Volkswagen Passat Complaints (2015)

244 consumer complaints on file.

#11088752April 17, 2018
STEERING
AIRBAG LIGHT CAME ON WHILE TURNING; VW DEALERSHIP DIAGNOSED AS FAILED CLOCKSPRING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074626February 24, 2018
UNKNOWN OR OTHER
BACKUP CAMERA SCREEN GOES ALMOST BLACK AFTER 3TO5SECONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074803February 22, 2018
UNKNOWN OR OTHER, SUSPENSION
CPSC:PURCHASED KYB 344459 AND KYB 335808 (SHOCKS AND STRUTS) FROM AUTOZONE AND INSTALLED ON 01/06/2018. PRODUCT WAS PURCHASED ACCORDING TO MY VIN FOR FITMENT. AFTER INSTALLATION MY CAR HAS BEEN OPERATING VERY UNSAFE, SUSPENSION IS EXTREMELY HARD, BOUNCY, WAVY, ECT. *DT *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073564February 19, 2018
SERVICE BRAKES
THE EMERGENCY BRAKE IS LOCKED ON (IN PLACE) WHILE THE HANDLE IS DOWN IN THE CAR CAUSING THE CAR TO DRIVE UNBEKNOWN TO THE DRIVER THAT THE BRAKE IS STILL ON THUS CAUSING EXCESS DAMAGE TO THE BRAKE, CALIPER AND ROTOR. I WAS TOLD BY MY MECHANIC THAT IT HAS BEEN A PROBLEM WITH VW PASSATTS AND JETTAS AND THAT THE PARTS ARE SCARCE BECAUSE OF THAT. THE AMOUNT TO REPAIR WAS GREATER THAN $600. IF I HAD TAKEN IT TO THE VW DEALERSHIP THEY WERE GOING TO CHARGE ME DOUBLE THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065798January 30, 2018
AIR BAGS, EXTERIOR LIGHTING
AIRBAG SENSOR LIGHT CAME ON SUDDENLY. TOOK CAR TO DEALERSHIP AND THEY STATED THAT THE SENSOR WAS BAD AND HAD TO BE REPLACED. 52K MILES. DEALER WANTED ME TO PAY FOR ISSUE BUT AT THE END VW WILL BE COVERING THE EXPENSE. HAD AN EXTENDED WARRANTY THAT HAD NO COVERAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054009December 11, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052223December 4, 2017
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. WHILE DRIVING 20 MPH, THE CONTACT DEPRESSED THE HORN, BUT IT FAILED TO SOUND. THE VEHICLE WAS TAKEN TO COMMONWEALTH VOLKSWAGEN (1 COMMONWEALTH DR, LAWRENCE, MA 01841). THE DEALER DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052020December 2, 2017
AIR BAGS, UNKNOWN OR OTHER
VOLKSWAGEN PASSAT RECALL MY HUSBAND AND I BOUGHT A 2015 VOLKSWAGEN PASSAT IN JANUARY OF 2016. IT WAS THE NEWEST CAR WE HAVE EVER PURCHASED AS A YOUNG PROFESSIONAL COUPLE WITH TWO SMALL CHILDREN. WELL AT 36,750 MILES IN MARCH OF 2017, THE STEERING WHEEL BEGAN TO CLICK AND THE AIRBAG LIGHT CAME ON. I WAS NO LONGER ABLE TO USE THE HORN, THE RADIO OR THE PHONE FROM THE STEERING WHEEL. I CALLED THE DEALER WHERE WE PURCHASED THE CAR AND HE SAID IT SOUNDED LIKE A CLOCKSPRING AND THAT WE DID HAVE A WARRANTY FOR 3 YEARS OR UP TO 36,000 MILES AND SINCE WE WERE SO CLOSE, WE NEEDED TO CALL THE VOLKSWAGEN DEALER. I CALLED NEW MOTORS IN ERIE, PA. I TALKED TO A VERY NICE MECHANIC THAT AGREED THAT IT SOUNDED LIKE THAT WAS INDEED THE ISSUE. HE INFORMED ME THAT VOLKSWAGEN HAD RECALLED THAT PARTICULAR PART ON THE 2012-14 MODELS BUT HAD YET TO RECALL IT ON OUR 2015 MODEL THAT WE HAD. HE ALSO SAID THAT ALTHOUGH WE WERE VERY CLOSE TO THE 36,000-MILE WARRANTY, IT WAS OUT OF HIS HANDS TO FIX IT UNDER WARRANTY AND TO CALL CORPORATE TO GIVE HIM THE GO AHEAD TO DO