Volkswagen Passat Complaints (2010)

172 consumer complaints on file.

#11046157November 14, 2017
STEERING
STEERING COLUMN LOCK DEVICE FAILED. INSTRUMENT PANEL MESSAGE CENTER BEGAN DISPLAYING "STEERING COLUMN LOCK DEFECTIVE", WITH ILLUMINATION OF A WARNING LAMP, AND WOULD IMMEDIATELY SHUT DOWN ENGINE UPON INITIAL START-UP (OR ON OCCASION, WOULD NOT ALLOW VEHICLE TO EVEN BE STARTED). VEHICLE WAS STATIONARY AT ALL TIMES. ON A SECOND OR THIRD TRY, SOMETIMES WITH A SMALL TWIST OF THE STEERING WHEEL, THE VEHICLE WOULD START AS NORMAL AND WAS DRIVEABLE. VW RECALLED VEHICLES FOR THIS DEFECT, BUT IT APPEARS THE RECALL EXPIRED FEB 2013. THIS CONTINUES TO BE A COMMON PROBLEM AND I'M PUZZLED HOW OR WHY THIS RECALL WAS ALLOWED TO EXPIRE. COST TO REPAIR WAS OVER $600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040127October 26, 2017
AIR BAGS
TAKATA RECALL - WAITING SEVERAL YEARS FOR PERMANENT AUTHORIZED REPAIR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035580October 23, 2017
ELECTRICAL SYSTEM, STEERING
DURING THE NORMAL OPERATION OF THE VEHICLE, WITHOUT NOTICE THE STEERING WHEEL LIGHT COMES ON AND DISABLES THE ABILITY TO STEER THE VEHICLE NORMALLY. I'VE INCOUNTER THIS PROBLEM AT ALL SPEEDS AND ALSO DURING IDLELING AT A RED TRAFFIC LIGHT. PLEASE HELP AS THIS MAY CAUSE ME TO HAVE A SERIOUS ACCIDENT. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035392October 21, 2017
ENGINE
TIMING CHAIN BROKE AT 69,000 MILES. OIL CHANGES WERE KEPT UP WITH CONSISTENTLY WITH CAR. ENGINE NOW HAS TO BE REPLACED IN ORDER FOR CAR TO DRIVE. VEHICLE WAS STATIONARY WHEN IT STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034230October 18, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2017. THE DEALER (AUTOBARN VOLKSWAGEN OF COUNTRYSIDE, 6161 JOLIET RD, COUNTRYSIDE, IL, 60525) WAS CONTACTED AT 708-354-6600 AND STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN WORK HAS BEEN COMPLETED, SEE INVOICE. UPDATED 8/22/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032167October 7, 2017
ENGINE
CAR CUTS OFF WHILE DRIVING AND OIL PRESSURE LIGHT COMES ON. DEALER SAYS THE TIMING BELT SKIPPED AND DAMAGED THE ENGINE AND THAT ITS A COMMON PROBLEM WITH VW CARS. THE COST TO FIX IS $4K WHICH IS RIDICULOUS FOR A "KNOWN ISSUE". WHEN GOOGLING THIS ISSUE THERE ARE SEVERAL PASSAT OWNERS EXPERIENCING THE SAME THING AND THERE ARE EVEN CLASS ACTION SUITS BECAUSE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029933September 26, 2017
AIR BAGS
TAKATA RECALL, VOLKSWAGEN WAITED FOR OVER 1 1/2 YEARS TO RECALL AND THEN THE "FIX" WAS TO REPLACE WITH "NEW/OLD STOCK" AND SAID WOULD REPLACE THIS AT A LATER DATE WITH A FINAL FIX. WAITING ALMOST 2 YEARS TO FIX (NOT REALLY) A LIFE ENDANGERING DEFECTIVE PART WITH A SIMILAR PART IS NOT A RECALL REPAIR. VOLKSWAGEN CONTINUES TO IMPORT AND BUILD NEW VEHICLES WITH AIR BAGS BUT HAS NOT PLACED A HIGH PRIORITY ON REPAIRING THE RECALL. FOR THE PROTECTION OF CUSTOMERS WHO SPENT AS I DID NEARLY $30,000 ON A UNSAFE POTENTIALLY LIFE THREATENING PRODUCT I WOULD EXPECT A MANUFACTURER TO TAKE A RECALL MORE SERIOUSLY AND IF NOT FOR THE PROPER GOVERNMENT AGENCY TO TAKE ACTION. AT THIS TIME VOLKSWAGEN OFFERS NO TENTATIVE DATE FOR CORRECTION OF THE AIR BAG DEFECT. VOLKSWAGEN HAS NOT TAKEN MY REQUEST FOR THE VEHICLE TO BE BOUGHT BACK OR IMMEDIATELY PROPERLY FIXED AS 99% OF ALL PRODUCT RECALLS ARE HANDLED BUT SO FAR HAS NOT BEEN HELD RESPONSIBLE FOR AN UNACCEPTABLE DELAY IN A REMEDY OF THE RECALL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023385September 13, 2017
ENGINE
