Volkswagen ID.4 Complaints (2021)

339 consumer complaints on file.

#11534139July 24, 2023
STRUCTURE
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number 23V312000 (Structure) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the failure had occurred on the front driver's side and front passenger’s side doors and the doors could not be immediately opened from inside or outside the vehicle. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533717July 21, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532944July 18, 2023
ELECTRICAL SYSTEM, STRUCTURE, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
The contact owns a 2021 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 23V040000 (Electrical System) and 23V312000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 40 MPH, the low coolant and the electrical system warning lights illuminated. The contact stated that the vehicle decelerated to 5 MPH. The contact was able to park on the side of the roadway. The vehicle was not drivable. The contact towed the vehicle to the local dealer: Napleton's Volkswagen of Orlando (12700 E Colonial Dr, Orlando, FL 32826:(855) 843-6461), where it was diagnosed with needing the radiator to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 30,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531781July 12, 2023
TIRES
The contact owns a 2021 Volkswagen ID4 equip with Bridgestone Alenza tires size 255/55/R19 DOT 2761004ES. The contact stated that while driving approximately 65 MPH the rear passenger side tire suddenly experienced a blowout. Upon inspection the tires sidewall had separated from the tire. The cause of the failure was not determined. The manufacturer and local dealer were not notified. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531767July 12, 2023
TIRES
The contact owns a 2021 Volkswagen ID.4 equipped with Bridgestone Tires, Tire Line: Alenza, Tire Size: 235/55/R19, DOT Number: 2761004ES. The contact stated that while driving approximately 40 MPH, the contact experienced a front driver’s side tire blowout. Upon inspection, the sidewall of the tire had separated. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531677July 11, 2023
UNKNOWN OR OTHER
On July 3, 2021 -- we dropped the car off (an appointment we did in May 2023) to fix a safety software issue. The car did not have any warning lamps. We brought the car running, after a week they told us the car no longer is working and that the part is backordered until further notice (probably has no repair). We were not given a loaner and the other alternatives included taking money from our pockets. This is our only car and we commute. We are stuck. They left us with no car for something that we did not cause and are not willing to stop the car payments either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531328July 10, 2023
UNKNOWN OR OTHER
The multiple recalls for this vehicle are not being completed in a timely manner. I have been trying to get the recall repairs completed for months without success. (Trying sense April) I am on a waiting list but the dealership has no idea when they can repair the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529805June 30, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 9,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526866June 13, 2023
TIRES
I have purchased a set of Bridgestone Alenza AS Ultra (P 235 / 55 R 19 105 W XL front, P 255 / 50 R 19 107 W XL back) in August 2022 for my 2021 Volkswagen ID.4 Pro S RWD EV. After only 12,000 miles, tire dry rot started showing up in June 2023 on all tires. The tires have a 80,000 miles warranty so I don't know how come they started to dry rot only after 12,000 miles. If the tires fail while driving, this can be a severe safety hazard as the vehicle may lose control shall the tires fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526807June 13, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526546June 12, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VW issued a recall stating the following: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 ID.4 vehicles. Software programing may cause the high voltage (HV) battery management control module to restart or the pulse inverter to deactivate. Recall consequence: A reset or deactivation may cause a loss of drive power, increasing the risk of a crash. Recall action: Dealers will update the HV battery management control unit and the pulse inverter control unit software, free of charge. Owner notification letters are expected to be mailed March 31, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 97ZZ. Since the notification in March, no dealer in the DC area has been certified to make the repair, and as of June 12, 2023, no shop in America is able to repair the issue due to a lack of parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526509June 12, 2023
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact stated that the “Service Now” warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance. The contact stated that the issue was related to a Service action program regarding the hybrid battery pack. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526394June 10, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
On 5/10/2023 I got into the vehicle, started, put it in Drive, and noticed the FRONT PASSENGER DOOR was showing ajar in the instrument cluster. I grabbed the door and confirmed it had become unlatched and had to close it again. On 5/16/2023 I again was in the vehicle, in drive, but not moving when the FRONT PASSENGER DOOR opened on its own with no occupant. I reached over and closed the door, but the door locks became inoperative for several minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526392June 10, 2023
UNKNOWN OR OTHER
On Thursday, May 25th, 2023, I got in my vehicle, turned on the ignition, and a yellow warning message came on the instrument cluster, "SOS Error: Emergency Call Function! Service Vehicle." The error remained in the vehicle even after turning it off and on again multiple times. The status light for the Emergency Call function also turned red and was no longer available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524856June 1, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the computer dashboard became inoperable, displaying a black screen. The vehicle was taken to the dealer and diagnosed as having HB Battery Management Control Unit failure; however, the vehicle was not repaired. The contact was informed that a fix would be available in 2025. The manufacturer was made aware of the failure. The failure mileage was approximately 18,655.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524631May 31, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524366May 30, 2023
STRUCTURE, ELECTRICAL SYSTEM
The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 23V040000 (Electrical System) and 23V312000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524365May 30, 2023
UNKNOWN OR OTHER
I was notified that there were three safety recalls on my 2021 Volkswagon ID4, including one involving the battery and a risk of fire. The recalls were: 55N-1, 97ZZ, 93P7. I brought the car in for service at the Volkwagon service center in White Plains New York ("White Plains Volkswagon" service center at 410 Saw Mill River Rd, Elmsford, NY 10523) and was told they would address the issues. Three days later, the service center called to say that they were only able to address the 55N-1 issue and didn't have labor available to address the others and that we would have to take our car back. They also said they were unwilling to pay for a rental car or give us a loaner beyond the three days that already passed. We're on a waiting list to address the other safety recall issues but, in the meantime, I feel unsafe driving the car and I don't know why VW couldn't address the issues while the car was in their possession.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524283May 29, 2023
ELECTRICAL SYSTEM
Instrument cluster returned error "warnings and information not available. Drive with greater care!" While vehicle was in motion. Issue resulted in loss of speedometer and other systeam safety features including blind spot monitoring, lane assist etc. Loss of speedometer while in motion was of the largest concern. The car produces audible alerts for errors such as low tire pressure or low wiper fluid, but this critical error did not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524052May 26, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I contacted several local Volkswagen dealers regarding safety recall (Manufacturer Recall Number97ZZ, NHTSA Recall Number23V040) to get my vehicle repaired. None of them have parts associated with this repair and told me it will take more than a year to get them. I contacted VW customer service and they are unable to help resolve the issue. I am now forced to drive an unsafe car for more than a year. If VW cannot address this safety issue in a timely manner, I would like them to replace it with a safer vehicle without safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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