Volkswagen Passat Complaints (2007)

273 consumer complaints on file.

#10352355August 27, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE CAR WILL IDLE AT 900-1000 RPM WHEN COMING TO A COMPLETE STOP. BRAKE MUST BE HELD HEAVILY AND IF RELEASED, CAR WILL LUNGE FORWARD WITHOUT DRIVER ENGAGING ACCELERATOR. THIS OCCURS INTERMITTENTLY AFTER CAR HAS SAT IN THE HOT SUN. TEMPERATURES ARE NOT ABOVE NORMAL FOR THE AREA THIS SUMMER. TOOK CAR TO DEALER (MILEAGE 38,000). PROBLEM REPLICATED FOR DEALER AND SERVICE DEPT CONTACTED VW OF AMERICA (VWA) FOR ASSISTANCE. VWA CONTENDS THAT OPERATION IS WITHIN NORMAL SPECS AND THAT CAR IS COMMANDING THE HIGHER IDLE SPEED TO BUMP UP ALTERNATOR OUTPUT. VWA STATES THIS IS DUE TO HIGH SUMMER TEMPS ALTHOUGH SUMMER TEMPS FOR THE AREA ARE AVERAGE THIS YEAR. WE AND DEALER ARE NOT SATISFIED WITH ANSWER BUT VWA REFUSES TO INVESTIGATE FURTHER AND CLOSED THE ISSUE. DEALER REPORTS ANOTHER CAR OF SAME MAKE EXPERIENCING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351530August 24, 2010
AIR BAGS, VISIBILITY, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS BUT TO NO AVAIL. THE DRIVER SIDE SUN VISOR LIGHT ALSO WOULD NOT ILLUMINATE AND THE LIGHT WAS REPLACED BY THE DEALER. IN ADDITION, THE AIR CONDITIONING SYSTEM WAS REPAIRED SEVERAL TIMES AND MOST RECENTLY FAILED AGAIN. THE CONTACT STATED THE DRAIN HAD TO BE CLEANED OF CONTAMINATED SOLVENT AND REPAIRS WERE ALSO MADE TO THE TEMPERATURE SYSTEM. THE MANUFACTURER WAS NOT CONTACTED IN REGARDS TO ANY OF THE ABOVE FAILURES. THE FAILURE MILEAGE WAS 20,578 AND THE CURRENT MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351565August 24, 2010
AIR BAGS:FRONTAL, ENGINE AND ENGINE COOLING:COOLING SYSTEM, SEATS, VISIBILITY, INTERIOR LIGHTING
A/C WAS NOT COOLING AS NORMAL THEN THE A/C WAS NOT COOLING AT ALL. THE DAY THE A/C SYSTEM FAILED I WAS DRIVING ON THE HIGHWAY AT THE SPEED OF 70 MILES PER HOUR AND IT WAS RAINING HEAVILY. ALL WINDOWS TO THE VEHICLE FOGGED TO THE POINT WHERE I HAD NO VISIBILITY. I PULLED OVER TO THE EMERGENCY LANE. I HAD TO WAIT FOR THE STORM TO PASS TO OPEN MY WINDOWS AND BE ABLE TO SEE THROUGH ALL WINDOWS. I DROVE THE CAR HOME AND MADE AN APPOINTMENT WITH A VW SERVICE SHOP THE NEXT DAY. THE SHOP CHECKED THE A/C SYSTEM FOR REFRIGERANT AND FOUND THAT IT WAS CONTAMINATED. THEY VACUUM/DRAINED THE SYSTEM, REFILLED IT WITH NEW REFRIGERANT, AND REPLACED THE TEMPERATURE SENSOR FOR THE A/C SYSTEM. THE A/C WAS WORKING AS NORMAL FOR TWO MONTHS THEN WITHOUT WARNING MY A/C SYSTEM WAS NOT COOLING AT ALL. I TOOK IT BACK THE NEXT DAY TO VW SERVICE. THEY FOUND THAT THE A/C