Volkswagen Passat Complaints (2003)

637 consumer complaints on file.

#10233777July 10, 2008
STRUCTURE
WATER LEAKED IN TO THE PASSENGER COMPARTMENT OF THE VW PASSAT. THE TRANSMISSION ELECTRONIC CONTROLS ARE LOCATED UNDER THE FLOOR MAT OF THE PASSENGER SIDE OF THE AUTO. THE WATER SHORTED OUT THE ELECTRONICS FOR THE TRANSMISSION DISABLING THE VEHICLE. A VW DEALER REPAIRED THE PASSAT BY REPLACING THE ELECTRONICS AT A COST OF $2250.00 TO US. THEY ALSO MODIFIED THE AIR INTAKE TO PREVENT FUTURE DAMAGE. THIS WAS THE SECOND TIME WE HAD THE AUTO IN FOR CABIN WATER. THE SERVICE REP. TOLD ME THERE IS A PROBLEM WITH THE CABIN AIR INTAKE AND THIS WAS REPLACED UNDER A RECALL ON THE 2000, 2001 AND 2002 YEARS OF THE PASSAT. HE TRIED VW FOR WARRANTY BUT THEY DECLINED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233795July 10, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE BEGAN TO SMOKE AND DRIVE SLUGGISH. SHE CONTINUED TO DRIVE TO HER DESTINATION AND THEN EXITED THE VEHICLE. APPROXIMATELY 20 MINUTES LATER, THE VEHICLE BEGAN TO SMOKE HEAVILY UNDERNEATH THE HOOD AND IN THE PASSENGER COMPARTMENT. THE VEHICLE CAUGHT FIRE FROM THE INSTRUMENT PANEL AND WAS COMPLETELY ENGULFED WITHIN MINUTES. THERE WERE NO INJURIES. A NEARBY VEHICLE SUSTAINED DAMAGE TO ITS PASSENGER SIDE. NHTSA CAMPAIGN ID NUMBER 08V156000 (FUEL SYSTEM, GASOLINE:DELIVERY) WAS REFERENCED. THE CURRENT AND FAILURE MILEAGES WERE 64,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10233800July 10, 2008
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. WHILE DRIVING AT ANY SPEED, THE CONTACT ATTEMPTED TO ACTIVATE THE TURN SIGNALS, BUT THEY DID NOT WORK. THE HAZARD LIGHTS ALSO STOPPED WORKING WHEN THE TURN SIGNALS FAILED. THE CONTACT DID NOT NOTICE ANY DIFFERENCES IN THE VEHICLE BEFOREHAND AND THE FAILURES WERE INTERMITTENT. THE VEHICLE HAS BEEN DIAGNOSED BY THE DEALER SEVERAL TIMES; HOWEVER, THE FAILURES CONTINUE TO OCCUR. THE CURRENT MILEAGE WAS 77,500 AND FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233661July 9, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE
CAR STALLED SEVERAL TIMES AND EVENTUALLY WOULD NOT START. HAD IT TOWED TO NEAREST AUTO REPAIR SHOP, COST $45. AFTER DIAGNOSTIC TESTING THEY STATED THERE WAS NOTHING WRONG WITH IT AND IT STARTED RIGHT UP, COSTING ANOTHER $110 FOR THIS INFORMATION. A FEW DAYS LATER CAR STALLED AND WOULD NOT START. TOWED ONCE AGAIN TO VW DEALERSHIP, COST $155. THEY DISCOVERED IT WAS THE FUEL PUMP AND REPLACED IT FREE OF CHARGE AND ALSO CHECK ALL OTHER RECALLS. WE RECEIVED THE RECALL LETTER THE DAY AFTER THE NO START. I AM ASKING TO BE REIMBURSED FOR BOTH TOWS AND THE DIAGNOSTIC TESTING AS ALL COST INCURRED WERE DUE TO THIS RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233357July 7, 2008
ENGINE AND ENGINE COOLING:ENGINE
MY OIL PRESSURE LIGHT CAME ON. I WAS DRIVING ON A MOUNTAIN, AND THERE WAS NO WHERE TO PULL OVER, SO I HAD TO KEEP DRIVING. THE ENGINE LOCKED UP AND THE CAR LOST POWER. I WAS ABLE TO STEER IT OFF ONTO A SHOULDER. I HAVE ALSO BEEN BURNED MY THE HEATED SEAT WHEN THE WIRING OVERHEATS, AND IT HAS BOTH SHOCKED AND BURNED MY SKIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233282July 6, 2008
ELECTRICAL SYSTEM
IN 4/08 AND 5/08 HAD MALFUNCTION LIGHT INDICATOR COME ON, THEN HAD SEPARATE REPAIRS AT BAYSIDE VOLKSWAGEN. SAME LIGHT CAME ON 7/6/08. ITS SEEMS EVERY MONTH OR SO, ITS AN ISSUE WITH THE CAR AND HAVING DIFFERENT REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233916July 3, 2008
