, almost every month until August 2023. At no point did VW reach out to us. Fast forward to September 2023. We took the vehicle to a local mechanic for a routine oil change, and asked that they evaluate the steering. This mechanic told us to stop driving the vehicle immediately as the vehicle could lose steering at any time. I immediately called the dealer and was told again that the vehicle was safe to drive. When I informed the dealer that I had in writing to stop driving the vehicle immediately, they offered us a loaner. The dealer stated there is still no estimated time of delivery for the needed part, and also stated that 800+ vehicles are waiting on the same part. I assume not all these vehicles have been parked & that most remain on the road, unaware that they may lose their steering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550752October 19, 2023
ENGINE
The contact owns a 2019 Volkswagen Tiguan. The contact stated that the vehicle experienced rough starts. Additionally, the vehicle drove rough and there was an oil odor present while driving. Upon inspection, it was discovered that there was no oil on the dip stick. The vehicle was taken to the local dealer who diagnosed that the turbo was faulty and needed to be replaced. The turbo was replaced but the failure persisted. The contact stated that the vehicle was experiencing excessive oil consumption. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545531September 19, 2023
AIR BAGS, STEERING, WHEELS
Vehicle was purchased from Volkswagen Marin Dealership As Certified Pre-owned 2019 model year Tiguan SE 4motion Turbo Color Red on August 24, 2021 and has 18,664 mileage already upon delivery. We have received a recall letter for the water pump & made an appointment to the Dealership& brought the car there In VW Sunnyvale, Ca.. According to the service advisor (Tanya) that the recall we are acquiring is not in their database, but oil change service performed on 27,450 mileage (estimated) during that scheduled appointment for water pump service recall letter received. My wife paid for oil change service charges and fees total amount paid in cash for $450.00 - Now there are issues coming out while driving (1) frequently low tire pressure Front R-side (2) airbag icon shows (3) steering wheel steers to the right while driving; (4) the Volkswagen net-software was not activated nor provided.(5) the 4 alloy wheels has like a mirror scratch all over the design of the wheels This are the issues came out in the vehicle that we've purchased and owned possession... Please advise, hoping to get this into your attention and safety concerns is our main priority. Submitted by MR&MRS [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544672September 15, 2023
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Was waiting at an intersection and began to pull out into traffic. The vehicle's wheels drop momentarily into the gutter section of the street (also causing the vehicle body to rock forward/down), but then the parking sensors "detect" the street itself as an object and slam on the brakes. This locks the vehicle's brakes while it is half in the oncoming traffic's lane and is difficult to recover and continue driving. This happens several times a year after owning the vehicle for 3 years and is bound to cause an accident. In the most recent case, there was plenty of space before the next vehicle, but this won't always be true. The vehicle has not been inspected for this specific problem. It appears that the sensors are working "properly" in that they detect and alert of objects reasonably. The issue is with the logic built into the vehicle's computers when deciding when to apply/hold the brakes. The vehicle should be smart enough to recognize when body roll or other factors are causing a false positive and not be so quick override the driver's intentions. There is no warning when the system will misbehave and cause the vehicle to stop abruptly. The same intersection can be traversed hundreds of times and then suddenly it will beep and immediately lock the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541538August 29, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Driving my car on highway at 74 mph with no cars in front of or around me when the car braking system engaged by itself causing my Tiguan to slow from 74 to 50 in seconds. Took car into Vw dealer and had it there for 8 days. Was told there was no code from a scan and no duplication on test drive. Test drive was all of 3 miles.Dealer kept referring to TSB 45-21-01 vw bulletin. Turns out on research VW bulletin of that number is part of lawsuits. Having the brakes engage like that certainly put myself in danger of being hit/rear ended. Told by dealer "vehicle is operating normally when compared to another vehicle same model." Lastly was told by dealer if I was that concerned about it happening again why don't I trade it in for a new car. Some fix that is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539789August 21, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was traveling on the highway at 70 mph with no traffic ahead of me for at least a quarter mile when the car flashed the warning light for being too close to a car and then engaged the brakes dropping my speed from 70 to 50 in 3 seconds. If anyone had been behind me I would have been rear ended at highway speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538060August 12, 2023
UNKNOWN OR OTHER
I purchased a 2019 Tiguan as a low milage Certified Pre-Owned vehicle. In less than a year, it's been in the dealership for weeks due to an unidentified water leak. Apparently, VW's panoramic sunroof is prone to leaking. The first time I brought it in, they could not find a leak but there was obviously mold all over the rear passenger floorboard. They charged me roughly $500 to clean the drains and sent me on my way. A couple months later, the leak and mold showed up again, so I brought it back to the dealership. Without completely explaining the fix plan moving forward, they completely disassembled the interior everything from the seats, headliner and trim panels all the way to the metal! Still unable to duplicate the leak, they hired a leak specialist, and still could not find a leak. They finally called me and tried to charge me to reassemble the vehicle. As a young military family, all I value is a safe reliable vehicle, and this vehicle has been nothing but a nightmare. If there is any way you can point me in the right direction to move forward on this known issue, I would greatly appreciate it. Thank you again for your time. Aaron