COMPRESSOR SHAFT WAS SEIZED TO THE COMPRESSOR HOUSING. TO REPAIR IT THEY HAD TO REPLACE THE COMPRESSOR, EXPANSION VALVE, AND CONDENSER. THEY ALSO CLEANED TO A/C LINES, VACUUMED THE SYSTEM AND REFILLED IT WITH REFRIGERANT AFTER PUTTING ALL THE PARTS TOGETHER.I WAS WITHOUT A VEHICLE FOR A WEEK. TILL THIS DAY MY A/C SYSTEM IS NOT WORKING PROPERLY. FOR EXAMPLE, I DRIVE THE CAR ONE DAY, THE A/C WORKS AND NORMAL, AND THE NEXT DAY IT DOES NOT COOL AT ALL. IT WORKS AT RANDOM TIMES. TO ADD, THE SAME TIME MY A/C WAS BROKEN MY AIR BAG WARNING LIGHT CAME ON. VW CHECKED IT AND FOUND THAT THE FRONT PASSENGER SIDE IGNITER HAD TOO MUCH RESISTANCE. TO FIX IT THEY REMOVED THE FRONT PASSENGER SEAT AND BYPASSED THE FRONT PASSENGER SIDE AIRBAG PLUG. THEN THEY CHECKED THE SEAT HARNESS AND REINSTALLED THE SEAT. MY AIR BAG WARNING LIGHT IS ON AGAIN. MOREOVER, THE SUNVISORS LIGHTS DIDN'T WORK, SHIFT KNOB WAS CORRODED, THE RUBBER SEAL TO THE SATELLITE ANTENNA ROTTED AWAY, AND BOTH TAIL LIGHTS ON THE INTERIOR STARTED TO BURN AND LOOK MELTED. ALL WAS REPLACED UNDER WARRANTY. GOOD FOR THAT BECAUSE I COULDN'T HAVE BEEN ABLE TO PAY FOR ALL THE REPAIR COSTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349909August 17, 2010
STEERING, ELECTRICAL SYSTEM
2007 VW PASSAT "STEERING COLUMN DEFECTED". MY KEY "FOB" TO THE IGNITION GETS STUCK INSIDE THE IGNITION SLOT. CAR WILL NOT START. SOMETIMES IT WILL START BUT THEN IMMEDIATELY DIE. I HAVE TO VERY SLOWLY PUSH THE FOB BACK AND FORTH TO FINALLY GET THE CAR TO START EVENTUALLY. PROBLEM IS, THERE ARE THOUSANDS OTHER 2006-2007 VW PASSATS AND JETTAS THAT HAVE THIS ISSUE. IT IS UNSAFE. THE VW DEALER IS CHARGING ON AVERAGE $1,400 TO REPLACE THE DEFECTIVE PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345237July 26, 2010
TIRES
TIRE PRESSURE ISSUES WITH VOLKSWAGEN VEHICLES. I PURCHASED THIS VEHICLE BACK IN 2007 AND ABOUT NEARLY A MONTH AFTER PURCHASE I HAVE HAD ISSUES WITH TIRE PRESSURE. NO ONE FROM THE VW DEALER I PURCHASE THE CAR FROM OR ANOTHER VW DEALER CAN TELL ME WHAT THE ISSUE IS. THE REFRAIN IS THERE IS NOTHING WRONG WITH THE TIRES. EACH MONTH UP UNTIL JULY I HAVE TO PUT AIR IN MY TIRE, WHEN I REACHED THE 50K MARKER AND TIRES WERE ROTATED I HAVE TO INFLATE THE TIRE EVERY 3-4 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345055July 24, 2010
STRUCTURE
