Volkswagen Tiguan Complaints (2011)

162 consumer complaints on file.

#11104111June 26, 2018
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I'M NOT SURE WHY THIS ISSUE HAS NOT BEEN RECALLED BUT THERE'S PLENTY ON THIS THAT PEOPLE ARE EVEN GOING TO THE TV NEWS STATIONS FOR HELP.THERE WAS NOTHING WRONG ,NO LIGHTS,NO WARNING LIGHTS PRIOR AND ALL OF A SUDDEN MY ENGINE MOTOR STOPS WORKING. I SPOKE WITH THE WARRANTY COMPANY ,THE EXTENDED WARRANTY COMPANY AS WELL AS VOLKSWAGEN... NOT ONE OF THEM WILL COVER THE ISSUE NOR HELP WITH THE ISSUE AT ALL. THE CAR WAS IN GREAT SHAPE AND ONLY JUST TURNED A MONTH AGO TO ONE HUNDRED THOUSAND MILES. I CAN'T AFFORD ALMOST 8 THOUSAND FOR NEW ENGINE AS WELL AS LABOR COSTS. THE CAR IS NOT VERY OLD FOR IT NOT TO B RUNNING AND MOTOR COMPLETELY STOP.I HAD TWO PAY THREE DIFFERENT DIAGNOSTIC COSTS AND TWO DIFFERENT TOWS. I NEED HELP,I WOULD ADVISE PEOPLE TO LOOK AT COMPLAINTS FROM 2009-2013 ON THIS VEHICLE WITH MOTOR WITH LOW MILES HAVING THIS ISSUE .IM THINKING OF CONTACTING A LAWYER TO HELP WITH THE ISSUE AS WELL AS THE VERY EXPENSIVE REPAIR COSTS.PRIOR TO THIS I OWNED THE DISEL PASSAT AND HAD TO TURN THAT IN WITH VOLKSWAGEN LYING ON EMISSIONS.DO NOT BUY A VOLKSWAGEN ,NOT WORTH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102266June 18, 2018
ENGINE
MY DAUGHTER WAS DRIVING THE CAR EVERYTHING WAS FINE GOING GOOD AS SHE WENT TO PUT IN PARK THE CAR JUST STOPPED..THE ENGINE COMPLETELY STOPPED. IT'S STILL NOT RUNNING ST ALL FOR NO REASON AT ALL.THE MAINTENANCE ON CAR IS UP TO DATE AS WELL AS BRAND NEW TIRES PUT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102267June 18, 2018
ENGINE
I HAD DID THIS BACK IN JANUARY AS WELL AS THE CAR ITSELF WAS NOT FEELING RIGHT. ON THE NEWS PEOPLE WITH THE SAME PROBLEM BETWEEN MILES OF 57 THOUSAND TO OVER 100 THOUSAND COMPLAINED ABOUT ENGINE,MOTOR COMPLETELY STOPPING,COMPLETELY NOT WORKING. MY CAR AS WELL JUST FULLY STOPPED FOR NO REASON.IVE CALLED MY WARRANTY COMPANY AND DUE TO IT BEING JUST 100 THOUSAND MILES AND TWO THOUSAND OVER BUT A YEAR 2019 STILL THEY WILL NOT HELP ME AT ALL.MY CAR IS STUCK IN MY DRIVEWAY WITH ME NOT HAVING A CAR TO DRIVE .I NEED HELP THIS IS NOT NORMAL THAT AN RHINE WITH NO PRIOR SIGNS JUST STOPS .I AM LOOKING FURTHER FOR MY OPTIONS AS I'M GETTING NO HELP THRU ANY VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098614May 29, 2018
AIR BAGS, STEERING
AFTER DRIVING MY 2011 TIGUAN FINE A COUPLE TIMES EARLIER IN THE DAY, I CAME BACK TO MY PARKED CAR, AND TURNED IT ON. WHEN I DID THIS MY AIRBAG LIGHT CAME ON WITH AN "ERROR: AIRBAG" MESSAGE ON THE DISPLAY. AFTER THIS HAPPENED, I NOTICE THE HORN AND OTHER ELECTRICAL FEATURES OF THE WHEEL DIDN'T WORK. I TOOK IT INTO THE SHOP, AND THEIR SAID THE CLOCK SPRING NEEDS REPLACED. IT WASN'T UNTIL AFTER ALL OF THIS THAT I FOUND OUT THERE HAD BEEN A RECALL. I WAS NEVER NOTIFIED OF THIS RECALL BEFORE. ALTHOUGH THE CLOCK SPRING NEEDS REPLACED, THE VW SERVICE CENTER SAID THEY CANNOT GET THE CLOCK SPRING PART TO REPLACE IT. THEY COULDN'T TELL ME A TIME THAT THE PART WOULD BE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093843May 15, 2018
