Volkswagen Passat Complaints (2013)

749 consumer complaints on file.

#10871894June 1, 2016
STEERING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V613000 (STEERING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871250May 27, 2016
AIR BAGS
TAKATA RECALL - I RECEIVED THIS RECALL STATING THAT MY AIR BAG, SHOULD I BE INVOLVED IN AN ACCIDENT, COULD EXPLODE SENDING METAL SHRAPNEL INTO MY FACE, AND THIS RECALL HAS NO REPAIR AVAILABLE YET. I CONTACTED VOLKSWAGEN ASKING FOR A RENTAL UNTIL THEY CAN REPAIR IT. THEY TOLD ME THAT SINCE NO VW OWNERS HAVE HAD ANY INJURIES THE RECALL IS VOLUNTARY. I FIND THIS COMPLETELY UNACCEPTABLE. I HAVE TO DRIVE THIS CAR EVERY DAY TO AND FROM WORK AND WITH MY CHILDREN IN THE VEHICLE. EACH TIME I GET BEHIND THE WHEEL I RUN THE POSSIBILITY OF SERIOUS INJURY OR DEATH OCCURRING IF I SHOULD HAVE A COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871007May 26, 2016
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
BOUGHT CAR FROM ATLANTA LUXURY MOTORS OF UNION CITY GEORGIA AND THEY SAY THEY CAN SELL CAR WITH RECALLS IF THERE IS NO FIX STATUS.THE AIR BAGS SOUND AS IF THEY WANT TO JUMP OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870071May 20, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870125May 20, 2016
AIR BAGS
TAKATA RECALL (NHTSA:16V078) RECEIVED LETTER DATED APRIL 2016 ON THE RECALL WHICH STATED MAY RESULT IN SERIOUS INJURY OR DEATH O VEHICLE OCCUPANT. GIVING THIS SERIOUS CONSEQUENCES I CONTACTED VW TO REQUEST FOR AVAILABLE OPTION, 1.REPAIR DATE-NOT ABLE TO PROVIDE AS NO PARTS AVAILABLE 2. RETURN THE CAR BACK (WITH PAST ISSUES) - DENIED BY VW AS THEY STATED NATIONAL HWY TRAFFIC SAFETY DID NOT RECOMMEND TO TAKE THE PERSON OUT OF THE CAR. 3.LOANER CAR - DENIED AS NO SUCH POLICY EXIST CURRENTLY WITH VW. GIVEN THE SERIOUS HAZARD WHICH THE REASON THE RECALL WAS DONE WHICH DEEM DANGEROUS TO THE PASSENGER HOW CAN THE CAR IS ALLOWED TO BE DRIVEN FURTHER MORE WITH FAMILY/KIDS ONBOARD. CAN NHTSA OR VW GUARANTEE THAT THEY WONT BE ANY ACCIDENT OR DEATH CAUSED BY THE AIRBAG TILL THE REPAIR IS DONE? SINCE WE GET THE LETTER ME AND MY WIFE ARE WORRIED AND GETTING PANIC UNNECESSARILY THINKING IN WHAT CONDITION WILL THE AIRBAG WILL BE OUT ,BURST AND INJURE US. PREVIOUS COMPLAINS FOR THE SAME CAR 1. 08/17/2013 - I). VIBRATING SOUND FROM DASH, II) POP SOUND FROM FRONT LEFT SIDE III) ABNORMAL SOUND FROM AIR-COND/VENT IV) CLICK SOUND WHEN DRIVING IN FREEWAY SOLUTION/REPAIR - FOR I) OVERHEAD CONSOLE WAS REPLACED AND FOR OTHERS THE FEEDBACK WAS "OPERATES AS DESIGNED". ALSO ADDITIONAL MULTICHECKS DONE. ALL THIS ARE DOCUMENTED AND ATTACHED. 2. 09/17/2013 - I) MILDDEW SMELL FROM A/C II) POP SOUND FROM FRONT LEFT SIDE III) RATTLE NOISE FROM DASH SOLUTION/REPAIR I) RUN AIR-COND CLEAN VENT CLEANING SOLUTION AND REPLACED POLLEN FILTER II) REPLACED RIGHT FRONT WHEEL BEARING & REPLACED RIGHT FRONT STRUT III) INSTALLED FELT TAPE ON ALL OF THE CLIPS AND CONTACT POINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865904May 19, 2016
AIR BAGS
