Volkswagen Passat Complaints (2015)

244 consumer complaints on file.

#11469780June 17, 2022
AIR BAGS, UNKNOWN OR OTHER
The clockspring has failed. It was identified by Safford VW in Fredericksburg in March 3 2022 because of the airbag light illuminating. I was told the clockspring part is on national backorder and given my car back. The Horn does not work, the airbag light is on, the airbags would not function in the steering wheel if needed and none of the steering controls work. The vehicle will not pass state inspection. The dealer will not provide a rental for this issue and VW cannot provide any information on this backordered part. VW requires the dealer to provide a rental for 10 days before they will consider a buyback of the vehicle for a warranty repair and the dealer refuses to provide a rental for clockspring issues. I have repeatedly called Safford VW for updates who told me they have multiple vehicles waiting for the same part and cannot help me. I called VW and they also cannot provide any updates for this part and have no resolve on how to make my vehicle safe to drive on a factory warranted part. I requested a vehicle buy back with VW and the request was denied because the vehicle has to have been at the dealer for more than 10 days OR multiple repairs for the same problem. I am stuck in a loop with VW and a faulty factored warranted part that cannot be produced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466003May 24, 2022
AIR BAGS
Clockspring broke so no airbag and the dealership won’t fix it and it’s under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465466May 20, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE, ELECTRICAL SYSTEM:HORN
The contact owns a 2015 Volkswagen Passat. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed that the clockspring needed to be replaced; however, the clockspring part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that an ETA for parts was not available. The failure mileage was approximately 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464326May 12, 2022
AIR BAGS, ELECTRICAL SYSTEM
Clockspring broke when making a turn in the drive-thru pharmacy. Loud pop, then lost all power to steering wheel. Horn does not work, none of the controls work and the airbag is not guaranteed to work. Car has been at dealership for 5 months waiting for a repair. No ETA for 5 months now....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462816April 29, 2022
ENGINE
The car consumes one quart of oil per week. Also, the Electronic Stabilization Control and ABS cause the car to sputter and stop. This happened in 2019 and now it is happening again in 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460602April 12, 2022
AIR BAGS
The car have received the airbag replacement per the takata airbag recall approximately 2 years ago, as of Jan 29 2022, the clock spring has failed shortly after hearing the crunching sounds as I steered the vehicle. immediately airbag light came on, horn and steering wheel buttons wont work at all. we took the car in and VW confirmed that was a failed part. They even mentioned that the clock spring itself is new along with the airbag. fast forward few months and we still are waiting for the clock spring. I even contacted my trusted vendor that sells only OEM parts and they have one in stock, exact same part number and VWoA refused to reimburse me if I am to buy it. this is a serious safety concern! I cant even use my horn at all to warn rude drivers that cuts me off almost everyday. we have 3 children to think about!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459653April 5, 2022
AIR BAGS, STEERING
While at the dealership for other emission related warranty items, the vehicle clock spring broke which disabled the driver side air bag, the horn and other steering wheel related controls. This occurred in late December 2021. The replacement part was on back order with no definitive delivery date provided. As of today, 4/5/22, the item is still on backorder with no estimate date for parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456657March 14, 2022
AIR BAGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM
During a left hand turn a loud "pop" occurred in the steering wheel while illuminated the Air Bag error light and disabled the horn and all steering wheel controls. I called Volkswagen about the errors and was transferred around on phone system, hung up on while transferring, message left with no contact back. While searching online have found numerous air bag recalls with clock spring issues but this model is not showing it although it is obvious it has failed. The car is not currently safe to drive and is parked, I currently own 4 of these VW TDI Passat's and need this addressed. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452806February 18, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The clock spring in my VW Passat has failed twice, leaving my horn and drivers side airbag inoperable. By not having an airbag and horn creates a safety hazard to myself as the driver if I were to be involved in a head on collision and the other drivers as I cannot notify them via a honk of the horn. This VW part has a past of failing and recalls. There is just not a specific recall on my VIN. The part is on “back order” making a resolution almost impossible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448014January 19, 2022
AIR BAGS
PART OF TAKATA AIR BAG. AIR BAG LIGHTS ON IN DASH. VEHICLE LISTED FOR AIRBAG RECALL. BUT NOT WHEN ITYPE IN VIN. RECEIVED AIR BAG SETTLEMENT LETTER BUT WHEN I GO TO REGISTER, RECALL ONLY GOES TO 2010 VW PASSAT. AS STATED 2015 PASSAT IS LISTED FOR AIR BAG RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447495January 14, 2022
AIR BAGS
There was a prior recall for airbags, which was supposedly fixed, however it is doing the same thing as it did before it was fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447340January 13, 2022
AIR BAGS
Clockspring has failed causing my airbag light to come on. This is a common safety problem for these cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446562January 7, 2022
AIR BAGS
