Volkswagen ID.4 Complaints (2021)

339 consumer complaints on file.

#11523096May 21, 2023
ELECTRICAL SYSTEM:SOFTWARE
2021 Volkswagen ID.4-Consumer sent Copy of letter sent to Volkswagen Group of America attached. Consumer has not received the 1st software update after 2 years. Mentions Safety Recall 9722 and Service Action # 93P7. After numerous calls the earliest appointment was June 2024, 14 months later and 1 month after lease expires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522884May 19, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I have made multiple appointments at WINN VW of Woodland Hills, CA to have these recalls repaired (57J5, 97ZZ) only to have the dealership cancel the appointments both times. I called Galpin VW of Van Nuys, CA and was told flat out that they would not schedule my vehicle for repairs. I was last given an appointment of January 8th, 2024 by Santa Monica VW of Santa Monica CA. I believe that VW is acting with gross negligence and not making a good faith effort to have these recalls repaired in a reasonable timeframe and is therefore putting me and my family lives and safety in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522213May 16, 2023
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Blind spot warning system on both sides doesn't always work. Sometimes indicating a vehicle and sometimes not. Also, multiple computer software problems and the dealer doesn"t know when the other recalls can be fixed. Many ID 4's in line to be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521732May 12, 2023
ELECTRICAL SYSTEM:PROPULSION SYSTEM
I have received several recall notices over the past 12 months, including urgent email, texts and letters, notices directly from VW, warning me the urgency of the recall,. I have been attempting to schedule an appointment with the dealer where I purchased the vehicle from in Santa Rosa, CA. The dealer has been uncooperative, and not able to provide an appointment date. I called the San Francisco VW dealer 3 months ago, and they gave me a September 2024 (which I took). Subsequently to scheduling the above appt date, I received 2 further notices from VW warning me how urgent this recall appointment is, and how I should get the work done asap. Yet no one can provide me a repair date shorter than 16 months from now (today is 5/12/2023). I don't know where the liability lies if an accident occurs since the recall is for potential sudden loss of power while driving (including high speed on freeway), which sounds extremely dangerous to me. I would like to put VW and the dealer (Hansel VW - from whom I purchased the vehicle) on notice that there will be legal action in the event of an accident due to this unrepaired recall, and also due to the anguish I have been receiving due to this issue. Your (NHTSA)'s help to resolve this very bad issue will be very much appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520967May 8, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and Dick Hannah Volkswagen (3500 NE Auto Mall Dr, Vancouver, WA 98662) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520788May 6, 2023
ELECTRICAL SYSTEM
There is an open safety recall for the HV battery that is unable to be fixed in a reasonable time. My local dealer can't fix because they don't have a HV technician and when I called another I was told I can't get it fixed until April, 2024. How can a vehicle manufacturer sell cars that it cannot fix because there are not enough technicians especially with safety issues. Why can they continue to sell cars they cannot fix in a timely manner. I am stuck with the car because not many people want to buy a car with an open safety recall that cannot be fixed in a reasonable time. What are my rights?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520453May 4, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520426May 4, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact stated while driving 45 MPH and depressing the accelerator pedal, the vehicle failed to respond and started to lose motive power. Several unknown warning lights were illuminated. The contact veered to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The contact later received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer and a secondary dealer, Napleton's Volkswagen of Sanford (4175 S Orlando Dr, Sanford, FL 32773) were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 10,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519473April 28, 2023
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
The contact owns a 2021 Volkswagen ID.4. The contact stated that while starting or turning off the vehicle, antifreeze would leak onto the ground. The vehicle was taken to the dealer, where it was diagnosed that there was a hole in the radiator caused by wear and tear, and that the vehicle was not covered under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519354April 27, 2023
