Volkswagen ID.4 Complaints (2021)

339 consumer complaints on file.

#11616108September 24, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I leased a car three years ago. This ID4 on May 15,2023 left me at a full stop in the middle of the highway. I then dropped it off to the dealer where they inspected it and saw it was a sensor/software issue, I think. They never actually disclosed the problem, nor held accountability. They insured me after almost two weeks of having to pay gas for a loaner car that they had fixed it and it was safe. After that incident and before my car had been in service countless times, all very inconvenient but not immediate safety issues, until the door handles. The door handles have been recalled twice before this last incident. My car was in there for over two weeks again back and forth. They broke my actual handles and had to go back in again, they claimed they were fixed. Now, almost 6monthankater I go to buy this lemon pre certified through the dealer and they tell me they can’t because it has two open recalls. They failed to say that the open recalls have been since May and are only now informing id4 owners that their doors may unlatch any any moment while driving and kill your babies and someone else’s on the road. Yet, they want me to either extend my lease, turn in the car and pay over mileage (even though I thought I was leasing to buy) or buy out the car not certified through a third party with two open recalls. I am being bullied into keeping a lemon. This car is a lemon and I want Volkswagen to take it off my hands waiving any over mileage and either giving me a new id4 that is safe or my 21,000 dollars I have paid into it. I am not the only one legally bound to these lemons. I demand a resolution for my consumer rights. I will speak to every news station out there until I seek justice for me and so many others.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11615465September 19, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
Vehicle had a complete failure due to electrical issues and was brought to dealership. It was apparently due to recall issues which were repaired. The vehicle was returned 2 weeks ago. Today, shortly after exiting a highway, while traveling approx. 15-20mph then vehicle completely shut down. It stopped suddenly and unexpectedly and went into neutral. I could not put the car back into drive or park. The dash indicated electrical issues, airbag issues, collision sensors, brake issues and said “vehicle must not be towed”. Vehicle is currently at dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615274September 18, 2024
BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that after starting the vehicle, the center display failed to turn on. The contact stated while reversing at 5MPH, the rearview camera failed to engage, causing the rear vehicle panel to strike a tree and to become bent. There was no injury sustained. The vehicle was taken to the dealer, where it was determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 35,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614824September 16, 2024
ELECTRICAL SYSTEM
This problem is very intermittent but also very dangerous. It's happened to me three times in the last month. All three times, while I was making a left hand turn, the accelerator stopped working. One time, I was making a left turn in front of 45 MPH oncoming traffic. My left turn was legal as I had plenty of room to complete my turn before the oncoming traffic arrived. My car started the turn then stopped when my car had turned to the left but was in the middle of the intersection with the right side of my car facing the oncoming traffic. I took my foot off the accelerator then pressed down on it again and the car moved forward and out of the intersection which saved me from an accident. The other two times, I didn't come close to an accident but as I was about to accelerate, nothing happened and I had to take my foot off the accelerator and then press down on it again for my car to move. Had there been cars coming from my right, I could have been in a collision. I took my car to the local VW dealer who said they haven't heard of this problem and will run diagnostics. I doubt the diagnostics will find a problem that only occurs a few times a month. I did a search on the internet and found a site where multiple VW ID.4 owners were complaining about this same problem. Some had the issue turning right, not left. I'll attach the document that shows the other complaints as well as the web site link.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614757September 16, 2024
AIR BAGS, ELECTRICAL SYSTEM
On multiple occasions this vehicle has failed to operate, a red hazard light goes on along with many other failure light indicators. I've been stranded where the car does nothing and also experienced the car dying while driving. When the vehicle comes to the airbag indicators come on warning that the airbags are not functioning. I have had to drive the vehicle this way. It's not the first time this car has had some type of electrical problems. It previously had an above lighting issue that had to be repaired. It's currently at Volkswagen of Leesburg in Florida, they are trying to figure out what is wrong with this car because they have not seen this type of failure before. It's been there for a week now. After getting stranded, vehicle failures, and electrical failures, I no longer feel safe in this vehicle. Im afraid this vehicle could have an electrical problem or fail while driving leaving me vulnerable to incoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614049September 11, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I had backed in to a parking space in a parking lot. To exit, I shifted the car into Drive, gently touched the accelerator (which should have accelerated the car to 2 MPH) and turned the steering