Volkswagen Passat Complaints (2013)

749 consumer complaints on file.

#11130975September 24, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE VEHICLE WAS TAKEN TO PRESTIGE VOLKSWAGEN OF STAMFORD (42 W BROAD ST, STAMFORD, CT 06902, (203) 327-2500) WHERE IT WAS KEPT FOR A MONTH WHILE THEY WAITED FOR THE PART. THE VEHICLE WAS REPAIRED, BUT THE AIR BAG SENSOR ILLUMINATED AFTERWARDS. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO HAVE THE SENSOR REPAIRED, BUT IT ILLUMINATED AGAIN. THE CONTACT WAS INFORMED THAT SHE COULD NOT GET ANOTHER LOANER VEHICLE FOR ANOTHER FOUR WEEKS. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIRS AND THE CONTACT WAS CHARGED OVER $536 FOR THE LABOR FOR THE FINAL REPAIRS. THE MANUFACTURER HAD A REGIONAL CASE MANAGER CALL THE CONTACT AND ADVISED HER TO PAY THE DEALER BEFORE THEY COULD WORK ON HER CASE. THE REGIONAL CASE MANAGER STATED THAT SHE COULD NOT ASSIST UNTIL THE CONTACT RETRIEVED HER VEHICLE FROM THE DEALER. THE CONTACT HAD NOT DECIDED ON WHAT COURSE OF ACTION TO TAKE. THE FAILURE MILEAGE WAS 77,128.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130407September 20, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT TOOK THE VEHICLE TO NAPLETON VOLKSWAGEN SPRINGFIELD (3145 S CAMPBELL AVE, SPRINGFIELD, MO 65807, (417) 886-6000) TO BE REPAIRED PER AN UNKNOWN RECALL. THE REPAIR WAS COMPLETED; HOWEVER, THE CLOCK SPRING EVENTUALLY FAILED. THE SAME DEALER REPAIRED THE VEHICLE AGAIN AT THE CONTACT'S EXPENSE AND STATED THAT THE INITIAL REPAIR ONLY REPLACED THE COVERING FOR THE AIR BAGS. THE MANUFACTURER REFUSED TO REIMBURSE THE CONTACT SINCE HE HAD THE VEHICLE'S OIL CHANGED OUTSIDE OF THE DEALER AND SHOWED "NO LOYALTY" TO VOLKSWAGEN. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129343September 13, 2018
EXTERIOR LIGHTING
THE HEADLIGHT (LOW BEAM) ON THE PASSENGER SIDE IS NOT STABLE - WHEN I AM DRIVING, IT WILL GO OFF (AND THEN SOMETIMES ON AGAIN) WHEN I HIT A BUMP IN THE ROAD OR JUST FROM VEHICLE VIBRATION. I FOUND OUT THAT THERE IS A RECALL FOR BOTH 2012 AND 2013 PASSATS BUT MY SPECIFIC VIN NUMBER IS NOT LISTED ON THE RECALL NOTICE. I CALLED VOLKSWAGEN CUSTOMER CARE ( CASE NUMBER 181250046) AND WAS TOLD THEY CAN NOT ADD IT TO THE RECALL LIST EVEN THOUGH IT IS THE SAME PROBLEM. MY VW DEALER HAS SEEN MY CAR AND CONFIRMED IT IS AN ELECTRICAL CONNECTION ISSUE AND THE SAME ISSUE AS THE RECALL. CAN YOU HELP ME GET MY VIN ADDED TO THE RECALL LIST?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129216September 12, 2018
AIR BAGS, STEERING, UNKNOWN OR OTHER
CLOCK SPRING FAILURE. DANGEROUS AS AIR BAG AND HORN DO NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128268September 8, 2018
AIR BAGS, STEERING
CLOCK SPRING RECALL - VOLKSWAGEN NOT HONORING THE RECALL FOR MY VIN #. STEERING WHEEL STARTED TO CLICK LAST NIGHT UPON TURNING WHILE DRIVING, AND NOW THE AIRBAG LIGHT IS OUT. TOOK IT INTO THE DEALERSHIP TODAY AND THEY SAID IT WILL BE A $700 REPAIR FOR THE CLOCK SPRING. EVEN WITH THE AIRBAG LIGHT OUT, ONE OF THE SERVICE GUYS TOLD ME THEY HAVE DEALT WITH A LOT OF THESE AND SAID IT WAS PROBABLY SAFE TO DRIVE. WHEN I ASKED ABOUT THE RECALL 69L2, THEY SAID MY CAR WAS NOT COVERED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128174September 7, 2018
ELECTRICAL SYSTEM
