Volkswagen Golf Complaints (2017)

122 consumer complaints on file.

#11475400July 22, 2022
FUEL/PROPULSION SYSTEM, ENGINE
The 20Y6 recall for VW Golfs is exactly what my 2017 VW Golf GTI experienced. I am surprised the 2017 model year is not included. I did not feel safe driving my car with a failing fuel suction pump causing engine issues in traffic. When I finally made it home there was smoke coming out of my exhaust and fuel spilling out of the rear passenger wheel well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474307July 16, 2022
FUEL/PROPULSION SYSTEM
I literally cannot pump gas into my 2017 Volkswagen Golf GTI. The automatic shutoff on the gas pumps are triggered not long after I start pumping gas.if I try to force it, the gas will overflow and spill even though my tank is no where near being full. I read online about 2015/2016 models having a recall about this same exact issue. I’ve come across many other 2017 GTI owners online who are having the same issue. They say it could be the evap canister or fuel suction pump failing and preventing the gas tank from being filled. I have an appointment with the dealership on Monday to have it checked but I would like to make you all aware that this car is also having the same issues that a previous year did. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469482June 15, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Air Bag light came on and it was determined that the clock spring failed. This car has only 38,118 miles on the speedometer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467645June 5, 2022
FUEL/PROPULSION SYSTEM
Unable to fill gas in the tank - pump clicks off after only a couple of seconds. Upon trying again, car began to "belch" up a whole volume of gas - note this without the gas filler inserted. Also, when driving on the highway, car bucks and surges and feels like it is losing power. All of these symptoms are identical to reported 2015 and 2016 MY VW Golf and GTI cars for which a recall was issued for a valve installed inside the fuel tank. I believe my car has the exact same issue but is not covered by the recall - looking at a $4K fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466014May 24, 2022
ENGINE
absurd oil consumption. I have never experienced a vehicle burning oil like VW golf. The vehicle manual states to check the oil every time filling the gas and it is normal for VW golf to burn oil. That said, I have owned more than ten cars in my lifetime, and I have never experienced an engine burning more than a quart every 700 to 1000 miles. I did not have any issues until ~35K miles. After hitting ~35K, I started experiencing the problem. VW service states to do the oil change every 10K, which if I wait, the engine will be toast. I have topped off at almost 10 to 13 quarts of additional between the oil change, i.e., between 10K change I am not sure what kind of complaints NHTSA has received, but I find many owners having similar issues doing google search. It seems VW is getting away with significant flaws with their engine burdening VW owners with the cost of additional oil and flawed design engine minimal lifetime. I will appreciate it if your organization looks into this issue and has VW take responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465326May 19, 2022
FUEL/PROPULSION SYSTEM
Vehicle experienced copious amounts of gasoline leaking from behind the right rear tire. Further inspection indicates the fuel is being pumped out through the evap carbon canister. Researching the NTHSA information indicates the problem to be identical to the suction pump issue on both 2015 and 2016 VW GTI models that use the same gas tank (Volkswagen's numbers for this recall are 20Y6 and 20Y5): : NHTSA Campaign Number: 16V647000 Manufacturer Volkswagen Group of America, Inc. Components FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING Potential Number of Units Affected 110,042 51MB MP4 video file of issue available but system will not allow me to upload video files
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460207April 8, 2022
AIR BAGS
Clock Spring failure, air bag error, loss of horn and steering wheel button controls such as cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458954March 30, 2022
ENGINE
Thermostat Housing Issue and Coolant Loss
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458345March 25, 2022
FUEL/PROPULSION SYSTEM
About 2 months ago I was driving my car (VW GOLF 2017 / 32,000 miles) and when I parked it I notice that it smelled like gasoline (no warning lamps / messages were displayed). I brushed it off thinking it was another car until it happened again. I took it to an independent service center where they informed me that the car's gasoline tank broke and it could have potentially caused a fire. He also mentioned that he had a few cases just like this one; The car was only inspected by this mechanic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453632February 23, 2022
ENGINE
Yes my concern is the water pump that is made out of plastic which is notorious to fail at low miles. My car only has 64k on it. This water pump was not build well and VW really should designed a better one. To replace this pumps are costly and its guarantee it will not be needed to be fixed again in a short time. My pump will cost me around $ 1700 to repair. These pumps are a ticking time bomb waiting to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453005February 19, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, SERVICE BRAKES
Forward collision warning malfunction made the safety feature become safety issues. I have to turn it off before I drive. Otherwise it automatically preforms hard break/ stop for no reasons, no matter how how fast am I driving, where and when. Even pulling out from parking lot w/ 5/10 mph at midnight when there is absolutely no one and nothing around or on the middle of the highway w/ 60mph in the afternoon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449598January 31, 2022
POWER TRAIN
My car started to loose coolant around 50K. This is a common problem for MK7 Golf which is usually caused by failure of the waterpump housing. VW is aware of this issue since 2016 but never addressed this problem. I request a formal investigation of this issue and demand VW to recall the vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448469January 22, 2022
FUEL/PROPULSION SYSTEM
In December 2021, my fuel gauge read empty, so I stopped at a gas station near the Honolulu Airport and VW Honolulu dealership. As I was pumping the gasoline, it began overflowing from the top of the tank, although I had just started pumping. I immediately removed the pump which is when gas began leaking out of the bottom of the tank, like a faucet. Luckily, I was right by the dealership, and was able to make it there without anything dangerous happening. After assessing my vehicle, the VW technicians said there was an internal issue with a faulty fuel tank. They said this issue was not something that I caused. Attached are the invoices and notes provided by the technicians.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446531January 6, 2022