wheel about 90° clockwise with my left hand to straighten the wheels. In doing so, the base of my left thumb inadvertently pushed the Set button on the cruise control, causing it to set to 15 MPH, its minimum setting, and the car to rapidly accelerate. I jammed on the breaks but wasn’t able to stop in time to avoid colliding into the side of a passing car. Because my right knee was locked in my effort to stop my car, the force of the impact was transferred to my hip and, though nothing was broken, I ended up spending two days in the observation unit of my hospital followed by eight days in residential rehabilitation. At the time, I had no idea what had caused the car to suddenly accelerate, seemingly without any input and certainly without my intent. It wasn’t until several months later that a similar acceleration event occurred, fortunately not resulting in an accident, and I was able to determine the cause. This problem is not the result of defective parts but of design. I believe the cruise Set button should not be located so close to the steering wheel rim and should not be raised as it is, but the safety issue could also be resolved in software by not allowing the cruise control to engage at very low speeds.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11613835September 10, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
VW still has not remedied the rebooting screens issue from their May recall. If the main driver information screen shuts off, cruise control and lane keep also shut off, which means the vehicle slows down and will not continue following the lane, resulting in the vehicle possibly being put in a dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613514September 9, 2024
POWER TRAIN
When accelerating from stop the vehicle loses power. If the accelerator is depressed further the power does not return. However, when the accelerator is released then depressed again power returns. In our case this has happened seven (7) times. The occurrence is random and is not limited to a specific location. It has occurred on the interstate highway when approaching the traffic on an onramp as well as in town driving. On two (20 of the seven (7) occasions automobiles following have had to emergency brake to prevent a rear end collision. Losing power when merging into traffic on an interstate could pose significant safety hazards to oncoming traffic as well as the vehicle merging. The problem has been brought to the dealer's attention but they have not been able to reproduce it. It has not been inspected by police or insurance because accidents have been avoided. I have owned the car for 14 months and the occurrence is random.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612515September 4, 2024
ELECTRICAL SYSTEM
My car's display screen which shows the speed has now malfunctioned twice while driving and today while reversing the car, the center screen displaying the rear camera also reset mid-driving. In both cases, I turned off the car waited a few minutes, restarted the car twice and then the display came back on but who knows when the display will crash again. I have reported this issue to VW and to a local dealership, this issue is associated with a current active safety recall on the vehicle for which VW has no remedy. This has been the status quo for over 3 months. I wonder if actual accidents have to take place and people have to die before NHITSA will issue a vehicle recall for my model of ID.4 as I am genuinely scared to use my vehicle anymore and VW HAS NO IDEA WHEN IT WILL RELEASE OR DEVELOP A REMEDY. Hence I request you to please use your powers to urge the manufacturer to issue a vehicle recall as the current issue poses a MAJOR risk for drivers and other cars on the road. Please don't ignore this request as this could be quiet dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611726August 29, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The manufacturer has failed or is unable to remedy the safety recall for my vehicle in a timely manner. It has currently been in there possession for over 30 days with multiple failed attempts to correct the recall/issue with my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609012August 16, 2024
ELECTRICAL SYSTEM
Manufacturer Recall Number919A NHTSA Recall Number24V344 The center display and main display that shows all information turned off and went completely blank while driving the vehicle on the highway which could of caused an accident. I called Volkswagen and the dealership and they said there is nothing they can do because there is no remedy to fix the problem. They sent me an email saying the following: Hi ********, Thank you for speaking with me. As promised, I'm reaching out to provide VW's position in writing. No remedy can be provided until the recall repair becomes available. There is no level of escalation that will provide a different outcome. As soon as the repair is available, you will be notified via mail. To provide you with the best service possible, it’s important that you respond to us by replying to this email. Replying outside of this email will result in a delayed response. Thank you for contacting Volkswagen Customer CARE. Sincerely, Candiss J. Customer CARE Advocate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607843August 11, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Our 2021 vw id4 has serious issues. It’s still getting addressed at the dealership and has been there since Tuesday. I had to have my husband come and pick me up because the car itself had indicated it was unsafe to drive. Please contact Jacksonville Nc Vw for our carfax report. I have detailed photos of the incident. We have purchased a second car partially bc of how many times we’ve had to leave this one for extended periods of time. This car is 3 years old. I took the car on a short trip. A minor alert started. When I went to park the car flashed through multiple alerts and started an (artificial) engine noise revving. It specifically told me to stop driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607038August 7, 2024
