Volkswagen Tiguan Complaints (2018)

288 consumer complaints on file.

#11472324July 5, 2022
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
The first time this problem occurred was in April right after a routine maintenance check. The car was idling in a parking lot when the engine started to vibrate and a warning was displayed that said "Max Engine Speed 4000 RPM". The car was turned off and then back on. The warning did show up on the display, but the "check engine" light was lit. The car was driven back home, and after that drive the check engine light was not lit anymore. To be safe the car was taken to the dealer. The dealer was not able to replicate the issue. Later, in July, the max engine speed and EPC warnings were displayed on the screen in the middle of a trip. At this time there was also a loss of acceleration power. The driver pulled over, stopped the car, and then restarted it. When the car restarted the warning lights were no longer on so the driver completed the trip. In the manual it says that the car can still be operated if the EPC warning light is on, but that it should be taken to a dealer. This led the driver to believe that it was safe to complete the trip and take the car to their home dealership after the holiday. The following day, the EPC warning light and the max engine speed warning both appeared in the middle of a drive. The driver was driving up a hill on a backroad with no possible pull off. The driver had to stop the car in the middle of a road directly after a blind turn. The driver restarted the car and was able to drive about 10 yards before the warning came on again and the engine cut out. The driver repeated turning the car off and then back on multiple times to be able to safely get the car up the hill and to an area where a pull-off was available. Luckily, no other cars were coming at the time the car was stalled. It was a very unsafe location! The car is currently in the process of being towed to the dealer to be worked on. This seems like a very serious safety concern that is affecting other Tiguan owners too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469542June 16, 2022
POWER TRAIN
Sporadic lack of acceleration when coming from a stop. When depressing Excelerator car sometimes stalls to accelerate. I feel that when this issue occurs it makes my car unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466616May 29, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
Blind spot assist warning shows up from time to time even when there is no vehicle near me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466553May 28, 2022
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
Car has multiple malfunctions. Has had noisy valvetrain, lack of power upon acceleration, has sputtered with a load on engine especially uphill. Car shut off completely while at 60 mph and nearly caused a catastrophic collision with my whole family in the car. Car presents substantial safety risk. Multiple codes/warnings have flashed up on the display screen(Evap,Trans,fuel inj,etc). Transmission went into "emergency mode" after being started up today, then went away after restarted. Car has been to dealership but issues were not properly addressed/ignored. VW of America is well aware of issues with these cars but ignores the consumers needs and puts consumers at great safety risk by doing so. This vehicle has both engine and transmission issues as well as odd electrical anomalies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458456March 26, 2022
ELECTRICAL SYSTEM
Micro switch in driver door module I believe is the cause. I cannot open the door even when hitting the unlock button on the keys or inside the vehicle. All other doors will unlock and open fine but not the driver door. Safety issue comes that if I were to be in an accident, unconscious, people would be unable to get my door open even if unlocking it on the passenger side. Currently, I have to go through the passenger door and pull the inside handle to open the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457881March 22, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
At 48k miles, fuel efficiency began to significantly drop. At next start up, engine would not turn over and EPC light came on. I waited 30 minutes, unlocked the steering wheel and was able to start the vehicle and EPC light turned off. I took it into Volkswagen dealership to have it looked over and they could not duplicate the issue nor find cause for lower fuel efficiency. The issue with fuel persisted intermittently. Then at 57k, while driving long distance, I noticed what seemed like misfiring when accelerating above 65 mph. There were no noises, no warning lights, and fuel efficiency seemed about the same. I continued driving and about 6 hours into my drive, EPC light came on, RPM's shot up to 4,000 and car began violently shaking while losing significant power and dropped down to 30 mph. I was in the left lane when it occurred and had to quickly move over to the right lane. The car then could not exceed 40 mph with the pedal held to the floor. I turned on my hazards while I continued driving an additional 30 miles to the nearest Volkswagen dealership. Because of how heavy the traffic was and the high speeds of the travelers, it put myself and my passengers at risk from not being able to accelerate, along with the other drivers having to either brake hard or quickly change lanes to avoid my car. At the Volkswagen dealership, diagnosis found code p0204 cylinder 4 injector. They confirmed 4th cylinder misfiring and replaced the fuel injector harness. Since that repair, my car has been shaking at idol, when initially taking off, and if I turn of the start/stop function.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456470March 13, 2022
SUSPENSION
Car has 50k miles on it. Around 35k miles I started hearing noises in the suspension. Took it in and my tires are wearing uneven and bubbling. Mechanic told me my shocks are bad. I know there was a recall on some 2018 tiguans for poor welding of shocks. Not sure if there is a bigger problem affecting more tiguans.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455226March 4, 2022
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
The Blind Spot warning, forward collision warning and parking collision warning suddenly stopped working even though they showed that the features were enabled in the car's dashboard settings. Fortunately, I realized this and took it to the dealer for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455229March 4, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
The blind spot warning of the car has again stopped working. I had a similar issue in 2020 and that was repaired by VW Dealer. This is again an issue and is a safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452239February 16, 2022
POWER TRAIN, ENGINE