TAKATA RECALL I FIND IT DEEPLY CONCERNING THAT VOLKSWAGEN WANTS ME TO DRIVE AROUND IN A LEASED VEHICLE THAT THEY FIND SO UNSAFE, THEY REFUSE TO EVEN SELL THIS VEHICLE. I RECEIVED A LETTER INFORMING ME THAT SHOULD I BE INVOLVED IN AN ACCIDENT, THE MOST IMPORTANT SAFETY ASPECT OF THE CAR COULD ESSENTIALLY ACT AS A BOMB, BLOWING SHRAPNEL IN MY FACE. WITH NO CURRENT REPAIR SOLUTION AVAILABLE, VOLKSWAGEN REFUSES TO PROVIDE ANY ALTERNATIVE PLANS TO MANAGE THIS SITUATION IN THE MEANTIME. MOST OTHER MANUFACTURERS HAVE BEEN PROACTIVE IN PREVENTING FURTHER INJURIES AND DEATHS TO THEIR CUSTOMERS BY PROVIDING ALTERNATE SOLUTIONS. LEFT WITH NO OTHER OPTIONS, I HAVE NO CHOICE BUT TO CONTINUE TO DRIVE MY VEHICLE AND PUT MY LIFE AT RISK DUE TO VOLKSWAGEN'S NEGLIGENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865578May 18, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865423May 17, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/27/16*LJ UPDATED 08/01/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865498May 17, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE FAILURE MILEAGE WAS 28,029.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863372May 5, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CHECK ENGINE LIGHT CAME ON 2013 TDI PASSAT. CAR JUST OUT OF WARRANTY @ 41000MILES. TOOK TO DEALER. ADBLUE HEATER ELEMENT "BURNED UP." CAUSED DAMAGE TO ADBLUE CONTROL MODULE. COMMON PROBLEM WITH THIS CAR (ALL OVER WEB) . $1200 TO REPAIR. CALLED VW ADVOCATE. THEY COVERED ENTIRE COST OF REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863518May 5, 2016
AIR BAGS, STEERING
"TAKATA RECALL" VW NEEDS TO FIX MY TAKATA AIRBAGS, THEY SAID THERE IS NOT A FIX RIGHT NOW AND IT CAN LEAD TO SERIOUS INJURY. WHAT AM I SUPPOSED TO DO, WALK 150 MILES A DAY????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862756May 3, 2016
AIR BAGS
"TAKATA RECALL" HELLO I JUST WANTED TO STATE THAT I LOVE MY CAR BUT I HAVE RECEIVED NOT ONE BUT TWICE A RECALL ON MY CAR. THE FIRST WAS ABOUT MY WINDSHIELD WIPERS BUT NOW THE DRIVER AIRBAG....? I FIRST LOOKED UP THE SEVERITY OF THE DEFECT TO FIND SERIOUS INJURIES AND EVEN DEATH HAS BEEN THE RESULT OF THE DEFECTED PART NOT PROPERLY WORKING... THIS IS VERY ALARMING BECAUSE ANYTHING CAN HAPPEN WITH MOTORISTS ON THE ROAD AND IT DOESN'T HAVE TO BE YOUR FAULT. SO I CALLED THE LOCAL VOLKSWAGEN DEALERSHIP TO INQUIRE ABOUT WHAT AM I TO DO HAVING THIS BY LAW UNSAFE VEHICLE NOTE MY ONLY VEHICLE IN WHICH I'M STILL PAYING FOR AND ONLY HAD A LITTLE OVER A YEAR WITH. I DRIVE MY CAR EVERYDAY AND AM AT RISK EVERYDAY WITH A WIFE AND CHILD WHO ALSO RIDE WITH ME AND MY WIFE DRIVES FROM TIME TO TIME. THEY TOLD ME THEY HAD NOT RECEIVED THE PARTS TO CORRECT THIS ISSUE YET AND I WILL RECEIVE A LETTER WHEN THEY DO. I EXPRESSED MY CONCERN AND TRULY FEEL THAT VOLKSWAGEN IS RESPONSIBLE FOR AT LEAST OFFERING A REPLACEMENT VEHICLE DUE TO ITS THEIR ERROR FOR SAFETY INSPECTIONS AND CHECKS UNTIL THE MATTER IS RESOLVED. I EXPRESSED ALSO AFTER THEY DENIED ANY HELP OTHER THAN TO WAIT WOW ID RATHER HAD NOT KNOWN THAN TO HAVE TO GET IN MY CAR EVERYDAY WONDERING IF MY AIR BAG IS GOING TO KILL ME... I TRULY FEEL THAT THIS ISSUE WAS AND IS NOT BEING TAKEN SERIOUSLY AT ALL AND I AS AN PAYING LAW ABIDING HAVE RIGHTS. THIS IS NEGLIGENCE AND I HAVE READ WHERE THIS NEGLIGENCE LED TO LOSS OF LIFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862849May 3, 2016
AIR BAGS
FOR FOUR MONTHS NOW I HAVE RECEIVED RECALL NOTICES FROM VW. I TRY TO GET MY VEHICLE REPAIRED, BUT AM TOLD THE PARTS ARE NOT AVAILABLE. TODAY I RECEIVED ANOTHER LETTER FROM VW SAYING I NEED TO GET THIS DONE ASAP, BUT WHEN I CALL, THE PARTS ARE NPT AVAILABLE. SOMEONE NEEDS TO GET THESE PARTS BEFORE ANOTHER FATALITY OCCURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862912May 3, 2016
