Volkswagen Passat Complaints (2013)

749 consumer complaints on file.

#11048563November 27, 2017
AIR BAGS
TAKATA RECALL DEALERSHIP STILL HASN'T CONTACTED ME FOR THE REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048813November 27, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047360November 19, 2017
POWER TRAIN
PASSAT SEL YEAR 2013 2.5 GAS ENGINE. O9G TRANSMISSION HARD SHIFTING CLUNKY SLIPPING VERY UNCOMFORTABLE TO DRIVE ESPECIALLY ON TRAFFIC STOP AND GO JERKY TRANSMISSION IT HAPPENED FOR VERY LONG TIME OIL AND FILTER WAS DONE STILL HAVE THE SAME ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046968November 17, 2017
AIR BAGS
HAIR OR OTHER FIBERS MAY CONTAMINATE THE AIRBAG CLOCK SPRING (A SPIRAL WOUND, FLAT CABLE THAT KEEPS THE AIRBAG POWERED WHILE THE STEERING WHEEL IS BEING TURNED). THIS CONTAMINATION MAY TEAR THE CABLE AND RESULT IN A LOSS OF ELECTRICAL CONNECTION TO THE DRIVER'S FRONTAL AIRBAG. A LOSS OF ELECTRICAL CONNECTION TO THE DRIVER'S FRONTAL AIRBAG WILL PREVENT THE AIRBAG FROM DEPLOYING IN THE EVENT OF A VEHICLE CRASH, INCREASING THE RISK OF INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040526October 27, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040626October 27, 2017
AIR BAGS
TAKATA RECALL - I WOULD LIKE TO GET FIXED ASAP INSTEAD OF WAITING FOR THIS TICKING TOME BOMB TO EXPLODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040256October 26, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039572October 25, 2017
AIR BAGS
TAKATA AIRBAG RECALL OVER THE PAST YEAR OR SO, I HAVE LEFT SEVERAL MESSAGES FOR THE REPAIR DEPARTMENT TO HAVE THE REPLACEMENT ON THE AIRBAGS DONE. I CANNOT GET AHOLD OF ANYONE IN THIS DEPARTMENT ON THE PHONE. NO ONE HAS CALLED BACK. I TRIED TO SCHEDULE ONE ONLINE. THAT WAS NOT DONE. I TRIED AGAIN TODAY, I COULD NOT GET THROUGH, BUT LEFT ANOTHER VOICE MESSAGE. THE NAME OF THE COMPANY IS VW UPTOWN. THEY ARE LOCATED AT 8201 LOMAS BLVD NE, ALBUQUERQUE, NM 87110. THEIR NUMBER IS 505-260-5055. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039671October 25, 2017
AIR BAGS
TAKATA RECALL - I HAVE CONTACTED MY LOCAL VW DEALER SEVERAL TIMES (AT LEAST 3) TO INQUIRE ABOUT REPAIRING THE VEHICLE, BUT THEY SAID THEY HAVE REPEATEDLY SAID THEY DON'T HAVE THE NECESSARY PARTS / AIRBAGS TO REMEDIATE THE RECALL. THE VEHICLE RUNS FINE. I HAVE ALSO FILED A CLAIM THROUGH THE CH. 11 TAKATA BANKRUPTCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035456October 21, 2017
AIR BAGS
TAKATA RECALL REC'D NOTICE 2/16 ABOUT RECALL ON AIR BAGS, NO FURTHER INFO HAS BEEN REC'D.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033370October 14, 2017
ELECTRICAL SYSTEM, POWER TRAIN, SEAT BELTS
PERIODICALLY WHILE DRIVING, THE SEAT BELT LIGHT WILL COME ON, THE THE DRIVER'S SEAT BELT WILL LOSE TENSION. THE PUSH START BUTTON HAS BE PRESSED MULTIPLE TIMES IN ORDER FOR THE VEHICLE TO START. I RECEIVE THE ERROR MESSAGE ON THE DASH, "KEY NOT IN RANGE" WHEN THE KEY FOB IS ON MY PERSON. THE BUILT-IN TRACTION DOES NOT HANDLE WELL, BECAUSE THE WEIGHT DISTRIBUTION IS NOT 50/50. THERE IS ENTIRELY TOO MUCH BODY ROLL FOR THIS VEHICLE. THE 2013 VOLKSWAGEN PASSAT 3.6 SEL SHOULD HAVE BEEN MANUFACTURED AS AN ALL-WHEEL DRIVE, AND A HARD BODY. THE TRANSMISSION IS SLUGGISH BETWEEN 1ST AND 2ND GEARS. I USED TO OWN A 2005 VOLKSWAGEN PASSAT GLX V6 4MOTION, AND IT WAS A MUCH BETTER BUILD QUALITY THAN THE 2013 PASSAT. THE QUALITY OF VOLKSWAGEN PASSAT IS IN MAJOR DECLINE, AND IS NOT THE SAME AS IT WAS IN THE EARLY 2000S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032848October 11, 2017
