Volkswagen Passat Complaints (2013)

749 consumer complaints on file.

#11078492March 10, 2018
AIR BAGS, STEERING
THW STEERING WHEEL AIR BAGS ERROR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075726March 1, 2018
AIR BAGS
I COMPLETED SAFETY RECALL (15V-483 ) BACK TO 01/2016. HOWEVER, I STARTED TO HEAR NOISE FROM THE STEERING WHEEL WHEN MAKING TURNS. I WENT TO A NEARBY DEALERSHIP AND FOUND OUT THAT THE NOISE IS DUE TO THE CLOCK SPRING. THE DEALER FILED A CLAIM WITH VOLKSWAGEN AND THEY REJECTED THE CLAIM SINCE IT WAS A MONTH AFTER COMPLETING THE RECALL ACTION AND THEY ONLY PROVIDE 2 YEARS WARRANTY FOR THAT. I DID A RESEARCH ONLINE AND FOUND THAT MANY PEOPLE HAD THE SAME PROBLEM EVEN AFTER COMPLETING THE RECALL ACTION. I SAW THAT AN INVESTIGATION (RQ 17-009) HAS BEEN OPENED BACK TO 11/2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075756March 1, 2018
AIR BAGS
AIRBAG LIGHT CAME ON AND THE STEERING CONTROLS ARE NOT WORKING. DEALER DIAGNOSED AS CLOCK SPRING AS BAD AND WON'T COVER BECAUSE OUT OF WARRANTY. THERE IS A RECALL FOR VW PASSAT 2010 TO 2014 FOR CLOCK SPRING RELATED PROBLEMS AND AIRBAG, BUT VW CLAIMS THAT MY VIN IS NOT PART OF THE RECALL. THIS IS NOT RIGHT...THEY HAVE A RECALL FOR MY EXACT PROBLEM AND DON'T WANT TO TAKE OWNERSHIP. REALLY LOOKING FOR SOME GUIDANCE FROM NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074375February 22, 2018
EXTERIOR LIGHTING
LEFT LOW BEAM HEADLAMP FAILED AT 78000 MILES. I REPLACED THE BULB, TO NO AVAIL. SWITCHED THE BULB TO THE DRIVER SIDE AND IT WORKED PERFECTLY. PUT THE SUSPECTED BAD BULB IN THE DRIVER SIDE, WORKED PERFECTLY. DID SOME RESEARCH AND LEARNED THAT THE PASSENGER SIDE DIM HEADLIGHT SOCKET WAS THE SUBJECT OF A RECALL. TOOK THE CAR TO VILLAGE VW IN CHATTANOOGA. THEY REFUSED TO EVEN LOOK AT THE CAR, UNTIL I PAID 99 DOLLARS FOR A DIAGNOSIS FEE, THEN PARTS AND LABOR. I EXPLAINED AND RE EXPLAINED THE RECALL. THE REFUSED TO FIX THE CAR, SINCE MY VIN WASN'T SPECIFICALLY LISTED IN THE RECALL. I AM HAVING THE EXACT SYMPTOMS LISTED N THE RECALL, VW IS REFUSING TO REPAIR IT. THIS IS APPARENTLY A COMMON PROBLEM CONSIDERING ALL I HAVE READ. MANY PASSAT OWNERS HAVE THE SAME PROBLEM WITH THE SAME LIGHT, AND VW IS REFUSING TO REPAIR THE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072146February 11, 2018
VISIBILITY/WIPER
I BOUGHT THIS VEHICLE NEW AND HAD THE HEATING SYSTEM SERVICED AT THE VW DEALER. THE HEATER CORE HAS FAIL TWO TIMES, BOTH TIMES I HAD IT REPLACED AT A VW DEALER. THE FIRST TIME WAS ON 12/21/2016, I CONTACTED VW AND THEY WOULD NOT COVER ANY OF THE EMPLACEMENT COST. THE SECOND TIME WAS ON 01/24/2018, THE DEALER REPRESENTATIVE SAID VW WOULD COVER HALF OF THE COST OF THE REPAIR. I PAID FOR MY HAVE AND THEN CONTACTED VW TO SEE IF THEY COVER THE WHOLE COST. THEY SAID THEY WOULD NOT. THANK YOU. THAT IS TWO HEATER CORE REPLACEMENTS IN A 13 MONTH PERIOD. THAT MAKES ME THINK THERE MAY BE A PROBLEM WITH THE HEATER CORES.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071658February 7, 2018
EXTERIOR LIGHTING
AT 65,000 MILES, HEADLAMP LOW BEAM, DRIVER SIDE STOPPED WORKING. VEHICLE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065419January 27, 2018