AIR BAGS, UNKNOWN OR OTHER
AS I WAS TURNING THE STEERING WHEEL WITH THE VEHICLE IN MOTION, I HEARD A CLICKING SOUND AND THEN A SNAP. THE AIRBAG LIGHT IMMEDIATELY CAME ON AND ALL ELECTRONIC CONTROLS ON THE STEERING WHEEL AND THE HORN CEASED TO WORK. I HAD THE COVER PUT ON BASED ON THE PREVIOUS RECALL, WHICH OBVIOUSLY FAILED. I TOOK IT INTO THE DEALERSHIP AND AFTER A HARD FIGHT, HAD THEM REPLACE THE CLOCK SPRING. THEY REFUSE TO ACKNOWLEDGE THAT THE ISSUE WITH THE HORN WAS RELATED TO THIS; HOWEVER, I HAVE READ SEVERAL OTHER COMPLAINTS INDICATING THE SAME ISSUE. CURRENTLY, THEY HAVE NOT BEEN ABLE TO REPAIR MY HORN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092664May 9, 2018
ENGINE
BRIGHT RED "OIL CAN" STARTS FLASHING ON SCREEN WHILE ON MAJOR HIGHWAY. MADE I HOME. THE NEXT DAY THE CAR KEPT STALING BEFORE I EVEN LEFT FOR WORK. FOUND OUT NO OIL WAS BEING DISTRIBUTED THROUGH THE MOTOR CAUSING THE ENGINE TO SEIZE. LOUD NOISE COULD ALSO BE THE TIMING BELT, WHICH IS A COMMON PROBLEM IN THESE VEHICLES. NOW I HAVE A CAR THAT IS NOT PAID OFF, AND I CAN'T DRIVE. THIS IS AN ABSOLUTE NIGHTMARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091123May 1, 2018
AIR BAGS, UNKNOWN OR OTHER
CLOCK SPRING FAILED TWICE CAUSING PASSENGER AIRBAG LIGHT TO FAIL AND HORN DOES NOT WORK. FIRST REPAIR WAS UNDER WARRANTY AND 2ND REPAIR WAS UNDER THE RECALL. DEALER SAID I HAVE TO CALL VW TOO COVER IT AND VW CUSTOMER SERVICE SAID IT WILL NOT BE COVERED UNTIL A 2ND RECALL IS ORDERED. SO FAR VW HAS NO PLANS TO RECALL IT AGAIN ON THEIR OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081069March 23, 2018
ENGINE
CAR WAS RUNNING FINE, NO DASH LIGHTS, ODD SOUNDS OR ANYTHING TO INDICATE ISSUE. LAST OIL CHANGE WAS NORMAL AND ALMOST DUE FOR NEW OIL CHANGE. AT 109K MILES, WENT TO START THE CAR AND TURNED OVER BUT IMMEDIATELY SHUT DOWN. THOUGHT MAYBE KEY FOB OR FUEL PUMP BUT HAD TO HAVE TOWED TO VW DEALER. UPON REVIEWING, DEALER EXPLAINED THAT CAR SUDDENLY JUMPED THE TIMING CHAIN AND RUINED THE ENGINE, REQUIRING REPLACEMENT OF NEW ONE COSTING $8000+. SINCE OUT OF WARRANTY, VW WILL NOT ASSIST IN ANY WAY EVEN THOUGH APPEARS TO BE COMMON ISSUE WITH THIS VEHICLE. THIS IS A SAFETY RISK IF THIS HAPPENS WHILE CAR IS MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076645March 7, 2018
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE MAKING A LEFT TURN, THERE WAS A CLICKING NOISE COMING FROM THE STEERING WHEEL AND AN AIR BAG WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO BRANDON VOLKSWAGEN (9816 E ADAMO DR, TAMPA, FL 33619, (844) 378-9574) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067263February 6, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