ON MAY 25, 2017 MY WIFE AND I PURCHASED A 2010 VOLKSWAGEN PASSAT FOR OUR SON WHO IS MAKING MONTHLY PAYMENTS. APPROXIMATELY ONE MONTH AFTER THE PURCHASE HE WAS ON THE ON RAMP GETTING READY TO PULL ONTO HIGHWAY 65 IN SPRINGFIELD, MISSOURI. THE CAR SEEMED TO LOSE ENERGY AND WASN'T ACTING CORRECTLY. FEARING THAT IT WOULD DIE WHEN HE PULLED ONTO THE HIGHWAY, HE PULLED TO THE SIDE OF THE ROAD TO SEE WHAT WAS WRONG. AFTER LOOKING AT THE ENGINE HE DECIDED TO GET OFF THE HIGHWAY AS SOON AS HE COULD. APPROXIMATELY ONE WEEK LATER MY SON WAS DRIVING THROUGH TOWN. HE HAD TRAVELED LESS THAN THREE MILES WHEN HE PULLED INTO THE PARKING LOT OF ONE OF THE LOCAL HIGH SCHOOLS. NOT HAVING ANY NOTICEABLE ISSUES THAT EVENING, HE WAS VERY SURPRISED TO FIND THAT WHEN HE TRIED TO START HIS CAR IT WOULDN'T TURN OVER. IT SOUNDED LIKE IT WANTED TO, BUT WAS MAKING A STRANGE NOISE THAT IT HADN'T BEFORE. WE DECIDED TO LEAVE IT PARKED AND HAVE IT TOWED THE NEXT DAY. AFTER LOOKING AT IT THE MECHANIC INFORMED US THAT THE TIMING CHAIN HAD SLIPPED DUE TO A FAULTY TENSIONER, CAUSING CATASTROPHIC ENGINE DAMAGE. BECAUSE OF THIS THE ENGINE WILL HAVE TO BE COMPLETELY REPLACED. WE ARE SO VERY THANKFUL THAT OUR SON WASN'T HURT, OR EVEN WORSE. I HAVE SINCE BECOME AWARE OF THE CLASS ACTION LAWSUIT THAT HAS BEEN PUT INTO PLACE DUE TO THE MILLION PLUS VOLKSWAGEN VEHICLES THAT HAVE THE SAME TENSIONER. VOLKSWAGEN KNEW IT WAS A FAULTY PART YET CONTINUED TO MANUFACTURE THESE VEHICLES REGARDLESS OF THE SAFETY ISSUES THAT CAN, AND IN FACT HAVE, BECOME ISSUES WITH MANY PEOPLE. I'VE READ MANY STORIES OF UNSUSPECTING DRIVERS WHO WHILE DRIVING DOWN THE HIGHWAY AT FULL SPEED HAD THEIR VEHICLES STOP IN FULL TRAFFIC NEARLY CAUSING SEVERE ACCIDENTS, WE FEEL THAT DUE TO THE NEGLIGENT DESIGN AND MANUFACTURE OF THESE VEHICLES, A RECALL SHOULD TAKE PLACE. KEEPING CONSUMERS SAFE FROM THEIR FAULTY PRACTICES. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020490August 30, 2017
FUEL/PROPULSION SYSTEM
UPON ACCELERATION, MY PASSAT SPUTTERED LIKE IT WAS COUGHING, NOT GETTING ENOUGH GAS THROUGH THE SYSTEM. VERY CONCERNING TO ME, LUCKILY I WAS IN A SMALL TOWN ON A ROAD WITH NOT MUCH TRAFFIC. IT THEN WENT BACK TO NORMAL OPERATION, WITHIN A NUMBER OF SECONDS .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014851August 12, 2017
ENGINE
THE TIMING CHAIN FAILED IMMEDIATELY PRIOR TO SHUTTING THE CAR DOWN. AS I HAD TURNED THE IGNITION OFF, I DIDN'T NOTICE THE DEFECT, BUT WHEN I WENT TO START THE CAR IN THE MORNING, THERE WAS NO COMPRESSION. I HAD IT TOWED TO A LOCAL GARAGE WHERE THEY INFORMED ME THAT THE ENGINE WOULD NEED REPLACEMENT, NOT ONLY DUE TO THE FAILED TIMING CHAIN, BUT THAT DAMAGE TO THE VALVES HAD OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012359August 2, 2017
AIR BAGS
"TAKATA RECALL" BOUGHT PASSAT 2010 FINANCE THRU VW CREDIT PAID OFF. 52 THOUSANDS MILES RECALL: !ST RECALL 4/20/16. 2ND RECALL NOTICE DECEMBER 1 2016 WITH THREAT TO NOTIFY INS. CO. OF UNSAFE CAR.TAKATA SDI DRIVER FRONTAL AIRBAG INFLATOR. COMPUTER IS OLD NO PRINTER OR SCANNER I CAN MAIL DOCUMENTS. WHEN IT WAS WRECKED A DEER RAN OUT ON INTER 1-26 TOOK THE FRONT OFF . MY INSURANCE FIXED IT. $10,000.00 GEICO. OCTOBER 2013 TURNED IT IN TO STOKES VW. CHARLESTON SOUTH CAROLINA WHERE I PURCHASED IT. LOST MY CAR AND EQUITY. HAD TO LEASE CAR FOR TRANSPORTATION 426.46 PER MO. I WANT COMPENSATION FOR PAYING INSURANCE ON IT FOR 7 YRS. AND THE EQUITY OF A PAID OFF 2010 LOW MILEAGE PASSAT. OH THIS WAS MY 3RD PASSAT FROM VW PAID CASH FOR THE 1ST ONE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11012068August 1, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT SWITCH GEARS. THE "DRIVE MODE" AND "REVERSE MODE" INDICATORS ILLUMINATED WITHOUT WARNING WHEN EITHER OF THE TWO GEAR MODES WERE ENGAGED. