Volkswagen Tiguan Complaints (2012)

153 consumer complaints on file.

#11142541October 25, 2018
SUSPENSION
2012 VW TIGUAN WAS SENT INTO THE DEALER FOR BRAKES. DEALER STATED THE SPRING WAS RUSTED AND CRACKED AT AROUND 70K MILES ONLY. UPON QUESTIONING REGARDING THE PREMATURE DAMAGE TO THE SUSPENSION THE DEALER STATED "IT'S A COMMON PROBLEM." THE DEALER CHARGED AROUND $700 FOR THE REPAIR. SOUNDS LIKE A NECESSARY SAFETY RECALL TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141473October 19, 2018
UNKNOWN OR OTHER
AT HIGHWAY SPEEDS EXCEEDING 45 MPH OR HARD ACCELERATION THE BODY PITCHES AND ROLLS IN A JERKING MOTION. AS THE SPEED INCREASES OR THE DRIVING SURFACE BECOME ROUGH, THE BODY FEELS SEPARATED FROM THE FRAME. AS A A RESULT, CONTROL OF THE VEHICLE IS MARGINAL UNTIL THE SPEED IS REDUCED. THE VEHICLE HAS BEEN CLEARED OF ANY VISIBLE PHYSICAL DEFECTS BY THE LOCAL VW DEALER. VW TECHNICAL ASSISTANCE SUGGESTED REPLACING THE LEFT AND RIGHT FRONT CV AXLES, WHICH WAS DONE. THERE WAS NO IMPROVEMENT IN THE HANDLING. BECAUSE OF THE AGE AND 81000 MILES ON THE VEHICLE, VW OF AMERICA HAS SAID THERE IS NOTHING THEY CAN DO, EVEN THOUGH THIS PROBLEM WAS REPORTED TO A DEALER OCT. OF 2012. THE VEHICLE IS UNSAFE TO DRIVE AT HIGHWAY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139386October 10, 2018
AIR BAGS
IN DECEMBER 2015, AN ISSUE WITH THE CLOCK SPRING WAS REPAIRED. THE AIRBAG LIGHT CAME ON AND THE STEERING WHEEL FUNCTIONS CEASED TO WORK. THIS WAS NOT A VEHICLE UNDER THE RECALL, BUT THE REPAIR WAS COVERED UNDER AN EXTENDED WARRANTY. JUST THIS WEEK, THE PART AGAIN FAILED, WITH A CLICKING SOUND FROM THE STEERING WHEEL. AGAIN, AIRBAG LIGHT ON WITH NO CONTROLS ON STEERING WHEEL WORKING. THE CAR NOR PART IS NO LONGER UNDER WARRANTY. THE VEHICLE WAS BEING DRIVEN WHEN THIS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130330September 20, 2018
ENGINE
MY VEHICLE LOST POWER IN THE MIDDLE OF AN INTERSECTION. LATER IT WAS DETERMINED THAT MY TIMING CHAIN HAS "BROKEN TIME" AND NEEDS TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122353August 25, 2018
ELECTRICAL SYSTEM
ON THIS JULY 4TH HOLIDAY, THE ENGINE OF OUR 2012 TIGUAN (LESS THAN 52K MILES, FIRST OWNER) BEGAN TO STUTTER ON THE FREEWAY AND THE CHECK ENGINE LIGHT STARTED TO FLASH. THIS OCCURRED AT 70 MPH IN THE FAST LANE OF A 6-LANE FREEWAY AT A MERGE (I-85 AT THE MERGE WITH GA-400 SOUTHBOUND). EVEN AS THE VEHICLE DRAMATICALLY LOST SPEED, WE WERE FORTUNATE ENOUGH TO BE ABLE TO PULL OVER INTO THE SLOWER LANES SAFELY. TRAFFIC WAS LIGHT AND FAST THAT AFTERNOON. I PROMPTLY SCHEDULED AN APPOINTMENT WITH THE VW DEALERSHIP (NALLEY VW OF ROSWELL) FOR THE FOLLOWING MORNING, ANXIOUS TO FIX THE PROBLEM. THE SERVICE TECHNICIAN RAN DIAGNOSTICS ON THE VEHICLE AND ADVISED ME THAT I NEEDED TO REPLACE ALL FOUR IGNITION COILS AND SPARK PLUGS. I WAS INFORMED THAT CYLINDER 2 WAS MISFIRING. I WAS SURPRISED TO FIND THAT COILS WOULD FAIL AT AS LOW A MILEAGE AND HAD CREATED AN UNSAFE SITUATION FOR US. IT APPEARS THERE ARE NUMEROUS INSTANCES OF COIL FAILURE FOR THIS VEHICLE. I CONTACTED AND INFORMED VW OF THE ISSUE. THEY DECLINED