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE:DELIVERY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
2003 VOLKSWAGEN PASSAT WITH RECALL FOR FAULTY SEAL AND HEAT SHIELD. CONSUMER HAD THE PROBLEM REPAIRED AND THEN RECEIVED THE RECALLS. HE WOULD LIKE REIMBURSEMENT FOR THESE REPAIRS. *KB THE CONSUMER STATED THERE WAS A BURNING SMELL COMING FROM THE VEHICLE. THE DEALER DISCOVERED OIL LEAKING FROM THE VALVE COVER AND CLEANED IT. THE SUNROOF TUBES AND DRAIN PLUG WERE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232663June 29, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM, STRUCTURE
MY 2003 VOLKSWAGEN PASSAT IS HOLDING 6INCHES OR MORE OF WATER ON THE PASSENGER SIDE IN THE FLOOR BOARD AND HAS SHORTED OUT THE COMPUTER UNDERNEATH, IN SERVICING THE CAR THE TECHNICIAN ADVISED HE FOUND 3 OTHER VOLKSWAGEN PASSATS OF THE SAME YEAR TO HAVE THE SAME DEFECT. I HAVE ALSO BEEN ADVISED THAT A SERIOUS CRASH COULD HAVE RESULTED BECAUSE THE COMPUTER UNDERNEATH REGULATES THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232575June 28, 2008
FUEL SYSTEM, GASOLINE:DELIVERY, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
ON APPROX. JUNE 20, 2008 I RECEIVED A RECALL NOTICE FROM VW THAT THERE WAS A SAFETY ISSUE WITH HEAT SHIELDS AND FUEL SYSTEM OF MY 2003 PASSAT ( RECALL NOTICE- 26E5/R5 AND 66C8/P9. I MADE AN IMMEDIATE APPOINTMENT WITH MY DEALERSHIP (DONALDSON"S VW IN SAYVILLE, NY AND GOT AN APPOINTMENT FOR JUNE 27. BECAUSE I WAS VERY CONCERNED WITH THE RECALL AND THE FACT THAT THE NOTICE ADVISED OF A POSSIBILITY OF FIRE EXISTED, I TOOK MY VEHICLE RIGHT DOWN THERE. I WAS THEN ADVISED BY THE SERVICE REPRESENTATIVE THAT THEY COULD NOT PERFORM THE NECESSARY REPAIRS BECAUSE THEY WERE BACK ORDERED ON THE PARTS. I WAS ALSO ALARMED WHEN I WAS TOLD THAT THEY HAD NO IDEA WHEN THEY COULD DO THE REPAIR OR WHEN THE PARTS WOULD COME IN. I AM WRITING THIS IN THE EVENT THAT MY VW PASSAT SHOULD MALFUNCTION BECAUSE OF A DEFECT THAT COULD BE EXPEDITIOUSLY REPAIRED BY THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232854June 26, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE:DELIVERY, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2003 VOLKSWAGEN PASSAT WITH COOLANT SYSTEM AND HEATED SEAT RECALL. CONSUMER STATES THAT THE COOLANT SYSTEM WAS UNDER WARRANTY. THE HEATED SEATS WERE REPAIRED BUT NOW DON'T WORK AT ALL. SHE ALSO STATES THAT THE GAS HAS BEEN BURNING OUT VERY FAST. *KB THE CONSUMER STATED SHE WAS SMELLING FUMES INSIDE THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232311June 25, 2008
SEATS
TL*THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. WHILE DRIVING 35 MPH, THE CONTACT SMELLED SMOKE AND FELT A TINGLING FEELING ON HER BACK. SHE EXITED THE VEHICLE AND NOTICED SMALL HOLES AND SMOKE COMING FROM THE DRIVER'S SEAT. THE MANUFACTURER ADVISED HER TO TAKE THE VEHICLE TO THE DEALER FOR REPAIR. THE CONTACT SENT THE RECEIPT FOR HER DAMAGED FUR COAT AND BLUE JEANS TO THE MANUFACTURER, BUT SHE HAS NOT RECEIVED ANY REIMBURSEMENT. THE FAILURE MILEAGE WAS 61,949.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10232057June 23, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. WHILE THE CONSUMERS HUSBAND WAS DRIVING 40 MPH, THE CONTACT SMELLED GASOLINE. HE APPROACHED A STOP SIGN AND HEARD A POP SOUND. THE CONTACT LOOKED OUT HER WINDOW AND NOTICED FLAMES COMING FROM THE WHEEL WELL ON THE FRONT PASSENGER SIDE OF THE VEHICLE. SHE AND HER HUSBAND EXITED THE VEHICLE AND CALLED THE FIRE AND POLICE DEPARTMENTS. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY WAS NOTIFIED AND BEGAN RESEARCHING AVAILABLE RECALLS. THE CONTACT FOUND A RECALL RELATED TO THE FAILURE, BUT THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 71,000. UPDATED 07/15/08 *BF UPDATED