Steering wheel controls, such as volume control, song control, Bord computer control stopped working, Airbag light came on. As turning steering wheel a clicking sound is heard and the horn doesn’t work. Basically any electronic control and connection from steering wheel to steering shaft including safety Airbag and acoustical warning device (horn) are not working. Has been reported to VW Service via phone, been inspected and confirmed by VW dealer. No further action or reaction so far from VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446608January 7, 2022
STRUCTURE:BODY
The door lock : latches fails in freezing weather. All the door latches are frozen. Doors will sometimes open, but then the door will not shut.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446627January 7, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
CATASTROPHIC SAFETY ISSUE MANY of the warning lights on the instrument cluster are illuminated. These include: * ABS is steadily illuminated. * Airbag is steadily illuminated. * The speedometer is not functioning showing "0" so I can't tell how fast I'm going. * The steering system indicator light is steadily illuminated. * Check Engine/Engine Malfunction is intermittent. * The Electric Power Control indicator is intermittent. * ESP/ASR is steadily illuminated. * The Alternator indicator light is intermittent * Tire Pressure Monitoring is steadily illuminated. * The fuel gauge is moving ranging from empty to full therefore the low fuel indictor flashed frequently. * Several times when depressing the accelerator instead of gaining power, acceleration dropped off. In traffic, at highway speeds, this is an additional serious safety issue. I HAVE MADE NO MODIFICATION TO THE VEHICLE OTHER THAN REGULAR MAINTENANCE AND NEW TIRES. I took the car to the local dealership where the on-site technical advisor speculated that the wheel speed sensor was at fault. This did not build confidence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441649November 24, 2021
VISIBILITY/WIPER
A coolant issue related with an TDi engine clogged my heater and the car is frosting from inside. There are many Passat owners that have or has the same issue and VW even made an extended warranty buletin for the 2012-2014 Passats, Now, the 2015 suffers from the same issue and they want to charge us for flushing the coolant 3 times and change the heater! The car still have the power train warranty and extended warranty for the TDI engines. Just a simple google search Passat heater core will show how many they are and dealers are making easy money cause they done so many times. As is now my wife drives the car during freezing mornings with two toddlers and condensation and frozen windows affects the visibility! Unacceptable for a car with 51.000 miles when is no require in the service book to change coolant to prevent this and what causes that, cause is not something that I could do to prevent it, it’s just the nature of their poor design of their coolant system. And changing the heater core without looking what caused that and only to rip money from their customers. I’m requesting your assistance to get my car fixed and have my family safe and have VW to investigate the cause and come with a solution to prevent this!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437598October 21, 2021
UNKNOWN OR OTHER
Clock Spring failure in June 2020. Vehicle's mileage was 133,390 therefore out of recall warranty by 13K miles. Paid $330.00 to dealer to have clock spring replaced on 6/18/20. A year later, on 6/20/21 the clock spring has once again failed and the dealer is indicating that the clock spring repair is out of warranty. I will now have to pay $400.00 to have a second clock spring installed. I am certainly not the only 2015 Passat owner with this issue of having to replace multiple clock springs. Unfortunately I wasn't lucky enough to even have the first repair covered for the clock spring. Should I expect to have to pay for a new clock spring every year? Please investigate. Thanks very much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435975October 7, 2021
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The car went 8 blocks 35mph the engine started shaking, I was stopping at the red light the car surging forward with my foot on brake engine still shaking. This all happened in 3 minutes. No lights on dashboard, the rpm dropped from 2,000 to 1,000 and then everything was ok.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435204October 2, 2021
FUEL/PROPULSION SYSTEM, SUSPENSION, ENGINE
Engine time chain skipped. Fuel rail leak from regulator(dangerous to drive as it can catch on fire). Suspension problem car shakes over 40mph(alignment and balance did not help), problem due to coils or other components. Mechanic shop checked car and they denied to work on it due to fuel recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434542September 27, 2021
ENGINE, UNKNOWN OR OTHER
The oil light/message comes on, the engine burns oil excessively about 1 quart every 1,000 miles or so. Our biggest fear is that this will continue to get worse and the engine may seize up at some point due to this issue and cause a loss of power and/or a severe accident for us or anyone operating one of these VW vehicles with the same issue. VW indicated that this is "normal" but it does not seem "normal". We have never owned a vehicle (even older vehicles back in the 80s/90s) that had an issue like this, and this is a newer (2015) vehicle that we bought brand new. We had the shop look at the vehicle and they said it is burning oil and there might be a class-action against VW for it burning oil. It did not have this issue until some time after 30,000 miles which tells us that something changed in the engine at some point. With all of the burning oil, this cannot be good for air quality and the environment - not sure how many of these engines are on the road currently, but multiplied out it has to be contrary to any clean air acts that may exist in various states or at the federal level. Additionally, the oil is special "european" and is relatively expensive - the manufacturer indicates up to 10,000 miles between oil changes, so that could be up to 10 quarts of oil burning into the atmosphere (and costing money) for a single VW vehicle every few months, not to mention the safety concern if someones engine seizes up as a result causing a loss of power, loss of power steering, loss of power brakes, etc. The date shown for 'incident' is the most recent date that we had to add oil due to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Passat