Volkswagen Passat Complaints (2013)

749 consumer complaints on file.

#10883690July 8, 2016
UNKNOWN OR OTHER
DIESEL EXHAUST FLUID SYSTEM FAILED CAUSING NO START SITUATION. CARS LESS THAN THREE YEARS OLD AND IS ALREADY BEING RECALLED FOR EMISSIONS CHEATING. DON'T HAVE THE 1100$ TO SPEND ON A CAR THAT IS BEING BOUGHT BACK IN A COUPLE MONTHS. STUCK AT THE HOUSE LUCKLY OR A TOW WOULD HAVE BEEN NEEDED. ALSO THE DEALER MOST OFTEN CAN USE A VAG-COM SCANNER TO RESET THIS AND THE CAR WILL WORK, BUT THERE JUST TELLING PEOPLE THEY "NEED" THE HEATER AND SOMETIMES I'VE HEARD THE WHOLE TANK WHICH OF COURSE IS A LIE. THE HEATER ISN'T WHAT GOES BAD IT'S A THERMISTOR TYPE SENSOR THAT TELLS THE CAR THE TEMP OF THE FLUID. WHEN THIS FAILS IT GIVES THE COMPUTER BAD INFO AND RESULTS IN A SHUTDOWN OF THE SYSTEM. WHICH CAN BE RESET, AND OFTEN WORKS. I CAN'T AFFORD A VAG-COM SOFTWARE SETUP AT 800$ EITHER SO WE ARE STUCK AND VERY UPSET! VW SLAPPED US IN THE FACE TWICE NOW WITH FAULTY EMMISION COMPONENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883024July 6, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883068July 6, 2016
ENGINE, FUEL/PROPULSION SYSTEM
ADBLUE HEATER FAILURE. CODE P202B
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882757July 5, 2016
FUEL/PROPULSION SYSTEM
I BOUGHT THIS CAR NEW FROM MY LOCAL VW DEALER. AT APPROXIMATELY 48,300 MILES - ADBLUE SYSTEM THROWS A CODE. CODE P205C MEANING THE AD BLUE HEATER IS NON FUNCTIONAL. THIS PART IS CONNECTED WITH THE EMISSIONS SINCE IT IS SUPPOSE TO REDUCE THE NOX EMITTED. I FEEL THIS IS CONNECTED WITH THE EMISSION SYSTEM AND SHOULD FALL UNDER THE EMISSION WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882105July 1, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/20/16*LJ UPDATED 10/18/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881833June 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881494June 29, 2016
EXTERIOR LIGHTING
MY VEHICLE IS EXPERIENCING THE SAME ISSUE AS DETAILED IN NHTSA CAMPAIGN NUMBER: 14V125000. THE ISSUE APPEARED THE DAY AFTER RECIEVING SERVICE AT THE DEALERSHIP (HOOD WAS OPENED AND CLOSED). THE DEALER STATES THE RECALL DOES NOT APPLY TO MY VEHICLE, BUT THE HEADLIGHTS INSTALLED IN MY VEHICLE ARE OF THE TYPE INDICATED IN THE TSB AS BEING DEFECTIVE. AS OF NOW, I HAVE BEEN UNABLE TO LOCATE A REPLACEMENT PART AND HAVE ONLY ONE FUNCTIONING HEADLIGHT. (I'M ASSUMING BECAUSE NO ONE WILL SELL IT SINCE IT'S KNOWN TO BE DEFECTIVE). PLEASE SEE THE ATTACHED PHOTO OF THE HEADLIGHT INSTALLED IN MY VEHICLE (GENERATION "20S"). ALSO ATTACHED IS THE TSB THAT SHOWS ANY UNIT LESS THAN GENERATION "24S" NEEDS REPLACED (SEE PAGE 13 AS NUMBERED IN THE FOOTER).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881537June 29, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875962June 22, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 16V078000 (AIR BAGS) WAS RECEIVED IN APRIL OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/06/16*LJ UPDATED 09/08/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875484June 21, 2016
