Volkswagen Passat Complaints (2013)

749 consumer complaints on file.

#11316739March 7, 2020
SUSPENSION
SQUEAKING IF SUSPENSION WHEN I GO OVER BUMPS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316411March 5, 2020
EXTERIOR LIGHTING
REVERSE LIGHTS STOP WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300073January 17, 2020
FUEL/PROPULSION SYSTEM
CAR FREQUENTLY STALLS AND THE PICKS UP WHEN ACCELERATING FROM A STOP.WHEN I'M PULLING OUT INTO TRAFFIC IT GETS VERY SCARY WHEN YOU'RE ALREADY OUT IN THE LANE AND IT LOSES POWER AND AFTER SEVERAL SECONDS IT PICKS UP. THIS HAPPENS EVERY DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299481January 15, 2020
STRUCTURE:BODY
THE DRIVER DOOR WILL NOT OPEN FROM THE OUTSIDE OR INSIDE. THERE ARE MANY REPORTS THAT HIS OCCURS IN COLD CLIMATES DUE TO WATER GETTING INTO THE LOCK ACTUATOR MECHANISM. IF YOU CANNOT OPEN A DOOR TO EXIT THE VEHICLE, THAT IS A SIGNIFICANT SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290017December 19, 2019
STRUCTURE:BODY
I ATTEMPTED TO ENTER MY VEHICLE, BUT THE DRIVER SIDE DOOR WOULD NOT OPEN. THE CAR WAS STATIONARY. THE TEMPERATURE WAS BELOW 30F. AFTER FINALLY GETTING IN THE CAR, I WAS NOT ABLE TO EXIT THE CAR THROUGH THE DRIVER SIDE DOOR BECAUSE IT WAS STILL STUCK. THE CAR HAD BEEN DRIVEN AROUND 40 MILES BEFORE GETTING TO MY DESTINATION. THE CAR WAS STATIONARY AND NOT RUNNING WHILE TRYING TO GET OUT. I COULD HAVE BECOME TRAPPED IN THIS VEHICLE IN AN EMERGENCY. I AM NOT EXTREMELY MOBILE AND HAD A LOT OF ISSUES EXITING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289958December 18, 2019
ENGINE
SINCE I BOUGHT THE CAR I'VE ALWAYS HAD ISSUES WITH THE OIL CONSUMPTION. I WAS TOLD IT WAS 'NORMAL' TO LOOSE UP TO 8 COURTS OF OIL IN-BETWEEN MY OIL CHANGES. THE DEALERSHIP TOLD ME THIS!! THE CAR HAS BEEN VERY WELL TAKEN CARE OF, I GET OIL CHANGES EVERY COUPLE THOUSAND MILES INSTEAD OF EVERY 10,000 LIKE VW RECOMMENDS. IF I DID THIS MY ENGINE WOULD QUIET LITERALLY BLOW UP. I'VE BEEN TOLD REPEATEDLY BY MULTIPLE FOREIGN REPAIR SHOPS (NON VW DEALERSHIP) THAT THIS IS A COMMON ISSUE WITH THIS MOTOR BUT FOR WHATEVER REASON THE 2013 CC MODELS WERE NOT RECALLED. BY THE SOUNDS OF IT'S A REPAIR THAT VW REFUSES TO ACKNOWLEDGE OR FIX. I'M UPSIDE DOWN ON THE LOAN & HAVE BEEN TOLD I BASICALLY NEED A WHOLE NEW ENGINE. NOW, EVERY TIME I REFUEL I HAVE TO ADD A QUART OF OIL OTHERWISE MY CHECK ENGINE LIGHT COMES ON OR I RECEIVE A 'CHECK OIL PRESSURE. ENGINE OFF' MESSAGE. I MIGHT BE A FEMALE BUT I'M NOT THAT STUPID TO KNOW THAT THIS ISN'T NORMAL! THIS IS A CONSTANT ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289321December 16, 2019
ELECTRICAL SYSTEM