POWER TRAIN
1/26/2018 - I WAS DRIVING MY 2013 VW PASSAT ON THE HIGHWAY AT A 60 MPH SPEED, AND IT SUDDENLY BEGAN FORCING ITSELF TO STOP, AS IF THE TRANSMISSION WAS GOING OUT. THE CAR BEGAN SLOWING DOWN JERKING ITSELF, AND THE CARS BEHIND ME HAD TO BRAKE ABRUPTLY, ALMOST HITTING ME. IT WAS A FRIGHTENING EXPERIENCE. I DID LOOK DOWN AT THE GEAR WHILE THIS WAS HAPPENING AND NOTICED THAT THE GEAR LIGHTS D & S WERE BOTH LIT IN RED AND THE - AND + WERE ALSO LIT IN RED. I WAS FINALLY ABLE TO STOP (ON THE HIGHWAY) AND PUT MY CAR GEAR ON PARK. I QUICKLY PUT IT ON PARK AND THEN TRIED TO DRIVE AGAIN, ALL WAS WELL UNTIL I EXITED THE FREEWAY, AND WHILE I WAS TRYING TO MAKE A LEFT TURN, THE CAR BEGIN SLOWLY JERKING AGAIN, NOT ALLOWING TO CONTINUE DRIVING. I FINALLY PULLED TO THE SIDE AND TURNED OFF THE CAR, RESTARTING IT AFTER A FEW MINUTES, AND THEN ALL WAS NORMAL AGAIN. TODAY, 1/27/2018, ON MY WAY TO WORK, THE SAME ISSUE HAPPENED. I'M TAKING MY CAR INTO SERVICE FIRS THING MONDAY MORNING. I JUST PURCHASED THIS VEHICLE ON OCTOBER 2017, AND NO RECALLS WERE ON THIS VEHICLE. SO TO BE HAVING THESE PROBLEMS JUST A FEW MONTHS AFTER THE INITIAL PURCHASE IS DISAPPOINTING. NO PERSONAL BELONGINGS WERE ANYWHERE NEAR THE GEAR, SO THAT WAS DEFINITELY NOT AN ISSUE. PLEASE ADVISE IF ANYONE HAS REPORTED THE SAME VEHICLE CONCERN. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064076January 22, 2018
UNKNOWN OR OTHER
CHECK ENGINE LIGHT (MIL) LUMINATED. CODE P202A. REDUCTANT TANK HEATER CONTROL CIRCUIT. 135K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063203January 17, 2018
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
LEFT FRONT LOWBEAM WENT OUT, REPLACED BULB BUT STILL COMES ON INTERMITTENTLY. CONTACTED VW AND MY CAR WAS NOT PART OF ORIGINAL RECALL , HOWEVER MY VW DEALER HAS SAID HUNDREDS OF THIS MAKE AND MODEL NOT COVERED UNDER ORIGINAL RECALL HAVE HAD SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063349January 17, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
DRIVER DOOR HANDLE STICKS IN COLD WEATHER AND WON'T OPEN FROM THE OUTSIDE. WHEN CRAWLING ACROSS FROM PASSENGER SIDE TO OPEN DRIVER DOOR FROM THE INSIDE, SOMETHING BROKE VERY EASILY. I WAS ABLE TO OPEN THE DOOR, BUT NOW MY DRIVERS DOOR WON'TLOCK IN PLACE TO STAY SHUT. VERY DANGEROUS TO TRY DRIVING WITH THE DOOR SWINGING OPEN AT EVERY CURVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062772January 15, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
A 2013 VOLKSWAGEN PASSAT, ON JANUARY 7THE AIRBAG WARNING LIGHT CAME ON AND "ERROR: AIRBAG" WARNING WAS DISPLAYED. THE HORN NO LONGER WORKS AND THE BUTTONS AROUND THE STEERING WHEEL ARE INOPERABLE. THE VEHICLE WAS TAKEN TO VW IN FINDLAY, OH WHERE IT WAS DIAGNOSED THAT THE TAKAKA AIRBAG RECALL WAS IN EFFECT FOR THIS VEHICLE AND THAT RECALLED PART WAS REPLACED. HOWEVER THE STEERING WHEEL MAKES A CLICKING NOISE WHEN IT IS TURNED, THE BUTTONS AROUND THE STEERING WHEEL ARE STILL NOT WORKING AND THE AIRBAG WARNING LIGHT AND "ERROR:AIRBAG" WARNING IS STILL ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061229January 8, 2018
UNKNOWN OR OTHER
