Volkswagen Tiguan Complaints (2013)

140 consumer complaints on file.

#11514076March 27, 2023
AIR BAGS
The contact owns a 2013 Volkswagen Tiguan. The contact stated that upon entering the vehicle, she saw water leaking from the sunroof. The vehicle was taken to a local dealer, where it was diagnosed that the sunroof drain tubes needed to be flushed out. The vehicle was repaired; however, the failure recurred. Additionally, the contact stated that the vehicle was stalling while driving at various speeds. The air bag warning light was illuminated. The vehicle was taken back to the dealer, where it was diagnosed that the headliner and both frontal air bags clock springs assemblies needed to be replaced due to water intrusion. The vehicle remained at the dealer awaiting repairs. The VIN was not included in NHTSA Campaign Number: 15V483000 (Air Bags). The manufacturer was made aware of the failure. The approximate failure mileage was 23,000. The contact stated was astonished at $4,700 to pay and receive the vehicle, after 3 months of paying the rental of the car filing a comprehensive liability with the insurance company. And to receive the vehicle not in the same condition as prior to the repairs. The contact stated that they were forced to pay out of pocket for a rental car since the dealership does not provide rental vehicles. They are confused as to why there wasn't a recall on the leaky sunroof when the manufacturer was aware of it and when there is currently a class action lawsuit involving this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487297September 30, 2022
AIR BAGS
The clockspring in the steering wheel snapped which controls airbags and turn signals. This repair is under warranty because of a faulty part but VW has been backlogged for 11 months now on this part and still no end in sight. I see brand new vehicles coming out of VW but this part has been neglected even though its a safety concern that is purely their fault. If I am in an accident while this under warranty repair has been neglected I could severely injure myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484069September 12, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
Fuel door actuator intermittently jams prevents access to the fuel nozzle. Yes, the car was off and locks disengaged. I had to spend $304.00 have the part replaced so that I can fuel my car. I researched this issue online VW drivers across models have experienced this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480985August 24, 2022
ENGINE
The turbo cracked with low mileage and regular maintenance destroying many engine components and causing the car to stop while driving. This is the 3rd instance my shop had seen with a Tiguan’s turbocharger cracking and destroying the engine for no clear reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480873August 23, 2022
STEERING
The contact owns a 2013 Volkswagen Tiguan. The contact stated while driving approximately at 70 MPH, the power steering failed. The contact had to use arm strength to pull the vehicle safely off the road. The contact stated she noticed a red warning light illuminated on the left side of the instrument panel. The contact was able to return the power steering function after waiting for about 20 minutes with the engine off. The contact stated that the power steering failure had also occurred at street speeds of approximately 30 MPH. The contact was able to drive the vehicle to a dealer who diagnosed that the failure was due to the vehicle battery and replaced the battery. The contact stated that the failure occurred again. The vehicle was not returned to the dealer and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469739June 17, 2022
AIR BAGS, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
My 2013 Volkswagen Tiguan has had an airbag light on the instruments display since early March of 2022. At the same time lights on the steering wheel no longer illuminate and the horn does not function. I had earlier received a recall notice and took the car to my dealer for analysis on March 14. The service technician determined that the clock spring was defective and on and ordered the part which he said may be a week or two. I have checked with my dealer's part's department every month since then, and no part has arrived. I have been told that it is a supply issue. I am especially concerned that I have had several very close calls on limited access highways when a car has nearly veered into my car from a lane either from the left or the right, and I have no horn to alert the other driver who for some reason has failed to see me. I also am concerned that having a collision and having to airbag could be a very serious accident causing severe injury or death. This vehicle in unsafe and will not pass inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465688May 23, 2022
STEERING
While driving on the freeway the red power steering warning light along with a loud warning signal came on and I could not steer the car anymore. The whole steering system broke down without prior warning or accident. Talking to Volkswagen the customer service told me while regrettable things like that could happen but I think this is a serious safety hazard that could have cost lives.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463923May 9, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact owns a 2013 Volkswagen Tiguan. The contact stated while driving at various speeds, the air bag warning light illuminated. Additionally, the horn became inoperable. The contact had taken the vehicle to a local dealer who diagnosed that the clockspring cable needed to be replaced; however, the replacement part was unavailable. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 89,271.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462978May 1, 2022
