Volkswagen Passat Complaints (2013)

749 consumer complaints on file.

#10909916September 27, 2016
FUEL/PROPULSION SYSTEM
156 MILES INTO A 200 MILE TRIP THE VEHICLE LOST POWER CLIMBING A GRADE ON A HIGHWAY. AT FIRST IT FELT LIKE THE ROAD WAS WASHBOARDED BUT AFTER CHANGING LANES THE 'WASHBOARD' FEELING REMAINED AND I THOUGHT IT WAS A FLAT TIRE. WITHIN A FEW SECONDS OF CHANGING LANES THE VEHICLE LOST POWER - 60MPH TO 30MPH IN A SECOND. I PULLED OFF THE ROAD, VEHICLE WAS STILL RUNNING BUT HAD VERY LITTLE POWER TO MOVE FORWARD. HAD VEHICLE TOWED TO NEAREST VW DEALERSHIP. WAS INFORMED THE HPFP HAD FAILED DUE TO METAL SHAVING IN THE SYSTEM. PUMP, RAILS AND INJECTORS NEED TO BE REPLACED. VEHICLE HAS 110K MILES ON IT. AT 80K I HAD ONE OF THE INJECTORS REPLACED AT A VW DEALERSHIP - CAR WAS HAVING SYMPTOMS OF POWER LAG AND INTERMITTENT 'WASHBOARD ROAD' FEELING WHEN ACCELERATING. WAS TOLD AT THAT TIME THE INJECTOR 'JUST WENT BAD, HAPPENS SOMETIMES' - NOW I AM SURE THE SYSTEM WAS GOING BAD AND SHOULD HAVE BEEN ADDRESSED BEFORE IT BECAME CATASTROPHIC. NOT COVERED BY VW, $5K REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910086September 27, 2016
ENGINE
VW PASSAT TDI 2013: CURRENTLY HAS A TAD UNDER 64,000 MILES. DRIVING THE CAR AND THE CAR MAKES AWFUL NOISE AND SHUTS OFF. THE CAR GETS TOWED TO THE VW DEALERSHIP AND I AM INFORMED THAT IT IS THE HIGH PRESSURE FUEL PUMP AND THE REPAIR IS BETWEEN $5000-$6000. THE DEALERSHIP CHECKED THE FUEL AND VERIFIED THAT I HAD APPROPRIATE DIESEL IN THE CAR AND MENTIONED THAT VW HAS HAD PROBLEMS WITH THE DIESEL FUEL "SOLD IN THE US" AND IT IS CAUSING THE PROBLEM. THE CAR IS JUST OVER THE 60,000 MILE WARRANTY AND IT IS ONE OF THE CARS IN THE BUYBACK SETTLEMENT. WHEN I INQUIRED, THEY SAID MY BUYBACK FEE WOULD BE SIGNIFICANTLY REDUCED IF I DO NOT PAY FOR THE REPAIR AS THEY WILL TAKE IT OUT OF THE SETTLEMENT OFFER. INVESTIGATING A BIT FURTHER, THIS IS A PROBLEM THAT THEY HAD WITH PREVIOUS YEAR MODELS, AND IS ALSO SOMETHING THAT APPEARS TO BE HAPPENING WITH OTHER OWNERS OF 2013 TDI'S. I AM LEFT WITH A CAR THAT DOES NOT WORK TO DUE MANUFACTURE DEFECT. I AM LEFT WITH A CAR THAT THEY CLAIM THEY WILL PAY LESS FOR AT THE BUYBACK BECAUSE THE CAR IS NOT RUNNING, EVEN THOUGH IT IS DUE TO THEIR DEFECT. IN SHORT, I HAVE A CAR THAT DOES NOT WORK, THAT IS PART OF A MAJOR US GOVERNMENT LAWSUIT SETTLEMENT, AND THAT REQUIRES $6,000 TO REPAIR BECAUSE A PART THEY PLACED ON THE CAR SENT METAL SHARDS THROUGH THE FUEL SYSTEM. AS A CONSUMER, I AM LEFT HELPLESS. I BOUGHT A CAR BELIEVING THE COMPANY TO BE HONEST, THEY WERE NOT. NOW THEY WILL NOT EVEN STAND BEHIND THEIR FAULTY MANUFACTURING DEFECTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909825September 26, 2016
UNKNOWN OR OTHER
