Volkswagen Golf Complaints (2015)

136 consumer complaints on file.

#11114795July 31, 2018
AIR BAGS, ELECTRICAL SYSTEM
AT 39K MILES, WHILE BACKING OUT OF A PARKING SPOT, A CLICKING NOISE EMITTED FROM THE STEERING COLUMN, THEN WARNING LIGHT CAME ON FOR THE AIRBAG AND TRANSMISSION WITH THE CAR'S DISPLAY SAYING NOT TO DRIVE IT. SOME RESEARCH AND TESTING REVEAL THE PROBLEM IS THAT THE CONNECTION BETWEEN THE STEERING WHEEL (INCLUDING AIRBAG, HORN, AND ALL CONTROLS MOUNTED THERE) AND THE CAR HAS BEEN SEVERED. A PART CALLED THE 'CLOCK SPRING' HAS FAILED UNDER NORMAL USE. THIS ISSUE HAS OCCURRED ON THOUSANDS OF SIMILAR VWS AND THE NHTSA HAS OR HAD AN INVESTIGATION INTO THIS VERY ISSUE, BUT ONLY 2010-2014 MODEL YEAR CARS. AS A CONSEQUENCE THE AIRBAG AND HORN ARE NOT WORKING. VW SO FAR SAYS THIS IS NOT COVERED UNDER WARRANTY. THE ESTIMATED REPAIR IS OVER $500. FOR A PART THAT SHOULD ALMOST NEVER FAIL. IT IS A POOR DESIGN, AND A KNOWN ISSUE ACROSS THEIR MODEL LINE. VW SHOULD COVER THIS. THE LIABILITY ISSUES IF SOMEBODY GETS HURT DUE TO THE FAILED CLOCK SPRING AND DE-ACTIVATED DRIVER'S SIDE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114006July 26, 2018
AIR BAGS, ELECTRICAL SYSTEM
WHILE THE CAR WAS IN MOTION, ALL ELECTRICAL COMPONENT BUTTONS CONNECTED TO THE STEERING WHEEL, INCLUDING THE HORN STOPPED WORKING AND THE AIR BAG SENSOR LIGHT WENT ON , ALONG WITH TRANSMISSION SENSOR ERROR. I TOOK THE CAR TO THE DEALER AND THEY IDENTIFIED THE CLOCKSPRING IN THE STEERING COLUMN NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096430May 16, 2018
UNKNOWN OR OTHER
PREMATURE CLUTCH FAILURE AT 32,000 MILES (THIS CAR ALREADY HAD TWO DEFECTIVE PARTS AT 9,000 MILES - THE TIMING CHAIN COVER AND OIL LEVEL SENSOR.) CAR STARTED MAKING SCREECHING NOISE WHEN DRIVING, HAD IT TOWED TO DEALER WHO SAID IT WASN'T MAKING ANY SOUND WHEN THEY DROVE IT, AND THEY DIDN'T SEE ANYTHING WRONG. ONE WEEK LATER, BURNING SMELL FROM VENTS, NOW DEALER SAYS CLUTCH HAS FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092378May 7, 2018
AIR BAGS
AIRBAG SENSOR LIGHTS ON. TOOK TO DEALER VENTURA VOLKSWAGEN. THEY CHARGED ME $145 TO DIAGNOSE THE PROBLEM, THEN SAY IT WILL COST $615 TO REPLACE THE "CLOCK SPRING." THE CAR HAS NEVER BEEN IN AN ACCIDENT AND THE AIRBAGS NEVER HAVE DEPLOYED. VENTURA VOLKSWAGEN SAYS IT IS NOT UNDER RECALL NOR COVERED BY MY WARRANTY AND WILL CHARGE ME $615 TO FIX IT. INVOICE FROM THE DEALER IS ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076024March 3, 2018
AIR BAGS, STEERING