AIR BAGS
TAKATA RECALL - IT WAS BROUGHT TO MY ATTENTION THAT MY CAR IS ONE OF MILLIONS THAT HAS A DEFECTIVE TAKATA AIRBAG ON THE DRIVER SIDE. I WAS ALSO TOLD THAT HONDA AND MANY OTHER COMPANIES ARE OFFERING RENTAL CARS UNTIL THE ISSUE CAN BE RESOLVED, AND HAVE FAMILY MEMBERS WHO HAVE RECEIVED RENTALS. AFTER SPEAKING WITH VOLKSWAGEN DIRECTLY THEY INFORMED ME THAT "WE DON'T HAVE THE PARTS TO FIX YOUR CAR, OR KNOW WHEN THEY ARE COMING IN." THEY ALSO SAID WE AREN'T OFFERING RENTALS IN THE MEAN TIME. HOW IS A MASSIVE COMPANY LIKE VOLKSWAGEN ALLOWED TO LET THEIR CUSTOMERS DRIVE CARS THAT HAVE BEEN FOUND UNSAFE AND LEAD TO DEATHS? THE NSTHA NEEDS TO MAKE SURE PEOPLE LIKE MYSELF ARE PROVIDED WITH SAFE CARS UNTIL THE PROBLEM CAN BE FIXED. IT IS THE NSTHA JOB TO ENSURE AMERICAN DRIVERS ARE SAFE AND KEEP A SKEPTICAL EYE ON LARGE CAR COMPANIES WHO HAVE A TRACK RECORD OF CUTTING CORNERS. IT IS NOT ETHICAL OR MORAL FOR A COMPANY TO NOT BE HELD TO THE SAME STANDARD AS OTHERS. MAKE VOLKSWAGEN CORRECT THE PROBLEM OR PROVIDE SAFE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862305April 30, 2016
AIR BAGS
I RECEIVED A SAFETY RECALL FROM VW REGARDING THE TAKATA AIRBAGS. I CALLED THE CUSTOMER CARE (800-893-5293). THEY WERE NOT ABLE TO PROVIDE ANY INFORMATION. I WANT A LOANER VEHICLE OR A REPLACEMENT VEHICLE FOR MY 20-YEAR OLD SON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862140April 29, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). HOWEVER, THE PARTS NEEDED FOR REPAIRS WERE NOT AVAILABLE. THE CONTACT BELIEVED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862090April 28, 2016
ENGINE
TURBO FAILED IN 2013 VW PASSAT TDI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861839April 27, 2016
AIR BAGS
LETTER FROM SENATOR BALDWIN ON BEHALF OF CONSTITUENT RE 2013 VOLKSWAGEN PASSAT RECALL. *SMD THE CONSUMER WAS INFORMED, THE PARTS WERE NOT AVAILABLE. *JB UPDATED 05/12/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861503April 26, 2016
FUEL/PROPULSION SYSTEM
REDUNDANT TANK HEATER FAILURE. VERY COMMON ISSUE (TO THE POINT THAT THERE ARE SEVERAL "HOW TO" FIX IT YOURSELF PROCEDURES AND A "HACK" TO TRICK THE MIL LIGHT INTO THINKING IT IS WORKING. EVEN THOUGH IT FAILED WITHIN THE CARB WARRANTY PERIOD, VW REFUSED TO FIX UNDER CARB WARRANTY BECAUSE A VW DEALERSHIP DID NOT DIAGNOSE IT WITHIN THE WARRANTY PERIOD (IT WAS 3RD PARTY MECHANIC) AND CAR IS NOW WELL OUT OF CARB WARRANTY. IT IS A VERY COSTLY REPAIR AND AN EXTREMELY COMMON FAILURE, TO THE POINT WERE THERE IS A VW TSB ON THE PART FAILING IN THE PASSATS AND TOUREGS. I HAVE APPROACHED VW TWICE ON THE ISSUE, BUT TO NO LOVE FROM THEM. CAR IS STILL DRIVABLE SINCE THIS PART IS NOT USED IN THE CLIMATE THAT I DRIVE IT IN, SO I HAVE NOT FIXED IT FOR A YEAR AND A HALF NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860172April 18, 2016
AIR BAGS
TAKATA INFLATORS: MY PASSAT IS ON THE RECALL LIST BUT I HAVE NOT RECEIVED NOTICE OF REPAIR FROM VW. ADDITIONALLY, THEY DO NOT HAVE A START DATE FOR REPAIRS EVEN ESTIMATED. WE LIVE IN A HUMID ENVIRONMENT (HOUSTON, TEXAS) AND ARE VERY CONCERNED WHY GETTING REPLACEMENT AIRBAGS IS NOT A PRIORITY GIVEN THE REGION WE ARE IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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