THE FRONT DRIVER SIDE DOOR WILL NOT LOCK. IT WILL NOT LOCK WITH THE FAB, OR USING THE MANUAL KEY LOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281359November 20, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE PASSENGER SIDE HEADLIGHT FAILED TO OPERATE INTERMITTENTLY WHILE IN USE. THE LIGHT WOULD ONLY ILLUMINATE WHEN MANEUVERED IN A CERTAIN POSITION. THE FAILURE WOULD EVENTUALLY RECUR. THE CONTACT TOOK THE VEHICLE TO VOLKSWAGEN OF SOUTH CHARLOTTE (9900 SOUTH BLVD, CHARLOTTE, NC 28273, (704) 612-0407) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE OCCURRED IF THE HOOD WAS SHUT FORCEFULLY. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V389000 (EXTERIOR LIGHTING), BUT THE VIN WAS EXCLUDED. THE MANUFACTURER WAS NOTIFED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281096November 19, 2019
ENGINE, FUEL/PROPULSION SYSTEM
MY VEHICLE FOR SOME REASON IS NOT UNDER THE RECALL FOR ALL OTHER MODELS WITH SAME DEFECT. I HAVE A INTAKE MANIFOLD MALFUNCTION THAT WAS RECALLED ON ALL CC'S OF MY YEAR AND PRIOR BUT FOR SOME REASON MY MODEL WASN'T COVERED AND SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278370November 6, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING, THE CONTACT WAS PULLED OVER BY A TROOPER BECAUSE THE DRIVER'S SIDE HEADLIGHT WAS NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHT BULB WAS MELTING THE SOCKETS AND NEEDED TO BE REPLACED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V389000 (EXTERIOR LIGHTING). THE CONTACT CALLED WEST BROAD VOLKSWAGEN (9001 W BROAD ST, RICHMOND, VA 23294, (804) 270-9000) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277134October 30, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO GOSSET VOLKSWAGEN (1875 COVINGTON PIKE, MEMPHIS, TN 38128, (901)388-8989) FOR INSPECTION. THE DEALER STATED THAT THE HEADLIGHTS HAD A SOCKET FAILURE AND THE HEADLIGHT CASE NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V125000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270698October 24, 2019
VISIBILITY/WIPER, UNKNOWN OR OTHER
VEHICLE HAS 49000 MILES AND IS A GASOLINE ENGINE. PASSENGER SIDE HEAT ONLY BLOWS COLD AIR, WHICH PREVENTS THE WINDSHIELD FROM DEFROSTING/DEICING IN WINTERTIME, AFFECTING VISIBILITY AND SAFETY. DRIVER'S SIDE IS NOT AFFECTED. RESEARCH SUGGESTS THAT THE PROBLEM IS THE RESULT OF A DEFECTIVE HEATER CORE SIMILAR TO THAT FOUND WITH DIESEL VERSIONS OF THE VEHICLE. THIS ISSUE SHOULD NOT BE OCCURRING WITH A VEHICLE ONLY HAVING 49000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270701October 24, 2019
STRUCTURE:BODY, UNKNOWN OR OTHER
DRIVER'S SIDE DOOR FROZEN SHUT IN WINTER AND UPON OPENING HANDLE/LOCK BECAME INOPERABLE RESULTING IN FAILURE OF DOOR TO REMAIN CLOSED/LOCKED DURING OPERATION - DOOR WOULD SWING OPEN ON TURNS PRESENTING A SAFETY HAZARD. RESEARCH SUGGESTS THAT THIS IS A KNOWN PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270626October 24, 2019
AIR BAGS