CLOCK SPRING WENT OUT. THIS IS A RECALL FOR 2013 PASSAT, HOWEVER MY VIN IS EXCLUDED. NOT HAPPY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124238September 4, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR FLASHED. LATER, WHILE DRIVING APPROXIMATELY 65 MPH, THE AIR BAG WARNING INDICATOR REMAINED PERMANENTLY ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS REPAIRED BY VOLKSWAGEN OF HARTFORD (133 LEIBERT ROAD, HARTFORD, CT 06120) PER NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ISSUED CASE NUMBER: 181188699. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124168September 3, 2018
AIR BAGS, ELECTRICAL SYSTEM
WE TOOK OUR CAR IN FOR SERVICE ON 8/11/18 DUE TO THE AIR BAG LIGHT COMING ON AND STEERING WHEEL FUNCTIONS NO LONGER WORKING. THE DEALERSHIP CONFIRMED THE ISSUE WITH THE CLOCKSPRING AND STATED THAT BECAUSE OUR CAR WAS OUT OF WARRANTY THAT WE WOULD BE RESPONSIBLE FOR REPAIRS. WE STATED THAT THIS SEEMS LIKE AN ISSUE WITH DEFECTIVE EQUIPMENT SINCE THE CAR IS ONLY 5 YRS OLD AS WELL AS A SAFETY ISSUE WITH THE VEHICLE. WE ESCALATED THE ISSUE TO THE CORPORATE CUSTOMER SERVICE. THE REP STATED AGAIN THAT THEY WOULD NOT COVER THE REPAIRS BECAUSE THE CAR WAS PAST ITS WARRANTY. WE CONDUCTED OUR OWN RESEARCH ON RECALLS FOR THIS VEHICLE AS THERE HAS BEEN OTHERS (I.E. AIR BAG AND ADBLUE HEATER). WE LOCATED THE 2015 RECALL ON THE CLOCK SPRING AND DISCUSSED THIS WITH VW CUSTOMER SERVICE AS WELL. THEY REFUSED TO ACKNOWLEDGE OUR VEHICLE AS ONE OF THE ONES AFFECTED EVEN THOUGH WE ARE EXPERIENCING THE SAME ISSUES. WE ARE CONCERNED WITH THIS SAFETY ISSUE AS WE ARE NOT ABLE TO USE THE HORN, THE AIRBAG IS INOPERABLE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123251August 29, 2018
STEERING, AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS IN REVERSE, THE CONTACT HEARD AN ABNORMAL CLICKING NOISE COMING FROM THE STEERING WHEEL AND A "DRIVER SIDE AIR BAG ERROR" MESSAGE APPEARED. THE CONTACT CALLED FINDLAY VOLKSWAGEN AT (702) 558-6600 (LOCATED AT 983 AUTO SHOW DR, HENDERSON, NV 89014) AND WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR MANUFACTURER RECALL NUMBER: 239516 AND AN UNKNOWN NHTSA CAMPAIGN. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123325August 29, 2018
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TAKATA RECALL: ON NOVEMBER 17, 2017, TOOK 2013 VW PASSAT TO CHAPMAN VOLKSWAGEN (4500 E 22ND ST; 85711) TO REPLACE AIRBAGS. CLOCK SPRING FAIL: ON AUGUST 29, 2018, TOOK 2013 VW PASSAT BACK TO CHAPMAN VOLKSWAGEN SINCE 'CHECK MAINTENANCE AIRBAG' LIGHT ON, HORN NOT WORKING, AND THE DIALS FOR RADIO/ BLUETOOTH NOT WORKING. INFORMED BY SERVICE TECH THAT CLOCK SPRING FAILED SO NEED TO REMOVE/REPLACE AND COULD NOT FIND RECALL RE:CLOCK SPRING BASED ON VIN. BILLED AND PAID $672.80.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120043August 15, 2018
AIR BAGS, UNKNOWN OR OTHER