TAKATA RECALL- 2015 GTI. TURNED CAR ON AT 5:30 AFTER WORK AND AIRBAG ERROR LIGHT CAME ON, NO CONTROLS IN STEERING WHEEL WORKING LIKE VOLUME , BLUE TOOTH CRUISE CONTROL AND HORN. CAR WAS PARKED FOR 8 HOURS. LIGHT DRIVING CITY TRAFFIC USUALLY FROM AND BACK TO WORK. THERE WAS NO INDICATION, JUST STOPPED. 44.000 MILES. CAR WAS BOUGHT AT 34500 MILES EXACTLY ONE YEAR AGO (2017) NO HORN AND NO AIRBAG WORKING AS OF YESTERDAY IS A SAFETY ISSUE AND DEALERSHIP SAID THERE IS NO RECALL ON THIS PARTICULAR MAKE MODEL YEAR !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061634January 10, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I DROVE THE CAR TO A MEETING ON THURSDAY EVENING, JAN 4TH, 2018. PARKED IT IN A RESIDENTIAL HOME OFFICE PARKING AREA IN SANTA FE, NM AT 6PM. AT 6:10PM ANOTHER PERSON ARRIVED TO THE MEETING AND SAID SHE SAW FLAMES BY A RED CAR. IT WAS MY GOLF. SEVERAL OF US WENT OUT WITH POTS OF WATER AND A HOSE TO CONTAIN THE FIRE. MOVED THE OTHER VEHICLES AWAY FROM IT TO AVOID IT SPREADING. THE FLAMES CAME DOWN FROM THE ENGINE ONTO THE GROUND IN FRONT OF THE BUMPER. IT WAS SMOKY AND SMELT HORRIBLE. WE WERE ABLE TO CONTAIN THE FIRE. WHEN THE FIRE DEPT ARRIVED THEY USED A SPECIAL TOOL TO PRY THE HOOD OPEN AND USED THE RESIDENTIAL GARDEN HOSE TO DOUSE THE ENGINE TO STOP THE SMOLDERING AND REDUCE THE HEAT OF THE VEHICLE TO ASSURE IT WOULD NOT IGNITE AGAIN. THE CAR WAS ASSESSED AS TOTALED. I JUST BOUGHT IT FROM VW UPTOWN ABQ. IT WAS A TDI THAT HAD THE MODIFICATION FOR THE EMISSIONS CLASS ACTION SUIT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11054733December 14, 2017
FUEL/PROPULSION SYSTEM
RUST ON FUEL FILTER HOUSING DISCOVERED DURING 60K MILE FUEL FILTER CHANGE OF 2015 GOLF TDI (SEE PHOTO). TOLD THIS CAN LEAD TO POTENTIAL MAJOR DAMAGE TO HIGH PRESSURE FUEL PUMP IF PARTICLES COME OFF. ONLY USE HIGH-QUALITY DIESEL SO NOT SURE HOW THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054737December 14, 2017
ELECTRICAL SYSTEM
CLOCK SPRING FAILURE IN THE STEERING WHEEL DISABLED AIRBAG OF 2015 GOLF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052233December 4, 2017
SEAT BELTS
I OWN A 2015 AND MY BACK SEATBELT HAS FAILED. IT WILL NOT LATCH. I CALLED THE DEALERSHIP AND THEY STATED IT WOULD BE $120 CHARGE JUST TO DIAGNOSE AND SEE WHAT IS WRONG BEFORE REPLACING OR FIXING THE SEATBELT. AFTER THAT CHARGE HE COULDN'T SAY IF IT WOULD BE UNDER WARRANTY OR THE COST TO FIX IT. I AM NOTIFYING YOU OF THIS FAILURE AND COST BECAUSE THIS SEEMS LIKE SOMETHING THAT SHOULD BE EVALUATED FOR NO COST DUE TO THE HIGH CONCERN FOR SAFETY. I FEEL VOLKSWAGEN IS PUTTING MONEY BEFORE SAFETY. THE DEALERSHIP I CONTACTED WAS LARRY MILLER IN LAKEWOOD CO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047379November 20, 2017