I AM WRITING YOU TO ASK FOR YOUR ASSISTANCE IN EXPEDITING THE REPAIR OR REPURCHASE BY VOLKSWAGEN OF AMERICA OF THE 2007 PASSAT VIN [XXX] OWNED BY MY COMPANY, THE LUNT MARYMOR CO., INC.. THIS VEHICLE HAS A MOLDY SMELL THAT IS PERSISTENT AND IS A LIKELY HEALTH HAZARD. WHEN ANYONE GETS INTO THE CAR THEY START TO COUGH. THE CAR IS NOT DRIVABLE AND UNSELLABLE. THE MOLDY CONDITION IS A RESULT OF PLUGGING OF BOTH THE A/C DRAIN SYSTEM AND THE SKYLIGHT DRAINS. THE OAKLAND VOLKSWAGEN REPAIR DEPT, LEAD BY LEE MOLINONI, HAS WORKED DILIGENTLY TO CORRECT THE PROBLEM WITHOUT SUCCESS. THEY'VE TOLD ME THEY DON'T KNOW OF ANYTHING ELSE THEY CAN DO TO SOLVE THE PROBLEM. IF IT CAN'T BE FIXED I AM DEPRIVED OF ITS USE. I DID NOT CREATE THIS PROBLEM. WHILE YOU HAVE READY ACCESS TO ALL THE SVC RECORDS AT OAKLAND VOLKSWAGEN ALLOW ME TO SHARE WITH YOU A BRIEF HISTORY OF THE PROBLEM. THE MOLDY SMELL STARTED IN MAY OF THIS YEAR. THE PROBLEM WAS PROMPTLY DIAGNOSED BY OAKLAND VOLKSWAGEN AS A PLUGGED A/C DRAIN. THE DRAIN WAS CLEARED AND THE A/C DUCTING SYSTEM WAS TREATED BY A MACHINE DESIGNED TO CLEAN THE DUCTS. THE MACHINE BROKE WITHOUT COMPLETING THE TREATMENT AND A NEW MACHINE HAD TO BE ORDERED. THIS TOOK A CONSIDERABLE AMOUNT OF TIME TO GET AND I HAD TO DRIVE A MOLDY CAR WHILE OAKLAND VOLKSWAGEN WAITED FOR IT TO ARRIVE. ON RETURNING TO THE DEALER, WHEN THE NEW MACHINE ARRIVED, THE DUCTS WERE CLEANED BUT IT WAS DISCOVERED THAT SEVERAL VALVE OPERATED DUCTS HAD FAILED. THIS REQUIRED REMOVAL OF THE ENTIRE DASHBOARD TO REPAIR. THE DEALERSHIP SUBSEQUENTLY THOROUGHLY CLEANED THE CAR. THE MOLDY SMELL PERSISTED. MY WIFE AND I THOROUGHLY CLEANED THE ENTIRE INTERIOR OF THE CAR TO NO AVAIL. I TOOK THE CAR BACK TO THE DEALERSHIP WHERE THEY THEN FOUND 3 OF 4 SKYLIGHT DRAINS WERE PLUGGED. THESE WERE CLEARED. IN THE COURSE OF ALL THESE VISITS THE MECHANIC ALSO FOUND A FAULTY BRAKE MODULE (THE PRKG BRAKE WOULDN'T RELEASE) AND A FAILED BATTERY. THE DEALER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342977July 13, 2010
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL*THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THE VEHICLE WOULD CONTINUOUSLY STALL SPORADICALLY WITHOUT WARNING .THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THE MECHANIC DIAGNOSED THE FAILURE AS A FAULTY ALTERNATOR, BATTERY OR BOTH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE BOTH THE BATTERY AND ALTERNATOR WERE REPLACED. THE CONTACT WAS CONCERNED WITH THE SAFETY OF THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341627July 6, 2010
STEERING