The contact owns a 2018 Volkswagen Tiguan. The contact stated while driving approximately 70 MPH, the EPC warning light illuminated, causing the vehicle to go into limp mode. The vehicle decelerated to approximately 20 MPH. The contact pulled over and assessed the vehicle; however, did not physically see any issues with the vehicle. The vehicle was restarted and she proceeded to drive however, the vehicle failed to exceed 27 MPH. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the injectors needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447923January 18, 2022
SUSPENSION
The car has had 10 safety recalls with one being the suspension. The suspension problem hasn’t been fixed as the car makes a loud clunking noise when driving it. My car has been to Volkswagen twice and they stated that the car was fine and they have no solution for the sound. This really needs to investigated. I googled the noise to see what it was and there are a lot of people that are complaining about this noise. I just bought my car and I’m literally about to trade it in because of this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444797December 23, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic emergency braking activated and slammed on the brakes, for no apparent cause. There were no cars, people, animals around. And luckily, no car was behind mine. This has happened NUMEROUS times previously, especially when going through roundabouts and downhill. This issue needs to be addressed by VW. I have mentioned it to service at a VW dealer, and they just tell you to turn off the front brake assist, but that is not a solution. Plus, you would have to turn it off EVERY time you start your car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440219November 12, 2021
FORWARD COLLISION AVOIDANCE: CRASH IMMINENT BRAKING
The contact owns a 2018 Volkswagen Tiguan. The contact stated that while the cruise control was activated with a vehicle in the lane directly next to the vehicle or two lanes over, the Collision Avoidance System would determine that the vehicles were too close and the Crash Imminent Braking System would activate and stop the vehicle. The issue most recently occurred while driving 70 MPH causing the contact to aggressively depress the accelerator pedal. The contact took the vehicle to the dealer who informed him that there was no malfunction detected. The contact spoke to the manufacturer who informed him that the issue was known however, there was no recall on the VIN for the failure. The approximate failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438382October 27, 2021
ENGINE
During the life of a 48 month lease, the EPC and emissions control module failed four times, placing the vehicle out of service for at least 40-days total. When these components failed, a message popped up stating there was a 4000 RPM max. The ability to accelerate was immediately lost, and actually the vehicle not let me exceed 2000 RPMs. I had to pull over and restart the engine in order to continue my journey. This was extremely hazardous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438385October 27, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, STEERING
My VW Tiguan was out of alignment, as happens to every car. Unfortunately, the VW Dealership informed me that I cannot get a simple alignment for $100 because VW requires calibration of the Adaptive Cruise Control any time an alignment is done. I could not find this anywhere in the Owner's Manual, nor are there any other warnings on the car or in any paperwork I signed. The VW dealership wanted an additional $400.00 (for a total exceeding $500) to provide both services. I am concerned about this 1) because VW does not communicate that this is a limitation of the ACC system, and 2) while an alignment should be the customer's responsibility to pay for, calibrating the ACC system should not. Anyone could go get an alignment done at a tire or brake shop for about $100 - what happens if they try to use their ACC afterwards and an accident happens? VW should cover ACC calibration as part of the limited warranty, and clearly warn customers not to perform one service without the other.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438386October 27, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS
This vehicle's forward collision warning system is inaccurate and dangerous. It is very prone to errant activation. At least once a month, the vehicle's collision system would detect objects that were not there (often, when there was no traffic and also no roadway barriers like guardrails). These activations would result in the vehicle slamming on it's breaks, which culminated in warped brakes and premature wear on the vehicle. It was also hazardous to any vehicles driving behind me, as well as occupants of the vehicle - due to sudden jarring. My local VW dealer acknowledged this is a common problem with no solution, and not worth doing diagnostics on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438387October 27, 2021
SERVICE BRAKES
The vehicle has had multiple issues with uneven and premature wearing of the brakes. Brake shop determined it was possibly the result of defective calipers. The inside and outside pads wore completely differently on every axle. Brakes wore out prematurely at 35k. I am suspicious that this also may have been caused by the forward collision warning system's proclivity to errantly activate, thus forcefully slamming on the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438390October 27, 2021
FUEL/PROPULSION SYSTEM, ENGINE
This vehicle has significant, but intermittent issues with acceleration; it seems mostly when the AC is on or it is cold out (below 40). Vehicle will hesitate, or entirely not respond, to the gas pedal. When this occurs, acceleration is even less predictable (and slower) than a diesel truck. When it does not occur, the acceleration was zippy and fast. Unfortunately, this erratic lag is extremely dangerous - especially when attempting to merge on the highway. I can step on the gas repeatedly and nothing happens, but then the car will accelerate in a manner which feels out of control. Driving in "sport" mode seems to prevent this, so I am inclined to think there is an issue with how the vehicle has been programmed - versus a mechanical issue with the engine. I know some "Eco" modes tend to make cars less responsive to acceleration (in order to save fuel) but this is extreme.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436515October 12, 2021
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Like many other people who have complained, the same EPC engine light turning on after the engine stalls while driving. This has happened multiple times while driving on the highway while going 65mph+. The max speed 4000 rpm message comes on the dashboard. The car does not accelerate and pulling over is necessary in order to shut off the car and restart the engine. This is incredibly dangerous and the car’s speed cannot be controlled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435730October 6, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Epc light came on and engine started to stall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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