AIR BAGS
TAKATA RECALL TO WHOM IT MAY CONCERN, ON APRIL 2016, I RECEIVED A SAFETY RECALL LETTER FROM VOLKSWAGEN REGARDING THE SAFETY RECALL 69M9-TAKATA SDI DRIVER FRONTAL AIRBAG. I CALLED MY LOCAL VOLKSWAGEN DEALER AND THEY SAID THEY STILL DO NOT HAVE THE PARTS. ON MAY 6, 2016, I CALLED YOUR CUSTOMER CARE TO EXPRESS MY CONCERN REGARDING THIS ISSUE. TODAY IS JUNE 20, 2016 AND STILL DO NOT HAVE A LETTER FROM VOLKSWAGEN TO FIX MY RECALL. I AM VERY CONCERN, SCARED AND STRESSED ABOUT THIS SAFETY RECALL. AS IT WAS MENTIONED IN THE LETTER, 'TAKATA HAS REPORTED THAT THE DRIVER FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL, WHICH MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS.' I HAVE ALSO READ AN EVENT WHERE A FATALITY ACCIDENT OF A YOUNG LADY FROM THIS TAKATA AIRBAG. I AM SCARED FOR MYSELF AND MY CHILDREN WHEN I DRIVE THIS VEHICLE. I AM A SINGLE MOTHER WHO PURCHASE THIS VOLKSWAGEN KNOWING AND TRUSTING THE NAME OF THE QUALITY OF THIS VEHICLE, BUT NOW I WORRY. I DRIVE THIS VEHICLE EVERY DAY. I ONLY ASK IS TO FIX THIS RECALL AS SOON AS POSSIBLE. IF THE PARTS IS TRULY NOT READY, AT LEAST PROVIDE US A RENTAL CAR WHILE WAITING FOR IT TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874743June 16, 2016
AIR BAGS, STEERING
STEERING WHEEL TOO TIGHT ESPECIALLY WHEN TURNING RIGHT OR LEFT. UNSAFE FEELING. AIR BAG LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874297June 15, 2016
AIR BAGS
AS A LESSOR OR 2013 VOLKSWAGON PASSAT SE, I AM VERY DISAPPOINTED WITH YOUR COMPANY FOR NOT INFORMING ME ABOUT AN IMPORTANT RECALL INFORMATION, IMPACTING MY SAFETY. I SEE THAT THIS RECALL WAS ISSUED IN FEB, 2016, BUT I HAVE'NT RECEIVED ANY NOTICE UNTIL NOW. PLEASE ISSUE ME A CREDIT FOR THIS BIG MISTAKE ON YOUR COMPANY'S PART. PLEASE WAIVE ALL MY CLOSING COST AND END OF LEASE FEES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875108June 15, 2016
AIR BAGS, ENGINE AND ENGINE COOLING:ENGINE:DIESEL
2013 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO NO COMMUNICATION FROM CUSTOMER SERVICE REGARDING EMISSIONS ISSUES OR AIRBAG RECALL REPAIRS. CONSUMER STATES WANTS TO BE CONSIDERED FOR BUY-BACK PROGRAM. *SMD THE CONSUMER STATED TWO WEEKS AGO, THE NITROGEN EMISSIONS SENSOR CAME ON DUE TO THE ONGOING ISSUE WITH THE EMISSIONS SYSTEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874413June 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874454June 15, 2016
EXTERIOR LIGHTING
