Volkswagen Tiguan Complaints (2018)

288 consumer complaints on file.

#11543476September 8, 2023
AIR BAGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My vehicle has had repeated issues with passenger airbags, after last repair all of the safety sensors failed and received warning on dashboard (no collision protection, no Adaptive cruise control) after bringing back to dealer car was returned to me and told the parts are unavailable. Currently I have had a vehicle under warranty which has no collision protection features that came with the car. Car by dealer’s own statement it is unsafe to drive yet was returned to us. It has been nearly 3 months and are continually told that there is no fix in site.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541991August 31, 2023
STEERING, UNKNOWN OR OTHER
Hi DMV, (NHTSA.gov), The steering light issue, Dealer currently do not have an ETA, the car is at the dealership still waiting for parts. Is unsafe to drive with this issues because the Steering got stuck. Thank you for the opportunity to share this problem. Sincerely [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541364August 29, 2023
SERVICE BRAKES
ABS Control Module failed resulted in Emergency Brakes to be applied and locking indiscriminately resulting in loss of control as well as safe use of the vehicle. Parts to replace ABS Control system are reportedly unavailable/backordered with no estimate of availability. VW of America refuses to provide any information how to proceed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540255August 23, 2023
ENGINE
The contact owns a 2018 Volkswagen Tiguan. The contact stated that after coming to a complete stop at a traffic light, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540171August 22, 2023
ELECTRICAL SYSTEM, ENGINE
EPC electronic power control light is on and indicates speed of 40 mph, transmission light on, car aggressively vibrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539153August 17, 2023
STRUCTURE:BODY
There is an excessive amount of water leaking into the passenger compartment and also the cargo area The result is that considerable mold growing on the carpeting of the entire car The dealer has ordered repair parts but the parts are on back order leaving me to drive the vehicle while it has mold I have been advised if I remove the molded carpeting I will invalidate the warranty Very dangerous as occupying this vehicle results in inhaling mold
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533636July 21, 2023
POWER TRAIN, ENGINE
The contact owns a 2018 Volkswagen Tiguan. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle started jerking. The contact stated that the EPC warning light illuminated, and a message was displayed on the instrument panel “Engine Speed - Max 4,000 RPM”. The contact stated that when the message was displayed on the instrument panel, the vehicle would decelerate to 15 MPH with the accelerator pedal depressed. The contact pulled over and turned off and restarted the vehicle. The vehicle was taken to the dealer; however, the failure could not be duplicated. The contact stated that she was informed by the dealer that the failure was a known issue and was due to a faulty transmission. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531615July 11, 2023
AIR BAGS, ELECTRICAL SYSTEM, SERVICE BRAKES
Solo prendieron la luz
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528869June 26, 2023
ELECTRICAL SYSTEM
EPC electronic power control light is on and indicates speed of 40 mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525928June 7, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Engine keeps failing and dings while driving non-stop. Causes the vehicle to think there is another vehicle near me and activates the emergency braking in the middle of the highway almost causing me to crash. I have taken the vehicle to dealer and told it is fixed about 8 times now
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#11519089April 26, 2023
ELECTRICAL SYSTEM
fuel injector wire hardness failed , very costly to fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508702February 23, 2023
SEAT BELTS
Seatbelt is not functioning adequately. The seatbelt itself that’s contained in the column near the door is not retracting or staying taught when in use. It’s very loose and something inside is rattling when ejected, and it has to be manually assisted to retract.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499418December 29, 2022
ENGINE, POWER TRAIN, STEERING
When I first purchased my vehicle the epc came on multiple times and I had to take it back to the dealership. Fast forward last week when I was going home on the eway same issues car wouldn’t accelerate the car was idled at the speed of 40mph it wouldn’t go any faster for a few minutes then it took off out of no where. Also when I was taking my kids to school I was making a left turn and lost control of my vehicle because it was idled and took off out of no where. That’s not safe for me my kids or any passengers traveling with me. It’s also not safe for other drivers or pedestrians. Very scary moment took my vehicle in that same day to be told it was battery issues. They claimed because the epc light wasn’t on it’s harder to diagnose to get another battery and to keep the car overnight to see if that works if not further diagnose the car. I picked my vehicle up had my battery inspected by a different service provider and was told the battery was just fine. I keep reaching out to the location I got the vehicle from their not correcting the issue and corporate just told me to go to another dealership and gave a im sorry about your frustration comment. Clearly the car has a defect always had one since day one when it was supposed to be a cpo vehicle in the first place. And I had issues the same week I purchased the vehicle. Also haven’t had my car a year and I’m having all kind of issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496468December 7, 2022
