Volkswagen ID.4 Complaints (2023)

466 consumer complaints on file.

#11592775June 6, 2024
STEERING
Steering wheel wrapping is prematurely peeling due to the material used. I’ve seen and heard many complaints about this. Cars are only a few years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592260June 3, 2024
POWER TRAIN
The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at undisclosed speeds and after stopping at a stop sign and attempting to accelerate, the vehicle failed to respond as intended. The contact stated that the accelerator pedal needed to be depressed several times before the vehicle accelerated. The vehicle was taken to a local dealer however, the cause for the failure was not found. The contact stated that a technician test-drove the vehicle with him and noticed the failure however since the mechanic was unable to retrieve an error code, the vehicle could not be properly diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592211June 3, 2024
POWER TRAIN
After coming to a stop or slowing the vehicle down to under 5 mph, the vehicle occasionally does not respond to the accelerator being pressed. When this happens, I can take my foot completely off the accelerator and press the accelerator to the floor several times before the car will begin moving. It generally starts moving again after a few seconds. There are no error messages displayed on the dash, and the car remains in the drive mode. This has happened when attempting to make unprotected left turns; I luckily have not been hit, but its led to several close calls where my car creeps across oncoming traffic instead of accelerating as I keep pressing the pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591438May 30, 2024
TIRES
Pirelli Scorpion Zero All Season 255/45 R20 105T After about a month of owning my car, I noticed brown stains on my tires which made them look very old and worn and dirty. I tried washing them off and the stains kept coming back. I emailed the manufacturer and they told me that the browning on the tires was a normal reaction to extreme UV exposure or it could happen over time. I pointed this out to the dealership and they told me it was just dirt. Since this was a brand new car I did not believe the tires should look like this nor have I ever seen tires on a brand new car look this way. After doing a little more research I was convinced the tires were defective. Then in April I ended up getting a screw in one of my tires and it went completely flat and was unrepairable. The tires seemed defective right after I purchased the car and I do not feel like they are safe. The fact that this nail went through the tire when the nail wasn't even sharp indicates to me that the rubber is somehow defective. I've told this to the dealer and the manufacturer and they both tell me that this is normal and tires are supposed to be discolored and it's normal to have the brown stains on them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590686May 25, 2024
EXTERIOR LIGHTING
Car suddenly developed a warning which read 'Warnings and information not available. Drive with greater care!'. All headlights, DRLs, and turn signals failed to illuminate. This caused a safety hazard while driving at dusk because there were no warnings regarding the lack of headlights and we didn't notice until it was too late and we were on a dark road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590181May 22, 2024
STRUCTURE:BODY
Driver door locks cycles while driving. Sometimes door will open while car is moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589871May 21, 2024
STRUCTURE:BODY
While the vehicle was in driving on the street, and when we stopped at the streetlight the vehicle went to parking mode, and the drivers door suddenly got opened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589546May 19, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
While driving my vehicle it shifts into “park”, not sure if it is an electrical issue, transmission, or breaking issue. I have taken to the dealership for repairs they worked on the driver seat sensors, was at the dealership for 10 days. Three days after repairs the same issue occurred, took back to the dealership and they informed me that they could not recreate the issue(possible electrical issue), the service advisor suggested that I should not move around in the seat while driving to correct the issue. Again about three days later the same issue occurred again, this time in heavy traffic and it was difficult to get into “drive”, I have returned the car back to the dealership. At this time, I asked the service manager to take a ride with me, he seemed very surprised when the issue occurred with him in the drivers seat, he also had a hard time getting the car into drive. This seems like a big safety concern for a vehicle to rear end my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587956May 9, 2024
STRUCTURE:BODY
The rear passenger door does not close properly. I first noticed this when I got home from the dealer the day I purchased it. I contacted them right away but the dealer said there was nothing they could do. 6 weeks later the doors were recalled and I got the recall fix. It kept happening. The dealer will not take any further action because they cannot replicate when I drop off for a service call. They won't even take the car. I have photos and videos. I called VW NA and they said there is no issue. Puts safety of passengers at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587954May 9, 2024
ELECTRICAL SYSTEM
The infotayment system goes completely dark while driving and reboots by itself after a few minutes. This has happened while I'm driving on the highway at 65MPH and on the roads at 40MPH, happens at any speeds. It happens randomly without a warning. Everything simply shuts down. I have videos of two different occasions that it happened. The dealership ran a diagnostic and said nothing came up. It happened again and same thing - diagnostic and nothing comes up. It happened again, I called VW NA and sent videos but they said it has been resolved. It happened again. Not sure what to do next.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587950May 9, 2024
ELECTRICAL SYSTEM, SEATS
The front seats go back and recline to an almost flat position randomly. This has hurt my kids' knees while they've been seating in the back seat. It is also very scary and they yell and scream in pain and panic. There is no pattern to the moving, it happens while stationary. Dealers have refused to look at it because they cannot replicate it at the time of the service call. I have pictures and videos of some instances but they are random. No warning or alerts pop up. This has been happening randomly since I bought the car one year ago.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11587946May 9, 2024