TO TAKE ANY ACTION TO COMPENSATE ME FOR SUCH PREMATURE COMPONENT FAILURE, LET ALONE ACKNOWLEDGE THAT THE FAILURE MADE FOR AN UNSAFE CONDITION ON THE ROAD. THE VW SERVICE CENTER REPLACED ALL FOUR COILS AND SPARK PLUGS THE FOLLOWING DAY, CORRECTING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120193August 15, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS REPAIRED PER AN UNKNOWN NHTSA CAMPAIGN NUMBER BY IMPORT SERVICE CENTER (122 SUNSET LN, CLEVELAND, TN 37312, (423) 478-5766), BUT THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,657.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111866July 17, 2018
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CLOCK SPRING FAILURE IN MOTION WHILE TURNING ON A CITY STREET WITH A LITTLE OVER 40K MILES ON VEHICLE. THIS VIN NUMBER DID NOT APPEAR ON 15V-483 RECALL. RECOMMEND INCLUSION OF THIS COMPLAINT ON THE RQ 17-009 INVESTIGATION TO WIDEN THE RECALLED VIN'S. REPAIR DONE BY OKC VOLKSWAGEN AT A COST OF $600
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104184June 27, 2018
ENGINE
TIMING CHAIN TENSIONER FAILED (COMMON ISSUE WITH VW TSI ENGINE) AND CAUSED AN INTERFERENCE WHICH RESULTED IN A CATASTROPHIC FAILURE OF THE ENGINE DURING A REGULAR ENGINE START-UP. THIS ISSUE HAPPENED AT ABOUT 115,000 MILES AND RESULTED IN AN ENGINE REPLACEMENT. THE CAR WAS STATIONARY AND WAS WORKING PROPERLY EARLIER IN THE DAY. THE CAR WAS UP TO DATE WITH ALL RECOMMENDED MAINTENANCE/ SERVICE TASKS. UPON SEARCHING THE WEB, IT WAS NOTED THIS WAS A COMMON ISSUE TO A POINT THAT THERE ARE SEVERAL SITES THAT OFFER "KITS" TO REPAIR THE ENGINE (JUST SEARCH "TIMING CHAIN TENSIONER ISSUE + VW TSI" ON GOOGLE). ONE EXAMPLE OF SUCH SITE IS THIS ONE: HTTPS://WWW.SHOPDAP.COM/BLOG/2-0T-VW-AND-AUDI-TSI-TIMING-CHAIN-TENSIONER-PROBLEMS.HTML THIS FAILURE RESULTED IN A REPAIR JOB OF OVER USD 5000 TO REPLACE THE ENGINE ON A RELATIVELY NEW CAR THAT SUPPOSEDLY HAS A TIMING CHAIN SYSTEM THAT SHOULD LAST THE LIFE OF THE ENGINE. THIS IS A KNOW ISSUE TO VW AS THEY HAVE UPDATED THE TENSSIONER DESIGN. I WISH VW WOULD HAVE ISSUED A TSB/ RECALL TO UPDATE THE TENSIONER TO THE LASTED DESIGN AND PREVENT SUCH FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102873June 20, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
THERE WAS WATER LEAKING AND I BROUGHT MY VEHICLE TO A VW DEALERSHIP TO REPAIR. THEY INVESTIGATED THE VEHICLE AND FOUND OUT THAT WATER LEAKS FROM THE SUNROOF FRAME. THEY STATED THAT THE LEAK IS IN A LOCATION THAT CANNOT BE FOUND AND CANNOT BE REPAIRED. THUS I HAD TO REPLACE THE FRAME. THE SUNROOF FRAME IS FAULT EVEN I HAD NO PHYSICAL DAMAGE OR ACCIDENT ON MY VEHICLE. THIS ISSUE NEEDS TO BE SERIOUSLY INVESTIGATED SINCE WATER LEAKING FROM THE SUNROOF MAY CAUSE MANY OTHER ELECTRICAL ISSUES WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100324June 7, 2018