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537989August 11, 2023
ELECTRICAL SYSTEM
Started receiving error message “ 12v Battery Almost Drained, charge while driving” took it to a shop, they told me they battery was dead and replaced it with a new one. Checked the systems said everything else was working fine. Less than a year later the car is doing the same thing again. Car will not start and has to be jumped off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536114August 2, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
8/2/23 3:15 p.m. While starting to accellerate from a 4 way stop, the vehicle suddenly displayed a large red icon on the dash and slammed on the brakes bringing the vehicle to a complete stop. It was quite a violent stop and had there been passengers in the vehicle, they could have been hurt. Also, had there been another vehicle behind me, I could have been rear ended. There was another vehicle approximately 80' in front of me that had just turned from the crossing road and another vehicle going the opposite direction in the intersection at about the same time. The vehicle has not yet been to the dealer for inspection. There was an amber exclamation point on the dash and another icon flashed on the dash occassionally. I did not know what these meant other than there was an issue with something that needed to be addressed soon. I had never seen these lights before. They came on shortly after the vehicle was started to beging this drive approximately 15 minutes before the issue. After the violent braking, all warning lights went out and the rest of the drive continued normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535094July 28, 2023
FUEL/PROPULSION SYSTEM
Gear shift from gears 1 to 2 or 2 to 1, the gears often “slip” resulting in a slight delay or jolt upon acceleration. This is an ongoing issue that occurs frequently, for years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530993July 7, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VEHICLE SPEED CONTROL
While driving an alert comes on that states check engine system. As soon as this happens all power in the car turns off. Engine is still running but you no longer have any turning signals, brake lights, headlights, air conditioning, etc. It happens randomly and has almost cause me to be rear ended due to car behind me not knowing I was slowing down or stopping. This happens when I am not close to a dealership so they have not been able to witness this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530340July 4, 2023
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
When I turned the car on to leave work, the Check Engine and EPC lights came on, the car went into "Limp Home" mode and a warning came on the dash saying "Max Speed 4000 RPMs". Immediately, I could smell fuel, so I turned the vehicle off and exited. I noticed the ground under the car was wet. My husband came to check it out and the same thing happened. We saw that fuel was flooding out from underneath the engine. As he drove the vehicle to an adjacent lot to be able to be towed, fuel spewed out from underneath the engine. We had the vehicle towed to a VW Dealership in Grand Rapids who was able to diagnose a broken fuel rail bolt inside the intake manifold after they had the same experience with a massive fuel leak. Per the service advisor, this was not the first time they've seen something like this. Given the extreme flow of fuel from the engine, I'd say I'm very lucky that this didn't happen while driving through town or at speed on the highway where a vehicle fire would be possible with fuel pouring out of the manifold onto the hot engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528764June 25, 2023
UNKNOWN OR OTHER
Panoramic sunroof shattered. Looks like it bubbled upwards and exploded. No rock. No defect. Car was parked in my driveway with no trees or rocks or anything around. Motion security cameras don’t have anyone coming on my driveway. This looks like my sunroof popped. So weird. I cut my hand on the glass.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11524326May 29, 2023
ELECTRICAL SYSTEM
Several times now, at outside temp above 90F, drive short distance and all electrical shuts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523278May 22, 2023
SEAT BELTS
Passenger seatbelt alarm indicates that the seat is occupied when there is only a phone sitting in the seat. This continues until the phone is removed, I have done some testing and this is due to the USB port in the cubby hole for the audio system. If there is a cable plugged into the USB port the light comes on indicating to fasten the passenger seatbelt with a bag of chips in the seat. If I unplug the USB cable the alert goes off. This is very distracting when using the cable for navigation maps creating a false alarm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522825May 19, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
When pulling out of a driveway with slight decline automation braking engages without warning and stops the car. Almost was hit by a car since my car stopped in the road while making the turn. Almost rear ended another time while pulling out of a parking lot. Brake engaged without warning but luckily the car behind me stopped before hitting me. There was not another car in front of me either time so no reason to brake. I took the car to the dealer after first incident and they said nothing was wrong with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519810May 1, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I put my groceries in the passenger side of my car and walked around to my driver's door. I touched the button on the door handle to unlock the door and it didn't work. I tried the key fob and it also did not work. I tried another key fob and it still did not work. I had to end up calling the dealership and they told me how to take off the door handle cover to use the manual key, which was difficult to pry off, and also scratched the car. This seems like it could be a safety issue. This could have easily been a mother putting her child in a car seat and walking around to get in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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