AIR BAGS, STEERING, UNKNOWN OR OTHER
STEERING COLUMN CONTROL MECHANISM, AIR BAG SENSOR, LOCK MECHANISM. SAW AN ARTICLE POSTED LAST WEEK ABOUT PREVIOUS RECALL NOT RESOLVING A KNOW ISSUE WITH AIRBAGS THAT AFFECTS THE STEERING COLUMN. I JUST HAD TO PAY $641.10 TO HAVE THIS REPAIRED. IF THIS IS SOMETHING THAT VW SHOULD HAVE HAD TO PAY FOR I WOULD LOVE TO BE ABLE TO RECOUP MY MONEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993125June 5, 2017
SERVICE BRAKES, STEERING, UNKNOWN OR OTHER
UNSAFE 110N SR-43 OFF RAMP
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10992348May 30, 2017
SERVICE BRAKES, WHEELS
NHTSA RECALL NUMBER:15V705 MANUFACTURER RECALL NUMBER: 23R1 EXIT AVE43, WHILE I TRIED TO TURNED RIGHT FOR SMALL CURVED THE VEHICLE WAS BRAKING. THAT DAY I JUST WENT TO REPAIR MY TIRE I GOT SOME NAIL IN MY TIRE I'M NOT SURE THAT DEALER PUT THE AIR ENOUGH OR CHECK MY TIRE PRESSURE OR NOT? I JUST GOT VEHICLE 40DAYS AND DEALER SHIP NOT PUT GAP THAT NOT OVER $2000 FOR MY NEW CAR BUT THEY PUT VWCARE FOR $2000 FOR ME. RECALL FOR NEW VEHICLE INCOMPLETE BEFORE SOLD FOR ME I GOT A REPORT THAT DEALER DIDN'T SEND THAT VEHICLE FOR REPAIR. FIRST TIME BUYER NEW CAR NO GAP BUT HAS VWCARE FOR $2000. I'M ASKING ABOUT RECALL THEY NOT ANSWER MY QUESTION.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10983166May 2, 2017
FUEL/PROPULSION SYSTEM
AFTER 60000 MILES THE AD BLUE DEF SYSTEM MALFUNCTIONED CAUSING THE ENGINE TO SHUT DOWN AFTER 600 MILES. WE STOPPED AND REFILLED THE DEF BUT THE MALFUNCTION PERSISTED. THE PROBLEM WAS FINALLY DIAGNOSED AS A MALFUNCTION PUMP. THE PART WAS BACKORDERED NATIONWIDE ACCORDING TO THE DEALER SUGGESTING THIS IS A FREQUENT FAILURE. A RECALL SHOULD BE CONSIDERED. THE REPAIR COST $1300 AND THE CAR HAS BEEN OUT OF SERVICE FOR 4 DAYS AND NO PART IS YET AVAILABLE0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972323April 13, 2017
ENGINE, FUEL/PROPULSION SYSTEM
FOLLOWING THE RECALL NOTICE THAT I RECEIVED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957577February 28, 2017
VISIBILITY/WIPER
THE PANORAMIC SUNROOF ON MY 2015 VW GOLF SE SPONTANEOUSLY EXPLODED WHILE DRIVING APPROXIMATELY 60 MPH ON THE FREEWAY AT APPROXIMATELY 9:15 PM ON 2/27/2017 ON HIGHWAY 880 IN OAKLAND, ABOUT 1/2 MILE SOUTH OF THE ORACLE COLISEUM. NO CARS WERE NEAR ME AND I WAS NOT UNDER A BRIDGE, THUS NO EVIDENCE THAT THE SUNROOF WAS STRUCK BY AN EXTERNAL OBJECT. THERE WAS ALSO NO VISIBLE EVIDENCE OF DAMAGE TO THE GLASS PRIOR TO ENTERING THE VEHICLE, I CHECK EVERY TIME I BUY GAS. THE GLASS SHATTERED SUDDENLY IN A LOUD EXPLOSION THAT SOUNDED LIKE A