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE CLOCKSPRING FAILED. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG ERROR WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. IN ADDITION, THE HORN FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO SUNRISE VOLKSWAGEN (931 SUNRISE HIGHWAY, LYNBROOK, NEW YORK 11563, 516-596-5970) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING FAILED. THE VEHICLE WAS NOT REPAIRED. THE DEALER ALSO STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098681May 29, 2018
UNKNOWN OR OTHER
PANORAMIC SUNROOF EXPLODING AND SHATTERED WHILE DRIVING, BROKEN PIECES OF GLASS FALLING INTO DRIVER'S AND PASSENGER'S CABIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097685May 23, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
CLOCK SPRING IN STEERING COLUMN BROKE WHEN TURNING STEERING WHEEL. AS A RESULT, AIRBAG LIGHT HAS ILLUMINATED, INDICATING AN AIRBAG FAULT. AIRBAG ERROR ALSO INDICATED ON THE DASHBOARD INFORMATION SCREEN. IN ADDITION, ALL STEERING WHEEL BUTTONS HAVE STOPPED WORKING. UPON RESEARCHING, THIS HAS BEEN A KNOWN ISSUE, AND ALSO A RECALL ITEM. IN CALLING THE LOCAL DEALER, I WAS REFERRED TO VW OF AMERICA FOR ASSISTANCE. THEY LOOKED INTO MY VIN, SND INFORMED ME THAT MY VEHICLE HAD ALREADY BEEN IN UNDER RECALL TO HAVE THE CLOCK SPRING REPLACED (2016), AND THAT THEY WOULD NOT COVER ANY FURTHER WORK RELATED TO THIS ISSUE ON MY VEHICLE. IT IS MY OPINION THAT VOLKSWAGEN, UNDER THE ORIGINAL RECALL, REPLACED THE CLOCK SPRING WITH THE SAME, OR EVEN A MORE INFERIOR QUALITY PART. THUS LEADING TO AN UNSAFE CONDITION, IN AN AIRBAG SYSTEM FAULT. THIS RECALL SHOULD BE EXPANDED TO RECTIFY ANY 'SUPPOSED" PRIOR FIXES THE VW HAD DONE, AS SO MANY ARE HAVING ISSUES AFTER HAVING THE RECALL WORK DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096810May 19, 2018
AIR BAGS, SEAT BELTS
THERE WAS NO CRASH OR PHYSICAL DAMAGE TO MY VEHICLE, AIRBAG SYSTEM IS MALFUNCTIONING. FOR ABOUT A WEEK NOW, "ERROR: AIRBAG" MESSAGE IS SHOWN UP ON DASHBOARD AND THE AIRBAG LIGHT HAS TURNED ON. IN ADDITION TO THAT, EVEN I BUCKLED UP, WHEN I MAKE A RIGHT TURN SEAT BELT ALARM IS BEEPING AND SEAT BELT LIGHT HAS TURNED ON WHILE I AM DRIVING. I AM CONCERNING ABOUT THIS SERIOUS SAFETY ISSUE. I AM DRIVING MY CAR EVERYDAY WITH POTENTIAL THREAT OF ACCIDENT WITHOUT AIRBAGS BEING DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093405May 11, 2018
AIR BAGS
AIRBAG INFIGHTER CLOCK SPRING FAILS EVEN AFTER INSTALLING RECALL 15V483000. THIS IS A $664+TAX REPAIR AT TH VW DEALER. IN THE M A TIME, NO HORN, AIRBAG OR STEERING WHEEL CONTROLS WORK. ERROR CODE 00588 IS THROWN. AIRBAG IDIOT LIGHT IS ON AS WELL AS AN ERROR MESSAGE ON THE DASHBOARD DISPLAY WHEN YOU START THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083464April 5, 2018
AIR BAGS, UNKNOWN OR OTHER
I HEARD A LOUD CLICKING SOUND WHEN TURNING MY STEERING WHEEL AND SINCE THEN MY AIRBAG LIGHT HAS BEEN ON AND MY HORN DOES NOT WORK ON MY VEHICLE. I SAW THE RECALL FOR THE CLOCK WHEEL SPRING IN 2015 AND THEY CLAIM IT HAS BEEN FIXED, BUT I HAVE SINCE SEEN FURTHER INVESTIGATION AS TO WHETHER OR NOT VW ACTUALLY FIXED THE PROBLEM. MY CAR WAS STATIONARY AND I WAS ATTEMPTING TO TURN OUT OF A PARKING SPOT WHEN THIS HAPPENED. I STILL HEAR CLICKING NOISES IN THE STEERING WHEEL SOMETIMES WHEN I TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082300March 31, 2018
