Volkswagen Passat Complaints (2013)

749 consumer complaints on file.

#11353113September 4, 2020
ENGINE
FOUR DAYS FROM HAVING MY OIL CHANGED, THE ENGINE SEIZED WHILE DRIVING ON THE INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351677August 27, 2020
ELECTRICAL SYSTEM
A BAD DESIGN ON THE TRUNK WIRING HARNESS. AFTER A FEW YEARS OF OPENING AND CLOSING THE TRUCK, BECAUSE OF THE PLACEMENT OF THE TRUNK HARNESS THIS MOTION DETERIORATES THE WIRING HARNESS CAUSING IT TO FAIL OVER TIME. THE VEHICLE IS STATIONARY. THERE IS CURRENTLY NO MANUFACTURE ASSISTANCE WITH THIS ISSUE NOT A RECALL ASSOCIATED WITH THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351064August 25, 2020
AIR BAGS
THE DRIVER AIRBAG LIGHT IS ON. HAS BEEN ON SINCE I PURCHASED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350674August 21, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
2013 PASSAT TDI. 136000 MILES. VEHICLE WAS DRIVING AT HIGHWAY SPEEDS AND THE GLOW PLUG LIGHT STARTED TO FLASH, NO OTHER INDICATOR LIGHTS OR CAR PERFORMANCE ISSUES WERE NOTED AT THIS TIME. CAR WAS PULLED OVER SAFETY TO A TOWN WITHIN 5 MILES, THE CAR WAS SHUT DOWN. JUST TO SEE IF IT WAS A GLITCH CAR WAS RESTARTED BRIEFLY AND THE CHECK ENGINE LIGHT REMAINED ON. CAR WAS IMMEDIATELY TURNED OFF. WHILE ON THE PHONE RELAYING MY INFORMATION TO FAMILY, BYSTANDERS ADVISED ME THAT THE CAR WAS ON FIRE BELOW THE ENGINE BAY. THE FIRE WAS QUICKLY PUT OUT WITH WATER. THE DAMAGE SEEMS TO BE IN THE SAME AREA AS HAS BEEN NOTED BY RECALLS 17V309000 AND 16V171000, BOTH OF THESE RECALLS WERE COMPLIED WITH PRIOR TO THIS EVENT. DOCUMENTATION OF THIS IS MAINTAINED WITH THE OWNER. ALL SCHEDULED MAINTENANCE AND REPAIRS HAVE BEEN COMPLETED AT VOLKSWAGEN DEALERSHIPS SINCE PURCHASE, ALL RECORDS MAINTAINED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11349453August 19, 2020
STRUCTURE
2013 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO DEALERSHIP FRAUD. *LD THE CONSUMER STATED HE REQUESTED FOR REAR BUMPER SPOILER TO BE REPLACED. THE CONSUMER STATED THE DEALERSHIP CHARGED A DIAGNOSTIC FEE BUT, DID NOT COMPLETE THE REQUESTED WORK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340968July 22, 2020
ENGINE
THE CAR IS BURNING OIL AT AN ALARMING RATE. I HAVE TO ADD 4 QUARTS OF OIL BETWEEN OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337662July 6, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE DRIVER'S AIR BAG WARNING LIGHT ILLUMINATED. HERITAGE VOLKSWAGEN OF WEST ATLANTA (1981 THORNTON RD, LITHIA SPRINGS, GA 30122, (770) 872-0033) WAS CONTACTED AND INFORMED MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 181,305.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329987June 22, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I PURCHASED MY CAR NOVEMBER 20TH 2019 WITH 85,000 MILES AND 10 WEEKS LATER WHEN IT BROKE DOWN I WAS TOLD I HAD NO WARRANTY AND THEY SAY THEY ONLY SELL USED CERTIFIED WITH WARRANTY USED VEHICLES AND I WAS FORCED TO PAY 25,00 DOLLARS AND WHEN I PICKED MY CAR UP 11 DAYS LATER MY EXTRA KEY FOB WAS MISSING AND I WAS TREATED SO INCREDIBLY BAD.MY LOAN WAS SUPPOSED TO BE PROCESSED ASAP AND I SPOKE WITH THE BANK AND EVERYTHING WENT THRU AND THEN LITHIA MOTORS TOOK MY LOAN DOCS FROM WHEN I SIGNED ON NOVEMBER 20TH AND THEY COPIED THEM AND PUT THE DATE FOR NOVEMBER 21ST AND I DO HAVE THE DOCUMENTS FROM MY CAR INSURANCE