Volkswagen Passat Complaints (2013)

749 consumer complaints on file.

#10859771April 15, 2016
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855448April 14, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
IN LOW TEMPERATURES, DOORS OFTEN WILL NOT UNLOCK. IT HAS HAPPENED A FEW TIMES WHILE BEING INSIDE THE CAR. POSSIBLE SERIOUS HAZARD AFTER AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855449April 14, 2016
UNKNOWN OR OTHER
IN COLD WEATHER, WHEN DEPRESSED, THE CLUTCH PEDAL MAKES A LOUD CLICKING SOUND. ANNOYING, BUT DOESN'T SEEM TO BE SAFETY-THREATENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855332April 13, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM
I'VE FOUND THAT THE DOORS ON MY 2013 VOLKSWAGEN PASSAT [TDI] HAVE ELECTRICAL/MECHANICAL ISSUES WHEN THEY ARE EXPOSED TO RAIN WATER OR EXTREME HUMIDITY. DURING THESE EXPOSURES THEY WILL NOT STAY LOCKED [THEY WILL LOCK AND UNLOCK]. TWO SPECIFIC PERIODS OF TIME REALLY STAND OUT WHERE THE DOORS HAVE BEEN PARTICULARLY TROUBLESOME. THE FIRST WAS AFTER A RAIN STORM WHILE VISITING FAMILY IN MT. I WENT TO MY CAR AND FOUND THAT I COULD NOT CLOSE MY PASSENGER DOOR AFTER I OPENED IT. IT WAS STATIONARY AT THE TIME. I LITERALLY HAD TO WRAP MY SEATBELT AROUND THE DOOR HANDLE TO KEEP THE DOOR FROM FLYING OPEN AS I TOOK IT IN FOR EVALUATION. I TOOK IT TO THE DEALERSHIP AND THEY COULD NOT RECREATE THE PROBLEM. WITHIN ONE WEEK IT HAPPENED AGAIN DURING ANOTHER RAIN SHOWER, THIS TIME I WAS DRIVING AND MY DAUGHTER WAS IN THE PASSENGER SEAT! THANKFULLY WE WERE DRIVING SLOW, IN TOWN, AND NO HARM CAME TO ANYONE. I TOOK IT BACK TO THE DEALERSHIP AND HAD THEM REPLACE THE MECHANICAL PART OF THE LOCKING MECHANISM THIS SEEMED TO SOLVE THE 'STAYING CLOSED' ISSUE. THE SECOND PERIOD OF TIME I WAS IN FL IN LATE AUGUST. I WAS THERE FOR THREE WEEKS AND THE ENTIRE TIME THE HUMIDITY WAS SUCH THAT EVERYTHING WAS SOAKING WET. ONCE AGAIN I HAD ISSUES WITH MY DOORS. THIS TIME IT WAS MORE ELECTRICAL THAN MECHANICAL. MY KEY FOB STOPPED ALLOWING ME TO LOCK/UNLOCK MY DOORS AND THE LOCKS SEEMED TO BE POSSESSED. I HAD TO PULL THE COVER OFF MY 'TOUCH' LOCK TO USE THE KEY TO LOCK AND UNLOCK THE DOORS. I ALSO EXPERIENCED MILE AFTER MILE OF MY DOORS LOCKING AND UNLOCKING WHILE DRIVING. THIS LASTED THE ENTIRE TIME I WAS THERE. WHEN I CAME BACK TO A DRYER CLIMATE THE PROBLEM STOPPED. OF THE TWO SERIES OF ISSUES I EXPERIENCED THE ONE THAT PUT MY CHILD'S LIFE IN DANGER IS THE MOST CONCERNING. THE REPAIRS COST ME NEARLY $1K AND THE PEACE-OF-MIND I LOST IS IMMEASURABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855148April 12, 2016
FUEL/PROPULSION SYSTEM
THE GAS PEDAL RANDOMLY GETS STUCK...REPORTED THE ISSUE TO VW...NOT THEIR ISSUE BECAUSE THEY CAN'T SEEM TO DUPLICATE THE ISSUE!!! I HAVE ONLY HAD THE CAR FOR 2 MONTHS...YES IT'S A 2013...BUT IT WAS SUPPOSED TO BE CERTIFIED PRE-OWNED!!! THIS ISSUE OCCURRED TYPICALLY WHILE IN MOTION...IT WOULD JUST REV UP ON IT'S OWN, BUT THE LAST TIME IT HAPPENED WHILE IN PARK!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10855154April 12, 2016
AIR BAGS
I LEARNED OF THE RECALL WHILE ONLINE (RECALL IS DATED 2/9/16), AND WE STILL HAVE NOT BEEN NOTIFIED BY VOLKSWAGEN OF THE RECALL. I CAME ACROSS THE INFORMATION ON MY OWN. I ASKED ABOUT THIS AT THE VW SERVICE DEPARTMENT, AND THE STAFF HAD NO ANSWERS. IS VW OBLIGATED TO GIVE US NOTICE OF THE RECALL AND TO OFFER A FIX IN AN EXPEDITED MANNER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854640April 10, 2016
