Volkswagen ID.4 Complaints (2023)

466 consumer complaints on file.

#11512796March 20, 2023
ELECTRICAL SYSTEM
On Saturday, February 4, 2023. At approximately 7am. I entered the vehicle to warm the car. (It was a cold day). I tried to exit the vehicle, but I could not exit the driver's side door. It was not opening. I tried many times via the door handle and the key fob. Neither worked. I then tried the passenger side door and that would not work as well. I tried each door several times. It looked like the car's electrical or software system was not communicating my needs to the vehicle. I finally was able to roll down the driver's side window and opened the dirver's side door via grabbing the door handle from the outside. Not too sure why neither door would open to let me exit the vehicle. It was pretty scary, thinking I would not be able to exit. Not too sure what happened, but hopefully it does not happen again. So far, it has not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512788March 20, 2023
SERVICE BRAKES
On Saturday, December 24th, I was leaving to go to the gym with my wife. I pulled left out of the driveway and we heard a loud screeching type noise, very high-pitched. Many lights came on in the vehicle at that point. Too numerous to document actually which ones. We also smelled burnt smoke and there was actually some smoke coming from the rear of the vehicle. I turned the car around which was difficult so I could get the car off the main road and back into the driveway where it was safe. Upon parking the vehicle I could see the rear, driver's side tire was damaged. The tire was not rotating and was locked there was about 20 feet of rubber marks coming out of the driveway into the street and back to the driveway. I called VW immediately and it was brought into service. See attached service report. Looks like the brakes were installed incorrectly at the factory. Imagine driving a car where the brakes lock on you and the tires do not move. Extremely scary. This incident could of been a lot worse. The electric battery could of seized and caused a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512173March 16, 2023
ELECTRICAL SYSTEM
The driving and center console screens were blank at vehicle start. Vehicle went into gear properly and moved without error, however, not having a 'speedometer' at this point, I chose not to drive the car until I was able to determine the best way to restore operation to the two 'screens'. Reading through several 'blogs' on this vehicle, I was able to determine how to 'reboot' the screens and restore proper operation to the 'speedometer' This vehicle is a 2023 Volkswagen ID.4, all wheel drive Pro-S model with 2814 miles on it. The date was March 16th, 2023, 7:00 AM, clear skies, 62 degrees. This is a battery electric vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511465March 12, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
The car shut down while driving. Many system warnings appeared sequentially stating that they were no longer functioning. The first to appear and remain as a warning light is the electrical system malfunction. It is currently orange, however, it turned red at one point. My car was unable to go into drive, nor reverse. I had my car serviced just over a month ago for a similar issue - power stopped being delivered to the wheels.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511086March 9, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Error: Surround View which is the full 360 view camera system that is new with the 2023 Plus model didn't work the day I picked up the car. Brought it back in and they changed all the cameras and it only worked for 1 day. brought the car back in and now they say the control unit has failed and currently there is no eta on the part. Car has under 300 miles and i don't have the car in my possession.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510879March 8, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
Our forward collision warning, automatic emergency braking, rear cross traffic warning systems stopped working on our 2023 ID.4 with 2500 miles on it about 2 weeks ago. Took it to the dealership on 3/3/23 for repairs, after 4 hours the tech came out and was clueless what to what was causing the issue. They requested I leave the vehicle there the rest of the day so a tech from a different location could remote into the vehicle. After another 4-5 hours I was informed they "thought" one of the control modules was defective and needed to be replaced. They say this part has no ETA and would likely take anywhere from several weeks to MANY months to come in. VW does not consider any of these items a "safety issue" and refused to provide a loaner until parts became available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510277March 6, 2023
UNKNOWN OR OTHER
The driver’s side door unlatches randomly and the door flew open on a turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509947March 2, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
Second day after purchasing the new car, WHILE DRIVING the front passenger door just swung open. I thought it was not closed properly, but it kept happening again! I took it to the dealer and was informed that they are seeing multiple cars with the same issue. It is a huge safety issue and it seems that these electronic door handles cannot handle cold and keep malfunctioning. The car is at the dealer right now and VW does not have the parts to fix it or is afraid to address the issue. It's a new car, I drove it for a few days and it has been sitting at the dealer for TWO MONTHS without any resolution in sight! Please address the safety issue and ask VW to ensure it does not happen to others. On Facebook group, multiple people are affected. My dealer, Romeo of Kingston NY has multiple cars with electronic door handle issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509418February 27, 2023
ELECTRICAL SYSTEM, ENGINE
Brand new ID4 2023 with 800 miles goes into park and refuses to drive because this error message pops up, "unable to start please remove charging socket" the charger is not plugged in and I was just driving on the highway when this message first appeared. Then I come to a stop and that's when the car goes into park and refuses to drive in the middle of a busy 4 way intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509090February 25, 2023
ENGINE, POWER TRAIN
On long drives (1+ hour or more) my 2023 VW ID.4 Pro S (all electric) displays a "limited driving power" warning at random times, and the speed drops by half or more. This has happened on all long drives (5 separate days) and the car has been serviced by the dealer three times and they cannot find a solution. This is a significant safety risk as it often happens on the highway and I could get rear-ended if I cannot pull off the road in time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508250February 20, 2023
STRUCTURE:BODY
Rear passenger side door constantly locking and unlocking itself while vehicle is in motion and then opening itself while vehicle is in motion, going 30+ mph when it is supposed to be locked closed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507779February 17, 2023