WHILE I WAS HOME, I NOTICED MY AIRBAG LIGHT CAME ON AND THE BUTTONS ON MY STEERING WHEEL DIDN'T WORK. A FEW DAYS LATER I WAS DRIVING ON THE HIGHWAY AND A CAR ALMOST CHANGED LANES ON TOP OF ME. I TRIED TO HONK MY HORN AND NOTHING CAME OUT. THANKFULLY THE CAR SWERVED BACK IN IT'S LANE BECAUSE I DIDN'T HAVE ANYWHERE TO GO. I TOOK MY CAR TO THE DEALERSHIP AND THEY TOLD ME THE CLOCK SPRING NEEDED REPLACED. IN 2016 I HAD MY CLOCK SPRING REPLACED AS PART OF A RECALL (69L2). I'VE RECENTLY LEARNED THAT MANY OTHER PEOPLE ARE HAVING A SIMILAR ISSUE WITH THEIR RECALL-REPLACED CLOCK SPRING. VOLKSWAGEN IS NOT ACKNOWLEDGING THE PROBLEM WITH THE RECALL WORK AND CLOCK SPRING BEING FAULTY AND WILL ONLY REPLACE IT IF I SPEND OVER $700 FOR ANOTHER DIAGNOSTIC AND REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119438August 12, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
RECALL #94G8 ON 8/26/2014 I HAD MY VEHICLE IN FOR SERVICING AT THE DEALERSHIP FROM WHICH I HAD PURCHASED IT. THEY INFORMED ME THAT IN ADDITION TO THE ROUTINE SERVICING THEY WOULD BE ADDRESSING A RECALL ISSUE REGARDING THE "LOW BEAM HEADLIGHTS". THE INVOICE I RECEIVED SHOWS THE WORK PERFORMED. FLASH FORWARD 4 YEARS ALMOST TO THE DATE, I WAKE IN THE MORNING TO LEAVE FOR WORK TO SEE THAT NEITHER OF MY LOW BEAM HEADLIGHTS ARE WORKING. I CALLED THE DEALERSHIP TO GET THE ISSUE RESOLVED ASAP. WHILE AT THE DEALERSHIP LATER THAT DAY THEY LOOKED THE CAR OVER AND COME BACK WITH AN ESTIMATE OF $950 TO FULLY REPLACE BOTH HEADLIGHT ASSEMBLIES BASED OFF THE FACT THAT THERE IS POWER TO THE LIGHT SOCKETS, BUT NOT TO THE BULBS. THIS SEEMS TO BE AN ISSUE THAT WOULD BE VERY CLOSELY RELATED TO THE ISSUE THE RECALL WAS ISSUED FOR. YET BECAUSE THEY HAVE PERFORMED THE INITIAL SOLUTION MEET THE RECALL RESOLUTION SPECIFICATIONS, VOLKSWAGEN IS NOT REQUIRED TO DO ANYTHING FURTHER. HOW IS THIS POSSIBLE? IF A SPECIFIED RESOLUTION TO A SAFETY RECALL ISSUE FAILS, THE MANUFACTURER SHOULD BE MADE TO LOOK FURTHER INTO A BETTER RESOLUTION, AT NO CHARGE TO THE CONSUMER. IT MOST CERTAINLY IS NOTHING THAT I DID THAT CAUSED THE ISSUE. THE PROBLEM WOULDN'T EXIST AT ALL IF THE DESIGN BY THE MANUFACTURER WASN'T FLAWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115689August 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
PULLING OUT OF DRIVEWAY EPC LIGHT COMES ON. TOTAL LOSS OF POWER AND ENGINE SPEED SET TO 1800RPM IN "SAFE MODE" NO ONE KNOWS EXACTLY WHAT IS WRONG. MECHANICS CANNOT TTELL ME WHAT IS WRONG. DEALERSHIP VW HAS NO IDEA AND WANT TO START REPLACING ITEMS IN DESCRIMINATELY AND I DON'T HAVE THAT KIND OF MONEY TO THROW AROUND AND BESIDES. THE PEOPLE THAT BUILT THE CAR CAN'T FIGURE IT OUT. THIS IS A HUGE SAFETY ISSUE. COMPUTER FAULTS AND SHUTS DOWN THE POWER AT HIWAY SPEEDS AND SOMETIMES CAR STALLS OUT. THIS IS VERY DANGEROUS AND HAPPENING TO HUNDREDS MAYBE THOUSANDS OF PEOPLE I'M READING ONLINE AND TALKING WITH OTHER OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115479August 2, 2018
EXTERIOR LIGHTING
MY CAR IS NOT CURRENTLY INCLUDED IN RECALL 94G8/7V BUT IS EXPERIENCING THE EXACT ISSUES OUTLINED IN THE RECALL. MY LEFT, FRONT, LOW BEAM HEADLIGHT HAS GONE OUT. THE BULB IS NOT BURNED OUT (TESTED ON RIGHT SIDE) AND THE HIGH BEAM HEADLIGHT STILL WORKS. THE CAR WAS STATIONARY AND IDLING WHEN THE LIGHT WENT OUT INITIALLY. I TOOK THE VEHICLE TO THE LOCAL VW DEALERSHIP AND WAS TOLD IT WOULD COST ME OVER $400 TO FIX THE ISSUE. I WAS TOLD NOTHING ABOUT THE ACTIVE RECALL. WITHIN A SHORT TIME THE LIGHT BEGAN WORKING AGAIN BUT ONLY FOR A FEW WEEKS. IT HAS GONE OUT AGAIN AND HAS BEEN OUT FOR SEVERAL MONTHS. I UNDERSTAND MY VIN IS NOT INCLUDED, BUT AS STATED, MY ISSUE IS IDENTICAL TO THE RECALL AND IT SHOULD BE INCLUDED. I AM ASKING WHAT I CAN DO TO HAVE MY VIN ADDED TO THE RECALL. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114621July 30, 2018