WE OWN A 2007 VOLKSWAGEN PASSAT. ON JUNE THE 15TH, 2010, WE STARTED GETTING AN ALARM INDICATOR SAYING THAT "THE STEERING COLUMN WAS LOCKED" AND THE CAR WOULD NOT START. WE TOOK IT TO OUR LOCAL VW DEALERSHIP, WHERE WE WERE TOLD THAT IT IS A NATIONAL PROBLEM, AND THE PARTS TO FIX IT ARE ON "NATIONAL BACKORDER" WITH NO IDEA WHEN THEY WILL BE AVAILABLE. I AM CONCERNED THAT THIS PROBLEM WILL EITHER LEAVE MY WIFE STRANDED SOMEPLACE UNSAFE, OR, THE PROBLEM WILL OCCUR WHILE SHE IS DRIVING AND AFFECT HER ABILITY TO STEER THE VEHICLE. I WOULD LIKE TO KNOW IF YOUR AGENCY HAS RECEIVED OTHER COMPLAINTS, AND ARE YOU ABLE TO ASSIST IN EXPEDITING REPAIRS? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335221June 8, 2010
ELECTRICAL SYSTEM
A NICE SUMMER DAY TRANSPORTING MY FAMILY, INCLUDING TWO SMALL CHILDREN TO A BASEBALL GAME. TEMP WAS 80 F, NO WIND, MOSTLY SUNNY. CAME TO A STOP AT A RED LIGHT. WHEN THE LIGHT CHANGED TO GREEN, PUSHED ON ACCELERATOR. VEHICLE HESITATED, THAN ACCELERATED SLOWER THAN EXPECTED IN A HALTING, HERKY-JERKY WAY. CHECK ENGINE LIGHT CAME ON AND THE VEHICLE STARTED TO SLOW. I WAS ABLE TO MOVE THE VEHICLE OFF TO THE SIDE OF THE ROAD, WHERE I CONTACT ROAD SIDE ASSISTANCE AND THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE DEALER REPORTED REPLACING THE COIL ON PLUG IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322957March 31, 2010
VEHICLE SPEED CONTROL
THROTTLE NOT RESPONSIVE TO ACCELERATOR PRESSURE. VARIOUS RESPONSES -- SOMETIMES ACCELERATES NORMALLY, OTHER TIMES VERY LITTLE ACCELERATION. OCCURS WHEN ENGINE IS WARM AND AT SPEED ON EXPRESSWAY. I HAVE NO IDEA HOW THE CAR WILL ACCELERATE WHEN I NEED TO, E.G., NEEDING TO ACCELERATE TO SWITCH LANES. IT HAS HAPPENED 4 TIMES IN THE PAST WEEK (MARCH 27-30, 2010). WHEN THIS HAPPENS, THE "EPC" AND THE "SLIP CONTROL" SIGNALS ON THE DASHBOARD LIGHT UP, AS WELL AS AN "!" AND AN IMAGE OF A TACHOMETER. IN THE MORNING WHEN THE ENGINE IS COLD, THE WARNING LIGHTS ARE NOT ON, OR WHEN THE CAR HAS BE TURNED OFF FOR A WHILE. I TOOK THE CAR TO THE VOLKSWAGEN DEALER IMMEDIATELY THE FIRST TIME IT OCCURRED ON THE WAY HOME FROM WORK (MARCH 30). THE SERVICE REPRESENTATIVE INDICATED THAT THERE WAS A PROBLEM BETWEEN THE THROTTLE BODY AND THE ACCELERATOR. I DROVE THE CAR HOME THAT EVENING AND BROUGHT IT BACK TO THE DEALER THE NEXT DAY. I PICKED THE CAR UP THAT EVENING AND PAID $407 DOLLARS FOR THE REPAIR. I INDICATED THAT I THOUGHT THIS WAS A SERIOUS SAFETY ISSUE AND I WOULD HAVE THOUGHT VW WOULD COVER THE EXPENSE. THEY SAID IT HAS HAPPENED TO OTHER CARS BUT THERE WAS NOT RECALL. THE SAME THING OCCURRED THE NEXT DAY (FRIDAY) ON MY WAY TO WORK, BUT NOT ON THE RETURN HOME. THE NEXT MONDAY (MARCH 29), IT OCCURED ON THE WAY HOME. I STOPPED AT THE VW DEALER AND MADE AN APPOINTMENT FOR THE NEXT DAY. THE CAR IS CURRENTLY AT THE VW DEALER AND THEY INDICATED THAT THE THROTTLE BODY PROGRAMMING WAS NOT WORKING AND THAT THEY WOULD INSTALL A NEW