SO SINCE IT DID SEEM LIKE THIS IS THE RIGHT CALL SINCE WE WERE SO CLOSE TO THE WARRANTY AND IT IS A CONSISTENT PROBLEM IN THESE MODELS. MY HUSBAND AND I BOTH TALKED TO VOLKSWAGEN CORPORATE SEVERAL TIMES SINCE MARCH OF 2017 TO ONLY HAVE THEM TREAT US POORLY AND TELL US THAT IT ISN'T THEIR CONCERN. MY AIRBAGS AND HORN CURRENTLY AREN'T WORKING BECAUSE OF IT. I HAD THE ERIE VOLKSWAGEN DEALER OFFICIALLY DIAGNOSE THE CAR ISSUES IN JUNE OF 2017 AND IT WAS IN FACT A FAULTY CLOCKSPRING. AGAIN VOLKSWAGEN REFUSED TO COVER THE REPAIR COST OF OVER $1000.00. THIS PART HAS BEEN RECALLED ON NUMEROUS VOLKSWAGEN MODELS. THE CAR WAS STATIONARY WHEN IT HAPPENED. I TURNED IT ON ONE MORNING TO FIND THE HORN NOT WORKING, CONTROLLERS ON THE STEERING WHEEL AND AIRBAG LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047168November 18, 2017
VISIBILITY/WIPER
EVEN WHEN THE ENGINE IS FULLY WARMED UP, THE HEATER ONLY PRODUCES HEAT TO 100 DEG F, MAKING IT HARD FOR THE WINDSHIELD DEFROST FROM CLEARING THE WINDSHIELD IN THE WINTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030696October 1, 2017
AIR BAGS, ELECTRICAL SYSTEM, STEERING
AIR BAG ERROR MESSAGE AND LIGHT ILLUMINATES. THE STEERING WHEEL MAKES A CRACKING SOUND WHILE TURNING IN EITHER DIRECTION. ALSO THE BUTTONS ON THE STEERING WHEEL DO NOT WORK TO INCLUDE THE HORN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025361September 25, 2017
VISIBILITY, ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. WHEN THE CONTACT STARTED THE VEHICLE, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND THE FOLLOWING CODES APPEARED: (U1123-0017178 DATA BUS ERROR, P0441-0021406 EVAP IGNITION CONTROL SYSTEM INCORRECT PURGE, P0456 EVAP SYSTEM SMALL LEAK, AND P0303 CYLINDER #3 MISFIRE). THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. IN ADDITION, THE FRONT DRIVER SIDE WINDOW FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO NEMER VOLKSWAGEN (550 TROY SCHENECTADY RD, LATHAM, NY 12110, PHONE NUMBER: (518) 512-0024) WHERE IT WAS DIAGNOSED THAT THE WINDOW MOTOR FAILED DUE TO OVERHEATING. THE DEALER STATED THAT THIS WAS A COMMON ISSUE AMONG ALL VOLKSWAGENS AND NOTHING COULD BE DONE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT NOTHING COULD BE DONE BECAUSE THE WARRANTY ENDED. THE APPROXIMATE FAILURE MILEAGE WAS 43,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015858August 16, 2017
AIR BAGS, ELECTRICAL SYSTEM, STEERING
I WAS IN MY DRIVE WAY AND STARTED MY CAR WHEN THE AIR BAG MALFUNCTION LIGHT CAME ON IN MY CAR. AT THAT POINT THE HORN, CRUISE CONTROL, PHONE, AND RADIO FUNCTIONS ALL STOPPED WORKING ON MY STEERING WHEEL. I LOOKED IN MY OWNER MANUAL AND IT SAID TO CALL THE DEALERSHIP IMMEDIATELY. WHEN I CALLED - THE VW DEALERSHIP I NORMALLY GO TO SAID IT WOULD BE 2-3 WEEKS BEFORE THEY COULD GET ME IN. I ASKED IF THE VEHICLE WAS SAFE TO DRIVE AND THEY, OF COURSE, WOULD NOT TELL ME "YES OR NO." ONLY TO FIND OUT LATER THAT THE ENTIRE TIME I WAS DRIVING WITH THIS LIGHT ON - MY AIRBAGS WOULD NOT HAVE DEPLOYED IF I WERE IN AN ACCIDENT. I HAVE 2 CHILDREN AND IF WE WERE IN A WRECK AND ME OR ONE OF MY CHILDREN WERE INJURED DUE TO MY AIRBAGS NOT WORKING -- VW WOULD HAVE A LAWSUIT