AIR BAGS, FUEL/PROPULSION SYSTEM
TAKATA RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853792April 6, 2016
UNKNOWN OR OTHER
"510" NAV SYSTEM BACK UP CAMERA IS USELESS. PUT CAR IN REVERSE, BACK OUT OF GARAGE -STILL NO CAMERA, IT TURNS ON WHEN ALREADY DOWN DRIVEWAY. THIS IS A COMMOM COMPLAINT (SEE INTERNET) THE COMPANY WILL DO NOTHING TO ADDRESS THIS EXPENSIVE BUT USELESS TOY AS THE NAV SYSTEM IS ALSO USELESS BECAUSE OF COMPLEXITY. CELL PHONE IS MY NAVIGATOR OF CHOICE. KNOWING NOW WHAT I KNOW I WOULD NOT HAVE BOUGHT THIS MODEL. THIS SYSTEM IS BASICALLY A USELESS ADD ON AND AN EMBARRASSMENT TO VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852882April 1, 2016
STRUCTURE:BODY
1. ATTEMPTED TO OPEN THE DRIVER'S SIDE DOOR ON THE VEHICLE AFTER A COLD NIGHT WITH BELOW-FREEZING TEMPERATURES. THE DOOR WOULD NOT OPEN, AND ATTEMPTING TO OPEN IT FROM THE INSIDE AFTER GAINING ACCESS TO THE VEHICLE THROUGH THE PASSENGER'S SIDE DOOR LEFT THE DOOR UNABLE TO LATCH SHUT. 2. THE FAILURE IS WITH THE LOCKING MECHANISM AND LATCH ON THE DOOR. THIS WAS THE FIRST TIME IT OCCURRED. 3. TOOK THE CAR TO THE DEALER WHERE THE DOOR LATCH WAS REPLACED IN TOTAL WITH A NEW PART AND THE WINDOW REGULATOR WAS ADJUSTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850833March 21, 2016
VISIBILITY/WIPER
THE DEFROST IS ONLY WORKING ON THE DRIVERS SIDE OF THE WINDSHIELD AND IT ONLY BLOWS COLD AIR ON THE PASSENGER'S SIDE OF CAR. THE RIGHT SIDE OF THE WINDSHIELD FROSTS UP WHILE DRIVING IN COLD WEATHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850268March 17, 2016
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE KEY FOB FAILED TO LOCK AND UNLOCK THE DRIVER SIDE DOOR IN COLD TEMPERATURES WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED WHEN ATTEMPTING TO ENTER OR EXIT THE VEHICLE THROUGHOUT OUT THE WINTER MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,618.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838849February 28, 2016
UNKNOWN OR OTHER
ON FEBRUARY 27TH, 2016 NIGHT, AFTER GETTING INTO THE CAR, I COULD NOT OPEN THE DOOR FROM INSIDE ON THE DRIVER'S SIDE. IF THERE WAS AN ACCIDENT OR FIRE IN THE CAR, I WOULD NOT BE ABLE TO GET OUT. I BOUGHT THE CAR IN 2013, AND IT IS ONLY 24,000 MILES NOW. THE COMPANY SHOULD INVESTIGATE THIS SAFETY ISSUE SERIOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837553February 22, 2016
VISIBILITY/WIPER
THE HEATER CORE IN MY CAR HAS BECOME CLOGGED AND IS NOW FAILING TO PRODUCE HEAT FOR INSIDE THE CAR AND IN TURN IS FAILING TO DEFROST THE WINDOWS WHEN THE TEMPERATURE DROPS AND IT IS RAINING. I HAVE READ MANY CASES FROM ONLINE FORUMS ABOUT THIS SAME PROBLEM. THE HEATER CORES IN THESE CARS SHOULD NOT BE FAILING ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836217February 15, 2016
ENGINE