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
I was travelling on highway, 55 miles speed , all of sudden voice came from engine and car lost power and came to 10 miles and accelerator was not working it gave me message on dash bord that RPM High. i moved the car towards edge of the road and shut it. after 5 minutes i started again and went to work. However its gave me same problem while i was coming home .my car has only 20000. miles and no other issue. its dangerous when car is moving with the flow of traffic and loose power and does not move.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494020November 17, 2022
ENGINE
Engine failure at 72,614 miles. Volkswagen refusing to assist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490146October 20, 2022
STRUCTURE:BODY, ELECTRICAL SYSTEM
The front passenger door locking system does not function properly. The door intermittently is unable to be unlocked or opened from the outside and must manually be opened from the inside. The door also intermittently doesn't lock. This is a safety concern for thieves. If in immediate danger, ie. accident, no one is able to open the passenger door to access the person. No indication lights appear on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483734September 9, 2022
STEERING, ELECTRICAL SYSTEM, STEERING:ELECTRIC POWER ASSIST SYSTEM
The dealership for my vehicle is over 70 miles away. My battery died and I went and replaced it. When I did all sorts of lights came on in my car, my power steering wouldn’t work, my cruise control wouldn’t work, and my AC wouldn’t work. I took it to the dealership to see what was going on with it. It turns out my battery was placed backwards in my car and when that happened it fried the fuse for my entire system, it broke my AC unit, it broke my alternator, and messed up my electrical system. Yes I do believe there is a risk to my safety with this issue. I could not turn my car when I drove it. I was told by service representative that this has been happening a lot more often with people who are just trying to change the battery. The only time the vehicle was inspected was by the service department at the dealership. No they’re weren’t any problems prior to failure and they appeared after the battery was placed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483415September 8, 2022
EXTERIOR LIGHTING
The light of the roof inside. Mainly problem of a lot of cars !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481924August 30, 2022
ENGINE
I took the vehicle in to the local dealership for an oil change and after the oil change was completed, I drove about 10 miles before the engine seemed to lose power an misfile. The "Check Engine" light started flashing before it turned solid. I called the dealership and they asked me to bring the vehicle back. After scanning the vehicle OBD information, per the dealership invoice, it returned the following codes: 1. P0343001 (Camshaft Pos. Sensor Circ. High Input) 2. P0300001 (Random/Multiple Cylinder Misfire Detected) Eventually, they contacted VW and were asked to drain the oil, in which they found metal particles. VW then requested them to tear down the engine at which they noticed "excessive amounts of metal on bottom of oil pan". Upon reporting back to VW, dealership was asked to replace "long block with turbo assembly due to metal contamination". My understanding is that the entire engine has been replaced along with the turbocharger. Car was at dealership for 59 days total.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477017August 1, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
While driving down the highway, my car completely shut off and shut down while going 45mph. Due to everything shutting off, there were no brake lights, hazards, blinkers, etc that I was able to use to warn other drivers of what was happening, therefore I was almost hit multiple times. It turned back on, then back off while driving, 4 more times until the final time when it would not turn back on or turn over at all, I had to pull off the road and it wouldn’t turn back on again. At this time I got the battery tested and it was bad. I bought the new battery and the new battery didn’t change anything. It still was doing the same thing, not turning on at all. Not even trying to turn over to turn on. I had my vehicle towed to the Volkswagen dealership in Ocala on college road. While at this shop, they have told me that the NEW battery is what has cause the issues, which is incorrect as the issues began BEFORE I got a new battery. They are also saying that because I got a new battery that they will not cover the repairs under my warranty. I had to get in a new battery for my safety after almost being hit on the highway due to the electronics or other issues being faulty in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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