NHTSA 14V125000 / VW RECALL 94G8/7V - HEADLAMP HOLDER FAILURE(S) I HAVE HAD THE CAR EXPERIENCE THE "APPARENT" HEADLAMP FAILURE & REPLACED THE HEADLAMPS (LOW BEAM - DRIVER AND PASSENGER SIDE) ONLY TO HAVE THE LAMPS FAIL AGAIN. THE HEADLAMPS DO NOT USE A TRADITIONAL SOCKET & WIRE COMBINATION, BUT RATHER THE BULB IS INSERTED IN A BULB HOLDER & THEN SCREWED INTO A SOCKET WITH A RUBBER COVER PLACED BEHIND TO PREVENT WATER DAMAGE. THE SECOND TIME THIS OCCURRED AT NIGHT. AS I PULLED THE RUBBER COVER OFF, THE LIGHT CAME BACK ON (LIKE A SHORTED WIRE). I REPLACED THE BULB & TWISTED INTO PLACE & THE CAR WORKED NORMALLY FOR A MONTH. SINCE THEN, MULTIPLE LAMP RESETS HAVE BEEN REQUIRED (BOTH DRIVERS & PASSENGER SIDE). THE "FIXES" HAVE GONE FROM WEEKS TO ONLY DAYS IN DURATION & REQUIRE ME TO STOP & RESET THE LAMPS AT ALL HOURS OF THE DAY & NIGHT TO AVOID VISION & POTENTIAL LEGAL PROBLEMS FOR "FAULTY EQUIPMENT." IN THE LAST DAY, DESPITE PLACING NEW DIELECTRIC GREASE ON THE DRIVER'S SIDE SOCKET, EVERY TIME I GET IN THE CAR I'M REQUIRED TO RESET THE BULB & SOCKET. THIS IS BOTH ANNOYING & DANGEROUS (THE SIDE OF THE HIGHWAY AT 4AM). LUCKILY, I'VE GOTTEN SO GOOD AT THIS I CAN DO IT IN THE DARK. I CALLED VW CUSTOMER CARE & WAS INFORMED THAT MY VIN WASN'T IN THE RECALL RANGE, BUT THAT THEY WOULD LOOK AT IT & DETERMINE IF THEY COULD ASSIST. THIS "OUT OF VIN RANGE" SITUATION MAY BE MORE COMMON THAN IS THOUGHT AS A QUICK GOOGLE TURNED UP A STARTLING SIMILAR NHTSA COMPLAINT: HTTP://WWW.CARPROBLEMZOO.COM/VOLKSWAGEN/PASSAT/2013/HEADLIGHTS-PROBLEMS.PHP I CAN DO THE SOCKET REPLACEMENT IF SENT THE REVISED PARTS. THE DESIGN IS CLEVER & WHEN I REPLACED THE FIRST BULB, I THOUGHT IT A GREAT DESIGN THAT ELIMINATES WIRES THAT CAN OTHERWISE PULL LOOSE FROM A TRADITIONAL STYLE SOCKET. OBVIOUSLY, THE INITIAL DESIGN WORKS ITSELF LOOSE OVER TIME. OUT OF POCKET COST TO DATE - $75.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873893June 13, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873142June 8, 2016
FUEL/PROPULSION SYSTEM
MILEAGE OF THE VEHICLE DECREASED TO ALMOST 8-10 MILES PER GALLON, AFTER THE FIX THAT THEY INSTALLED FOR A RECALL. PREVIOUSLY I USED TO GET 37-39 MILES PER GALLON ON MY PASSAT DEISEL BUT AFTER THIS FIX I AM HARDLY GETTING 30 MILES PER GALLON. THE WHOLE OF ME BUYING THE DIESEL IS TO SAVE GAS. BUT AFTER HEARING ABOUT THE SCANDAL, I TOTALLY LOST FAITH ON VW AND WITH THE FIX, I AM NOT GETTING THE MILEAGE THAT THEY PROMISED ON THE STICKER PRICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873109June 7, 2016
AIR BAGS