NO HEAT IN PASSENGER SIDE OF VEHICLE. REPAIRED/REPLACED HEATER CORE 12/2016, OCCURRED AGAIN 1/2018. KNOWN ISSUE NOT ACKNOWLEDGED BY VW. SEE TS-80-15-04 FOR SAME SITUATION IN MODELS OTHER THAN PASSAT. CREATES POSSIBLE SAFETY HAZARD IN COLD CLIMATE WHERE DEFROST OF PASSENGER WINDOW DOES NOT CLEAR WINDOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061311January 8, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE VEHICLE WAS TAKEN TO GREEN TOYOTA (3901 WABASH AVE, SPRINGFIELD, IL 62711, (217) 698-3100) AND A PROTECTIVE COVER WAS INSTALLED OVER THE STEERING WHEEL CLOCK SPRING. A FEW MONTHS LATER, THE HORN FAILED AND THE BUTTONS AROUND THE STEERING WHEEL WERE INOPERABLE. THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTOHAUS OF PEORIA (2322 W VAN WINKLE WAY, PEORIA, IL 61615, (309) 740-7951) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE RECALL WAS COMPLETED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058610January 4, 2018
STRUCTURE:BODY
THE FRONT RIGHT FENDER LINER DOES NOT COVER A HOLE THAT ALLOWS SNOW AND WATER TO GET INTO THE FRESH AIR BLOWER INSIDE THE CABIN. WHEN IT IS VERY COLD OUTSIDE (WHICH IS HAPPENS ALL THE TIME IN MONTANA) THE WATER THAT HAS CONTACTED THE BLOWER MOTOR WILL FREEZE, IN TURN NOT ALLOWING THE FRESH AIR BLOWER TO TURN. WHEN THE FRESH AIR BLOWER DOES NOT TURN, THERE IS NO DEFROST OR HEAT IN THE CABIN. I DROVE HOME AND HAD TO GO THROUGH SNOW THAT WAS ON THE ROAD. THIS SNOW WAS THROWN UP INTO AN UNCOVERED HOLE AND GOT INTO THE BLOWER HOUSING. THE NEXT MORNING I WENT TO START THE CAR AND HAD NO BLOWER MOTOR. THIS IS THE 4TH TIME THIS HAS HAPPENED TO ME. I WAS DRIVING TO WORK WHEN THIS PARTICULAR ISSUE HAPPENED, AND I HAD TO SCRAPE THE WINDOW EVERY 30 SECONDS TO ENSURE THAT I COULD SEE WHERE I WAS GOING. I WAS ALSO VERY VERY COLD CONSIDERING THE OUTSIDE TEMPERATURE WAS 0 DEGREES FAHRENHEIT. I WAS LUCKY ENOUGH TO BE IN A SITUATION THAT I WAS TO GET TO A WARM PLACE FAST ENOUGH THAT MY FEET DID NOT FREEZE OFF. VOLKSWAGEN HAD ACKNOWLEDGED THIS PROBLEM AND HAS CREATED A TECHNICAL SERVICE BULLETIN ABOUT THE ISSUE. THEY WILL NOT COVER ANY COST OF THIS OBVIOUS DESIGN FLAW. THE BULLETIN NUMBER IS GROUP 87, NO. 15-15. THE REPAIR REQUIRES A NEW FENDER LINER, A NEW HVAC AIR INLET COVER, A NEW WATER DEFLECTOR, A NEW PLENUM CHAMBER COVER, AND A NEW CABIN AIR FILTER, AS SEEN IN THE TECHNICAL BULLETIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057061December 28, 2017
UNKNOWN OR OTHER
I WAS PARKED WITH THE CAR OFF AND ALL DOORS UNLOCKED AND I WAS UNABLE TO OPEN THE FRONT DRIVER SIDE DOOR OF MY 2013 VOLKSWAGEN PASSAT FROM THE INSIDE OR OUTSIDE. IT SOUNDED AS IF THE LOCK ON THE FRONT DRIVER DOOR WOULD NOT UNLOCK. ALL OTHER DOORS OPENED NORMALLY. I NOW HAVE TO ENTER AND EXIT THE DRIVER SEAT FROM THE FRONT PASSENGER SIDE SEAT. THIS SEEMS LIKE A SERIOUS SAFETY CONCERN IF I EVER HAD TO EXIT MY VEHICLE QUICKLY IN AN EMERGENCY SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055639December 20, 2017
STEERING