ELECTRICAL SYSTEM, STEERING, LANE DEPARTURE: BLIND SPOT DETECTION
We have owned the ID.4 for there years and have had to put up with many recall issues that seam to take years in order to be resolved, it took VW over a year to resolve the random door opening issues, the car still sends messages the it is opening and closing the doors indiscriminately (at any time of the night or day). Now the infotainment screen started showing multiple errors, apple CarPlay works whenever it wants, on whatever phone it chooses, the screen goes blank frequently on its own, maps and car's GPS is useless, child lock errors, range calculations are erratic making it difficult to plan to trips. The over the air updates have seam to make the problem worse. Now we are waiting for another over the air update, the roll out has been extremely slow. Again it been three years and still no resolutions. We paid good money for this car, we were never late on a single payment. VW brought this vehicle to market without being properly tested, we have been paying money to Beta test a car for them and they have been allowed to slow walk repairs. The dealers cannot offer any solutions because VW of North America does not have any permanent solutions. The only solutions offered is trade in your car and we will sell you another car with less problems, of course if you trade in the car you loose thousand of dollars, if you sell the car you loose thousands of dollars, if you keep the car you have to deal with a Defective Vehicale and continue paying for it. How can this be allowed to continue. We need Help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606698August 6, 2024
ELECTRICAL SYSTEM
This car has had open recalls for over a year. No dealers in the area have been able to fix them. They claim Volkswagen cannot get them parts on time. They’ve cancelled my service appointments multiple times. The car is now completely dead after a series of electrical faults and I’m unable to get in the car at all. What if my daughter was in her car seat and I was unable to get into it?! The amount of issues I’ve had with this car is insane. Constant faults including “child safety lock” not working. This is 2021 leased brand new. The recalls started over a year ago and I haven’t been able to get them fixed. Isn’t there someone sort of SLA for when a recall needs to be repaired?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605012July 28, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle suffers from unintended and sudden acceleration when the "resume' capacitive touch button is accidentally brushed against. The vehicle is subject to injure or kill the vehicles occupants or others struck by the vehicle. Vehicle advised there is "no issue" with the vehicle but they did acknowledge the problem with the design of the steering wheel. The issue is intermittent and has occurred while driving at slow speeds in parking lots when the steering wheel is frequently turned more than 90 degrees and a body part can unintentionally touch the 'Resume" button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604867July 27, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Infotainment screen and instrument cluster turned off mid driving. This lead to complete failure of speed indicator. There is no speedometer available while driving. While be has an open recall it has failed to provide a solution in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603750July 22, 2024
UNKNOWN OR OTHER
The rear camera when backing up, does not work, and it's super difficult to back up, with a car that has a small rear window, as a driver you need the backing camera plus the sensors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603643July 21, 2024
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Got in my car today and have NO DASHBOARD INFORMATION, no speedometer, no battery information, no back up camera, no access to any software related information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603437July 19, 2024
BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact stated that upon starting the vehicle, the instrument panel briefly failed to display pertinent vehicle information. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the system was failing to boot and required a systems update. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 2,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603106July 18, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: LANE KEEP: STEERING ASSIST, AIR BAGS
The contact owns a 2021 Volkswagen ID.4. The contact stated while driving at approximately 35 MPH, the "Travel Assist" and the "Forward Collision Avoidance" system warning lights illuminated. The contact stated that while drifting into the lane in the past there was a vibration in the steering wheel to alert the driver. The contact stated that the steering wheel no longer vibrated while the warning light was illuminated. Additionally, the contact stated that the front passenger’s side occupant air bag sensor warning was displayed and stated that the sensor was off, with an occupant seated in the seat. The contact had taken the vehicle to a local dealer who diagnosed the failure with the Forward Collision Avoidance and the Travel Assist and a software update was performed. The contact stated that for the passenger’s side air bag sensor to be diagnosed, the dealer needed to remove the seat to determine the cause of the failure. The seat sensor was not repaired. The contact stated that the failure of the Forward Collision Avoidance and the travel assist had reoccurred. The manufacturer was not informed of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen ID.4