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10231050June 15, 2008
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
DRIVING ON I-87 UPSTATE NY AROUND ALBANY IN THE FAST LANE ABOUT 80 MILES AN HOUR THE CAR COMPLETELY LOST POWER. WE PULLED OVER QUICKLY TO THE GRASSY AREA BETWEEN THE HIGHWAYS. WE HEARD A SOUND BUT IT MIGHT HAVE BEEN FROM THE ROAD WHEN WE PULLED OFF OR A BACKFIRE? THE CAR WAS COMPLETELY DEAD. WE CALLED 911 AND A SHERIFF ARRIVED SOON AND TOLD US HOW DIFFICULT IT WOULD BE TO GET BACK ON THE HIGHWAY WITH TRAFFIC GOING 90-95 MILES AN HOUR. WE HAD TO GET INTO THE FAST LANE. WE DROVE A LITTLE ON THE GRASSY AREA TO SEE IF THE CAR WOULD WORK. WITH GREAT DIFFICULT AND TREMENDOUS FEAR WE MANAGED TO GET ONTO THE HIGHWAY. WE WERE THEN ABLE TO DRIVE TO NYC WITHOUT PROBLEMS IN THE SLOWER LANES. NO LIGHTS OR SOUNDS CAME ON TO WARN US OF THE LOSS OF POWER. THIS HAPPENED ABOUT 6 WEEKS AGO AS WE WERE APPROACHING THE WILLIAMSBURG BRIDGE IN MANHATTAN BUT GOING AT A MUCH SLOWER SPEED. WE PULLED OVER AND HAD TO RESTART THE CAR. WE HAVE HAD THE RECALLS FROM VW BUT NOT A RECENT ONE THAT MAY HAVE COME OUT IN MAY. IT SEEMS LIKE IT COULD BE A FUEL TANK ISSUE. I WILL BE TAKING IT BACK TO VW IN BROOKLYN IN TWO WEEKS TO HAVE THEM LOOK AT IT. THEY HAVE TOLD ME THAT SINCE I DID COME IN AND GET ALL THE RECALLS THAT IT COULD NOT BE THAT. I AM AFRAID OF THIS CAR AND ONLY HAVE ABOUT 27,000 MILES AFTER 5 YEARS. IT IS A 2003 PASSAT TURBO WAGON. IT WAS A HOT DAY ON JUNE 8TH AND WHEN WE TURNED ON THE CAR THE TEMP OUT SIDE LIGHT SAID 101 DEGREES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229213May 29, 2008
ELECTRICAL SYSTEM
I DROVE ABOUT TEN MILES UP THE CANYON PARKED THE CAR. THEN GOT A CALL ABOUT 15 MIN LATER TELLING ME MY CAR WAS ON FIRE AND THE FIRE DEPARTMENT HAD PUT IT OUT. I AM STILL WAITING TO FIND OUT WHAT IS GOING TO HAPPEN WITH THE CAR FROM THE DEALER AND INSURANCE. IT LOOKED LIKE THE FIRE STARTED IN THE DASH. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10229048May 27, 2008
ELECTRICAL SYSTEM:HORN, AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING, ENGINE AND ENGINE COOLING:COOLING SYSTEM
RADIO NOT FUNCTIONING, AIR CONDITIONING UNIT WORKS INTERMITTENTLY, AIRBAG MALFUNCTION RECOGNIZED, OPERATION UNIT IN STEERING WHEEL MALFUNCTIONS, NO COMMUNICATIONS WITH BRAKE CONTROL UNIT, BRAKE LIGHT SWITCH CAUSES DRIVERS SIDE BRAKE LIGHT TO MALFUNCTION. HORN NOT FUNCTIONING NEARLY CAUSED 2 ACCIDENTS WITHIN A MONTH. I DROVE OVER AN ISLAND TO AVOID ONE COLLISION FROM THE OTHER NON-ATTENTIVE DRIVER AND ENDED UP SCRAPING THE TRANSMISSION PAN. COST OF REPLACEMENT: $550. AFTER THOUSANDS OF DOLLARS IN REPAIRS AND DIAGNOSTICS, VW DEALERSHIPS STILL UNABLE TO FIX ANY OF THE ABOVE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228649May 22, 2008
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC., EQUIPMENT