I WAS DRIVING TO WORK WHEN THE CEL CAME ON. I HAD IT SCANNED A FEW DAYS LATER AND FOUND THAT THE ISSUE WAS RELATED TO THE ADBLUE HEATER. VEHICLE PERFORMANCE WAS NOT AFFECTED DURING DRIVING. AFTER SOME INTERNET RESEARCH IT WAS FOUND THAT THIS IS A COMMON PROBLEM IN CERTAIN MODEL YEARS OF THIS VEHICLE. AS IT IS, IF THE FLUID IN THIS SYSTEM GETS TOO COLD IT COULD FREEZE AND CAUSE THE EMISSION SYSTEM TO NOT FUNCTION PROPERLY AND EVENTUALLY DISABLE THE VEHICLE ALTOGETHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908872September 23, 2016
AIR BAGS
I HAD LEASE THIS CAR WITH THE INTENTION TO PURCHASE FOR THE RESIDUAL VALUE, SINCE MY WIFE AND MY SELF ARE RETIRED AND WE CAN NOT AFFORD TO KEEP SPENDING MONEY, DURING 36 MONTH I MADE MY PAYMENTS AND KEPT MY PART OF THE AGREEMENT, NOW VOLKSWAGEN DEALER CLAIMS THAT THEY CANNOT SALE THE AUTO DUE TO BEEN RECALLED. NOW WHEN ITS TIME FOR VOLKSWAGEN TO COMPLY WITH THERE PART OF THE AGREEMENT, THEY REFUSE TO DO IT, ATTACHED IS A LETTER FROM THE DEALER TELLING ME THAT THEY HAVE A BUYER FOR MY VEHICLE, BUT THEY CANNOT SALE TO ME. THIS IS A FRAUDULENT TYPE OF LETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908907September 23, 2016
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT / MALFUNCTION INDICATOR LAMP CAME ON IN CAR. I WAS ABOUT 1 MILE INTO MY COMMUTE TO WORK DRIVING AROUND 50MPH.TOOK TO VOLKSWAGEN DEALER AND CAR HAD P203B, REDUCTANT LEVEL SENSOR CIRCUIT WHICH WAS A DAMAGED AD BLUE SENSOR. MECHANIC AND SALES ADVISOR MENTIONED THAT THIS PART IS CRITICAL AND THE CAR WILL SHUT OFF AND NOT START UNTIL REPLACED. I WAS FORCED TO FIX OR BE LEFT WITH A NON-RUNNING CAR. SALES ADVISOR MENTIONED THAT THIS PART HAS BEEN UPDATED AND FIXED BY VOLKSWAGEN AND THAT THE NEW PART WILL NOT MALFUNCTION FOR NEWER CARS. I'M NOT SURE IF THE CAR WOULD SHUT OFF IN THE MIDDLE OF AN INTERSECTION OR ON THE INTERSTATE, BUT IT COULD BE A MAJOR SAFETY HAZARD. I FEEL THIS PART SHOULD BE RECALLED AND PEOPLE WHO PAID TO HAVE THIS FIXED BE RE-REIMBURSED. I FEEL SCREWED TO HAVE A NON-SELLABLE DIESEL VEHICLE AND THEN GET HIT WITH ANOTHER $1175 PART FOR A DEVICE THAT IS SUPPOSED TO CLEAN UP DIESEL EXHAUST EMISSIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908897September 23, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909316September 23, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 15V483000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE AND ADVISED THE CONTACT TO CALL NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908390September 21, 2016
AIR BAGS