THROTTLE BODY ($400 PART PLUS $120 LABOR -- THE PART WOULD BE FREE SINCE I AM A GOOD CUSTOMER). I TOLD THEM THAT I WAS GOING TO FILE A COMPLAINT WITH NHTSA BECAUSE I THOUGHT THIS WAS A SERIOUS SAFETY ISSUE AND TO SEE IF THIS WAS OCCURRING WITH OTHER VW VEHICLES. THE SERVICE REPRESENTATIVE ALSO SUGGESTED THAT I CONTACT VW DIRECTLY. I WILL DO THAT TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308129February 9, 2010
SERVICE BRAKES, HYDRAULIC
LEAVING MY HOME ON MY WAY TO WORK IN THE AM MY BRAKES FAILED THE PEDAL WENT ALL THE WAY DOWN PANIC AND PUMPING THEY RETURNED BEFORE I REACHED THE STOP SIGN, THE 2007 PASSAT WAGON HAS NO EBRAKE JUST A BUTTON FOR THE PARKING BRAKE, WHICH I DID NOT USE. I DROVE THE CAR FOR THE NEXT 2 WEEKS WITHOUT IT HAPPENING AGAIN, THEN AT THE SAME STOP SIGN (THE FIRST ONE I REACH WHEN I LEAVE MY HOUSE IN THE AM) IT HAPPENED AGAIN, PEDAL TO THE FLOOR, PUMP,PANIC & JUST BEFORE THE INTERSECTION THEY WORK. THE WEATHER ON BOTH OCCASIONS WAS RAINY, AND ABOUT 38 DEGREES. I TOOK THE CAR TO THE DEALER, THEY COULD FIND NOTHING WRONG WITH THE BRAKES, THE MECHANIC SAID IF I WAS DESPERATE I COULD PUSH AND HOLD THE PARKING BRAKE BUTTON THIS WOULD LOCK THE CARS BRAKES AND PUT IT INTO A SKID. I AM STILL DRIVING IT WITHOUT ANY MORE FAILURES BUT I FEAR ANOTHER ONE WILL. THE ONLY REASON I WAS LUCKY ENOUGH TO NOT HAVE A CRASH FROM THE FAILURES IS BECAUSE THIS IS RURAL DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303388January 30, 2010
STEERING
I HAVE A 2007 VOLKSWAGEN PASSAT AND THE STEERING COLUMN LOCK IS NOW DEFECTIVE AND THE CAR WONT START THE CAR ONLY HAS 53000 MILES AND IT HAS ONLY BEEN OUT OF WARRANTY THREE THOUSAND MILES AND THIS IS A VERY COSTLY REPAIR ABOUT TWO THOUSAND QUOTED BY THE DEALER. DEALER ALSO SAID THAT THEY COULD NOT FIX THE PROBLEM AND THAT THEY HAD SEEN A FEW CARS WITH THIS SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297185December 28, 2009
STEERING
WHEN UNDER 5MPH THE CAR WILL STALL OR IT WILL NOT START. IT SOMETIMES RUNS ME LATE FOR AN EVENT DUE TO IT WILL NOT START. I'M NOT SURE WHY IT DOES IT I'VE NOT NOTICED THE PATTERN YET. THE LCD SCREEN WILL READ DEFECTIVE STEERING COLUMN. I'VE CALLED VW AND THEY WILL NOT REPLACE AFTER WARRANTY EXPIRES AND THEY WANT NEARLY 3K TO REPLACE THE PRODUCT OF THE ENTIRE STEERING COLUMN AND IMMOBILIZER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294364December 3, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. WHENEVER THE CONTACT WAS DRIVING THE VEHICLE AT VARIOUS SPEEDS IT BEGAN TO LOSE POWER AND HESITATE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER AND THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290841November 3, 2009