ELECTRICAL SYSTEM
The horn stopped working without notice; only found out when I was in a near-miss accident and it did not honk. Never got alert or any other notice about horn not working. A car cut me off and I pushed the horn and no noise. I had the car towed to the VW dealership and they ended up replacing the horn because it did not work. I do not know when it stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587887May 9, 2024
SEAT BELTS
Upon getting the car from the dealership, on second day of driving the car started showing a notification that I need to close my driver door and buckle up when I'd start the car with all doors closed and try to change the gear. The car would stall and show that on behind steering wheel display. Only upon buckling up the car would allow me to put it in Drive or Reverse. The notification would not come on every time. Took it to service and it's been there for a month. They cannot fix the problem. Telling me it has to do with seat belt and airbag sensors. I have been driving a loaner and it doesn't have that issue. Seeing many people describing the same issue in online forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587195May 6, 2024
UNKNOWN OR OTHER
Preconditions: Phone was connected to Infotainment via Wireless Android Auto and reproducing content from the phone. A/C was on fan. Driving on congested highway at around 35 MPH with stop and go segments. Incident: Answered a phone call by pressing answer on infotainment and took the handsfree phone call. Conversation had been ongoing for maybe 10 minutes. Then I noticed I was not being heard by the other party. Hung up. Party called again and the same thing happened. In a stopped segment I placed the call. Noticed same issue. Then I looked up and the center infotainment screen was black. I then pressed the power button for 10 seconds to reset the infotainment. At that point the driver information screen ( what replaces the instrument cluster) had a somewhat different color scheme. At this point I decided to turn off all ACC functions (were not in use, just on). Suddenly this screen (driver information) turned off - no indications of ACC, Speed, etc. were available. Only the basic drive mode indicators were on showing I was in drive (this part seems independent). No negative effects to the drive were noticed ( I could accelerate, stop and steer). Some minutes later the entire system rebooted and all indications were back. Some warnings about driver assistance disabled were shown on the driver information screen. I have seen some center infotainment resets in the past, but having the driver information screen (or instrument cluster) turn off like that I find extremely unnerving and dangerous. Fortunately basic drive function was unaffected and safety seemed fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586695May 3, 2024
ELECTRICAL SYSTEM
VW/Audi have known this is an issue for years but do not seem to prioritize a fix. The front passenger window often goes down first when trying to close it. I am pleading with the NHTSA to view this is a safety concern and issue a recall to force the manufacturer into what should be a simple software fix. If I deem someone approaching my open passenger window and I attempt to close my window only for it to open more, that welcomes a lot of potentially unsafe situations. Here are two examples. The individual could take something off the passenger seat and get away before the driver has a chance to react safely. Or worse, they could possibly open the door if they view this as an invitation to get in. Every other car manufacturer has power windows that work correctly. This isn't hard and is laziness by VW Auto Group to fix it until their hand is forced, especially given that the other 3 windows work just fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585636April 27, 2024
ELECTRICAL SYSTEM
VEHICLE INSTRUMENT CLUSTER AND INFOTAINMENT DISPLAYS POWER OFF WHILE VEHICLE IS IN MOTION. NO INFORMATION REGARDING VEHICLE SPEED OR CONTROLS IS DISPLAYED ON THE SCREEN FOR SEVERAL MINUTES WHILE THE VEHICLE SYSTEM RESTARTS. AFTER 5-7 MINUTES, THE INSTRUMENT CLUSTER AND INFOTAINMENT DISPLAY WILL POWER BACK ON. THIS HAS OCCURRED MULTIPLE TIMES WITHOUT A SPECIFIC CAUSE OR INDICATION LEADING UP TO THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585604April 27, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I was driving down a highway traveling 59 mph around 5:20AM when my infotainment system and lights inside all went dark. The speedometer stayed lit up but changed to an alternate color while I was traveling. I slowed down to make sure I could brake and that all was working. Within about 20-30 seconds the whole system restarted and came back online. This was not necessarily a safety hazard, however the sheer shock of it made cause for my safety because I reacted to it in a somewhat panic sort of way by braking rapidly. I found this forum where others have reported the exact same thing. There were no warning lamps messages or any notice of the occurrence. It all started back up as if nothing happened. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585341April 25, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY
2023 VW ID.4 - While driving the passenger door latch started making a clicking noise and door became ajar triggering a door ajar light on dash information center. Passenger held door from completely opening until it was safe to pull over. Door latch continued to make clicking noises and continued to open itself. A google search revealed recall campaign "Door handle recall 57J5 [NHTSA 23V312] for MY21 and MY22" It was raining out when this happened. Volkswagen clearly hasn't fixed this issue for MY23.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584024April 19, 2024
VISIBILITY/WIPER
The windshield on the car has some severe warping that distorts the view of the driver. It causes optical illusions and dizziness. The dealer thus far refuses to fix the issue. The issue can be easily researched and it's easy to find others complaining of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583865April 18, 2024
VISIBILITY/WIPER, VEHICLE SPEED CONTROL
My ID4 windshield chips very easily and in fact i have had it for less then 1 year and small rocks on freeway damaged windshield and had to replace it out of my pocket. Even after getting new windshield it’s chipping again. The glass is hazardous as i am afraid it will break easily when compared with other cars. Cars speedometer turn off due to VW software glitch while driving so in the middle of freeway drivers would have no idea on speed and can cause accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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