AIR BAGS, ELECTRICAL SYSTEM
MY CLOCK SPRING WAS SUPPOSEDLY REPLACED IN 08/17 BY A VW DEALER BEFORE I BOUGHT THE CAR FROM CHEVY. WHEN I TOOK MY CAR IN BECAUSE AIR BAG LIGHT WAS ON AND NO STEERING WHEEL CONTROLS WORKED, I WAS INFORMED THAT I HAD AN OPEN CIRCUIT IN MY CLOCK SPRING AND SINCE IT HAD ALREADY BEEN REPAIRED BY THE RECALL I WOULD HAVE TO PAY FOR IT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113022July 23, 2018
EXTERIOR LIGHTING
I HAVE AN ISSUE WITH THE RIGHT LOW BEAM HEADLIGHT. PUT A NEW BULB IN AND IT STILL DON'T WORK. IM HERE AT THE VW REPAIR AND SHOWED THEM THAT THEIR WAS A RECALL ON THE THIS ISSUE. THEY SAID THAT MY CAR WASN'T ONE OF THE ONES THAT WAS RECALLED. IT'S NOT FAIR THAT I SHOULD PAY FOR THIS PART TO BE FIXED. WHEN IT WAS RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113045July 23, 2018
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT STATED THAT THE BLUETOOTH, RADIO, AND HORN FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) IN 2015. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE MANUFACTURER WAS ALSO CONTACTED AND WAS UNABLE TO PROVIDE FURTHER ASSISTANCE. THE VEHICLE WAS CURRENTLY AT A MECHANIC FOR REPAIRS. THE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111360July 14, 2018
AIR BAGS
I HAVE TAKEN MY VW IN FOR THE RECALL, SCHEDULED A VISIT SPECIFICALLY FOR THE RECALL. AFTER I BROUGHT THE VEHICLE IN THEY SAID THEY DID NOT HAVE THE PARTS. I WAS TOLD THAT THE PARTS WERE BACKORDERED. I HAVE NO INDICATION FROM VW ON HOW LONG THIS WILL TAKE. I AM MILITARY MOVING OVER SEAS AND NEED THIS FIXED BEFORE IT CAN BE SHIPPED. I HAVE SPOKEN WITH VW 3X IN THE PAST MONTH ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110227July 9, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
THERE WAS A RECALL ON CLOCKSPRING, AND THE REPAIR WAS A CLOCKSPRING COVER THAT WAS REPAIRED ON MY VEHICLE IN MARCH OF 2016. JULY 2018 MY CLOCKSPRING HAD TO BE COMPLETELY REPLACED COSTING $650. THERE WAS ALSO AN AIRBAG RECALL THAT CAUSED MY HORN TO STOP WORKING, AIRBAG LIGHT TO COME ON, AT THE SAME EXACT TIME THE CLOCKSPRING STOPPED WORKING. I TOOK MY VEHICLE TO A DEALERSHIP 2 DAYS AGO TO HAVE THE CLOCKSPRING LOOKED AT AND THE RECALL ON THE AIRBAG REPAIRED. THE DEALERSHIP INFORMED ME THAT I WOULD HAVE TO PURCHASE A NEW CLOCKSPRING BECAUSE ONLY THE COVER WAS CONSIDERED A RECALL, HOWEVER OBVIOIUSLY THIS WAS NOT A SUFFICIENT CLOCKSPRING REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109620July 5, 2018
AIR BAGS, UNKNOWN OR OTHER
IN OCT/6/2017 TOOK MY CAR TO RUDOLPH VW FOR THE AIR BAG RECALL, IN JUNE 29, 2018. I GOT THE SAME WARNING LIGHTS EXCEPT THIS TIME THEY ARE TELLING ME THAT THE PROBLEM IS THE CLOCK SPRING, THE PART UNDER NIT THE CUP AND AIRBAG AND THIS TIME I HAVE TO PAY FOR IT, A PROBLEM ORIGINATED BY THEM AND NOW THEY WANT TO COLLECT $ 610.00 DLLS. ALSO THEY SAID THAT THE WARRANTY EXPIRED, 1 YEAR OR 12,000 MILES, MY CAR ODOMETER RECORD INDICATE BACK THE 28086 IN 10/6/17 AND NOW 80,998 MILES IMPOSSIBLE TO BELIEVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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