Volkswagen Passat Complaints (2010)

172 consumer complaints on file.

#11183735March 3, 2019
FUEL/PROPULSION SYSTEM
02/03 CAR STALL DUE TO DEFECTIVE FUEL PUMP MODULE 02/04 CAR SENT TO DEALERSHIP TO PERFORM RECALL - DEALERSIP ADVISOR CONFIRM RECALL HAS BEEN DONE 02/05 CAR STALLS AGAIN - ADVISOR CONFIRM FUEL PUMP MODULE IS NEW AND HAS BEEN REPLACED - CAR SENT BACK TO DEALERSHIP UPON REQUEST OF ADVISOR FOR FURTHER INVESTIGATIONS 02/06 ADVISOR STATES THANK FUEL PUMP ASSEMBLY NEEDS TO BE CHANGED - COST FOR REPAIRS IS $1120 + TAX - REPAIR IS DECLINED - CAR IS PICKED UP AND BROUGHT BACK HOME 02/07 PURCHASE NEW THANK FUEL PUMP ASSEMBLY 02/13 NEW THANK FUEL PUMP ASSEMBLY DELIVERED TO MY HOME 02/14 CAR IS SENT TO REPAIR SHOP WHY GO TO THE DEALER FOR EVALUATION - NEW THANK FUEL PUMP ASSEMBLY IS INSTALLED - REPAIR SHOP CONFIRMS FUEL PUMP MODULE HAS NEVER BEEN REPLACED - DEALERSHIP PROVIDE APPARENTLY NEW FUEL PUMP MODULE TO REPAIR SHOP GO TO THE DEALER - REPAIR SHOP INSTALL NEW FUEL PUMP MODULE AS RECOMMENDED PER RECALL - CAR IS PICKED UP AT THE DEALERSHIP 02/24 CAR NOT ABLE TO START DUE TO DRAINED BATTERY, FAULTY FUEL PUMP MODULE 02/25 COMPLAIN IS SENT BY EMAIL TO DEALERSHIP SHOP FOREMAN FRANK MARCELLO - NO FOLLOW UP 03/01 CAR NOT STARTING DUE TO DRAINED BATTERY - CALL SHOP FOREMAN AND LEFT MESSAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174727February 6, 2019
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT WAGON. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V509000 (FUEL SYSTEM, GASOLINE) AND 18V148000 (AIR BAGS). THE VEHICLE WAS TOWED TO SCHUMACHER AUTOMOTIVE GROUP (561-935-4690, LOCATED AT 3001 OKEECHOBEE BLVD, SUITE C, WEST PALM BEACH, FL 33409) WHERE THE RECALL REPAIRS WERE PERFORMED. THE FOLLOWING DAY, THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED AT THE CONTACT'S EXPENSE. THE DEALER STATED THAT THE RECENT FUEL PUMP FAILURE WAS NOT RELATED TO THE RECALL. THE MANUFACTURER STATED THAT THE FUEL PUMP WAS NOT COVERED BY THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173682February 2, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MANUFACTURER RECALL 20AE NHTSA RECALL 17V509
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171931January 24, 2019
ENGINE
SERVICE ENGINE NOTIFICATION CAME ON IN LATE DECEMBER. I CALLED THE DEALERSHIP FOR AN APPOINTMENT. THE PERSON WHO ANSWERED TOLD ME MY VEHICLE DIDN'T NEED A 100K CHECK UP BUT IT WAS DUE FOR AN OIL CHANGE AND I COULD JUST WALK IN WITHOUT AN APPOINTMENT. I WALKED IN A FEW DAYS LATER AND THEY TOLD ME I NEEDED AN APPOINTMENT FOR THE OIL CHANGE. I JUST HAD IT AT THE DEALERSHIP FOR AN INSPECTION AND RECALL IN OCTOBER; THE GUY WAITING ON ME WONDERED WHY THEY DIDN'T DO THE OIL CHANGE AND 100K CHECK UP THEN. I COULDN'T GET AN APPOINTMENT UNTIL AFTER THE HOLIDAYS. I DROPPED IT OFF JANUARY 2. JANUARY 3 AT 3:30 PM I GOT A TEXT STATING THEY NEEDED TO KEEP IT UNTIL THE NEXT DAY TO FIGURE EVERYTHING OUT. I PICKED IT UP ON THE 4TH. AFTER DRIVING STRAIGHT HOME AND LOCALLY, NOT MORE THAN 10 MILES, THE ENGINE LIGHT STARTED FLICKERING AND I PARKED IT AT