I TOOK MY VEHICLE IN TO VW OF CHATTANOOGA IN AUGUST TO GET THE AIRBAG RECALL TAKEN CARE OF AND NOW MY SURPRISE MY "CLOCK SPRING" IS NOW NOT WORKING. I CALLED VW OF CHATTANOOGA AND DESCRIBED THAT THE CONTROLS ON THE STEERING WHEEL WAS NOT WORKING, THERE IS A CLICKING SOUND WHEN TURNING THE WHEEL AND DISCUSSED MY SAFETY CONCERNS. I MENTIONED TO VW OF CHATTANOOGA THAT I WAS CONCERNED THAT THE AIRBAG WILL JUST BLOW UP AND HE SAID IT JUST WILL NOT DEPLOY IN THE EVENT OF AN EMERGENCY. SO I'M LIKE NOW WHAT DO I DO, I HAVE A VEHICLE I CANNOT DRIVE AND THE LAST ONES TO MESS WITH IT WAS THEM! THEY ASKED IF THE AIRBAG LIGHT CAME ON WHY DIDN'T I BRING BACK IN? I SAID BECAUSE I HAVE BEEN ON MILITARY ORDERS FOR AWHILE. THEY ALSO SAID INITIALLY IT WAS COVERED UNDER WARRANTY AND NOW THEY ARE SAYING IT WILL COST $732 TO GET IT FIXED! I CALLED VW CARE AND THEY JUST SAID MY CAR WAS OUT OF WARRANTY AND IT MAYBE A WORKSMAN ISSUE BUT THE DEALERSHIP WILL HAVE TO WORK WITH YOU ON THAT. NOT TO MY SURPRISE BUT VW OF CHATTANOOGA CHOSE NOT TO PROVIDE ANY MEANS OF SOLUTION OR CUSTOMER SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270007October 21, 2019
ENGINE, UNKNOWN OR OTHER
CHECK ENGINE LIGHT AND EPC LIGHT TURNED ON. SOMETIMES MY CAR WILL NOT START, BUT THEN OTHER TIME IT WITH START WITH ONE TURN. ALSO WHILE I AM DRIVING, IT LOOSES POWER SOMETIMES. ONE TIME THE CAR SHUT OFF COMPLETELY WHILE I WAS IN DRIVE. I TOOK IT TO THE MECHANIC AND HE DID A DIAGNOSTIC COMPUTER CODE CHECK. THE CODE WAS READING CAMSHAFT POSITION SENSOR MALFUNCTION. THE MECHANIC REPLACED THE SENSOR BUT NOTICED THAT THE METAL ON THE SENSOR IS SHEARING SIGNIFICANTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257515September 23, 2019
AIR BAGS
WHILE DRIVING THE VEHICLE MAKE A RIGHT TURN THE AIRBAG IN THE STEERING WHEEL OPENED WITHOUT IMPACT OR SUDDEN MOVEMENTS. IT DID NOT BREAK THROUGH THE STEERING WHEEL CASEMENT BUT INDICATOR LIGHT CAME ON AND ALL THE FUNCTIONS ON THE STEERING WHEEL STOPPED WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257115September 21, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
I WAS SOLD A VOLKSWAGEN PASSAT NEVER WAS TOLD ABOUT ALL THE RECALLS IT HAD SO I HAD THE CAR ABOUT 3 MONTHS AND THE ADBLUE MESSSED UP AND ENGINE WOULDN'T START BUT THE DAY I TOOK MY CAR TO GET SERVICED THEY IGNORED ALL THE LIGHTS THAT WERE ON THE DASHBOARD SO I TOOK THE CAR BACK AND THEY ACTED LIKE THEY DIDN'T SEE THEM SAID THEY WOULD TURN OFF SO WE LEFT AND BEFORE WE GOT HOME THE CAR STARTED SMOKING I CALLED AND THEY SAID THEY WOULD HAVE TO LOOK AT IT T SEE WHAT WAS WRONG WHEN WE JUST LEFT THE DEALERSHIP THEY WOULD NOT TOW IT OR PAY FOR A TOW WE TOOK IT IN THEY FIXED THE FUEL INJECTOR AND THEN CALLED AND SAID THEY FOUND ANOTHER ISSUE AND EVER ISSUE THEY HAVE FOUND HAS AL BEEN ONE OF THE RECALLS AND I CALLED AND TOLD THEM I WAS WORRIED BOUT MINE N MY KIDS SAFETY CUZ ONE OF THE RECALLS COULD CAUSE A FIRE AND I DIDN'T WANT THAT TO HAPPEN AND THEY TOLD ME THERE WAS NOTHING WRONG IT WASN'T AN OPEN RECALL BUT YET EVERY RECALL IS WHAT'S MESSING UP AND I CALLED THERE COMPANY VW AT TOURNEY ADVOCATE FOR THE SETTLEMENT THEY GOT FOR THESE RECALLS AND MY CAR WAS INCLUDED IN THE SETTLEMENT FOR THE RECALL AND ALL THE RECALLS GOT THEIR MONEY BACK OR A NEW CAR AND THIS DEALERSHIP SAID IT'S NOT THEIR PROBLEM I BOUT IT WITH A WARRANTY BUT PRETTY MUCH THEY GOT PAID FOR MY PIECE OF SHOT CAR AND JUST SOLD IT WITH A WARRANTY I OWE 26000 AND HAD THE CAR 3 MONTHS AND THE WARRANTY IS ONLY GOOD ANOTHER 20000 MILES I'M CONCERNED ABOUT THEM FRAUDUNG PEOPLE INTO BUYING LEMONS AND THE SAFETY OF PEOPLE WHO GET THESE CARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256369September 18, 2019