"TAKATA RECAL" I CANNOT USE THE CAR DUE TO THE FACT THAT I OR ANY PASSENGERS MY BE KILLED IN ANY DEPLOYMENT OF THE AIRBAG POTENTIALLY. I AM AWAITING THE TDI BUYBACK BUT WOULD LIKE TO USE THE CAR WITH CONFIDENCE AND SAFETY. THE DEALER SAYS "DON'T GET IN AN ACCIDENT" DON'T WORRY WE HAVEN'T HAD ANY REPORTS OF DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908426September 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908589September 21, 2016
FUEL/PROPULSION SYSTEM
FUEL PUMP FAILED AT 34,000 MILES. CHECK ENGINE LIGHT NOW ON PERMANENTLY. INDEPENDENT STATE LICENSE DIESEL SHOP CONFIRMED PUMP BREAKING DOWN AND RELEASING METAL INTO THE FUEL SYSTEM. METAL FROM PUMP HAS DESTROYED FUEL INJECTORS. REPAIRS ESTIMATED AT $6.069. PUMP IS COVERED BY WARRANTY, BUT DEALER ARGUES BAD FUEL CAUSED THE FAILURE. VW DEALER STATES THEY TOOK A SAMPLE OF THE FUEL TO A LAB AND HAD IT TESTED...WHILE THE CAR WAS IN THE SHOP FOR THE DAY. DEALER DOES NOT HAVE A COPY OF LAB REPORT, WHICH INDICATES THEY ARE LYING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908143September 20, 2016
ENGINE, FUEL/PROPULSION SYSTEM
CEL CAME ON, CODE FOR FOR FAILING REDUCTANT LEVEL SENSOR P203B IMPLAUSABLE SIGNAL. CAR HAS 66,000 MILES, CARED FOR TO THE LETTER. VW WANTS OVER A $1000.00 TO REPAIR. THIS IS AN EXTREAMLY COMMON FAILURE NOT POSSIBLE OFR THE OWNER TO INDUCE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908183September 20, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WEEKS AFTER OWNING THE VEHICLE. THE DEALER STATED THAT THE REMEDY AND PARTS WERE UNAVAILABLE FOR OVER SEVEN MONTHS. THE DEALER DID NOT OFFER A LOANER VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908338September 20, 2016
ENGINE
TURBO CHARGER FAILED IN 2013 TDI PASSAT 2ND TIME. OCCURED WHILE DRIVING DOWN A 45 MPH ROAD. DID NOT LOSE FULL POWER BUT DID LOSE ABILITY TO MAINTAIN SPEED AND GLOW PLUG LIGHT BEGAN FLASHING. FIRST ONE FAILED AND REPLACED AT 79,000 MILES AND 2ND TURBO FAILING AT 145,000 MILES ROUGHLY 60,000 MILES ON THIS TURBO. THESE ARE FLAWED PARTS THAT ARE VERY EXPENSIVE AND SHOULD WORK FOR THE LIFE OF THE VEHICLE. NO SUPPORT FROM VW FOR A PART THAT IS A MAJOR SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907646September 19, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING 45 MPH, THE PASSENGER SIDE OF THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO A BODY SHOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10907080September 16, 2016
AIR BAGS
RECEIVED NOTICE OF AIRBAG RECALL IN APRIL AS POTENTIALLY LIFE THREATENING. ALMOST 4 MONTHS LATER, VW WILL NOT FIX, HAS NO DATE FOR A FIX, AND REFUSES TO DISABLE AIR BAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907302September 16, 2016
FUEL/PROPULSION SYSTEM