HOME. IT WAS A SATURDAY. I TRIED TO GET IN TOUCH WITH SOMEONE BUT NO ONE RESPONDED UNTIL MONDAY. THEY TOLD ME TO BRING IT BACK IN. I CALLED AAA; THEY SENT A TOW TRUCK; HE TRIED TO START IT TO GET IT OUT OF THE DRIVEWAY BUT IT WOULDN'T TURN OVER; I HAD IT TOWED. THEY TOLD ME IT WAS THE TIMING CHAIN AND IT WOULD BE OVER $5,000 TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152380November 19, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. WHILE DRIVING 20 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE AIR BAG PARTIALLY DEPLOYED. PRIOR TO THE DEPLOYMENT, THE CONTACT HEARD SEVERAL POPPING SOUNDS COMING FROM THE STEERING WHEEL UNDERNEATH THE HORN PAD. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS) ON SEPTEMBER 7, 2018. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 96,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151687November 15, 2018
STEERING
MY CLOCK SPRING FAILED ON MY STEERING WHEEL AND HAD TO BE REPLACED FOR THE FIRST TIME. SYMPTOMS WERE: THE WHEEL LOCKED UP, A CRUNCHING SOUND WAS HEARD, AND IT WAS DIFFICULT TO TURN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151688November 15, 2018
SEATS
THE SEAT FRAME ON THE DRIVER'S SEAT FAILED IN MY CAR. THE STEEL HAD POOR WELD POINTS AND BROKE IN HALF. IT LOOKED LIKE CHEAP STEEL AND HAD IT HAPPENED IN A WRECK, IT WAS POSSIBLE THAT STEEL WOULD HAVE IMPALED THE DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151418November 14, 2018
ENGINE
2010 VOLKSWAGEN PASSAT WAGON. 88K MILES. CHECK ENGINE CAME ON AS I WAS DRIVING IT IN THE CITY. WITHIN ONE HOUR OF CHECK ENGINE LIGHT APPEARING I STOPPED THE CAR. WHEN I TRIED TO RESTART 30 MINUTES LATER IT REFUSED TO START. PROMPTLY HAD IT TOWED TO DEALER. VW DEALERSHIP MECHANIC SAYS: TIMING IN THE ENGINE SLIPPED DUE TO SLACK IN TIMING CHAIN. COMPRESSION MEASURED LOW TO NONE. INCORRECT TIMING HAS CAUSED DAMAGE TO VALVES AND CAMSHAFT. VEHICLE WILL NEED A CYLINDER HEAD, CAMSHAFT, TIMING CHAIN & TENSIONER TO START. THEY SAY THIS PORTION WILL COST ME $5,700 PLUS TAX. ALSO A POSSIBILITY IT WILL NEED AN ENGINE BLOCK IF THE CYLINDER WALL IS DAMAGED IN ADDITION. IN MY RESEARCH I'VE FOUND MANY VW OWNERS COMPLAINING OF THE SAME PROBLEM. IT IS OBVIOUSLY A MAJOR REOCCURRING PROBLEM THAT VW IS AWARE OF. I CANNOT AFFORD TO FIX THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151024November 12, 2018
STEERING
THE CLOCK SPRING ON MY CAR'S STEERING HAS FAILED TWICE NOW IN A 4 YEAR PERIOD. VW REFUSES TO ACKNOWLEDGE IT'S A PROBLEM AND CLAIMS MY MODEL IS NOT IMPACTED BY OTHER RECALLS FOR THAT PART. THIS LAST TIME THE CLOCK SPRING FAILED, THE RIBBON CAME UNDONE AND PREVENTED ME FROM TURNING THE STEERING WHEELING, NEARLY CAUSING A WRECK. AFTER FORCEFULLY JERKING THE STEERING WHEEL, THE RIBBON CAME LOOSE AND I WAS ABLE TO TURN. THIS IS A SAFETY ISSUE SINCE THE LOSS OF STEERING CAN RESULT IN A WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144113October 30, 2018
AIR BAGS