UNKNOWN OR OTHER
SUNROOF SPONTANEOUSLY EXPLODED WITH A LOUD BOMB-LIKE SOUND. I WAS DRIVING ON INTERSTATE 80 IN WEST SACRAMENTO, CA TOWARD DOWNTOWN. THE SUNSHADE WAS CLOSED AND CAUGHT THE GRAVEL-LIKE PIECES OF GLASS. AS I PULLED OFF THE ROAD, THE GLASS CONTINUED TO CRACK INTO MORE PIECES AND COLLAPSE INTO THE SHADE. 75% OF THE SUNROOF GLASS WAS GONE, LEAVING A LARGE WHOLE IN THE ROOF WHEN I STOPPED, INSPECTED, AND CALLED FOR A TOW HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076247March 5, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2012 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE DRIVER'S SIDE BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED BY THE INSURANCE COMPANY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THERE WERE NO RECALLS ASSOCIATED WITH THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. THE VIN WAS NOT PROVIDED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11075055February 26, 2018
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. WHILE DRIVING VARIOUS SPEEDS, THE CLOCKSPRING MALFUNCTIONED IN THE VEHICLE. THE CONTACT STATED THAT THE HORN BEEPED INCESSANTLY AND THERE WERE NOISES IN THE STEERING COLUMN. IN ADDITION, THE AIR BAG INDICATOR ILLUMINATED. OURISMAN VOLKSWAGEN IN LAUREL, MARYLAND WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072183February 11, 2018
ENGINE
TIMING TENSIONER CHAIN BLEW AND SHREDDED OUR ENGINE AT 65,000 MILES. METAL PIECES WERE FOUND IN THE OIL PAN. THIS HAPPENED IN A PARKING LOT WHEN THE CAR FAILED TO START - THANKFULLY NOT WHILE THE VEHICLE WAS IN MOTION. VW SERVICE TRIED TO INSINUATE THAT WE MAY NOT HAVE CHANGED THE OIL OFTEN ENOUGH, WHICH IS LOW CONSIDERING WE HAVE ALL RECORDS SHOWING WE CHANGED THE OIL EXACTLY WHEN PRESCRIBED BY VW, AS THE SERVICE GUY LATER ADMITTED. THE REAL ISSUE IS THE TENSIONER CHAIN IS SUSCEPTIBLE TO FAILURE. THIS IS NOT ONLY DANGEROUS (I.E. IF THE ENGINE FAILED WHILE ON A HIGHWAY WITH YOUNG CHILDREN IN THE BACK) BUT EXPENSIVE, AND IT IS INFURIATING THAT VW DID NOT RECOMMEND A SIMPLE REPLACEMENT WHEN THEY BECAME AWARE OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067396February 7, 2018
AIR BAGS
AIR BAR CLICK SPRING FAILED ON VEHICLE ON OR ABOUT 12/6/17. RECALL (15V483000- CLOCK SPRING) INCLUDED 2010-14 TIGUANS BUT WAS TOLD BY VW OF AMERICA THAT OUR 2012 VEHICLE DID NOT QUALIFY FOR THE RECALL. VW SERVICE AGENT AT THE DEALERSHIP SAID THAT THE RECALL 'EXPIRED'. VEHICLE WAS OUTSIDE OF 'BUMPER TO BUMPER' AND POWER TRAIN WARRANTY. DEALERSHIP CHARGED $669 PLUS TAX TO REPLACE THE DEFECTIVE CLOCK SPRING. THE SPRING FAILED FROM ROUTINE, NORMAL DRIVING CONDITIONS. THE SPRING FAILURE CAUSED A LOSS OF POWER TO THE DRIVER'S SIDE AIR BAG AND THE VEHICLE'S HORN THUS COMPRISING THE SAFETY OF THE VEHICLE. CLOCK SPRING FAILURE HAS BEEN AN ONGOING ISSUE FOR VW. VW HAS BEEN RELUCTANT TO RECALL ALL VEHICLES INVOLVED OR PROVIDE CUSTOMERS WITH ANY COMPENSATION FOR THE HEFTY REPAIR BILL TO REPLACE THIS DEFECTIVE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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