TAKATA RECALL WE RECEIVED THE TAKATA RECALL LETTER INFORMING US OF POTENTIAL HARM FROM DEFECTIVE AIRBAGS. WE CALLED THE DEALER WHERE WE GOT THE CAR, THEY WERE NOT SYMPATHETIC, THEIR RESPONSE WAS "WE DONT KNOW, YOU'LL HAVE TO CALL SOMEWHERE ELSE. WE WERE TOLD THEY DO NOT HAVE PARTS, SO THEY CANNOT REPAIR, THERE IS NO RECOURSE YET AND NO LOANERS WILL BE PROVIDED. WE CALLED VW CORP, AND WAS ADVISED THAT IN THEIR OPINION, THE VEHICLE IS NOT SAFE TO OPERATE, AND THAT THEY THEMSELVES WOULD NOT PUT THEIR FAMILY IN THE CAR AND DRIVE UNDER THESE CONDITIONS. THEY ALSO ADVISED NO RECOURSE AND NO LOANER. WE CALLED VW CREDIT, THEY SAID WE WOULD TURN OUR LEASE IN EARLY, BUT WOULD HAVE TO PAY EARLY TERMINATION FEES AND POSSIBLE BALANCE AT AUCTION. WE DO NOT FEEL SAFE DRIVING THIS CAR. WE SHOULDN'T HAVE TO PAY OUT OF POCKET FOR A RENTAL FOR A DEFECT THAT WAS NOT OUR FAULT. WE WOULD LIKE TO EITHER TURN IN THE VEHICLE WITH NO FEES OR EARLY TERMINATIONS, OR BE PROVIDED A LOANER OR CAR RENTAL UNTIL THE VEHICLE CAN BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872667June 6, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872084June 2, 2016
AIR BAGS
TAKATA RECALL - I JUST CALLED VW CORP OFFICE AND THEY SAID THEY ARE NOT PROVIDING TEMPORARY TRANSPORTATION UNTIL THE PART IS IN. THEY STATED "NHTSA ADVISED THEM THAT THERE WAS NO DANGER DRIVING THE VEHICLE UNTIL THE PART COMES IN WHICH IS WHY VW IS NOT PROVIDING A LOANER VEHICLE." PLEASE MAKE IT MANDATORY THAT THESE DEALERS PROVIDE A LOANER VEHICLE. IT IS THE RIGHT THING TO DO. I OWNED A FORD WHICH HAD A RECALL FOR A SPEED SWITCH. FORD NEVER GOT THE PART IN SO THEY UNPLUGGED IT. WHEN I WENT TO HAVE MY VEHICLE SERVICED AT A LOCAL GARAGE. THEY PLUGGED THE PIECE BACK IN. LATER THAN MONTH THE SWITCH CAUSED THE VEHICLE TO BURN DOWN. THE VEHICLE NORMALLY WAS PARKED IN THE GARAGE UNDERNEATH MY DAUGHTERS BEDROOM BUT THE VEHICLE WAS IN AN ACCIDENT AND WAS BEING REPAIRED AT THE BODY SHOP. THE NIGHT BEFORE PICKING IT UP IT HAD BURNT DOWN THERE AT THE BODY SHOP. SEVERAL PEOPLE DIED OVER THAT FORD RECALL BECAUSE FORD NEVER FIXED THE ISSUE. WE ARE NOT PROTECTING THE CONSUMER ON THIS TAKATA RECALL IF WE ARE NOT MANDATING REPLACEMENT VEH WHILE WAITING FOR THE PART. AGAIN VW STATED NHSTA TOLD THEM THE VEHICLE WAS OKAY TO DRIVE. AT THE VERY LEAST THE AIRBAG SHOULD BE REMOVED SO THAT IT DOES NOT EXPLODE METAL OBJECTS INTO SOMEONE'S FACE THUS KILLING THEM. PLS MANDATE EITHER A LOANER VEHICLE OR REMOVAL OF THE AIRBAG UNTIL THE AIRBAG CAN BE FIXED. REMOVAL OF THE AIRBAG SHOULD BE AN OPTION FOR THE CONSUMER. I HAVE AN ACURA & THEY ARE PROVIDING A RENTAL CAR UNTIL THE PART COMES IN. IT IS THE RIGHT THING TO DO. NHTSA MUST MAKE BETTER DECISIONS ON BEHALF OF THE CONSUMERS SAFETY SINCE SOME OF THE AUTO MAKERS ARE ONLY CONCERNED ABOUT THERE PROFITS. AUTO MAKERS ARE SELLING NEW CARS WITH THIS DEFECTIVE AIRBAG EVEN THOUGH LEGISLATION HAS TRIED TO MAKE LAWS CONCERNING THE SALE OF AUTOS W/ ACTIVE RECALLS. I EXPECT MORE FROM NHTSA & OUR GOVT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Passat