TL*THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. THE CONTACT NOTICED THAT THE RADIO WAS MALFUNCTIONING. HE TOOK THE VEHICLE TO THE DEALER AND A TECHNICIAN STATED THAT THE STEREO FAILED DUE TO UNKNOWN CAUSES, AND THE ENTIRE SYSTEM NEEDED TO BE REPLACED. THE CONTACT HAS NOT HAD THE VEHICLE REPAIRED BECAUSE IT EXCEEDED ITS WARRANTY. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 95,000 AND CURRENT MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228522May 21, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, GASOLINE
I OWN A 2003 PASSAT 4-MOTION. I PURCHASED IT FROM THE DEALER IN JULY OF 2005 WHEN IT HAD 42,000 MILES ON IT. ALMOST IMMEDIATELY I NOTICED TWO THINGS ABOUT THE CAR: FIRST, IT SOMETIMES HESITATES WHEN TRYING TO ACCELERATE AND THEN WHEN IT DOES FINALLY TAKE OFF, IT "LEAPS" FORWARD. SECOND, WHEN SHIFTING DOWN SOMETIMES, IT DOES NOT DO SO NORMALLY BUT WILL ACTUALLY JERK THE CAR BADLY AND MAKE A "CLUNKY" SOUND, LIKE THE TRANSMISSION IS FAILING. THIS SEEMS TO HAPPEN WHEN YOU DON'T COME TO A COMPLETE STOP AND THEN TRY AND ACCELERATE AGAIN, LIKE STOP AND GO TRAFFIC. I HAVE HAD THE CAR BACK TO THE DEALER MANY TIMES AND HAVE BEEN TOLD THAT THIS IS JUST A "CHARACTERISTIC" OF THE CAR AND THAT THERE IS NOTHING THEY CAN DO ABOUT IT. OVERALL I AM VERY DISAPPOINTED IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228517May 21, 2008
FUEL SYSTEM, GASOLINE
WHEN FILLING UP THE CAR WITH GASOLINE THERE IS A SEVERE FUEL ODOR. TOOK CAR TO DEALER AND THEY SAID THE "FUEL TANK VENTILATION VALVE" WAS LEAKING. THIS ALSO HAPPENED TWO YEARS AGO AND THEY REPLACED THE FUEL TANK UNDER WARRANTY. THE DEALER REFUSED TO FIX THE PROBLEM UNLESS I PAID FOR IT. I HAVE NOTICED THAT THEY ARE ISSUING A RECALL FOR THIS EXACT PROBLEM BUT WHEN I CALLED VOLKSWAGEN THEY SAID MY VIN NUMBER IS NOT INCLUDED. VERY DISAPPOINTED IN THE CAR OVERALL AND WOULD NOT RECOMMEND ONE TO ANYONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226270May 1, 2008
POWER TRAIN, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING
2003 VOLKSWAGEN GLS PASSAT WITH SEVERAL PROBLEMS. CONSUMER STATES THAT THEY HAVE HAD PROBLEMS WITH THE FUEL PUMP, CAM SHAFT SENSOR AND MORE. *KB THE VEHICLE STALLED ON 2 OCCASIONS DUE TO A FAULTY FUEL PUMP. THE CONSUMER SOON DISCOVERED THERE WAS A RECALL ON THE FUEL PUMP, HOWEVER THE CONSUMERS VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. THE FRONT CV BOOT AND TIMING BELT WERE REPLACED. THE VEHICLE ALSO HAD A TRANSMISSION LEAK. THE DRIVERS HEATED SEAT MALFUNCTIONED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226071April 29, 2008
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT WAGON. WHILE ATTEMPTING TO ACCELERATE FROM 5 MPH, THE VEHICLE WOULD NOT MOVE FORWARD AND BEGAN TO VIBRATE. THE CONTACT PULLED OVER AND NOTICED A BURNING ODOR COMING FROM THE BRAKES. WHEN HE TOUCHED THE WHEELS, THEY WERE EXTREMELY HOT. THE VEHICLE HAD STABILITY CONTROL, TRACTION CONTROL, AND ABS. ALL FOUR BRAKES WERE APPLIED WHEN HE ATTEMPTED TO ACCELERATE. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE. THE ABS LIGHT ILLUMINATED ALONG WITH ANOTHER LIGHT (HE DID NOT REMEMBER WHICH LIGHT). AFTER HE ALLOWED THE VEHICLE TO COOL DOWN AND ATTEMPTED TO START THE ENGINE, ALL OF THE LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. HE CONTINUED TO DRIVE, BUT THE FAILURE RECURRED. HE TOOK THE VEHICLE TO A VOLKSWAGEN DEALER IN INDIANA AND WAS INSTRUCTED ON WHERE TO FIND THE FUSE TO DEACTIVATE THE ABS, TRACTION CONTROL, AND STABILITY CONTROL. THE SERVICE MANAGER STATED THAT THEY HAD SEEN AUDIS EXPERIENCE THE SAME FAILURE WITH THE SAME ENGINE AND FEATURES. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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