POWER TRAIN, ELECTRICAL SYSTEM
Upon entering the vehicle it is displayed that there is a 12V error and that the electrical system is malfunctioning. The vehicle cannot be put into gear. Exiting the vehicle and reentering the vehicle clears the error most of the time, making it seem like this error is false. One time though this error lasted for more than 30 minutes than went away. I drove the vehicle to the dealer and they confirmed the problem exists and do not know what is causing it. If this is a real error with the electrical drive train than exiting the vehicle should not clear it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506922February 13, 2023
STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Drivers door will not open from exterior and occasionally interior. Parts on back order. Serious safety issue. VW America will not give me a loaner therefore making me crawl through my car to get in. Key fob is supposed to open all windows simultaneously however that is also faulty. I feel this car is an absolute death trap. When I’m reverse, if your body slightly lifts off seat, car comes to a screeching hault. Making it impossible to backup without solely relying on review camera. Many times camera is not sufficient for visual backup.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506523February 9, 2023
STRUCTURE:BODY
The drivers side door no longer opens from the outside of the Vehicle, I have to climb over the passenger seat to enter the car. Yes available for inspection In an emergency situation I would not be able to enter the vehicle from the drivers side, and it’s unclear if it will fail further and prevent exit from the vehicle Yes the dealer has confirmed the issue There are no warning lamps The biggest issue is the manufacturer has no date for a fix. Picture from the service department is attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506505February 9, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The car spontaneously came to a stop in the middle of the road and would not start again. The displayed showed plenty of battery charge/miles of range left, meaning the issue was not a dead battery. There were several error messages, notably one indicating that the car could not be put into drive because it was still connected to a charging cable. Being that the car was in the middle of the road, the car was not connected to a charger. I was unable to put the car into neutral in order to move it to the side of the road and out from the middle of traffic because the car kept indicating that it could not move with a charging cable still attached. The safety of myself and others was put at risk because my car spontaneously stopped in the middle of the road with no warning. My safety was further put at risk because the issue prevented me from putting the car into neutral in order to move it to safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505139February 2, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY
I am having the (seemingly common) problem of a malfunctioning driver's door handle/latch. The safety issues are: A) the door will sometimes pop itself open while driving - it happened to me while making a right turn and I had to grab the open door with my hand; B) on one occasion I was unable to open the driver door from inside the vehicle, and had to climb out the passenger side; C) I also consider it a safety issue that I cannot lock the car to protect who/what is inside. The car starting having this issue around 1,000 miles, and is currently at the dealer waiting for a backordered part. I wanted to report this because, anecdotally, there are many others with the issue who are also waiting for a fix, and I don't think VWoA has the organizational ability to fix them voluntarily, nor enough qualified EV technicians.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504543January 30, 2023
ELECTRICAL SYSTEM
I parked my car and pressed the park button which has a nice re-assuring click. However after I let go of the brake, the car started moving. I slammed the brake and checked the screen. Sure enough, the car was not in park. That park button is not very reliable. My car: 2023 AWD Pro S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503706January 25, 2023
ELECTRICAL SYSTEM
The electric controlled drivers side door unlatched and opened when I was driving on the highway at 70 MPH. I had my seatbelt on. I had to pullover at the next exit to close the door. Not a good situation. The door was completely closed and locked when I was driving. The door should not of just unlatched and opened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503538January 25, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
At about 11 PM on January 24 I sent a remote command to my vehicle to heat the cabin through the myVW app. The app reported a success like it has many times. When I opened it and sat in the driver’s seat, the two information displays neither displayed anything nor lit up at all. The car appeared to have heated up as expected and was otherwise operational, i.e. I was able to put it in gear, move, and steer as expected. This was tested at low speed and for a short distance since one of the inoperative digital displays, the ID.Cockpit, also provides critical information for driving. This includes the speedometer, remaining range, and the other various functions normally present in the instrument panel. The issue was not resolved by me briefly leaving the vehicle (a tip suggested by many on forums online dedicated to the vehicle), but was after I forced the entertainment system to restart by holding down on the capacitive power button below the main infotainment screen. This was another suggestion I had often seen online. While the fix is simple, the problem is enormous. A less experienced user who hadn’t spent hours trawling forums about their car would likely not have known the solution. They would face a decision: abandoning whatever present need they had for the vehicle, or be forced to drive without information like speed and remaining range if driving could not be avoided. P.S. Please let me upload a video on this form. I had to take screenshots of the video I took. Two screenshots show the vehicle in D/drive with the screens blank. The not-screenshots show the infotainment in two states: not working after I briefly left and re-entered the vehicle, and rebooting after I pressed and held the power keys. The previews on here show that they’re upside down… if so, I don’t know why.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503030January 22, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
While stopped at a red light, the passenger door opened unprompted & by itself twice. I tried to lock the door on the driver panel, however that seemed to not work as the light did not illuminate signaling the doors locked. When I began driving, the same door opened again by itself. This is a major safety risk to have the doors open by themselves while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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