Volkswagen ID.4 Complaints (2021)

339 consumer complaints on file.

#11681182August 17, 2025
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Vehicle infotainment system displays "Rearview Camera Error" when putting vehicle in Reverse. As a result, the vehicle will not display anything when backing up, therefore causing a safety risk for the driver, and/or anyone behind the vehicle. Dealer has confirmed either a software glitch or a camera malfunction repair of at least $2500.00. Online consensus with other VW ID4 owners seems to be a software glitch, as the camera will work if the fuse from the main electrical panel is removed, then reinstalled. This fix only lasts for a couple of days before the camera error returns. There were no warnings or symptoms of the "camera error". In fact, all was working well before our last service visit when the vehicle's software was updated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680157August 12, 2025
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
I was pulling into street parking spot behind a parked car at a slow speed and braking to stop. I put my foot on the brake to bring the car to a complete stop but instead of slowing down the car accelerated straight into the vehicle in front of me. The rear end of the car in front of me was substantially damaged.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11679836August 11, 2025
UNKNOWN OR OTHER
The rear view camera does not display an image and states it's in error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679183August 7, 2025
ELECTRICAL SYSTEM
The car will periodically lock with the key inside the car. This is potentially deadly for women to keep their keys in their purses. When they exit the vehicle, the door may lock, trapping a small child in a hot car. I had this happen to me today, but luckily, no child was in the back seat. Browsing the VW forums, this is not an isolated incident. I contacted VW, and they did not seem to care.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674190July 17, 2025
ELECTRICAL SYSTEM, ENGINE
After charging with my home charger, the electrical system has been one unusable or shown electrical error codes. In March 2025, the engine battery cells had a significant failure that required towing to the service center as it was completely unable to drive. This repair took 5 weeks to complete. The car had regular service and inspection 7/19/25 and issues with the navigation system and the charging port door were indicated. On 7/22/25 a warning light for electrical issues please service now came on. It was drivable to the service center but it is still not diagnosed due to another ID4 being serviced at the same time and they’re unable to work on 2. Of course with all of these downtimes we are still paying for a loan on a car we are not able to drive due to it being unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673969July 16, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While attempting to reverse in vehicle, if you look over your shoulder to reverse, the car will intermittently turn off. There have been multiple instances on different surfaces where this has happened. The driver seat was occupied, restrained, looking over right shoulder primarily to reverse and the vehicle turns off. This is a huge safety issue, what if you are halfway into a roadway, triple checking over your shoulder and the car turns off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673966July 16, 2025
UNKNOWN OR OTHER
After replacing rear tire on this vehicle, (due to a flat tire). The traction control system malfunctions. The TCS turns on, on the slightest of turns, when the TCS turns on it reduces power the wheels. So therefore while driving and turning the TCS will reduce power, causing vehicle to slow in turns. Possible setting up driver for a rear end collision. This has happened to me directly, filed complaints with the manufacturer had vehicle there, told to replace all four. Did that and issue was reduced however not resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673468July 14, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
1. Warning Lights Triggering at Random: The vehicle randomly displays warning lights while driving, causing me panic and concern that the car may be unsafe or about to malfunction. I have brought this to the dealership’s attention on multiple occasions ([insert dates if known]), but they were unable to diagnose or fix the problem. Despite this, the warning lights continue to appear intermittently. 2.Doors Getting Stuck from the Inside: The interior doors frequently fail to unlock or open on the first attempt, requiring multiple tries to exit the vehicle. This presents a serious safety hazard, especially in the event of an accident or emergency where quick exit from the vehicle is necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669276June 25, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
After the 919A recall My screen experiences the issue that recall was supposed to fix more often now once it shut down for 10 minutes. While I was driving on the highway another time, it decided to reboot the screen and it was unable to adjust. Any of my air conditioner controls which distracted me from driving and another time it messed up while I was trying to get navigation information which also distract me from my driving which is why I think this is a serious safety issue. It doesn't do it with the reverse camera anymore, but it is still extremely unsafe and Volkswagen needs to remedy it because their recall that they said was going to fix it did not
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668780June 23, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
I was driving my 2021 Volkswagen ID.4 Pro S on March 12, 2025, in Baltimore, Maryland, when I was involved in a motor vehicle accident. Although I maintained an adequate stopping distance from the truck in front of me, my forward collision warning, lane departure warning, and lane keeping assistance systems suddenly activated, causing my vehicle to make contact with the truck. My safety—and the safety of others—was compromised. My vehicle sustained front-end damage. This was not the first time these systems engaged without cause. I took my vehicle to Heritage Volkswagen Parkville (located in Carney, Maryland) due to unresolved recalls and these irregular system behaviors. The dealership claims that Volkswagen requires me to replace the tires, align the wheels, and install a new 12V battery before completing the recall work or troubleshooting the issue. I informed the service manager that the vehicle is unsafe to drive and that, under federal law, the dealership is obligated to complete the recall. He responded that the recall work cannot proceed until the tire replacement, alignment, and battery installation are completed. As of June 23, 2025, my vehicle remains at the dealership. I have unsuccessfully attempted to reach VW’s Customer CARE department. The vehicle is not safe. I believe VW is at fault.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11668778June 23, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, VEHICLE SPEED CONTROL, SERVICE BRAKES