ON THEIR HANDS. IT IS A MATTER OF TIME BEFORE THIS OCCURS. SO,I TOOK MY VEHICLE TO AN AUTHORIZED VW DEALERSHIP. AFTER RUNNING A DIAGNOSTIC ON THE CAR - I WAS TOLD THAT THE STEERING WHEEL CLOCK SPRING WAS FAULTY. I LEFT THE CAR TO BE REPAIRED. WHILE I WAS WITHOUT MY VEHICLE (ONE WEEK DUE TO HAVING TO ORDER PARTS, ETC.) I RESEARCHED THE ISSUE. I WAS EXCITED TO SEE THAT VW HAD ISSUED A RECALL IN AUG. 2015 FOR THE STEERING WHEEL CLOCK SPRING. UNFORTUNATELY, IT IS ONLY FOR 2010-2014 PASSAT. MY PASSAT IS CONSIDERED A 2015; HOWEVER, THE PRODUCTION DATE IS DEC. 2014. I WAS TOLD AT THE DEALERSHIP THAT I WOULD HAVE TO PAY FOR THIS REPAIR OUT OF POCKET BECAUSE MY CAR WAS NOT COVERED UNDER THE RECALL. I CONTACTED VW CARE CENTER AND EVEN EMAILED SEVERAL MANAGERS FROM THE CORPORATE LOCATION. MY EMAILS WERE NEVER ANSWERED AND THE CUSTOMER CARE CENTER SAID THERE WAS NOTHING THEY COULD DO. I AM LEFT WITH PAYING OVER $500 IN REPAIRS AND ALMOST $200 FOR THE RENTAL CAR I HAD TO GET FOR THE 7 DAYS MY CAR WAS AT THE DEALERSHIP. I WOULD LIKE TO KNOW WHY MY CAR IS NOT COVERED UNDER THE RECALL WHEN IT HAS THE EXACT SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011370July 28, 2017
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLKSWAGEN OF SAN BERNADINO, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE VEHICLE DID NOT NEED TO BE REPAIRED PER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE GOVERNMENT ISSUED RECALLS. IF THE RECALL REPAIR DID NOT NEED TO BE PERFORMED, THE GOVERNMENT WOULD CLOSE THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005408July 14, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION FOR THE AIR BAGS. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SOUTH BAY VOLKSWAGEN (3131 NATIONAL CITY BLVD, NATIONAL CITY, CA 91950 (619) 336-4020) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004908July 12, 2017
AIR BAGS
TAKATA RECALL, MY AIRBAG WARNING LIGHT HAS COME ON AND I'VE BEEN TOLD THE CLOCK SPRING ARE MESSED UP. THIS CAR IS 2 YEARS OLD AND $120 IS WHAT VW CHARGES TO DIAGNOSE THE PROBLEM THEN WILL DECIDE WHAT PORTION I SHOULD PAY ACCORDING TO THE SERVICE DEPT. MANAGER AT VILLAGE VW IN CHATTANOOGA, TN. I WAS TOLD IT IS WARRANTED FOR 36,000 MILES. I'M ASSUMING THAT THESE ARE "ALL" MESSED UP AFTER GOING TO A COUPLE OF WEBSITES AND READING ABOUT THE PROBLEMS HUNDREDS OF OTHERS ARE HAVING..THERE HAS BEEN NO ACCIDENT BUT I AM CONCERNED FOR MY DAUGHTERS SAFETY DRIVING WITH THESE LETHAL AIRBAGS. I WAS TOLD THIS OCCURS QUITE OFTEN AND OCCASIONALLY VW WILL PARTIALLY REIMBURSE FOR THIS PART AS THEY HAVE NOT DECIDED (OR BEEN FORCED) TO RECALL THIS YET. THIS IS A DEFECTIVE PART AND SHOULD BE EXAMINED CLOSER FOR A RECALL AND IMMEDIATE REPAIR. CHARGING $120 TO RESET THE LIGHT IS NOT A N ADEQUATE SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991423May 24, 2017
