Volkswagen ID.4 Complaints (2021)

339 consumer complaints on file.

#11650455March 25, 2025
STRUCTURE, STRUCTURE:BODY:DOOR:HANDLE:INTERIOR
See attached document for complaint. I am writing to you regarding the safety recall 57J9-Door Handles recall for My 2021 Volkswagen ID 4, VIN [XXX] . I have been receiving a notice regarding this recall for months and the VW dealers in my area are not able to repair this. Passengers get locked in the car and could not get out at times. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650244March 24, 2025
UNKNOWN OR OTHER
Still have a URGENT SAFTEY RECALL that VW states they still do not have the parts to fix.... Door Handles....It has been months since 9/04/2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649895March 22, 2025
ELECTRICAL SYSTEM
Both screens went black while I was driving. This is after the fix from the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649684March 21, 2025
UNKNOWN OR OTHER
Mechanical 'clunk' noise that comes from the rear of the car when accelerating or decelerating. This occurs predominately at a mild or above acceleration/deceleration. If the vehicle gradually moves the noise does not occur. The noise has gotten more frequent over time and has also become louder. First observed late 2024, and taken for initial dealership diagnoises and inspection early 2025. The dealership has replaced a harness cover but it remains unresolved. The dealership is continuing to investigate the cause as they are not aware what is creating the clunk. The car does not indicate any warning lights or have any error codes that are reported. It does appear to drive normally, however the concern of a mechincal clunk is concerning as there is no awareness of what part is creating the noise and if it is damaging other components or will lead to a catastrophic failure while driving. Videos of the noise are available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649441March 20, 2025
STRUCTURE, ELECTRICAL SYSTEM, BACK OVER PREVENTION
The contact owns a 2021 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE), 23V040000 (ELECTRICAL SYSTEM), 25V120000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646381March 4, 2025
UNKNOWN OR OTHER
The interior driver side rear passenger door (left behind the driver) and window won't open. This appears to only affect the driver side passenger rear door. The inside passenger side rear (right side of the car) door handle works. Also, the exterior door handle for the driver side rear door opens the door so it's only the interior handle that doesn't work. This is dangerous because there's no way to open that door if you're sitting inside. I tried to open the window and the button also doesn't seem to work. This happens when the car is off or on at any speed or stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644592February 24, 2025
SERVICE BRAKES
I believe Volkswagen has made a recent software change which causes the brakes to malfunction when operating in the rain. The problem began after I had a software update performed by the dealer in January 2025 and manifests itself when slowing down and approaching the last mile or two per hour when stopping, and suddenly the brakes slam on causing the car to come to a jarring stop. This is specifically tied to when it is either raining or the roads are wet. I have taken this to the maintenance department of my local VW dealer and their response has been that the car is "Operating as Volkswagen has designed it to." This is a recent change as I am the only owner of this car and have owned it for 4 years and have driven 60,000 miles without these symptoms. I also spoke with Volkswagen North America. They were sympathetic, but told me that it was a dealer issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643551February 18, 2025
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This vehicle has had multiple electrical system failures that minimally disable driver assist safety features. An error message is received that the vehicle is experiencing electrical system failure. This is the third such message recieved since July 2024. I have had the vehicle serviced to resolve the prior two instances, after which the message is produced again. Given the high number of recalls for the model and the stop sale order last year, I don’t believe the manufacturer is honestly addressing the safety defects for this model. I have reported the issue to VW of America and they closed my case pending evidence. The VW dealership who serviced the vehicle purged my service records. When I produced the evidence I had of the system failures, VW of America is unresponsive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643320February 18, 2025
STRUCTURE
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the door failed to close securely. The contact stated that while driving approximately 25 - 30 MPH, the front driver’s side door opened unexpectedly. The contact immediately grabbed the door and continued holding the door closed while driving. After arriving to the destination, the contact slammed the door several times before the door closed. There were no warning lights. The contact stated that the failure had occurred around the same time of the year. The dealer was contacted and confirmed that parts were on backorder and was unsure when the vehicle would be repaired. The manufacturer was not made aware of the issue. The failure mileage was 46,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641359February 7, 2025
UNKNOWN OR OTHER