The vehicle accelerated without control and crashed into the wall between my garage and the adjacent laundry room. That day someone could have easily been seriously hurt or killed. The problem was investigated but could not been reproduced. The vehicle was inspected by a team of investigators from the Manufacturer, VW. No warning signs or abnormal situations prior the the incident. The vehicle was in our possession and driven for 3 years, about 55k miles, no issues ever. The driver at the time is an experienced driver and familiar with the vehicle operation for three years.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11668713June 23, 2025
AIR BAGS
I get an airbag warning, after going to VW to get it looked at they said it was error with the POD’s system. The error is same as VW Safety Recall Code: 69FB. I think my model car should fall into this recall as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665648June 8, 2025
TIRES:BEAD
In Sept. 2024 we noticed that the edges of both front tires (Alenza 235/50 R20) had pieces coming off them so we arranged to have the tires replaced at the original dealer from which we had bought the car. They agreed that the tires were failing and replaced them. At that point the tires had only done 11827 miles so I asked if a warranty was applicable that would allow me to get back some of the replacement cost for the two tires. The dealer (Hazelwood Volkswagen of Bremerton, WA) said they would make inquiries and I paid the full price in the meantime. Despite numerous follow up inquiries, as well as contact with both VW USA and Bridgestone, I have not received any response. The suggestion seems to be that original equipment supplied with a new car are not covered by any warranty. After the tires were replaced I turned off the lane assist feature on the vehicle as this often seemed overly active due to random road markings. So far we have put about 3500 miles on the new tires and they seem fine. I have pieces that chipped off the old tires, and the dealer said they would hold the old tires pending a warranty response but that was in September 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664866June 4, 2025
POWER TRAIN
Speedometer display went black for 15-10 seconds while the vehicle was in motion. Both the screen in front of the steering wheel and the infotainment screens went blank. The speedometer eventually came back. The other screen took much longer to recover.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664178June 1, 2025
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
Battery cell issue not resolved due to charger recall. Vehicle now unable to drive. Door handle recall still outstanding and predicted completion unknown due to parts issue. This in it self is dangerous as doors can open randomly while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662858May 23, 2025
POWER TRAIN, ELECTRICAL SYSTEM, STEERING
The car completely stopped without warning. The dashboard lit up with all the lights and informed me that the I need to pull over. There was no time to pull over as the car completely lost all power. The car was traveling on the freeway. It would not start back up and I needed to call 911 for help. The tow truck could not get the car started and the CHP needed to run a traffic break to get it towed off the road. The dealer could only find an NV-energy management alarm triggered and said it was ok to drive again. The next day driving on [XXX], when returning to my car the car said the vehicle electrical system had an error and I could not power it on. I requested a tow and the car is currently at the service department. Of note is when the car was pulled off the freeway I was able to start it and drive it home like nothing happened. Again on [XXX], the car once at the dealership was able to be powered on and driven. There were no warning lights on the car after that. If the car would have stopped while travel at 65MPH, I think there could have been a major crash and it puts the safety of me the driver as well as the other drivers around me as great risk. I have never felt uncomfortable traveling on the highway until this happened. I would never expect a car to completely shut off while travel on the highway with no way of pulling over to the side of the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659139May 6, 2025
AIR BAGS, ELECTRICAL SYSTEM
"Error: Airbag" periodically comes on, goes off at random times. Seems to be an issue with the Passenger Occupancy Detection System Module. Nothing spilled to make this module not work properly. With this error on, it turns off the airbag for the passenger. This has been confirmed by the dealer. This error appeared without warning or incident at ~45K miles on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658948May 5, 2025
FUEL/PROPULSION SYSTEM
On March 26, 2024 the VW Id.4 caught fire while being driven on freeway. The driver was able to pull over and escape from the vehicle as it burned but sustained burns to his left arm, hand and face. The vehicle was engulfed in flames and destroyed. An inspection of the vehicle and battery modules in October of 2024 by VW experts and experts for the driver determined that the fire started in one of the battery modules and was not due to external causes or road hazards. The remains of the vehicle and battery modules have been preserved.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11657616April 29, 2025
STRUCTURE:BODY, BACK OVER PREVENTION: WARNINGS
I was pulling into a parking space and slowly moving forward to get to the front of the space. The car spurted forward about 2 feet with force and crashed into a cement based light standard. There was significant damage to the front end. No injuries. Airbag did not inflate. Vehicle is currently at body shop but no one has looked at the 'black box'. Geico rep and adjuster at the body shop have looked at the car. Safety was at risk due to crashing in to a solid object. Fortunately I was going slow when it accelerated and did not have enough time or space to cause injuries
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11657160April 28, 2025
AIR BAGS, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving at 35 mph when the front doors began unlocking and locking rapidly three times, then both front doors fell open ajar, at the same time the screen went grey with a triangle ! icon as an audile alarm went off then the drivers side curtain airbag deployed forcing the steering wheel to the right causing the vehicle to collide head on into an electric utility pole. I tried to brake but was pushed by airbag from brake pedal. I was wearing a seat belt but suffered an burn from the airbag on right inner forearm that was impression of VW logo and has resulted in lasting scar, I had modest right wrist sprain and right shin contusion, abrasion. The vehicle rolled back in the road and was towed and later totaled by insurance. The automatic braking detection nor any other airbag deployed on collision.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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