FUEL SYSTEM, GASOLINE
COIL PACK CRACKED AFTER 45,000 MILES AND CAUGHT FIRE. I CAUGHT IT IN TIME AND WAS ABLE TO PUT OUT. REPLACED COIL PACK AND ANY DAMAGED WIRES ASSOCIATED WITH THE FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10290401October 30, 2009
SERVICE BRAKES, HYDRAULIC
I OWN A 2007 VOLKSWAGEN PASSAT WAGON WITH A 2.0 LITER TURBO ENGINE. IT WAS PURCHASED IN JULY 2008 AS A CERTIFIED PRE OWNED VEHICLE WITH ROUGHLY 8,000 MILES ON IT. ALMOST IMMEDIATELY, I NOTICED WHEN THE BRAKE PEDAL WAS PRESSED HARD, THE PEDAL WOULD GO ALL THE WAY TO THE FLOOR. VW INSPECTED THIS AND TOLD ME THAT IT WAS DESIGNED TO FUNCTION THIS WAY. THE PROBLEM WITH THIS (AS I DISCOVERED LATER ON) IS THAT THE BRAKE PEDAL AND GAS PEDAL ARE VERY CLOSE TOGETHER. IN AN EMERGENCY SITUATION WHEN THE BRAKE PEDAL IS PRESSED HARD, IT GOES PAST THE GAS PEDAL. ON TWO OCCASSIONS WHEN BRAKING HARD IN AN EMERGENCY, MY FOOT CAUGHT ON THE GAS PEDAL AND I WAS APPLYING THE ACCELERATOR WHEN TRYING TO BRAKE. THIS IS A SERIOUS DESIGN FLAW THAT COULD POTENTIALLY BE VERY DANGEROUS. VOLKSWAGEN CONTINUES TO TELL ME THAT THIS IS HOW THE CAR IS AND THAT NOTHING CAN BE DONE FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289688October 24, 2009
ELECTRICAL SYSTEM
THE 2007 VW PASSAT WAGON 2.0T HAS BEEN RIDDLED WITH ELECTRONIC FAILURES WHICH CONTINUE TO ESCALATE. WE HAVE HONESTLY LOST COUNT OF THE AMOUNT OF DAYS THIS VEHICLE HAS BEEN IN FOR SERVICE - AT LEAST 9 INCIDENTS, TWICE TOWED. INITIALLY THE PROBLEMS WERE BENIGN, SUCH AS THE HORN GOING OFF AT RANDOM INTERVALS IN THE MIDDLE OF THE NIGHT. THERE WERE TWO INCIDENTS OF THE CAR NOT BEING ABLE TO START AFTER SITTING FOR ONLY TWO OR THREE DAYS, WHICH WAS DIAGNOSED AS A FAULTY BATTERY. PROBLEM ESCALATED TO INOPERABLE WINDOW AND DOOR MECHANISMS, DELAYS UPON ACCELERATION, AIR CONDITIONER MALFUNCTION, AND MOST RECENTLY COMPLETE ENGINE SHUTDOWN WHILE DRIVING 55 MPH ON THE HIGHWAY. UPON HAVING VEHICLE TOWED IN TO SERVICE DEPARTMENT, WE WERE TOLD "THE CAR STARTED RIGHT UP AND TESTED FINE ON THE COMPUTER" AND THAT THERE REALLY ISN'T ANYTHING MORE THE MECHANIC COULD DO WITHOUT A BETTER COMPUTER DIAGNOSIS. ATTEMPTS TO SPEAK WITH MANAGERS HAVE GONE IGNORED AND UNANSWERED. I AM CURRENTLY WAITING TO HEAR FROM VOLKSWAGEN GROUP OF AMERICA IN RESPONSE TO AN EMAIL I SENT TO THEIR ONLINE CUSTOMER CARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281880August 26, 2009
SERVICE BRAKES, ELECTRIC, ELECTRICAL SYSTEM