MY AIRBAG LIGHT STAYS ON IN THE CAR IT IS MY DASHBOARD I HAVE HAD IT RESET AND IT STILL KEEPS COMING ON AND IT SAYS AIRBAG ERROR WHAT CAN I DO ABOUT THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062409January 12, 2018
ENGINE
WHEN ATTEMPTING TO START MY CAR, IT WOULD NOT 'CATCH' AND START RUNNING. I TOOK IT TO THE LOCAL VOLKSWAGEN SHOP AND WAS TOLD THAT THE TIMING CHAIN TENSIONER FAILED. THE RESULT WAS A SLIPPED TIMING CHAIN THAT RENDERED THE ENGINE USELESS. I WILL NEED A WHOLE NEW ENGINE. I UNDERSTAND NOW THAT THIS IS A COMMON PROBLEM WITH THIS MAKE AND MODEL OF ENGINE FROM VOLKSWAGEN. THE CAR CURRENTLY HAS 82,000+ MILES AND IN MY HUMBLE OPINION, IS TOO EARLY FOR THIS TYPE OF FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062495January 12, 2018
ENGINE
MY CAR WOULD JUST B DEAD.COULDNT START IT WITH A JUMP.NEDED IT TOWED.FOUND OUT IT WAS A TIMING CHANGE AND NEEDED TO B DONE ASAP OTHERWISE ENGINE COULD STOP WORKING.OF COURSE NOT UNDER WARRANTY AND THE DEALERSHIP COSTS WERE OUTRAGEOUS SO DECIDED TO GO ANOTHER PLACE WHICH CHARGED ME HALF THE MONIES TO GET IT DONE.TIL THIS DAY THE CAR NEVER RUNS RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058017January 2, 2018
STEERING
THE POWER STEERING STOPS WORKING IN COLD WEATHER. -10 F DEGREES OR COLDER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057731December 31, 2017
ENGINE
WE WERE DRIVING THE CAR AND THE ENGINE SEIZED AND SHUT DOWN COMPLETELY AS WE WERE IN MOTION. UNABLE TO START ENGINE AGAIN. AT 52,000 MILES, THE VW MOHEGAN LAKE MOTORS TOLD US THAT THE ENGINE NEEDED TO BE REPLACED FOR $8K. RESEARCH INDICATES IT HAD BEEN A KNOWN PROBLEM WITH VW ISSUING TECHNICAL SHEETS ABOUT THE ENGINE IN THESE MODELS AND HAVING THE SAME ISSUE. THEY REFUSED TO PAY BECAUSE NO LONGER UNDER WARRANTY WHICH HAD ENDED A MONTH BEFOREHAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057066December 28, 2017
ENGINE
CAR WAS DRIVEN HOME WITH NO ENGINE NOISE OR SMOKING AND PARKED BY THE STORM DRAINAGE. NO SIGNS OR ANYTHING PRIOR THAT THE CAR NEEDED SERVICING. ABOUT 5 MINUTES LATER WENT OUTSIDE TO MOVE THE CAR UP FROM THE DRAINAGE ABOUT 5 FEET TO IN FRONT OF THE CENTER OF THE HOUSE IN FRONT OF THE DOOR. OPENED CAR DOOR AND PLACED KEY IN TO TURN THE ENGINE ON. ENGINE JUST TURNED BUT WOULD NOT IGNITE OR COME ON. ON 12/26/17 CONTACTED THE DEALER AND STATED THE ISSUE. QUICK THOUGHT WAS THE FUEL PUMP OR MODULE WENT OUT. HAD THE VEHICLE TOWED TO THE DEALER. AFTER DIAGNOSIS AND RESEARCH. FOUND OUT THE ENGINE HAD "JUMPED TIMING" OR TENSIONER HAD CRASHED THE ENGINE. CAR HAS 63K MILES AND NOW TO FIX IT WILL COST 7000.00. DEALER STATED WITH A 10% DISCOUNT THE COST WILL BE LOWERED 6,1000.00 PLUS TAXES. TOTAL RIP OFF THE CAR HAS A WARRANTY OF 36K WHEN PURCHASED BUT NOW HAS PAST THE MILEAGE TIMEFRAME BUT THE (TENSIONER) IS NOT TO GO OUT OR HAVE PROBLEMS UNTIL THE VEHICLE REACHES AROUND 120K .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055286December 18, 2017