FUEL/PROPULSION SYSTEM
Fuel leaking out of rear passenger side bumper close to exhaust. VW Dealer believes related to suction pump failure located in the fuel tank. Same issue as detailed in Safety Recall Code: 20Y6 for 2015 and 2016 VW GTI models, but no recall issued for 2017. Component has not been removed from car and can be inspected when needed. Fuel leaking out of vehicle near exhaust components while driving - fire risk. Was notified by another motorist while at stop light of rapid fuel leak onto road surface. Dealer has confirmed issue. Vehicle inspected by Dealer, but component in question (suction pump from earlier recall) is internal to the fuel tank and requires disassembly. Waiting on feedback from VW corporate. No warning lights
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442725December 5, 2021
AIR BAGS, STEERING
Faulty clock spring causing passenger airbag warning and loss of steering wheel controls, ie: horn, volume, cruise…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441821November 27, 2021
FUEL/PROPULSION SYSTEM
On 10/23/2021 in the process of refueling the vehicle in question the gas pump shut off after only pumping less than a gallon of gas. Repeated attempts yielded the same results. Additionally gas would back up and flow down the over flow tube onto the ground. I tried other pumps on subsequent dates with same result. I was able to get enough gas into the tank, less than a gallon at a time, to drive the vehicle from 10/23/2021 to 11/2/2021 when the vehicle began to buck or act like it would shut off. I was able to drive home and stopped driving the vehicle on 11/2/2021. I contacted the local VW dealer and made an appointment to have the vehicle looked at on 11/16/2021. This problem isn't unique to my vehicle. There have been a lot of VW/AUDI vehicles that experienced the same or similar problems. On 11/16/2021 the dealer verified the problem I described. Dealer could not get flap to open in tank. Dealer removed EVAP canister and fuel sprayed out. Dealer replaced fuel tank, EVAP canister and other related parts. Repairs were completed and $3896.69 later vehicle runs fine. There were no warning lights to warn me of a problem. Of course, when gasoline and gasoline vapors are present there is always the possibility of damage, injury, or death. Consumer stated recall for vins were issued prior to consumer's vehicle but not his.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441191November 21, 2021
AIR BAGS
I was driving to work today play in my steering wheel made a funky crinkling sound and then I had a warning about my airbag and no horn working now after and I didn't hit anything nor was I hit
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441159November 20, 2021
UNKNOWN OR OTHER
On 8/22/21, the aluminum/plastic trim around the gear shifter boot gave me a deep cut on my pinky finger as I removed my phone from the USB adapter. The bleeding did not stop for several hours even after applying pressure and I'm very lucky that I didn't need stitches!!! That aluminum/plastic trim is RAZOR SHARP!!! This is an extreme safety hazard for drivers and passengers and not to mention children!!! Why Volkswagen has not issued a recall on this dangerously sharp part is appalling!!! I take excellent care of my vehicle and normal wear and tear does not equal a razor sharp edge on a gear shifter boot. This is shoddy craftsmanship and UNSAFE for ALL drivers and passengers. I contacted Volkswagen customer care and they asked me to send pictures of the faulty part and asked me to take it to the nearest dealership so they could assess. The VW dealership assessed the issue and advised they would need to order the part to replace. Volkswagen care agreed to a "goodwill gesture" to have the trim replaced free of charge to me. Fast forward to the dealer replacing the part and I receive the car back...THE TRIM IS STILL RAZOR SHARP!!!! What was the point of that exercise? Volkswagen offered zero help when I advised them of this and closed my case. THIS PART NEEDS TO BE RECALLED SO NO CHILDREN (or ANYONE) GET CUT!!! I am extremely disappointed at how Volkswagen handled this and how they have not done THE RIGHT THING and done a recall for this part. There is precedent for this happening on Volkswagen forums all over the internet!!! I at least want to document this complaint to NHTSA and to point out Volkswagen's bad business practice with this.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11436229October 10, 2021
FUEL/PROPULSION SYSTEM
Safety: Had a charcoal canister saturated with gasoline resulting in a fuel leak; gasoline was dripping down the rear right side of the car via the charcoal filter and soaking the rear fender. Raw fuel was also being pumped into the air intake of the engine (where air is supposed to go). Fuel tank was bulging due to the high pressure and could have cracked. Other symptoms: Had fuel spillback while refueling, and also could not fill the tank because the handle kept clicking. Car was riding rough and jerking randomly. Failed component: Dealer determined a faulty suction pump was causing liquid fuel to fill the charcoal canister while the car is running. This is the same part that was previously recalled in earlier 2015-2016 Golfs (NHTSA Safety Recall Code: 20Y6, published December 2016). My 2017 Golf (16k miles) was manufactured April 2017 and sold to me in October 2017. On the 2017 Golf, the suction pump is now molded inside the fuel tank in an inaccessible location and cannot be serviced; the entire fuel tank must be replaced. Reproduction: The dealer disconnected the vent lines from the fuel tank and proved that liquid fuel was venting out of the fuel tank and into the charcoal canister via the suction pump (see attached invoice). Inspection: The car was not inspected by the manufacturer, only the dealer. Warnings: There were no warnings or lights. When I first noticed my car jerking, I ran my OBD-II scanner and found a code "P0461 Fuel Level Sensor Circuit Range/Performance" but the car did not report this to the driver (see attached image). Rectifications: The fuel tank should be recalled, and Volkswagen should release a software update to make the P0461 code trigger a Check Engine Light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434613September 28, 2021
FUEL/PROPULSION SYSTEM
My 2017 golf is 21,000 miles now. A gasoline leak occurred. It seems to be the same symptom as 2016 golf recall according to the report as attached. why 2017 golf is not covered for recall? In fact, gasoline leaked onto the street, which was a very dangerous situation. We can provide a video on this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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