GUNSHOT AND SHARDS WERE SCATTERED THROUGHOUT THE INTERIOR OF THE VEHICLE AND COVERED MYSELF AND MY PASSENGER - ALTHOUGH MOST OF THE SHARDS BLEW OUTWARD AND LANDED ON THE ROAD. THE EXPERIENCE WAS EXTREMELY FRIGHTENING AND COULD HAVE CAUSED SERIOUS INJURIES. LUCKILY I WAS ABLE TO MAINTAIN CALM AND SLOWLY DRIVE OFF THE FREEWAY RATHER THAN JERKING THE WHEEL WHEN THE EXPLOSION HAPPENED. THE ONLY INJURIES ARE EMOTIONAL AND 12 HOURS LATER I AM STILL FINDING SMALL SHARDS OF GLASS ON MY PERSON (HAIR, INSIDE MY MOUTH AND NOSE, ON MY CLOTHES).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947669January 25, 2017
AIR BAGS
ONGOING AIRBAG DEFECT WARNING LIGHT COMES ON WHEN DRIVING. ALSO WARNING ON INFORMATION SCREEN. DEALER HAS MADE SEVERAL UNSUCCESSFUL ATTEMPTS TO REPAIR. CAR HAS ONLY 5700 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944510January 12, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
NEED TO FIND OUT IF THERE ARE ANY RECALLS WITH THE VW GOLF R 2015 MODEL. ANYTHING RELATED TO ENGINE, FUEL SYSTEM, EXHAUST THAT WOULD CAUSE A FIRE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10940224January 6, 2017
ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING AT APPROXIMATELY 30 MILES PER HOUR THE CAR CAME UP WITH AN ALERT OF ELECTRICAL FAULT STOP NOW AND THE POWERTRAIN SHUT DOWN WITH ZERO THROTTLE RESPONSE. I WAS ABLE TO PULL INTO THE RIGHT LANE AND PARTY INTO A DRIVEWAY OF A FAST FOOD RESTAURANT. I WAS UNABLE TO TURN OFF THE CAR, I GOT OUT AND PUSHED IT INTO THE PARKING LOT. EVENTUALLY THE CAR TURNED OFF AND AFTER A FEW ATTEMPTS I WAS ABLE TO TURN IT BACK ON. I WAS IN "B" MODE (REGENERATIVE BRAKING MODE) AND DECIDED TO DRIVE IT IN "D" (REGULAR DRIVE) THE EXTRA 2 MILES HOME. THIS SHUTDOWN OFFERED NO WARNING AND NO "LIMP MODE", HAD I BEEN IN A BUSIER AREA THIS COULD EASILY HAVE LEAD TO A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939555January 4, 2017
SERVICE BRAKES, WHEELS
TAKATA RECALL
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10936537December 20, 2016
ENGINE
WHEN I STARTED MY CAR, THE ENGINE JUMPED AND THE CAR SHOOK. I TRIED TO DRIVE IT BUT COULDN'T GET MORE THAN 10 FEET WITHOUT IT CONSTANTLY FEELING LIKE IT WAS BOTH STARTING AND STALLING, AND ROCKING BACK AND FORTH. I HAD TO PARK IT, AND EVEN WHEN COMPLETELY STOPPED THE CAR WOULD SHAKE AND THE ENGINE MADE A TERRIBLE NOISE. MY CAR STARTED TO SMELL REALLY BAD. THE DEALERSHIP TELLS ME THAT IT IS A COIL FAILURE IN THE ENGINE, WHICH CAUSED COMPLETE ENGINE FAILURE AND LEFT ME STRANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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