Volkswagen Tiguan Complaints (2013)

140 consumer complaints on file.

#11222772June 26, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
PROBLEM WITH ACCIDENTAL DEPLOYMENT OF ELECTRONIC PARKING BRAKE: THIS IS A MAJOR DESIGN PROBLEM WITH AN INEXPENSIVE FIX. THE WAY THE TIGUAN HAS BEEN DESIGNED, IT PARKING LEVEL IS FLUSH TO THE CUP HOLDER. LAST WEEK, I SPILT MY COFFEE ON MY CHARGING CLUSTER (IN FIRST CUP HOLDER) AND ACCIDENTALLY DEPLOYED THE PARK BRAKE AT 70MPH AND IT LOCKED UP THE WHEELS...ON THE FREEWAY 🛣!!! THIS DEFECT COVERS MODEL YEARS 2009-2017 1ST GEN TIGUANS. THE FIX IS CHEAP & EASY. ALTHOUGH I HAVE TAPES A BUSINESS CARD OVER IT, I PLAN TO CRAFT A ROCKER PIECE TO EASILY SECURE THE PARKING BRAKE NEEDS TO BE DEPLOYED WHILE THE VEHICLE IS STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218882June 10, 2019
UNKNOWN OR OTHER
MY CAR LEAKS FROM THE INSIDE WHEN IT IS RAINING. AFTER A DAY (OR ANY PERIOD OF TIME) OF RAIN, WATER COMES IN FROM UNDERNEATH MY BACK SEATS AND FLOODS THE INTERIOR FLOOR. IT ALSO LEAKS FROM THE ROOFTOP. THIS HAPPENS WHEN THE VEHICLES IS STATIONARY OR IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195449April 10, 2019
UNKNOWN OR OTHER
LOST COOLANT AND NEEDED A NEW WATER PUMP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190113March 19, 2019
AIR BAGS, ELECTRICAL SYSTEM
HAD THE CLOCK SPRING BREAK ON OUR 2013 VW TIGUAN - MADE A GRINDINGISH NOISE WHEN MAKING A STANDARD TURN AND THE AIRBAG LIGHT CAME UP ON THE DASHBOARD. STEERING WHEEL ELECTRONICS (HORN AND CONTROLS) STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174595February 5, 2019
ENGINE
AFTER DEALER REPAAIR AIRBAG TWICE OIL PRESSURE COME ON AND OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173529February 1, 2019
ENGINE
I WAS DRIVING ON A HIGHWAY WHEN MY ENGINE FAILED. MY YEAR, MAKE AND MODEL NUMBER IS LISTED IN THE VW TIMING CHAIN SETTLEMENT, BUT MY VIN # IS NOT IN THEIR DATABASE, SO THEY WILL NOT HELP ME. THE EXTENDED WARRANTY THAT I PURCHASED WITH THE CAR, WHICH WAS USED, ON 5/12/17, EXPIRES AT 121,000 MILES. I AM OVER THE MILEAGE BY APPROX. 7,800 MILES, SO THEY WILL NOT HONOR IT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139309October 9, 2018
STEERING, AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. WHILE DRIVING, THE CONTACT HEARD A CRUNCHING SOUND COMING FROM THE STEERING WHEEL. IN ADDITION, THE AIR BAG WARNING INDICATOR ILLUMINATED AND ALL THE CONTROL BUTTONS ON THE STEERING WHEEL FAILED TO FUNCTION. THE CONTACT CALLED MOSSY VOLKSWAGEN AT (760) 745-7551 (LOCATED AT 1695 AUTO PARK WAY S, ESCONDIDO, CA 92029) AND WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) REGARDING THE CLOCKSPRING. THE VEHICLE WAS LATER TAKEN TO CITY VOLKSWAGEN (LOCATED AT 2205 MORENA BLVD, SAN DIEGO, CA 92110, (833) 207-1264), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132418October 1, 2018
EXTERIOR LIGHTING
WHEN YOU SWITCH ON THE IGNITION TO GO. DRIVER SIDE LOW BEAM LIGHT KEEPS COMING ON AND OFF ON MY 2013 VW TIGUAN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132284September 29, 2018