AIR BAGS
TAKATA RECALL, I CALLED THE VW DEALER AT GREENWOOD, IN DREYER&REINBOLD, 317-527-4845,,,AND I WAS TOLD 3 TIMES THAT MY VEHICLE WAS NOT ON THE RECALL LIST, YET THE AIRBAGRECALL WEB SITE CONFIRMS THAT IT IS ON RECALL AND TO CONTACT THE DEALER, HOW DO I SAFELY RESOLVE THIS ???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020953August 31, 2017
ENGINE
THE GEARBOX FUSED TO THE TRANSMISSION AND NEEDS TO BE COMPLETELY REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020597August 30, 2017
ENGINE
ON AUGUST 15, 2017 I ATTEMPTED TO START MY VEHICLE AFTER SITTING IN MY DRIVEWAY FOR 24 HRS. THE ENGINE WOULD NOT TURN OVER. THE VEHICLE WAS TOWED TO MY LOCAL DEALERSHIP FOR DIAGNOSIS. THE MECHANIC DIAGNOSED CATASTROPHIC INTERNAL TOP-END DAMAGE DUE TO A FAILED TIMING CHAIN TENSIONER. QUOTED $6,600.00 TO REPAIR. VOLKSWAGEN HAS REFUSED TO PAY FOR THE REPAIR. VEHICLE HAS 64,000 MILES AND ALL FACTORY RECOMMENDED SERVICES HAVE BEEN COMPLETED AT THE DEALERSHIP(S). VW DOES NOT RECOMMEND ANY SERVICE OR INSPECTION BE DONE TO THE TIMING CHAIN TENSIONER OR AFFILIATED COMPONENTS AT OR EVEN NEAR THE MILEAGE THAT MY VEHICLE HAS RECORDED. DUE TO THE NUMBER OF COMPLAINTS REGISTERED, LAWSUITS FILED AND VW,S ACKNOWLEDGEMENT OF THIS PROBLEM I BELIEVE THIS NOT TO BE AN ISOLATED EVENT. THERE APPEARS TO BE A SYSTEMIC PROBLEM WITH THE TENSIONER THAT VW IS AWARE OF YET REFUSES TO PROPERLY ADDRESS OR PROVIDE REMEDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020626August 30, 2017
POWER TRAIN
FAULTY PCV LED TO BLOWN REAR MAIN SEAL, TIMING CHAIN COVER, AND OIL SEPARATOR. CO SAID 2011 TIGUANS ARE COVERED UNDER AN EXTENDED WARRANTY BUT CLAIMED MY VIN WAS NOT INCLUDED DESPITE BEING A 2011 TIGUAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019955August 27, 2017
ENGINE
TAKATA RECALL: ON AUGUST 7, 2017, MY CAR WAS ON STATIONARY MODE AND WHEN I TRIED TO TURN IT ON BUT FAILED TO DO SO, I THOUGHT THEN THAT THE PROBLEM COULD BE WITH THE STARTER. I HAD THE CAR TOWED TO THE DEALERSHIP ON FRIDAY, AUGUST 18, 2017 FOR DIAGNOSTICS. ON MONDAY, AUGUST 21ST, I GET A CALL BACK FROM THE DEALERSHIP SAYING THAT THE ISSUE IS WITH THE TIMING CHAIN TENSIONING SYSTEM. THE CHAIN TENSIONING SYSTEM HAS A MAJOR DEFECT THAT CAN CAUSE THE CHAIN TO LOSE TENSION WHEN THE VEHICLE IS OFF, WHICH CAN ALLOW THE CHAIN TO 'JUMP A TOOTH' IN THE CAR'S CAMSHAFT AND CAUSE SERIOUS DAMAGE TO THE VEHICLE'S ENGINE. THIS IS VERY UPSETTING AND CATASTROPHIC FOR ME SINCE I HAVE NO FAULT WITH THIS $7000 TO $10,000 DEFECT. I TRULY BELIEVE THAT VOLKSWAGEN VIOLATED CONSUMER PROTECTION, FEDERAL WARRANTY, AND ANTI-FRAUD LAWS. IF I NEW THAT THE TIGUAN HAD SUCH A DEFECT, I WOULDN'T HAVE BOUGHT IT IN THE FIRST PLACE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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