STEERING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND THE STEERING WARNING INDICATOR ILLUMINATED. AFTER WAITING TWENTY MINUTES, THE VEHICLE STARTED. THE VEHICLE WAS TAKEN TO GUNTHER VOLKSWAGEN OF FORT LAUDERDALE (1660 S STATE RD 7, FORT LAUDERDALE, FL 33317, (954) 420-7374) WHERE UNKNOWN REPAIRS WERE MADE TO THE STEERING WHEEL; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,401.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255193September 12, 2019
AIR BAGS, UNKNOWN OR OTHER
VOLKSWAGEN REPLACED MY VEHICLE STEERING WHEEL "CLOCKSPRING" UNDER A PREVIOUS SAFETY RECALL. MY CAR HAS NOW RECENTLY SUFFERED FROM A FAILED STEERING WHEEL "CLOCKSPRING". MY DRIVERS SIDE FRONT AIRBAG IS NOW INCAPACITATED, MY HORN NO LONGER WORKS AND MY STEERING WHEEL CONTROLS DO NOT WORK. THIS OCCURRED UPON MY MAKING A FULL LEFT HAND TURN, UPON MAKING THE TURN, I HEARD CRACKING SOUNDS COME FROM MY STEERING WHEEL AND ALL OF THE SUDDEN, I GOT AN AIRBAG ERROR WARNING LIGHT (I STILL DO), MY HORN DID NOT WORK (STILL DOES NOT) AND MY STEERING WHEEL CONTROLS DID NOT WORK (STILL DON'T). THIS SHOULD BE A SECOND RECALL TO COVER THIS ISSUE BECAUSE THE "CLOCKSPRING" WAS FORMALLY RECALLED FOR THE EXACT REASONS THAT I (AND APPARENTLY A LOT OF OTHER AUTO OWNERS) NOW SUFFER FROM AND THE SUPPOSED REPLACED CLOCKSPRING IS CAUSING THE SAME SAFETY ISSUES. VOLKSWAGEN IS CURRENTLY NOT TAKING RESPONSIBILITY FOR INSTALLING FAULTY "CLOCKSPRINGS" OR NEGLIGENT AUTO DESIGN FOR THIS ISSUE. A NEW SAFETY RECALL FOR THIS SHOULD BE ISSUED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252878September 3, 2019
ELECTRICAL SYSTEM
THE VOLKSWAGEN T-CROSS MODEL STANDS ON A LIFTING PLATFORM IN A CAR TOWER ON THE VOLKSWAGEN FACTORY PREMISES. PICTURE ALLIANCE | PICTURE ALLIANCE | GETTY IMAGES VOLKSWAGEN SAID FRIDAY IT'S RECALLING 679,000 U.S. VEHICLES SOLD SINCE 2011 WITH AN ELECTRICAL ISSUE THAT COULD CAUSE THE CAR TO ROLL AWAY. THE AUTOMAKER SAID DRIVERS COULD REMOVE THE KEY AFTER STOPPING WITHOUT PLACING THE CAR IN PARK, INCREASING THE RISK OF THE CAR ROLLING AWAY. VW ATTRIBUTED THE PROBLEM TO A BUILDUP OF SILICATE ON A SHIFT LEVER MICRO SWITCH CONTACT. THE COMPANY SAID DEALERS WILL INSTALL AN ADDITIONAL SWITCH AND CIRCUIT BOARD AND DISABLE A MICRO SWITCH ON AFFECTED CARS. VOLKSWAGEN SPOKESMAN MARK GILLIES SAID THERE ARE NO REPORTED INJURIES OR ACCIDENTS RELATED TO THE RECALL. THE RECALL COVERS THE COMPANY'S JETTA, BEETLE, BEETLE CONVERTIBLE, GOLF, GOLF SPORTWAGEN AND GTI MODELS FROM 2011 THROUGH 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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