Volkswagen Golf Complaints (2016)

90 consumer complaints on file.

#11478891August 11, 2022
ENGINE AND ENGINE COOLING
Water Pump Failed twice
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476454July 29, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, UNKNOWN OR OTHER
On two occasions, warning messages appeared on the dash indicating that multiple government-mandated safety systems -- including airbags, ABS, ESC, and tire pressure monitoring -- were disabled. On first occasion, vehicle was traveling at approximately 30 mph. Dealer was unable to find the source of the problem. On second occasion, vehicle was traveling at approximately 65 mph on the freeway. This is an extremely serious safety problem. Key safety systems that are federally mandated fail without warning during normal vehicle operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474603July 18, 2022
FUEL/PROPULSION SYSTEM, ENGINE
The car had a few hiccup on the freeway. Eventually the car had a strong gas smell, did not allow to add/fill up gas and was leaking gas at the back of the car. The car could have caught fire without us knowing. The problem was reproduced and known to the dealers. The second dealer Hewlett had seen another 3 cars with same issue as my car! Please see all invoices showing the parts and issues with car. suction pump in the fuel tank, fuel pump gasket, purge valve, evap canister, N80 valve. There is a recall for same issue but my car was never recalled! Recall 16V647000 Summary Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015-2016 Volkswagen Golf, Golf SportWagen, GTI, Audi A3 sedan and A3 Cabriolet vehicles. Due to a problem with the suction pump inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system. Recall 16V647000 Consequence As fuel accumulates in the EVAP system, it may leak out through the charcoal canister filter element. A fuel leak in the presence of an ignition source increases the risk of a fire. Recall 16V647000 Solution Volkswagen will notify owners, and dealers will replace the suction pump, free of charge. The recall began November 2016. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298, Audi owners may contact Audi customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 20Y6 and 20Y5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469525June 16, 2022
ENGINE
EPC light comes on whenever turbo is engages, loss of power (no turbo). EPC light goes off when car is restarted, back on after a few minutes of driving. Error codes indicate turbo issues. Vehicle has 40K odometer mikes. Chat forums have numerous similar reports from other owners. Seems to be a known turbo issue with early MK7 GTIs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452318February 16, 2022
ENGINE
At 49,086, our 2016 Volkswagen Golf developed a leak in the thermostat assembly housing. The Volkswagen dealership, Elk Grove Volkswagen in Elk Grove, CA, strongly recommended the replacement of the thermostat assembly housing which included replacement of the thermostat assembly housing, the thermostat itself, a gasket, the replacement of the coolant. Failure to do so would result in the engine overheating and potential damage to the engine. Looking quickly online, I found several forums which discussed this specific problem: https://www.vwvortex.com/threads/thermostat-housing-leaking-again-after-recall-done-in-2018.9458318/ https://www.golfmk7.com/forums/index.php?threads/failed-thermostat-housing-coolant-loss-info-gathering.368847/ A low coolant warning light was on, however there were no visable leaks underneath the car. The following is a ibetter description of the problem, taken from the golfmk7 website: “Coolant will slowly seep out of a weep hole on the underside of the thermostat housing. It doesn't seem to be enough to ever leave a puddle but slight residue may be seen under the thermostat housing and possibly on the oil pan. The loss of coolant often trips the low coolant warning if the level isn't maintained. Depending on the size of the leak, the coolant drop can either be gradual or catastrophic. Loss of coolant has also been linked to the water pump failing. Furthermore, the accessory bracket gasket can leak hot oil down onto the thermostat housing (even after repair) which can cause failure.“ The service was completed today, 02/16/2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446672January 7, 2022
UNKNOWN OR OTHER
Leaking coolant due to thermostat housing breaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443427December 11, 2021
FUEL/PROPULSION SYSTEM
If I try to refill the gas tank, it will spill the gas back at me. And when I got home it was pouring gas to the floor. I’ve read is the suction pump but for some reason my car is not listed on this recall and is happening to me now. Is very dangerous because is gasoline pouring in the ground plus I can’t put any more gasoline in the tank. It just won’t let me. I have videos of the problem. Tried contacting VW dealers but they told me that there’s no recall on this for my vehicle. Online there’s a recall for this exact same problem and my car has it. I don’t want my car to catch fire or something.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441391November 22, 2021