TAKATA RECALL I RECENTLY PURCHASED THIS VEHICE. I BRING IN TO THE KING VW TO HAVE IT DONE. BUT IT HAS NOT BEEN CLEARED BY NHTSA OR VOLKSWAGEN OF AMERICA. I HAVE NOT RECEIVED ANY PAPERWORK ABOUT THIS. I KNOW THIS FROM CARFAX. THERE WAS NO COLLISION, FIRE OR SUCH, SPEED WAS 0 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142434October 24, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO VOLKSWAGEN OF ALAMO HEIGHTS (LOCATED AT 1402 NE LOOP 410 EXPRESSWAY, SAN ANTONIO, TX 78209, (210) 828-1201) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 180378267. THE APPROXIMATE FAILURE MILEAGE WAS 109,982. *TT CONSUMER STATED FUEL PUMP MODULE WAS IN A RECALL AND REPAIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123039August 28, 2018
AIR BAGS, SERVICE BRAKES, ENGINE
VOLKSWAGEN DEALER REFUSES TO FIX RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121998August 23, 2018
ENGINE, VEHICLE SPEED CONTROL
CAR STALLED AND STOPPED FROM FULL MOTION TO REDUCED SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121233August 21, 2018
STEERING
"TAKATA RECLL"I PUT A NEW MOTOR IN NOW THE POWER STEER LIGHT CAME ON IT IS HARD TO TURN. I WAS DRIVER ON I-10 COMING FROM DR.OFFICE IN TALL.IT RUN GOOD JUST "POWER STEER" HARD & JUST GOT THE OTHER "RECALL FIX ,AIR BAG,FUEL PUMP,THIS MONTH AND LORD PLEASE LET ME GET HELP WITH THIS I WAS OUT A LOT OF MONEY FOR MOTOR.PLEASE JESUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114611July 30, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) BY AN UNKNOWN DEALER, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,182.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112451July 19, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V509000 (FUEL SYSTEM, GASOLINE) AND 18V148000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. WHITE ALLEN EUROPEAN AUTO GROUP (648 NORTH SPRINGBORO PIKE, DAYTON, OHIO 45449) WAS MADE AWARE OF THE RECALLS AND STATED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONTACT STATES RECALLS WERE FULFILLED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112008July 17, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO THE DEALER (SANTA ANA AUTO CENTER, 1223 W 17TH ST, SANTA ANA, CA 92706, 714-835-7830) WHERE IT WAS DIAGNOSED THAT THE AIR BAG WARNING INDICATOR PUMP FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111312July 14, 2018
AIR BAGS, ELECTRICAL SYSTEM
BROUGHT THE CAR FOR AIRBAG SIGN-ON ON 07-14-2018. PEABODY MA VW DEALER SAID THAT CLOCK SPRING NEED TO BE REPLACED FOR $731. HORN, BUTTON ON THE HANDLE NOT FUNCTIONING. IT LOOKS LIKE VW TRYING DODGE THE REAL ISSUE ON RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110199July 9, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (EAST COAST VOLKSWAGEN, 8756-C US HIGHWAY 17 BYPASS SOUTH, MYRTLE BEACH, SC 29588) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104155June 26, 2018
FUEL/PROPULSION SYSTEM
FUEL PUMP CRACKS AND LEAKS FUEL. FUEL PUMP RESIDES UNDER REAR PASSENGER SEAT. FUEL PUMP CONTROL MODULE SITS ON TOP OF FUEL PUMP. FUEL PUMP CONTROL MODULE GETS REALLY HOT AND MAY IGNITE LEAKING FUEL???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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