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AN AIRBAG ERROR MESSAGE WENT ON WHILE MY WIFE WAS DRIVING IN JUNE 2018. SHE NOTICED THAT THE AFTER THE AIRBAG ERROR CANE ON THAT THE CONTROLS ON THE STEERING WHEEL AND THE HORN STOPPED WORKING AS WELL. WE TOOK THE VEHICLE TO DIRITO BROTHERS VW FOR SERVICING AND THEY SAID THE CLOCK SPRING FAILED AND NEEDED TO REPLACED. THEY REPLACED THE PART WHICH RESOLVED THE ISSUES UNTIL TODAY WHEN THE AIRBAG ERROR LIGHT CAME ON AGAIN AND THE STEERING CONTROLS AND HORN STOPPED WORKING AGAIN. THAT IS A SECOND FAILURE IN 3 MONTHS. MY WIFE DRIVES MY KIDS IN THIS VEHICLE AND IT'S UNSETTLING TO THINK THAT THERE IS AN OBVIOUSLY DEFECTIVE PART THAT RENDERS HER AIRBAG AND HORN USELESS PUTTING THEM IN HARMS WAY. I HAVE AN APPOINTMENT WITH DIRITO BROTHERS TO REPLACE THE PART AGAIN BUT HAVE LOST CONFIDENCE. I NOTICED MANY ARTICLES AND BLOG POSTS ABOUT THIS ISSUE AS WELL AS AN NHTSA INVESTIGATION INTO IT. PLEASE RE-INVESTIGATE THIS ISSUE. I CAN'T IMAGINE THAT I'M THE ONLY PERSON COMPLAINING. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132168September 28, 2018
ELECTRICAL SYSTEM, ENGINE
THE CAR LOSES POWER WHEN ACCELERATING AND EPC LIGHTS AND OIL PRESSURE LIGHTS ILLUMINATE AND DISAPPEAR SEEMS VERY DANGEROUS AND I AM NOT THE ONLY PERSON WHO THIS IS HAPPENING TO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131597September 25, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
ALL BUTTON OF STEERING WHEEL IS DEAD, AIRBAG INDICATOR IS ON ALL THE TIME, HORN IS DEAD, CENTER FRONT UPPER LEFT SWITCH OF DIM LIGHT IS OUT OF ORDER. IT DID NOT START AT ONCE. ABOVE PHENOMENA OCCURRED ONE BY ONE. IT SEEMS THERE IS A PROBLEM WITH CLOCK SPRING WHICH VW HAD RECALL IN 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129879September 17, 2018
ENGINE
THE CAR STALLED, IT WAS DIFFICULT TO STARTED AGAIN AND THEN RAN POORLY. THE ENGINE LIGHT CAME ON AND I HAD IT TOWED TO THE GARAGE. THE TIMING CHAIN SLIPPED, CAUSING A MISFIRE IN ALL FOUR CYLINDERS. MECHANIC FOUND IT WAS DUE TO A FAULTY TIMING CHAIN TENSIONER. VW REPLACED THIS TENSIONER IN NEW CARS AS OF JULY OF 2012, MY CAR WAS BUILT IN JUNE OF 2012. AS THE RESULT OF A LAWSUIT, VW EXTENDED THE WARRANTY ON MODELS THROUGH 2012, BUT DID NOT INCLUDE 2013 EVEN THOUGH IT IS THE SAME FAULTY PART NUMBER. CAR IS STILL IN THE GARAGE 10 DAYS LATER, BUT I WAS TOLD IT WOULD BE $1,500-$2,000 REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120351August 16, 2018
AIR BAGS, ELECTRICAL SYSTEM
THE STEERING WHEEL CONTROLS AND AIR BAGS DO NOT WORK. THIS IS A COMMONLY KNOWN ISSUE WITH VW FOR THE YEAR AND MODEL OF THIS VEHICLE, ALTHOUGH VW STATES THIS VIN IS OUTSIDE OF THE 'RECALLED GROUP', IT CLEARLY HAS THE EXACT SAME ISSUE WITH THE SAME RECALLED PARTS. THE AIRBAG CLOCK SPRING IS THE ISSUE THAT HAS WORN OUT AND THE ELECTRICAL COMPONENTS AND AIR BAGS IN THE STEERING WHEEL ARE NOW RENDERED USELESS. THE DEALERSHIP THEMSELVES HAVE TOLD ME THEY HAVE SEEN THIS ISSUE ON NUMEROUS VW VEHICLES AND HAVE NOT EXPANDED THEIR RADIUS OF VINS INCLUDED IN THE FAULTY PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115314August 2, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
CLOCKSPRING IN THE STEERING COLUMN HAS FAILED CAUSING AIR BAG LIGHT TO COME ON AND ON ONE INSTANCE THE BLINKERS DID NOT WORK. A MINOR CRACKING FIRST WAS HEARD IN VEHICLE DURING TURNING. EVENTUALLY A TURN WAS MADE AND THE AIRBAG LIGHT CAME ON AND NO CONTROLS ON THE STEERING WHEEL WORKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112565July 20, 2018
AIR BAGS