EXTERIOR LIGHTING
I BROUGHT MY CAR A YEAR AGO TO CENTRAL AUTO GROUP IN PLAINFIELD, CT FOR A LOW BEAM LIGHT OUT ON MY CAR. I REPLACED THE BULB AND IT STILL DIDN'T WORK. THE WARNING LIGHT WAS ON ALSO. THEY CLEANED AND LOOKED FOR RECALL ON THE CAR BUT DIDN'T FIND ONE. THEY SAID BULB WAS FINE. I WAS TOLD NOT TO SLAM HOOD AND BE CAREFUL. EVERYTHING FOR RECALL 14V125000 APPLES TO MY CAR BUT IT IS NOT ON LIST. I STILL HAVE THE CAR WAREHOUSE OF WHEN IT WAS MADE IN 2012. WHY IS MY CAR NOT INCLUDED IN THIS RECALL. I HAVE TO REPLACE THE LIGHT HOLDER? THIS IS NOT RIGHT. THERE ARE MANY PEOPLE OUT THERE HAVING THE SAME ISSUE. MY SON DRIVES THIS CAR. I WOULD LIKE ASSISTANCE. MY LOW BEAM LIGHT IS OUT AGAIN. I CHANGED THE BULB BUT IT WON'T WORK. THE WARNING INDICATOR LIGHT IS LIT UP ALSO. THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031962October 5, 2017
AIR BAGS, POWER TRAIN, UNKNOWN OR OTHER
I KEEP RECEIVING RECALL NOTICES FOR [XXX]. VOLKSWAGEN TOOK POSSESSION OF THIS CAR ON 11/29/2016 UNDER THE DIESEL EMISSIONS RECALL. VW BLAMES NHTSA FOR CONTINUED NOTICES ON A CAR THEY OWN.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030465September 29, 2017
UNKNOWN OR OTHER
HEATER CORE: HEATER CORE BECOME CLOGGED EVEN WITH REGULAR FLUSHES. ON 3RD HEATER CORE IN LESS THAN 4 YEARS OF OWNERSHIP. VW'S REPLACEMENT PROGRAM DOES NOT RESTART AFTER NEW HEATER CORE IS INSTALLED, BUT AT PURCHASE OF VEHICLE. VERY DISINGENUOUS. CAR ENGINE AREA STARTS TO OVER HEAT WITHOUT PROPER FLUENT CIRCULATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022381September 8, 2017
TIRES, TIRES:SIDEWALL
PRIMEWELL VALERA TOURING II 215/55R 17 TIRES. THE TIRES AFTER 5000 MILES HAVE DEVELOPED A ROARING SOUND AND THE SIDEWALLS ARE CRACKED. THE ROARING HAS BECOME SO LOUD I HAD THE WHEEL BEARINGS REPLACED BECAUSE OF THE NOISE. THE NOISE IS IN FACT COMING FROM THE TIRES. THE TIRES WERE BOUGHT BY THE DEALER WE PURCHASED THE CAR FROM. IN FACT, IT WAS PART OF THE DEAL THAT THE CAR HAD NEW TIRES PUT ON. BECAUSE OF THIS FACT, THE TIRES ARE NOT UNDER WARRANTY. I TOOK THE CAR TO MY LOCAL FIRESTONE DEALER, THEY HAVE PRIMEWELL TIRES MADE EXCLUSIVELY FOR THEM. THE DEALER WAS NICE ENOUGH AND TOLD ME ABOUT THE RECALL FOR THE TIRES, BUT MY SPECIFIC SIZE WAS NOT LISTED UNDER THE RECALL. THE NEXT SIZE UP AND DOWN WERE LISTED, BUT NOT OUR SPECIFIC SIZE. HE DID OFFER A DISCOUNT ON A NEW SET OF TIRES THOUGH. HE HONESTLY TRIED TO HELP US OUT. BEFORE I SPENT AN ADDITIONAL $500 PLUS DOLLARS I CALLED FIRESTONE CORPORATE. AFTER STATING MY CASE, HE SAID THERE WAS ABSOLUTELY NOTHING HE COULD DO. I ASKED HIM IF HE WOULD LET HIS WIFE DRIVE A CAR WITH CRACKED SIDEWALL TIRES, HE COMMENTED IF IT WAS HIS CAR, HE WOULD GET THEM REPLACED, BUT HE OFFERED ABSOLUTELY NO HELP TO DO SO AND WAS UNAPOLOGETIC TO SAY THE LEAST. I EXPECT MORE FROM FIRESTONE / BRIDGESTONE. YOU WOULD THINK AFTER ALL THE BAD PRESS FROM THE FORD EXPLORER TIRE INCIDENT THEY WOULD BACK THERE PRODUCTS UP BETTER, OR AT LEAST OFFER A PRODUCT THAT LASTS LONGER THAN 5000 MILES. PLEASE BE AWARE BEFORE BUYING THERE PRODUCTS, I KNOW I NEVER WILL AGAIN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020538August 30, 2017