THE TURBOCHARGER BLEW UP WHILE I WAS DRIVING ON THE INTERSTATE. PRIOR TO THE TURBOCHARGER BLOWING UP, THERE WERE NO INDICATIONS FROM THE CAR'S PERFORMANCE OR INDICATOR LIGHTS THAT THERE WAS A PROBLEM. WHEN THE TURBO SEIZED UP THE PRE-GLOW INDICATOR LIGHT CAME ON SHORTLY FOLLOWED BY THE ENGINE MALFUNCTION INDICATOR LIGHT. I PULLED THE CAR OFF TO THE SHOULDER AND WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP IMMEDIATELY ACCUSED ME OF NOT MAINTAINING THE VEHICLE AND ASKED ME IF I PURCHASED AN EXTENDED WARRANTY. THE DEALERSHIP DRAINED THE OIL FROM THE ENGINE AND SENT IT TO THEIR LAB AND HAD A VW REP COME OUT TO VALIDATE THEIR CLAIM THAT THE CAR WAS NOT MAINTAINED. AT NO POINT IN TIME DID THE DEALERSHIP TELL ME THAT VW HAD EXTENDED THE WARRANTY TO 10 YEARS OR 120K MILES. MY PASSAT HAS 75K MILES AND HAS BEEN MAINTAINED, INCLUDING THE MOST RECENT OIL CHANGE AT 63K MILES. THE DEALERSHIP TOLD ME THAT THE TURBOCHARGER WAS NOT COVERED BY THE WARRANTY BASED ON THEIR ASSESSMENT THAT THE VEHICLE WAS NOT MAINTAINED SO I HAD TO PAY FOR THE REPAIRS TO THE TUNE OF $2.3K. MY PERCEPTION FROM THE VERY BEGINNING OF MY RELATIONSHIP WITH THE VW DEALERSHIP WAS THEY WERE BUILDING A CASE. I CALLED VW OF AMERICA AND CONFIRMED THAT MY VEHICLE IS COVERED BY THE EXTENDED WARRANTY. I FILED A CLAIM WITH VW OF AMERICA TO RECOUP THE ENTIRE $2.3K CHARGED TO MY CREDIT CARD AND DISPUTED THE CHARGE WITH AMEX. THE BURDEN OF PROOF FOR DENYING THE EXTENDED WARRANTY COVERAGE FOR THE TURBOCHARGED IS ON VW. THIS IS KNOWN ISSUED THAT VW HAS ACKNOWLEDGED AND UNDERWRITTEN WITH THE EXTENDED WARRANTY COVERAGE. THE FACT THAT THERE NO INDICATIONS OF FAILURE ONLY MAKES THE SITUATION WORSE. FORTUNATELY, THERE WAS NO ACCIDENT CAUSED BY CAR'S SUDDEN DECELERATION. I WILL HEAR BACK VW TODAY WITH REGARD TO COMPENSATION. THAT SAID, I EXPECT NTSB TO APPLY PRESSURE ON VW TO STAND BEHIND THEIR WARRANTY COVERAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825265February 10, 2016
VISIBILITY/WIPER
NO HEAT COMING FROM THE PASSENGER SIDE OF THE CAR. THIS WAS FOUND OUT WHILE DRIVING TO WORK ON A VERY COLD DAY AND NOT HAVING THE DEFROST WORKING VERY WELL ON THE PASSENGER SIDE. TAKING IT TO THE DEALER CONFIRMED THAT THE HEATER CORE IS CLOGGED AND NEEDS TO BE REPLACED. THIS WAS A MONTH AGO. I FOUND OUT THAT THE PARTS WERE BACK ORDERED AND THAT I WAS #502 IN LINE FOR A REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824327February 4, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824060February 3, 2016
VISIBILITY/WIPER
THE HEATER CORE IN MY CAR HAS BECOME CLOGGED AND IS NOW FAILING TO PRODUCE HEAT FOR INSIDE THE CAR AND IN TURN IS FAILING TO DEFROST THE WINDOWS WHEN THEY BECOME FOGGED. I HAVE READ MANY CASES FROM ONLINE FORUMS ABOUT THIS SAME PROBLEM. I CONTACTED VW CUSTOMER CARE AND THEY ADVISED THEY CANNOT HELP WITH THE PROBLEM. MY CAR HAS 50,000 MILES ON IT AND THE HEATER CORES IN THESE CARS SHOULD NOT BE FAILING ALREADY. THE PROBLEM HAPPENS WHILE IN MOTION AND WHILE STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824090February 3, 2016
UNKNOWN OR OTHER
SOMETHING IS CAUSING THE HEATER CORE TO CLOG AND THAT REDUCES THE DEFROSTERS ABILITY TO WORK AND THEREFORE REDUCES VISIBILITY UNDER CERTAIN SCENARIOS. SUCH AS RAIN OR HIGH CABIN HUMIDITY. THE TSB TO REPLACE THE HEATER CORE DOES NOT SOLVE THE ROOT CAUSE SINCE THE HEATER CORE FAILS AGAIN AFTER SOME TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823564February 1, 2016
UNKNOWN OR OTHER
HEATER CORE WAS DAMAGED BY DEFECTIVE COOLANT FROM FACTORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821562January 21, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS), BUT THE VIN WAS EXCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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