Volkswagen ID.4 Complaints (2021)

339 consumer complaints on file.

#11569279February 1, 2024
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2021 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 23V040000 (Electrical System), and 23V312000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569253February 1, 2024
ELECTRICAL SYSTEM, ENGINE
Manufacturer and dealership in my area have been unable to schedule me for getting Safety Recall for High Voltage Battery Management Control Module Software (97ZZ) done to my vehicle. I have been in the waitlist for dealership to do this recall since May 2023. Several times the dealership has said that the battery modules are backordered with no ETA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567909January 25, 2024
STRUCTURE:BODY
There's an active recall for the doors on this car with guidance not to bring it in due to lack of parts to fix the vehicle. On 1/11/24 I was driving this car, on a major interstate, heard clicking noises, and the door decided to open on its on while the car was in motion. I was able to pull over and shut the door. On 1/12/24, the door decided to open on it's own again and make very loud clicking noises. At both times I was going around 15 miles an hour on major roads in my local area. Now, the door will not open from the exterior and still making major clicking noises. I was finally able to get it into the shop on 1/25/24 in which they did a diagnosis and confirmed the car needs a new door handle assembly but don't have a ETA on the parts for the assembly for this model vehicle. Keep in mind that the recall notice still says they will notify "affected vins" of when the parts will be available and this recall has been in effect since May 5th, 2023. I have no faith in them performing the repair on this unit and want to very much get a buyback rolling as this is a MAJOR safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567052January 22, 2024
FUEL/PROPULSION SYSTEM
With the vehicle in 'B' mode, I started acceleration in a moderate fashion. After about 30 feet the car lost power. Pressing the accelerator further had no effect. Releasing the accelerator then pressing it immediately power was restored. The car has been to the dealer twice for this issue. Neither time could it be duplicated. It has happened five times in the past two months with the last incident almost resulting in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565985January 17, 2024
STRUCTURE, STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
The contact owns a 2021 Volkswagen ID.4. The command on the driver’s, passenger’s, and driver’s side rear door handles opened with the application. There were no warning lights illuminated. There was an abnormal clicking noise when the vehicle was driven at high speeds. The contact called the local dealer, where it was diagnosed that the door handles needed to be replaced. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted and informed the contact that the vehicle could be repaired out-of-pocket and to then seek reimbursement. The contact stated that the failure was related to NHTSA Campaign Number: 23V312000 (Structure). The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564060January 7, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST, UNKNOWN OR OTHER
the driver door open by itself during driving. It happened 3 times. It is not possible to lock the car. I had called the dealer ship. On my first call the said i will be on the list. After 3 weeks i called again then they said they didn't have the parts to make the repairs. I have asked for the manager to call back and it never happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563251January 3, 2024
FUEL/PROPULSION SYSTEM
Upon slowing down to a stoplight/intersection and then accelerating (like you arrived at a red light that just changed to green) the vehicle does not accelerate or have power, even when accelerator if fully pressed for 5-10 seconds, then it suddenly starts working properly again. This occurs most often in ‘B’ drive mode, but has done in ‘D’, also with and without ‘auto hold’ function enabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561392December 21, 2023
STRUCTURE
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V312000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560471December 16, 2023
TIRES
The front tires have excessive wear with treads appear to be peeling. 235/50/20 Please note both front tires have this issue but is worse on passenger side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560113December 14, 2023
UNKNOWN OR OTHER
My vehicle has had two door handle recalls, the second and more important one has been there for almost 4 months and there is still no fix available. Is there a time limit that the manufacturer has to provide a fix by? Thanks!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556325November 21, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
Speedometer and all gauges blank, including backup cam and turn signals. Not referring to infotainment system (though that is also blank). It's totally ridiculous. Thanks for your help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552501October 29, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