COMPANY AND THE CALL WAS RECORDED WITH MY SELF THE EMPLOYEE AT LITHIA AND MY INSURANCE COMPANY AS WE GIVE INFORMATION ABOUT THE LOAN AND CAR I WAS PURCHASING AND CONSIDER LITHIA MOTORS DOES NOT ALLOW VEHICLES TO LEAVE THE LOT UNLESS A BINDER IS IN THERE POSITION. AND NOW THE FUEL SYSTEM HAS HAD ISSUES AND MY VEHICLES NOT RUNNING AND I FEAR THE LASH BACK FROM THEM SINCE THEY ABOUT TO BE SERVED WITH A LAWSUIT FROM MY LAWYER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329526June 18, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE CAR HAS COOLANT ISSUES, HAD POWER STEERING SYSTEM REPLACED, NOW THERE'S A GAS LEAK, REPLACED GAS CAP LOSS OF POWER SUSPENSION IS HORRIBLE NOW EVERYTIME I REFUEL THE CAR STRUGGLES TO TURN ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327586June 6, 2020
EXTERIOR LIGHTING
WHEN DRIVING OR STATIONERY THE DRIVER SIDE LOW BEAM LAMP GOES ON/OFF BY ITSELF. I HAVE THE HEADLAMP SWITCH SET ON AUTO POSITION I REPLACE THE BULB BUT THE PROBLEM PERSIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325904May 25, 2020
EXTERIOR LIGHTING
YESTERDAY MORNING MY CAR NOTIFIED ME TO CHECK MY LEFT LOW BEAM. AFTER LOOKING AT IT I NOTICED THAT I WAS OUT. I WENT OVER TO A PARTS STORE AND BOUGHT THE BULB. I REPLACED IT, AND WORKED AFTER WIGGLING IT AROUND. THIS MORNING I TURN ON MY CAR TO THE SAME NOTIFICATION ON MY CAR. I WALK OUT AND NOTICE THAT THE BULB IS OUT AGAIN. I OPEN THE HOOD OF MY CAR AND NOTICE A LITTLE SMOKE COMING FROM THE LOW BEAM AREA. WHEN I HAD PULLED OUT THE LOW BEAM BASE WITH THE BULB STILL ATTACHED SOME SMOKE WAS COMING OUT OF THE CONTACTS. AFTER SOME RESEARCH I HAVE SEEN MANY PEOPLE HAVE HAD THIS EXACT ISSUE AND TURNS OUT THAT THE MODULE MELTS THE CONTACTS OF THE SOCKET, RESULTING IN LOSING CONNECTION. I'M LUCKY THAT I MANAGED TO PULL THE BASE OUT IN TIME. IF I HAD NOT OPENED MY HOOD A FIRE COULD POTENTIALLY HAVE STARTED. THIS IS A SERIOUS ISSUE AS THIS IMPEDES THE DRIVER'S VISIBILITY TO DRIVE WHICH CAN RESULT IN AN ACCIDENT WHETHER IT'S WITH THEMSELVES OR ANOTHER DRIVER ON THE ROAD.. OR FAR WORSE A CYCLIST AT NIGHT. NOT TO MENTION YOU CAN RECEIVE A TICKET FOR HAVING A HEADLIGHT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322983May 1, 2020
WHEELS
CAR DEALER CLAIMED THEY HAD FIXED ALL NECESSARY REPAIRS TO CAR THAT I HAD SAID WERE NEEDED PRIOR TO ME PURCHASING. THE INDICATOR LIGHTS WENT OFF AS SOON AS CAR GOT MOVING. CONTACTED AUTO DEALER WHO SAID THEY WOULD TAKE IT BACK IN AND GET IT TAKEN CARE OF. THEN REFUSED TO WORK ON CAR, TOLD ME TO TAKE IT TO MECHANIC NEAR ME AND SEND THEM THE INFORMATION TO HAVE IT COVERED. THEN REFUSED TO PAY FOR REPAIRS TO CAR. DUE TO THEIR INCORPORATION AND REFUSALS NEARLY RESULTED IN ACCIDENT WHEN CAR TIRE BLEW OUT WHILE DRIVING THROUGH TOWN. CAR WAS GOING AT LOW ENOUGH SPEED TO STOP BEFORE MORE DAMAGES COULD TAKE PLACE. NOW DEALER REFUSING TO EVEN TALK TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322577April 28, 2020
AIR BAGS, WHEELS
NO AIR BAG DETECTED IN THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321587April 20, 2020
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