UNKNOWN OR OTHER, STEERING, AIR BAGS
The clock-spring in our VW Tiguan broke/snapped disabling the electronics on the steering wheel - including the vehicles horn and airbag which are both safety features. There are numerous other people having a similar experience on Twitter. We are being told by VW that the vehicle is still safe to drive which is frankly, insulting. The VW dealership/Indigo Auto Group in San Rafael, CA has verified this as an issue and there is a clock-spring shortage with no ETA on resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462090April 25, 2022
AIR BAGS
The contact owns a 2013 Volkswagen Tiguan. The contact stated that he had received notification of NHTSA Campaign Number: 15V483000 (Air Bags) however, the part to do the recall repair was not available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool showed no open recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460888April 15, 2022
AIR BAGS
The contact owns a 2013 Volkswagen Tiguan. The contact stated that while his spouse was driving approximately 65 MPH, the air bag warning light illuminated on the instrument panel. The vehicle was taken to the local dealer who diagnosed the vehicle with a clock spring failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 104,222.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454761March 1, 2022
FUEL/PROPULSION SYSTEM, ENGINE
The coolant pump started to leak Then there were heating issues that still have not been fixed after that the engine ran out of oil from combusting it. while I was driving at the engine started shaking the vehicle did not want to move I took it to a mechanic to put oil in it so I could get it off of the road and in my driveway I have taken it to multiple mechanics and they have all said the engine failed and it's burning oil and shooting the gas and oil up through the engine cylinders. I've had to get multiple spark plugs replaced because they keep being burnt
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449106January 27, 2022
AIR BAGS
The air bag clock spring keeps breaking in my Tiguan 2013. This deactivates the air bag as well as all other features in the steering wheel such as the horn and electronic controls. Risk of injury is high when the air bag does not deploy in a collision. Also, I cannot use the horn to alert others of a hazard unable to prevent a collision. VW has replaced the part 4 times but this does not solve the problem. Part keeps breaking. There's no warning to driver before air bag clock spring it breaks again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441075November 19, 2021
ELECTRICAL SYSTEM, AIR BAGS
The contact owns a 2013 Volkswagen Tiguan. The contact stated that air bag error message was displayed. The electrical system on the steering wheel was blank. The contact was unsure if the horn was operable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 90,000. The VIN was invalid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435733October 6, 2021
ENGINE
The engine light went on due to a timing chain failure and then a leak on the water pump. Coolant leaked and needed to be refilled to keep the coolant light from blinking and beeping. Mechanic both needed to be replaced for ~$4000. Mileage at ~66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431249August 31, 2021
ENGINE
Loss of power created by stuck waste gate actuator arm attached to the turbo. Lack of boost limited the vehicle's power while on the interstate which caused panic, but I was able to pull over and there was not an accident. Check engine light illuminated and the dealer informed me the turbo would need to be rebuilt and the price for that service is just above $3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426906July 28, 2021
ENGINE
Engine boost stopped working around 40,000 miles. No recalls, no repair under vehicle warrantee. Check engine light is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418917May 28, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2013 Volkswagen Tiguan. The contact stated that the door locks failed to function as designed. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 76,709.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414069April 27, 2021
ELECTRICAL SYSTEM
THE PANORAMIC SUN ROOF CAUSING WATER IN VEHICLE.MOLDY SMELL, WINDSHIELD MOISTURE. GASKET DO NOT APPEAR TO BE CRACKED OR DAMAGED. 2013 WV TIGUAN. STARTED AFTER 5 YEARS OF OWNERSHIP. CAR WAS PARKED. NO VISIBLE WATER MARKS ON HEAD LINER. RECENTLY HAD HEAVY RAIN. I BELIEVE SAFETY RISK. WIRES UNDER SEAT, MOLD, VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408376April 16, 2021
AIR BAGS, ELECTRICAL SYSTEM
STEERING WHEEL MADE CLICKING NOISE, SUDDENLY THE AIRBAG LIGHT CAME ON AND NO STEERING WHEEL CONTROLS WOULD WORK WHILE DRIVING DOWN THE HIGHWAY. LOOKED UP THAT IT COULD BE THE RECALL ON THE CLOCK SPRING STATING DEBRIS COULD GET INTO THE AREA AND CAUSE A FAILURE. SPOKE WITH VW OF AMERICA, STATES THE VEHICLE IS ONLY COVERED UP TO 120,000 (MY MILEAGE AT TIME OF CALL TO VW WAS 135K). GIVEN THIS IS A KNOWN ISSUE FOR THESE VEHICLES AND THE INVESTIGATION EVEN NEEDED TO BE RE-OPENED IN 2018, YOU THINK THE COMPANY WOULD CARE ABOUT THE SAFETY OF THEIR CUSTOMERS AS I AM NOW DRIVING A VEHICLE WITH AN AIRBAG THAT WON'T DEPLOY UPON IMPACT (POSSIBLY FATAL).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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