AIRBAG LIGHT CAME ON. IT WAS THE EXACT ISSUE DESCRIBED IN VW RECALL NOTICE RECALL NUMBER 15V483000 RECALL DATE 08/04/2015 COMPONENT AIR BAGS:FRONTAL THE RECALL NOTICE SAID IFTHE AIRBAG LIGHT IS ON AND THE STEERING WHEEL CLOCK SPRING REQUIRES REPLACEMENT, DEALERS WILL INSTALL A NEW STEERING WHEEL CLOCK SPRING. IN MARCH OF 2016 VW SAID THEY PERFORMED THE RECALL WORK BY CLEANING THE CLOCK SPRING, NOT REPLACING IT. THE ISSUE FOR ME IS VW SHOULD HAVE REPLACED THE CLOCK SPRING AS DESCRIBED IN THE RECALL NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105329July 3, 2018
AIR BAGS
MY CAR WAS RECALLED IN 2016 TO REPLACE THE CLOCK SPRING AND IT JUST FAILED 2 YEARS LATER AND I AM BEING ASKED TO PAY $800 FOR WHAT APPEARS TO BE A BAD FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105402July 3, 2018
AIR BAGS
THE CLOCK SPRING FAILED WITHIN TWO YEARS OF THE RECALL, AND BASED ON MY INTERNET RESEARCH, ALMOST 100 OTHER PEOPLE HAVE HAD THE SAME ISSUE. THE DEALER TOLD ME THE ORIGINAL "FIX" WAS JUST TO PUT A COVER OVER THE CLOCK SPRING UNLESS THE CLOCK SPRING FAILED BEFOREHAND. IN MY CASE IT FAILED AFTER THE COVER WAS ADDED, AND FOR SOME REASON I DIDN'T GET THE BENEFIT OF AN ACTUAL REPLACEMENT PART AS PART OF THE RECALL. IT SEEMS TO ME THAT OTHERS ARE HAVING THE SAME PROBLEM AND THE "FIX" FOR ALL OF THE CARS IN QUESTION SHOULD HAVE BEEN CLOCK SPRING REPLACEMENTS VS. A COVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105048July 2, 2018
ENGINE
ON JUNE 7TH, 2018...I TOOK CAR TO DEALER FOR COOLANT LEAK REPAIR. REPAIR WAS FINISHED HOWEVER THE DEALER SUGGESTS TO HAVE A MAJOR ENGINE OIL LEAK REPAIR TO PREVENT OIL LEAKS, BECAUSE OF KNOWN CASES WITH OTHER SIMILAR VW TIGUAN MODEL CARS. THE REPAIR WOULD COST $1700.00. THEY SAID THAT THE ENGINE SEALANT USED ORIGINALLY IN MANUFACTURING THE CAR WAS NOT THE CORRECT SEALANT, AND THE SEALANT WOULD EVENTUALLY FAIL AND CAUSE MAJOR DAMAGE TO MANY PARTS OF THE ENGINE. LATER ON A MAILER WAS SENT TO MY HOUSE STATING THE SUGGESTED REPAIR AND THAT SAFETY WOULD BE AN ISSUE IF THIS REPAIR WAS NOT PERFORMED. I AM NOT ONLY WORRIED ABOUT THE SAFETY OF MYSELF DRIVING MY CAR, I'M ALSO WORRIED THAT I DON'T HAVE FUNDS FOR THIS UNEXPECTED REPAIR...$1700.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101174June 11, 2018
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE, AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE BATTERY WAS REPLACED AT THE DEALER (ANCIRA VOLKSWAGEN SAN ANTONIO, 6125 BANDERA RD, SAN ANTONIO, TX 78238). AFTERWARDS, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE HORN FAILED TO SOUND WHEN DEPRESSED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000. **TR UPDATED 10/19/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097337May 22, 2018
AIR BAGS
ONE DAY I WAS DRIVING AND HEARD THIS CLICKING NOISE IN MY STEERING WHEEL WHENEVER I TURNED. IT PROGRESSIVELY GOT WORSE THROUGHOUT THE DAY AND ABOUT 4 HOURS LATER FROM WHEN I INITIALLY HEARD IT, MY AIRBAG LIGHT CAME ON. I CALLED MY DEALERSHIP AND THEY TOLD ME IT WAS MY CLOCK SPRING AND THAT THERE WAS A RECALL FOR THIS A FEW YEARS AGO HOWEVER MY VIN WAS NOT ONE THAT WAS NOTED UNDER THAT RECALL. I HAVE NO POWER TO MY STEERING WHEEL TOUCH CONTROLS AND MY HORN DOES NOT WORK WHICH HAS BEEN VERY SCARY AS I HAVE NO WAY TO ALERT THOSE AROUND ME WHEN THEY SWERVE INTO MY LANE-WHICH HAS HAPPENED MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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