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD NOT SWITCH FROM THE REVERSE GEAR TO THE DRIVE GEAR, NOR WOULD THE VEHICLE SWITCH FROM THE DRIVE GEAR TO THE REVERSE GEAR, WHEN PROMPTED. IN AN ATTEMPT TO CORRECT THE FAILURE, THE CONTACT REMOVED THE IGNITION KEY AND RESTARTED THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT OVER A PERIOD OF ONE YEAR. THE DEALER (VOLKSWAGEN IN FORT WAYNE, INDIANA, (260) 489-7900) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT WOULD HAVE TO PAY A DIAGNOSTIC FEE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT VEHICLE WAS OUT OF WARRANTY AND THAT THE RECALL FOR THE FAILURE WAS VIN-SPECIFIC. VOLKSWAGEN PROVIDED THE CONTACT WITH CASE NUMBER: 17-108-93-69. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005201July 13, 2017
ENGINE
HELLO, MY 2010 VOLKSWAGEN PASSAT ENGINE RESULTED IN A CATASTROPHIC FAILURE BECAUSE THE TIMING CHAIN TENSIONER FAILED. THE ENGINE IS THE 2.0T MADE IN 2010. AFTER A QUICK SEARCH ON THE INTERNET IT SEENS LIKE MANY OWNERS OF THE 2.0T FROM THOSE YEARS HAVE EXPERIENCED THE SAME PROBLEM. THE ONLY SOLUTION IS TO REPLACE THE ENGINE AS ALL THE VALVES ARE BENT AND THE BILL IS OVER $8000, WHICH TOTALS MY CAR. MY CAR ONLY HAS 88000 MILES AND BAS BEEN FULLY SERVICE WITH PREMIUM FLUIDS ON ALL THE RIGHT INTERVALS. THE PROBLEM HAPPENED WHEN THE CAR PARKED FOR A WHOLE NIGHT AND WHEN I WENT TO TURN IT ON IT WAS CRANKING WITH A VERY ROUGH SOUND AND IT WOULDNT EVEN TURN ON; IT WOULDNT EVEN CRANK ANYMORE AFTER THAT. PLEASE LOOK INTO THIS PROBLEM AS THOUSANDS OF CARS WITH THE 2.0T HAVE REPORTED THE SAME ISSUE. VOLKSWAGEN IS AWARE OF THIS ISSUE BUT YET THEY DON'T WANT TO ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003737July 7, 2017
ENGINE
CAR WOULD NOT START HAD IT TOWED TO DEALER AND FOUND OUT MY TIMING CHAIN TENSIONER FAILED AND CAUSED CATASTROPHIC ENGINE DAMAGE. DEALER HAS QUOTES OVER $7000 FOR REPAIRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991031May 22, 2017
AIR BAGS
TAKATA RECALL. IT HAS BEEN SEVERAL YEARS SINCE I AS NOTIFIED OF THE RECALL. I CHECK PERIODICALLY WITH THE SERVICE DEPARTMENT AT THE DEALERSHIP AND THEY CAN TELL ME NOTHING. WHEN I INQUIRE AT VWUSA OR VW CUSTOMER SERVICE I DO NOT RECEIVE A REPLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979460April 20, 2017
AIR BAGS
TAKATA RECALL. TAKATA STILL HAVE NOT PROVIDED A FIX FOR MY CAR IT HAS BEEN OVER A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969754March 31, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969381March 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/02/17*LJ THE CONSUMER REQUESTED AN UPDATE FOR WHEN THE REPLACEMENT PARTS WOULD BECOME AVAILABLE. UPDATED 08/22/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967800March 22, 2017
AIR BAGS
TAKATA RECALL: I RECEIVED MY FIRST NOTICE FROM VOLKSWAGEN IN FEBRUARY OF 2016. I VISITED MY LOCAL DEALER ON MARCH 20, 2017, MORE THAN ONE YEAR LATER, AND THEY DO NOT HAVE PARTS AND CANNOT PROVIDE GUIDANCE AS TO WHEN THEY WILL. GIVEN THE SERIOUSNESS OF THE AIRBAG RECALL, I FIND THIS UNACCEPTABLE AS A CONSUMER. IS THERE ANY WAY TO RAISE THE PRIORITY OF MAKING THE NECESSARY PARTS AVAILABLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967514March 21, 2017
AIR BAGS, STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC)
AIR BAG DID NOT DEPLOY IN HIGHWAY ACCIDENT
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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