ELECTRONIC PARKING BRAKE WILL NOT SET OR WILL NOT RELEASE. PROBLEM IS INTERMITTENT, BUT PROGRESSIVE, BEGINNING WITH FAILURE TO SET AND CULMINATING WITH FAILURE TO RELEASE, IN ONE INSTANCE TRIGGERING MASTER BRAKE FAILURE WARNING. FAILURE TO SET MAKES CAR ILLEGAL TO DRIVE AND DANGEROUS WHEN PARKED AS THERE IS NO BACK UP SYSTEM TO SET PARKING BRAKE. FAILURE TO RELEASE STRANDS DRIVER IN POSSIBLY DANGEROUS SITUATIONS. VW SAYS IN THIS INSTANCE ONLY SOLUTION IS TO CALL FOR TOW. FAILURES MAY AT TIMES BE CLEARED BY RESTARTING ENGINE, BUT PROGRESSIVELY LESS SUCCESSFUL. CAR HAS BEEN TO DEALER THREE TIMES SINCE PROBLEM AROSE. 3 DAYS IN JUNE, 2 DAYS IN EARLY JULY, AND MOST RECENTLY 35 DAYS AND COUNTING (SINCE JULY 22). DEALER HAS REPLACED MULTIPLE MODULES MULTIPLE TIMES, OVERLAID WIRING, ETC. WITHOUT SOLUTION. DESPITE A SENIOR MECHANIC BEING PLACED ON THE JOB, NO SOURCE OF FAULT HAS BEEN IDENTIFIED AND BY ALL APPEARANCE LOGICAL DIAGNOSTIC WORK HAS CEASED AND HAPHAZARD PARTS REPLACEMENT HAS BEGUN, I.E., "HOPE" IS THE ONLY REMAINING CORRECTIVE STRATEGY. DEALER IS SYMPATHETIC BUT OF NO BENEFIT. VW CUSTOMER CARE CONTACTED BUT PROMISED FOLLOW UP BY THEM HAS NOT BEEN MADE. AS CAR CAN STILL BE OPERATED WHEN ELECTRONIC BRAKE FAILS TO SET, THIS CREATES A POSSIBLY WIDESPREAD PUBLIC SAFETY ISSUE SINCE CAR CANNOT BE PROPERLY PARKED AND MUST RELY SOLELY ON TRANSMISSION HOLDING CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266614April 24, 2009
ENGINE AND ENGINE COOLING
VEHICLE LOW OIL PRESSURE ALARM CAME& STOP ENGINE ALARM, I STOPPED VEHICLE, NO OIL ON DIPSTICK, I PUT IN 4 QTS, OIL, STILL NOT FULL, TOOK TO DEALER, THEY SAID IT NEEDS PISTON RINGS, I ASKED ABOUT THE TURBO & INTERNAL PARTS POSSIBLY DAMAGED DUE TO OIL STARVATION, THEY WILL ONLY REPLACE RINGS, IF ANYTHING ELSE FAILS AFTER THE REPAIRS THEY WILL REPAIR IT AS LONG AS IT IS STILL UNDER FACTORY WARRANTY, THE VEHICLE HAS APPROX 13000 MILES, I REQUESTED A NEW ENGINE SINCE THE VEHICLE IS NEW, NO HELP FROM CUSTOMER SERVICE OR DEALER, I AM AFRAID I WILL HAVE TO REPLACE THE ENGINE AFTER THE WARRANTY EXPIRES DUE TO SOME INTERNAL PARTS PREMATURE WEAR DUE TO THE OIL CONSUMPTION WHICH WAS CONFIRMED BY VW DEALER, APPROX 1.9 QUARTS IN 662 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260550March 3, 2009
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
2007 VOLKSWAGEN PASSAT. ENGINE STARTED KNOCKING SO I HAD IT TOWED TO THE DEALER. IT ENDED UP NEEDING A NEW ENGINE BECAUSE THE HIGH PRESSURE FUEL PUMP PLUNGER FAILED AND SENT METAL INTO THE ENGINE DESTROYING IT. VW REFUSES TO PAY FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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