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Yesterday, April 26th, 2023 the above vehicle was involved in a serious accident, possibly related to the safety recall for the high voltage cell module. My wife was driving the vehicle on her way to work, as she did for the past 2 years. Sometimes she gets coffee for herself and a coworker, so that day she turned into a parking lot of the last MacDonalds before her job. She pulled up to the drive thru lane as she did many times before. She was not distracted by the phone, and her radio was turned off. There was nobody else in her vehicle, and her thought was on the coffee order. As she was pulling up to the 2 vehicles in front of her, something horrible happened in the next 3 or 4 seconds. Her vehicle accelerated suddenly, hit the car in front of her, bounced off to the right, and kept accelerating for the next 50 feet before hitting a semi truck with such a force that the front end of her vehicle is completely obliterated and the semi truck frame was broken. Thankfully, nobody got hurt seriously, and there was no fire. The first question from the Police officer was whether she hit the accelerator pedal by mistake. She responded that she did not hit the accelerator pedal, and does not understand what happened. She was shocked by the sudden fury of her vehicle, and stated that she was unable to stop it. I believe what she is saying, because there was no reason for her to stomp hard on either pedal as she was coasting slowly, and with the vehicle's regenerative braking you only have to tap the brakes gently. If she tapped the wrong pedal by mistake, the acceleration would not be so violent. To do what the vehicle did in such a short distance, the driver would have to stomp forcefully on the pedal and keep it floored all the time. There was no need to do that, and she never even attempted to do such violent acceleration anywhere. There is a real possibility that the vehicle did an unintended full force acceleration caused by defect in the recalled module. GEICO has it
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11516746April 12, 2023
ELECTRICAL SYSTEM
Instrument cluster on driver's steering wheel overheats. The heat is enough to cause a burn.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11516745April 12, 2023
ELECTRICAL SYSTEM
The driver's side door opens randomly when the vehicle is driving and continues to open even if the driver manually shuts the door. When the vehicle is in park the Driver's side door will not open, even when the manual procedure is used.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516697April 12, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer, a second dealer Cardinale Volkswagen (500 Auto Center Cir, Salinas, CA 93907) and third dealer Santa Cruz Volkswagen (1616 Soquel Ave, Santa Cruz, CA 95062) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516381April 10, 2023
STRUCTURE:BODY
Passenger side door opened while driving at low speed. Also, both front doors do not open from the outside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515939April 7, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The consumer stated this is a software update and the dealer, the parts are available but the dealers are only able to perform recalls on 2 cars per week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515710April 6, 2023
ELECTRICAL SYSTEM
The vehicle has shot down twice when about to leave my garage and has gone dead, zero lights, completely dead. I have had to step out of the car, wait a few seconds before getting in again and pushing the brake to wake him up (it’s an EV). All this in a period of two weeks a couple of months ago. I did no pay too much attention at the time until I read that there is a recall that looks like this problem and that it can happen amid driving, with possible fatal consequences if I’m driving in a freeway for example. I have called the dealer twice and have not got my car checked yet. They tell me to wait, that I’m in a list but this is serious!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515183April 3, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
It happened to me at least 3 times. The first one happened Oct, 2021, when I did not realize it is a big serious problem. The other two happened in Aug 2022 and Oct 2022, respectively. All the three incidences took place after I charged my vehicle in a hot environment exposed to scathing sun shine. The drive assistance and sensor were not working, the cruise function did not work, and the road sign reading feature was not available. Several warning signs about those functions and features showed on driver's console. I was driving on Highway 15 or Highway 405 and of course I could not stop and check. However, after driving like 15-30 minutes, these features go back to normal. I suspect the sensors that make those functions and features work cannot handle the harsh temperature well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515163April 3, 2023
ELECTRICAL SYSTEM
I received a safety recall letter from Volkswagen in May, 2022 that stated there is a problem with "Flexible Printed Circuit Solder for High-Voltage (HV) Battery". NHTSA Recall Number is 22V162, and Volkswagen Recall Number is 93O2. But since then I have not received further information on how and when it will be fixed. No update on this recall is given even if I contacted the Volkswagen Customer Care in Aug, 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515100April 3, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514892April 1, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING
During a trip driving home 3/31/2023 at approximately 11:00pm, the car's software system failed. The console that displays the digital speedometer was affected on the car as well as the infotainment system. The message on the console displayed a message "Warnings and Information not available. Drive with greater care!" The digital speedometer displayed three dashes through the rest of the trip home. All of the car's features including lane correction were offline. This car's software is not functional enough for the car to be driven safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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