ON SEPT 14, 2016, WHILE DRIVING, MY CAR BEGAN LOSING POWER, GLOW-PLUG INDICATOR LIGHT STARTED FLASHING, AND THEN THE CAR IMMEDIATELY STALLED. FROM FIRST SIGN OF TROUBLE TO COMPLETE POWER LOSS WAS LESS THAN 60 SECONDS. SCARY STUFF WHEN YOUR ON THE HIGHWAY. HAD TO BE TOWED TO THE VW DEALER. AFTER I EXPLAINED HOW THE CAR HAD LOST POWER AND SHUT OFF, THE SERVICE DEPARTMENT SUSPECTED IT WAS A HIGH PRESSURE PUMP FAILURE. THE NEXT DAY, THE SERVICE TECHNICIAN CONFIRMED THAT IT WAS A "HIGH-PRESSURE FUEL PUMP FAILURE". BASICALLY THE FUEL PUMP EXPLODED, SENDING METAL FRAGMENTS THROUGH THE ENTIRE FUEL AND FUEL INJECTOR SYSTEMS. NOT GOOD NEWS! THE VW TECH TESTED THE FUEL IN THE TANK AND CONFIRMED THAT IT WAS 100% DIESEL FUEL. THE VW SERVICE ADVISOR INDICATED THAT THIS WAS A KNOWN ISSUE WITH THE TDI'S SINCE 2009. THE VW TECH INDICATED THAT THE CAR WOULD NEVER RUN AGAIN UNLESS THE WHOLE FUEL SYSTEMS IS REPLACED, AND THE COST FOR THIS WOULD BE AROUND $6,500. VW TECH AND VW CUSTOMER SERVICE INDICATED THIS IS A KNOWN ISSUE AND THAT THEY HAVE ADDRESSED THE ISSUE WITH 2009 - 2012 TDI'S BY EXTENDING THE WARRANTY. UNFORTUNATELY I HAVE A 2013 AND HAD NO CLUE THESE PUMPS WERE FAILING ON OLDER MODELS. THIS IS A SERIOUS AND VERY DANGEROUS ISSUE NOT TO MENTION A COSTLY MALFUNCTION THAT CAN AND MOST LIKELY WILL HAPPEN TO OTHER 2013 TDI OWNER'S. I'M GLAD IT WAS NOT MY WIFE WHO WAS DRIVING WHEN THE ENGINE STALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906465September 14, 2016
FUEL/PROPULSION SYSTEM
WHILE WAITING FOR THE BUY-BACK THROUGH THE CLASS ACTION FRAUD SETTLEMENT, LAST SATURDAY, SEPT. 10, 2016 MY 2013 PASSAT TDI WITH APPROXIMATELY 70K MILES SHUDDERED AND LOST ALL POWER. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND THEN HAD IT TOWED TO THE VW DEALER. THEY HAVE INFORMED ME THAT THE HIGH PRESSURE FUEL PUMP FAILED AND SPEWED METAL FRAGMENTS THROUGHOUT THE ENTIRE FUEL SYSTEM. THE REPAIR COST QUOTED IS $6581.44. IT DOES NOT APPEAR THAT I AM THE ONLY PERSON SUFFERING THIS CATASTROPHIC FAILURE AROUND THE 70K MILE MARK. IN FACT, EVEN THE DEALER'S SERVICE MANAGER FOR VACAVILLE VOLKSWAGEN, JENNIFER PIRANI, STATED SHE IS AWARE OF THIS AS A PROBLEM WITH THIS YEAR AND MODEL PASSAT AND SHE ALSO OWNS A 2013 PASATT TDI WITH SIMILAR MILEAGE AND IS TRYING NOT TO DRIVE HER'S SO SHE CAN MAKE IT THROUGH THE BUY-BACK. IT WOULD APPEAR THIS IS A DEFECTIVE PART WITH A SERIOUS DESIGN FLAW CAUSING EXCESSIVE DAMAGE AT A GREAT REPAIR COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904989September 9, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904704September 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904361September 7, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
ADBLUE HEATER ELEMENT FAILURE WAS COVERED UNTIL JULY NOW NOT PART OF EMISSIONS OR SWITCH FAILURE NHTSA #16V171000 90DEGREES SHOULD NOT HAVE BEEN ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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