CURRENTLY, I HAVE A FAILING (CLICKING NOISE WHILE TURNING) CLOCK SPRING MY 2013 PASSAT TDI THAT WENT IN FOR THE CLOCKSPRING COVER RECALL IN 2016 AND ALSO THE AIRBAG RECALL IN 8/2017 AND HAS BEEN DIAGNOSED AS A "FAILING CLOCKSPRING" 11/24/2017, PUT IN FOR GOODWILL REPAIR TO VW CORPORATE AND WAS IMMEDIATELY REJECTED AND THE DEALER CHARGES OVER $700 FOR REPLACEMENT. SERVICE TECH SAID SINCE I AM A LOYAL CUSTOMER OF A HEAVILY RECALLED TDI MODEL, THEY COULD REPAIR IT FOR $550 (12/10/2017). THIS IS DISAPPOINTING...I AM WAITING FOR IT TO FAIL COMPLETELY BEFORE I CHART MY NEXT COURSE OF ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054130December 12, 2017
EXTERIOR LIGHTING
2013 VW PASSAT TDI SEL THE CHECK LEFT LOW BEAM LIGHT RADOMLY WOULD COME ON THEN GO OFF. THEN IT STAYED ON, LEFT LOW BEAM WAS NO LONGER WORKING. LIGHT WAS REPLACED BUT DID NOT WORK. BULB DID WORK IN RIGHT SIDE. WHEN INSPECTED MODULE THAT BULB WAS INSERTED INTO, NOTICED A MELTED AREA. CHECKED INTERNET AND DISCOVERED A RECALL FOR LEFT LOW BEAM HEADLIGHT FOR 2012-2013 PASSATS DUE TO THIS SAME ISSUE. CALLED LOCAL DEALERSHIP, EXPLAINED ISSUE, SAID THEY WOULD CHECK AND NEVER GOT BACK TO ME. CALLED VW EXPLAINED THE ISSUE, WAS TOLD THAT THEY HAVE TO LEGAL OBLIGATION TO FIX IT AS MY CAR IS NOT INVOLVED IN RECALL DESPITE THE SAME ISSUE. TOLD ME THAT NHSTA WOULD NOT LET THEM FIX IT. THE RECALL FIX INVOLVES REPLACING A SMALL SECTION OF WIRING AND THE MODULE THAT BULB IS INSERTED INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052349December 4, 2017
STRUCTURE:BODY
THE DRIVER SIDE DOOR HAS BEEN HAVING THE ISSUE WHERE IT FIRST WILL NOT OPEN FROM THE OUTSIDE. THEN AFTER A FEW WEEKS IT STARTED TO NOT OPEN FROM THE INSIDE. EVENTUALLY IT GOT TO THE POINT WHERE IT WILL NOT EVEN LATCH SO IT'S VERY MUCH A SAFETY HAZARD. NOTHING HAS CAUSED THIS TO HAPPEN TO THE DRIVERS SIDE DOOR. I HAVE SEEN SEVERAL COMPLAINTS ONLINE IN REFERENCE TO THIS EXACT SAME ISSUE. THE VEHICLE HAS NEVER BEEN IN A WRECK AND ONLY HAS 50K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051155November 29, 2017
AIR BAGS
AS I WAS DRIVING I STARTED TO NOTICE A RUSTLING SOUND WHENEVER I WOULD TURN THE STEERING WHEEL. ABOUT 20 MINUTES LATER MY DASH LIGHT STATING THAT THERE WAS AN AIRBAG ERROR CAME ON FOR THE DRIVERS SIDE AIRBAG. THE HORN AND THE OTHER CONTROL BUTTONS IN THE STEERING COLUMN CEASED WORKING AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048569November 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. UPON PURCHASING THE VEHICLE, THE DEALER (KAREN RADLEY VOLKSWAGEN, 14700 JEFFERSON DAVIS HWY, WOODBRIDGE, VA 22191, (703) 550-0202) DID NOT INFORM THE CONTACT OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) UNTIL AFTER SHE OBTAINED OWNERSHIP. AN INDEPENDENT SALES COMPANY STATED THAT THE VEHICLE NEEDED TO BE TAKEN TO A DEALER TO SCHEDULE A RECALL REPAIR. THE DEALER INDICATED THAT THE CONTACT WOULD NEED TO WAIT TO RECEIVE A RECALL NOTICE IN THE MAIL TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT RECEIVED THE INTERIM RECALL NOTICE MONTHS LATER, BUT HAD NOT RECEIVED A SECOND LETTER YET INDICATING THAT THE PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS STILL UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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