MY FIANCE WAS TAKING A LEFT TURN CROSSING A BUSY ROAD DURING HOURS OF DUSK. HEADLIGHTS WERE ON. HE WAS NOT ABLE TO SEE THE OPENING OF THE ROAD WHEN TURNING AND DROVE OVER THE SIDE WALK AND CRASHED. FRONT AIR BAGS DEPLOYED AND WINDSHIELD CRACKED. 3 TIRED POPPED ALONG WITH OTHER FONT END BODY DAMAGE. I HAD JUST PURCHASED CAR FROM A DEALERSHIP A FEW MONTHS EARLIER. LATER I RESEARCHED ANY RECALLS ON MY VEHICLE AND A RECALL DEALING WITH HEADLIGHT ISSUES AND THE HEADLIGHTS ON MY VEHICLE NOT BEING ABLE TO BE ADJUSTED PROPERLY, CAME UP. IF THIS ISSUE WAS FIXED BEFORE I BOUGHT THE CAR, MY FIANCE WOULD HAVE NOT CRASHED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11321452April 17, 2020
ENGINE, FUEL/PROPULSION SYSTEM
2013 PASSAT TDI SEL. EMISSION MODIFICATION AT 28,514 MILES. NOW 29,200 MILES ON ODOMETER. BOUGHT THE CAR LESS THAN A MONTH AGO. VEHICLE IS EQUIPPED WITH DIESEL MISFUELING GUARD. STOPPED AT GROCERY STORE AND ALSO FILLED UP DIESEL FROM SAM'S CLUB. DROVE 4 MILES DOWN THE ROAD AROUND 40 MPH AND ABOUT TO ENTER HIGHWAY WHEN GLOW PLUG INDICATOR STARTED FLASHING AND CHECK ENGINE LIGHT ILLUMINATED. HEARD SOME RATTLING AND THE ENGINE SHUT DOWN WITHOUT WARNING. COASTED OVER TO SHOULDER. WOULD NOT START. ABANDONED THE CAR FOR THE NIGHT. NEXT DAY I HAD THE CAR TOWED TO VW. THEY TESTED THE FUEL AND IT TESTED FINE. DIAGNOSED AS A FAILED HIGH PRESSURE FUEL PUMP. IT EXPLODED AND SENT SHRAPNEL THROUGH THE FUEL LINES AND FORWARD INTO THE ENGINE AND EXHAUST SYSTEM. ALSO SENT SHRAPNEL BACKWARDS INTO FUEL FILTER, FUEL TANK, AND LOW PRESSURE FUEL PUMP. $5500-$7500 REPAIR QUOTED IF NOT UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319890March 31, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MINOR FRONT END COLLISION CAUSING EXPLOSION OF CAR CAUSING MY SON TO BURN TO DEATH
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
1
#11318668March 19, 2020
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE STRUCK A TREE AND CAUGHT ON FIRE. MY BROTHER IN LAW WAS KILLED.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
1
#11317177March 10, 2020
FUEL/PROPULSION SYSTEM
THE TDI DIESEL TANK SLOSHES WHEN ACCELERATING FROM A STOP. THE NOISE IS A MAJOR NUISANCE. ARE THERE NO BAFFLES IN THE FUEL TANK?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317363March 10, 2020
ENGINE, FUEL/PROPULSION SYSTEM
MY 2013 VW PASSAT TDI HAS BEEN TO THE DEALERSHIP 3 TIMES FOR A CRANK BUT NO START CONDITION.FIRST TIME WHEN THE TOW TRUCK DRIVER DROPPED IT OFF IT STARTED RIGHT UP, SO WE PICKED IT UP AND WENT ON OUR WAY. THE SECOND TIME IT HAD A BAD FUEL LIFT PUMP THAT THEY REPLACED THE THIRD TIME A COMPLETE HPFP FAILURE THAT AT 151,000 MILES THEY WILL NOT TAKE CARE OF. AFTER LOOKING INTO THE PROBLEM I FIND OUT THAT THE FAULTY LIFT PUMP MAY HAVE CONTRIBUTED TO THE FAILURE AND IN CALIFORNIA THIS SEEMS TO BE A VERY COMMON PROBLEM. CAN YOU HELP IN ANY WAY? THANK YOU RON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317100March 9, 2020
AIR BAGS, SEAT BELTS
PASSAT WAS TRAVELING SOUTH WHEN ANOTHER VEHICLE RAN A STOP SIGN, TURNED NORTH INTO THE SOUTHBOUND LANE, AND HIT PASSAT ON PASSENGERS SIDE FRONT CAUSING CAR TO SPIN AND COME TO A STOP WHEN IT HIT FRONT CENTER INTO A LIGHT POLE. SEATBELTS DID NOT LOCK, AIRBAGS DID NOT DEPLOY, EVEN THOUGH ALL RECALLS HAD BEEN DONE IN SEPTEMBER. PASSAT WAS COMPLETELY TOTALED. INSURANCE ADJUSTER AND MECHANICS ADVISED US THAT AIRBAGS SHOULD HAVE DEPLOYED. DRIVER OF PASSAT WAS INJURED DUE TO FAILURE OF SAFETY FEATURES.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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