ENGINE
HIGH-PRESSURE FUEL PUMP FAILURE, CAR STOPPED WORKING WHILE DRIVING ON FREEWAY IN ANOTHER STATE. CAR HAS NOT RUN IN OVER A YEAR DUE TO THIS PROBLEM AND THE COST TO FIX IT. THEY MODEL YOUR NEW WERE WITH THE EXACT SAME ENGINE AND PART IS COVERED UNDER WARRANTY BUT THIS CAR IS NOT AT A 71,250 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019899August 26, 2017
WHEELS
I'VE HAD MY 2013 VOLKSWAGEN PASSAT 3.6 SEL PREMIUM SINCE 6/2017, AND I HAVE BOUGHT 2 SETS OF VW WHEEL CENTER CAPS, BECAUSE THEY KEEP FAILING OFF. IT'S QUITE OBVIOUS THIS IS A MANUFACTURER'S DEFECT WITH VOLKSWAGEN. THIS IS AN EXPENSIVE VEHICLE, AND VOLKSWAGEN SHOULD DO A BETTER JOB AT ENGINEERING PARTS THAT DON'T FALL OFF OF THE CAR. THESE WHEEL CAPS ARE ROUGHLY $26 AT VOLKSWAGEN BEFORE TAX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019315August 24, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE FRONT DRIVER SIDE LOW BEAM HEADLIGHT FLICKERED OFF AND ON. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT ALSO FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MERCED VOLKSWAGEN, LOCATED AT 1530 W MAIN ST, MERCED, CA 95340) WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT HOUSING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V125000 (EXTERIOR LIGHTING). THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,980. ...UPDATED 11/15/17 *BF THE CONSUMER STATED THE VEHICLE SHOULD BE INCLUDED IN THE RECALL. UPDATED 11/29/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015092August 14, 2017
AIR BAGS, VISIBILITY/WIPER, UNKNOWN OR OTHER
I WAS TOLD THAT MY AIRBAG ISSUE WAS DUE TO THE SENSOR GETTING WET AND I HAD TO PAY TO FIX IT, AND THEN I RECEIVE LETTER SAYING MY INFLATOR IS PART OF RECALL, THE FIRST RECALL ON MY CAR FOR THE DAYTIME DRIVING LIGHT STILL HAS NOT FIX, ITS BEEN IN THE SHOP AT LEAST THREE TIMES, ON TOP OF THAT YOU CAN MOVE THE GEARS IN MY CAR WITHOUT PRESSING ANYTHING OR BRAKING..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013982August 9, 2017
AIR BAGS
I RECEIVED A WRITTEN NOTIFICATION THAT MY CAR WAS COVERED UNDER A RECALL FOR THE DEFECTIVE AIRBAG. WHEN I TRIED TO MAKE AN APPOINTMENT WITH PRIORITY VOLKSWAGEN CHESTER VA. THEY REFUSED TO MAKE AN APPOINTMENT TO FIX THE CAR STATING THAT THE PARTS WERE NOT AVAILABLE AND THEY WOULD NOT MAKE AN APPOINTMENT OR TELL ME WHEN THE PART WOULD BE AVAILABLE. THE WRITTEN NOTICE SAYS TO SCHEDULE THE REPAIR IMMEDIATELY AND I AM TRYING TO DO THIS BUT THE DEALER REFUSES TO ASSIST. I TRIED TO CONTACT VOLKSWGEN DIRECTLY BUT GOT A RECORDING STATING THAT DUE TO HIGH CALL VOLUMES I SHOULD GO TO THEIR WEB SITE. WHAT A CROCK. SO WHO IS RESPONSIBLE IF THE AIRBAG INJURES OR KILLS SOMEONE WHEN THERE IS AN ACTIVE SAFETY RECALL AND THE MANUFACTURER REFUSES TO EVEN SCHEDULE THE REPAIR? HOW DO YOU SUGGEST I PROCEED FROM HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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