Manufacturer Recall Number919A NHTSA Recall Number24V344 Recall StatusRecall Incomplete I had received Recall notification from VW, following which i had given my vehicle to the service center "Leith Volkswagen of Cary" at "2300 Autopark Blvd, Cary, NC 27511" on [XXX]. The recall repair has not been completed since then and the vehicle is still with the service center. From the last update from the service rep is that they tried to update the software and it has been failing. Apparently VW manufacturer support team has been notified and the suggested procedures from them were also unsuccessful. At this time its been 5 weeks and no sight on when they would be able to fix the issue. I have been given an loaner vehicle which is similar with less features, but i cannot have my daughter use the vehicle due to age restriction. I want to raise the concern here to see if there can be any solution to have VW to get my vehicle serviced or replace with similar vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640899February 5, 2025
ELECTRICAL SYSTEM, STRUCTURE:BODY
My driver side door electronics are all messed up. The electric door handle does not work from the outside. While driving however I can hear the door latch clicking like it is trying to open. I have told VW about this problem several times, but they won’t fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639284January 29, 2025
ELECTRICAL SYSTEM
An OTA update was released for the 2021 VW ID.4, but that update ended up killing the Car Net Module. I brought the car in to the dealership due to this issue, but they were unable to do the recall because the car net module was no longer functioning. They said it would be over $1,000 to have the part replaced and then they would be able to perform the recall. So at this time my vehicle is still unsafe to drive and the dealership is refusing to do the do the recall unless we pay to have a part replaced that is required to be functioning in order to do the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638342January 24, 2025
STEERING, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While stopped at a red light waiting to turn left, with foot on the brake, my car suddenly accelerated and lunged forward , plowing into the car in front of me with great force. I had to jam down the brake almost to the floor to get the car to stop. My foot was on the brake. There is no way I hit the accelerator. Even if I had, the AEB system is supposed to prevent me crashing at close range. I understand that this is a known issue related to the adaptive cruise control. The force of my car was so great that 3 cars in front of me sustained damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11638200January 24, 2025
ELECTRICAL SYSTEM
Due to unresolved safety recalls I do not drive the VW ID4. I am afraid that I might get into an accident if the vehicle doors open, visual screen goes blank or all electrical power shuts off. NHTSA should demand VW of America to get rid of all their electric cars that have no remedy in place for safety. VW of America is putting the buyers of these vehicles in harm's way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638063January 23, 2025
STRUCTURE
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637902January 23, 2025
ELECTRICAL SYSTEM
In December the vehicle started showing a pedestrian warning sound fault light. The pedestrian warning sound was replaced by a siren that sounds like an air raid siren which makes the car virtually undriveable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636071January 15, 2025
UNKNOWN OR OTHER
My infotainment and instrument panel displays have frozen or reset multiple times while driving. On one occasion, my air conditioning came out at a high speed, the volume of my radio went up and all of my indicators came on. Luckily I was able to pull over to avoid a crash, but needless to say it was horrifying. I took the car in for service, and they assured me they had reset the OS, and I'd be fine. That extreme of an instance hasn't occurred since, but the infotainment display does still go black, freeze or reset from time to time. Every time, I schedule an appointment to fix the recall, the VW Service cancels my appointment, saying updates keep crashing for other customers. I also receive VW app notifications that my AC is on when I'm not even in the car. Same with the door locks, I constantly receive notifications that my car is unclocked when I know I've locked it and am inside my house. The other main issues with the door handles is the passenger doors often only open after multiple lock and unlock attempts via button the inside the car, bc the fob doesn't always work. Even with new batteries. Again, I've scheduled service appointments to fix the recall, and they cancel it saying they don't have the parts. It's been almost a year, I've been dealing with both of these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635598January 13, 2025
EQUIPMENT, STRUCTURE, BACK OVER PREVENTION
The contact owns a 2021 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Number: 24V651000 (STRUCTURE) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635515January 12, 2025
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, UNKNOWN OR OTHER
The vehicle has suffered multiple failures of the main infotainment display. This screen is used to show the backup camera, as well as to adjust all vehicle settings and safety systems. The infotainment display will go black, and will not reboot or respond to touch input. This means that the backup camera is nonfunctional, as well as perimeter traffic warnings and vehicle controls for climate and safety systems. The vehicle has been serviced by an authorized VW dealer on multiple occasions, but the issue has reoccured at least three times. Each time, it has required about a month in the shop. The manufacturer has denied a buyback and states that the vehicle is performing as intended. They have also denied reimbursement of expenses. This vehicle has spent over 120 days in the service department within the previous calendar year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635437January 11, 2025
STRUCTURE:BODY
recall states door will open at anytime. this was not explained at the time of purchase. I traded the car back to Volkswagen and was given a much lower offer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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