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS STATIONARY WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING. AS A RESULT, THE CONTACT'S VEHICLE REAR-ENDED ANOTHER VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED A SECOND TIME, BUT THERE WAS NO CRASH. THE AIR BAGS DID NOT DEPLOY IN THE FIRST CRASH. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN AWAY FROM THE SCENE. THE PAUL CLARK VOLKSWAGEN DEALER WAS MADE AWARE OF THE FAILURE, BUT COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE DEALER TEST DROVE THE VEHICLE IN STOP AND GO TRAFFIC AND DETERMINED THAT THE VEHICLE WAS IN GOOD WORKING CONDITION AND WAS PERFORMING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING WAS WRONG WITH THE VEHICLE. THE VEHICLE WAS TESTED A SECOND TIME AFTER THE FAILURE RECURRED, BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS 6,175. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10971656April 10, 2017
ENGINE, POWER TRAIN
MY VEHICLE HAD VW CAM SHAFT SAFETY RECALL 23R1 DONE AND I STARTED HAVE DRIVING ISSUES ERRATIC ACCELERATION, CLUCKING OF TRANSMISSION. THE MAIN PROBLEM IS A 3+ SECOND DELAY IN THE TRANSMISSION WHEN ON A SLIGHT OR MORE OF AN INCLINE. IF YOU DEPRESS THE ACCELERATOR THE CAR STARTS WITH A JERK, IF YOU ADD MAKING A TURN IT SOMETIMES THE VEHICLE SPINS THE WHEELS AND TAKES OFF. I HAVE BEEN TO THE BBB AND THE ARBITRATOR FELT UNSAFE RIDING IN THE VEHICLE. TO REPLACE MY VEHICLE VW WANTS A $5000 OUT LAY OF CASH FOR A PROBLEM THEY KNOW EXISTED (I HAVE THE BBB HEARING RECORDING WHERE THE REP STATES THAT THE VEHICLE DOES NOT DRIVE THE SAME AS IT DID BEFORE THE UPDATE). I HAD NO ISSUES BEFORE THE UPDATE AND NOW I HAVE AN UNSAFE VEHICLE. THE CORRECT REPAIR SHOULD HAVE BEEN A NEW CAM SHAFT NOT REDUCING THE TORQUE OF THE MOTOR AND CAUSING PROBLEMS IN SOME VEHICLES. I AM WRITING TO YOU BECAUSE THEY SHOULD HAVE NEVER RETURNED VEHICLES BACK TO CUSTOMERS KNOWING THEY CHANGED THE WAY THE VEHICLE RUNS. WHEN MY VEHICLE WAS IN FOR REPAIRS AND I DROVE A 2016 PASSAT AND A 2016 JETTA THEY HAD NO ISSUES. WHEN THEY ASKED ME TO DRIVE A VEHICLE THE SAME AS MINE 2015 PASSAT LIMITED IT DROVE THE SAME WAY. AGAIN I DON'T FELL SAFE IN THE VEHICLE AND HAD TO RENT A VEHICLE TO DRIVE UP TO NEW YORK TO ATTEND MY FATHERS FUNERAL. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957917March 1, 2017
SEAT BELTS
SEATLBELT WARNING LIGHT AND INDICATOR SOUND OFF (ALARM OR BEEPING SOUND WITH LIGHT) WITHOUT CAUSE. IT'S THE SAME SOUNDS AS THOUGH YOU'RE NOT WEARING A SEATBELT. HAPPENS WHILE DRIVING INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950197February 7, 2017
SERVICE BRAKES
ANTILOCK BRAKES CAUSED ABRUPT BREAKING, COMING TO A FORCEFUL STOP AND CAUSING INJURY TO THE DRIVER AND PASSENGER. THIS HAPPENED AT LOW AND HIGH SPEEDS CREATING UNSAFE DRIVING CONDITIONS FOR THE FAMILY. LAST EXPERIENCED ON FEB 3, 2017
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10936017December 17, 2016
SERVICE BRAKES, ENGINE, STEERING
IT WAS TWICE WHEN I HEARD A LOUD NOICE WHEN I TURN THE ENGINE ON AND AND PLACING THE CAR ON REVERCE THE NOICE LAST FOR MORE THAN 10 SEC IT HAPPEN ONCE AND THEN THE SECOND TIME WAS 2 DAYS AFTER I TOOK IT TO INSPECTION AND THEY TOLD ME EVERYTING LOOK FINE. AND 11/20/2016 I STARTED HEARING A NOICE COMMING FROM THE FRON DRIVER SIDE WHEEL EVERYTIME I WOULD TURN OR WHEN I WOULD STEP ON THE BREAK AND THIS HAPPEN EVRYTIME IM DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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