FUEL/PROPULSION SYSTEM
While parked the gas tank started leaking gas from rear passenger-side wheel well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440745November 17, 2021
POWER TRAIN
EPC light illuminated on dash board. Vehicle was taken to dealer and it was determined that the thermostat housing had failed. Would have caused the vehicle to overheat had it been driven for any length of time with the failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436458October 12, 2021
POWER TRAIN
Thermostat housing failure. Leaking coolant. Yes it is available for inspection. The dealer has confirmed this is not an uncommon problem, and indicated this can be cause by the seal swelling (Dirito Bros dealer, CA BAR Reg# 257857). This issue was found by an independent mechanic during a routine oil change on 10/12/21 There is a warning lamp for low coolant, which is the first indicator, and occurred around Sept- 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433810September 21, 2021
FUEL/PROPULSION SYSTEM
Volkswagen Group of America, Inc. "Volkswagen" is recalling certain model year 2015-2016 Volkswagen Golf, Golf SportWagen, GTI, Audi A3 sedan and A3 Cabriolet vehicles. Due to a problem with the suction pump inside the fuel tank, fuel may flow into the evaporative emissions "EVAP" system. As fuel accumulates in the EVAP system, it may leak out through the charcoal canister filter element. A fuel leak in the presence of an ignition source increases the risk of a fire. VW is not honoring the recall in my vehicle because it notes that my VIN number is not associated with the defected part, but this is the same issue that happened to my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423690July 7, 2021
ENGINE
The thermostat housing and water pump are leaking due to a known manufacturing defect. I had the water pump and thermostat housing replaced around 65,000 miles from an independent Volkswagen mechanic. He informed me that it appears the water pump had been replaced prior to my ownership of the vehicle. (41,000 miles). Again, I have to replace the thermostat housing and water pump, for a leak. The failure causes a leak in the pressurized cooling system. The leak is small while parked so there is no noticeable puddle but as the system warms up, the leak happens faster. Because of this issue, I have had multiple warning messages while driving, low coolant level, check engine light, and EPC (Electronic Power Control, which disables activate cruise control and front collision detection systems). On multiple occasions, I was stranded waiting on help because of the failure. As stated, this is a known issue from the manufacturer, as they have had at least 7 revisions to the part. The manufacturer is currently on revision “M”, I am only aware of revisions “F, G, H, J, K, L” and the current revision “M”. As previously stated, this is the second time I personally have had to pay out of pocket for this repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417362May 16, 2021
UNKNOWN OR OTHER
The gear shifter inside vehicle has a decorative aluminum trim that when you slide your hand in center cubby over time tends to separate. It creates sharp edges and I cut my hand while retrieving something from center console cubby.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416723May 15, 2021
UNKNOWN OR OTHER
SUNROOF IS LEAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416209May 11, 2021
ENGINE
2016 VW GOLF GTI MK7 ENGINE COOLANT BEGAN TO SLOWLY LEAK FROM THERMOSTAT HOUSING SEAL AT 25,000 MILES. DEALER REPLACED HOUSING WITH REV M PART JUST BEFORE MY WARRANTY EXPIRED. HAS THIS EVERY 25K MILE PROBLEM BEEN RESOLVED YET?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405153March 27, 2021
STRUCTURE:BODY
CAR HAS A WATER LEAK IN THE PANORAMIC SUNROOF SINCE NEW. VWOA HAS DONE THE TSB'S BUT THE PROBLEM CONTINUES. LEAK IS AROUND THE PASSENGER SIDE A PILLAR, SUNVISER AND DOME LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385092December 27, 2020
FUEL/PROPULSION SYSTEM
RAW FUEL SMELL IN CABIN. IT SEEMS TO HAPPEN AFTER A SHORT TRIP. I STOP AND RESTART WITHIN A FEW MINUTES AND IT IS QUITE A HEAVY SMELL LIKE A FUEL LEAK. THIS HAS HAPPENED BEFORE THIS MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383440December 14, 2020
AIR BAGS, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ALL STEERING WHEEL CONTROLS INOPERATIVE. THIS INCLUDES AIRBAG, HORN, CRUISE CONTROL, RADIO CONTROLS, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376865November 28, 2020
STRUCTURE:BODY
SUNROOF LEAKS INTO HEADLINER AND DOWN THE SIDE PILLARS. OCCURS WHEN STATIONARY AND IN MOTION DURING PERIODS OF EXTENDED RAIN. RESULTS IN DAMAGE TO ELECTRONICS, SOUND SYSTEM AND FABRIC/BODY COMPONENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372726November 2, 2020
POWER TRAIN
COOLANT LEAK FROM THE WATER PUMP AND THERMOSTAT HOUSING. THE WATER PUMP AND THERMOSTAT WERE REPLACED UNDER WARRANT. I BELIEVE IT IS LEAKING AGAIN AS IT WAS REPLACED WITH THE SAME FAULTY PARTS AND I HAVE NOTICED A SLIGHT DROP IN COOLANT AND A SMELL, WHICH WAS THE ISSUE ORIGINALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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