My door handles - specifically - the driver's front door - has a faulty/malfunctioning interior AND exterior handle, trapping me inside and/or outside my vehicle. Recall 57J5 performed and resulting repair 57J8 is necessary; however, a repair is not available. This condition trapped me inside my vehicle, which was recently confirmed by Island Volkswagen on Staten Island, NJ. I am not driving my vehicle due to this safety issue. Volkswagen has NOT issued a stop driving order, yet, but this condition is so serious that I am unable to drive/use my vehicle. For these reasons, I am making this complaint. I have called Volkswagen of America and initiated a complaint. I have been issued Case Number [XXX]. My main point of contact at VW of America is Eric W. at (800) 822-8987, extension 43389. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550703October 18, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
I have an id.4 (VIN: [XXX] ) which has recall issues. I've been trying to get this rectified but have been told there is no resolution for the past 6+ months. yesterday both my speedometer and main (entertainment) screen went blank. I called the dealer and was told they do not know what the issue is, but the vehicle is safe to drive since it "works". I do not know what the speed is, and I get warnings that none of the sensors work (front, airbag, speed control, etc...). I contacted VW corporate and was told this is a dealer problem. I keep getting put in between the corporate office and dealer with no resolution, yet I paid 50k for car that isn't safe for my family (I have a 5 year old). What am I supposed to do? Also VW dealership said they can take the car in, hold it for months with no resolution, but will not provide a car. I am out of car and hope that you all can help me. This is just not right. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550177October 16, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The car was inoperative because it would not allow the driver to shift from neutral to drive or reverse. There was an error code with the emergency break and the auto hold break.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550130October 16, 2023
UNKNOWN OR OTHER
I was slowly driving down a lane in a parking lot. The parking spaces were perpendicular to a wall. I start to turn the steering wheel and slowly tap my brakes since the car was already going at a slow speed. All of a sudden, the car lunges forward and crashes into the wall beyond the parking slot. The airbags blow up and, after impact, my mom who is in the passenger seat complaints about severe chest pain. Soon the ambulance is there to take my mom to the hospital (she is eventually diagnosed with two broken ribs and a fractured cervical bone). I stay at the scene to talk to the police about what happened (the police gathered information from bystanders and took many pictures). I am in shock about the incident and trying to figure out what happened. I research the topic on the Internet and find out that there are others who have complained about sudden and unexpected acceleration in this car model. In fact, there is a class action lawsuit which explains that the overly sensitive cruise control (haptic, touch sensitive control on the steering wheel) can be accidently triggered and cause the sudden acceleration. Thank you for looking into this safety problem.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11549163October 10, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
The car was stuck in the garage; the electronic parking brake failed to disengage. I couldn't shift to the Drive mode. The vehicle had to be dragged out from the garage and is presently at the dealer. The dealer was able to reproduce and confirm the issue. Many errors popped up on the Dashboard when turning on the start button - Electrical System Not working correctly, Drive System Error, Auto Hold Error, TPMS Error. There were no warning lamps, messages, or other symptoms of the problem before the failure. The vehicle is a risk as it may not brake at high speed or fail to move after coming to a complete stop. The vehicle is at the dealer, and I have opened up a case with Volkswagen today and am awaiting to hear from them. Its UNKNOWN if the manufacturer had inspected the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547307September 29, 2023
AIR BAGS
Passenger airbag error No passenger airbag Confirmed but no fix No inspection A warning light on dash screen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547148September 28, 2023
ELECTRICAL SYSTEM
There is a warning that repeatedly comes on while driving: " Warnings and information not available. Drive with greater care!" While this warning light is on I am unable to see my speed, the time, and miles driven. The temperature gage turns to Celsius, the touchscreen works sporadically and the rear camera does not work at all. The only information that I have been given is to turn the car off and let it sit for 5 minutes. After doing that the warning will come on for about 15 min, turn off for a few minutes and then turn on again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546906September 27, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Numbers: 23V040000 (Electrical System) and 23V312000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and determined that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546443September 25, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2021 Volkswagen ID4. The contact received notification of NHTSA Campaign Numbers: 23V312000 (Structure) and 23V040000 (Electric System) however, the part to do the recall repairs was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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