Volkswagen Golf Complaints (2017)

122 consumer complaints on file.

#11595149June 18, 2024
STRUCTURE:BODY
driving down the highway at 70mph and what sounded like a gunshot inside the car. glass started falling on us driving down the road. the sunroof glass exploded. got pulled over and looked and the glass is literally blown outward not inward like something falling on it. the hole it bulged up and the glass from the hole was missing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588685May 14, 2024
FUEL/PROPULSION SYSTEM
Related to recall 20UF. VWoA refused to authorize repair under recall in March. My 2017 GTI is diagnosed with all symptoms of the 20UF recall. Random power loss, inability to add fuel, large fuel leak from rear fender (charcoal canister). I have been unable to drive the car since March, but VWoA refuses to pay for the repair. The recall was issued 3 months ago and there is still no repair, or offer from VWoA to give a loaner car or anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581571April 7, 2024
FUEL/PROPULSION SYSTEM
VW is not acting fast enough to fix the active fuel tank suction jet pump recall, given the immense danger risk. The recall was issued a month and a half ago - they should have the parts available now to fix it. I have noticed fuel smells while inside and driving my car on and off for several months now!! I took my car to their dealership yesterday to get their faulty water tank replaced and when I asked about the recall I was completely dismissed and they said they had no idea when the parts would be available. I need my car to get to work. I can't just stop driving it but it feels incredibly unsafe to drive now that I know about the recall!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578065March 18, 2024
SUSPENSION
-rear coil springs snapped -if coil completely falls out there will be no suspension, creating a greater chance of accident -yes confirmed by mavis discount tire -inspected by me and mavis discount tire -no warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564743January 10, 2024
FUEL/PROPULSION SYSTEM
Hello I am creating this inquiry about the suction pump and charcoal canister for my 2017 VW GTI. The suction pump on my vehicle has gone faulty and the car will no longer accept more than a gallon of gas. A faulty suction pump commonly leads to gas leaks and a faulty charcoal canister as well. The suction pump for the 2015 and 2016 golf gti was recalled due to this issue. There are hundreds of people with later models from 2017-2020 including myself that experience that exact same problem but VW has yet to extend the recall to our years. As of December 2023 the us transportation authority opened a probe into Volkswagen for not extending the recall. I am very frustrated over this because this can be close to $2000 in repairs. I should not be held financially responsible for a faulty pump that should have been recalled from the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558501December 5, 2023
FUEL/PROPULSION SYSTEM
Large amount of fuel dumped onto road from right rear side of car at stop light. Police stopped me and asked me get a tow and no longer drive. 1st garage said it might be faulty fuel pump, and only VW dealer can replace. towed to VW where they replaced the whole fuel assembly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552952November 1, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Fuel evaporation canister started leaking raw fuel after a strong gas odor was present before hand. The fuel suction pump failed and pressure built up in my gas tank. I was at risk because the presence of raw fuel near ignition sources can cause a fire. Verified at Volkswagen dealership. No warning signs by car when issue first started. Only sign of problem before raw fuel leaking was poor car performance, car stalled and I could not put more than a gallon of gas in the fuel tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548647October 6, 2023
FUEL/PROPULSION SYSTEM
While driving the vehicle I noticed hesitation and lose of power on the interstate. No MIL or check engine light illuminated on the dash. I was able to get the vehicle back to the house, but noticed a strong fuel smell coming from the car. I walked around the vehicle looking for a visible sign of a fuel leak and saw a puddle by the rear passenger tire. After further investigation I discovered that the fuel was coming from the air filter on my charcoal/evap canister. I did some research and see that VW has an extended warranty out for this issue but it is not currently a recall, Fuel Tank Suction Jet Pump Limited Warranty Extension (VWP-22-2). The safety issue is that while driving and stationary you have raw fuel and vapors on the exterior of the vehicle by an exhaust muffler and the inner fender liner absorbs some of the fuel in its fabric, so with the right circumstances could cause a vehicle fire. Thankfully this did not happen to my vehicle but the potential for it to happen is present. I took my vehicle to my local dealer and they diagnosed this issue but because my vehicle has a salvage title they will not cover the cost for the repairs, even though the reason that my vehicle has a salvaged/total title has nothing to do with the fuel/emission/evap system, so I will be doing the repairs myself. The parts that needs to he repaired are the same parts listed in the previous recall of the earlier model of the VW GTI (Safety Recall Code 20Y6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547266September 29, 2023
FUEL/PROPULSION SYSTEM
Vehicle would not take in fuel from the gas pump. Fuel would leak from the rear, passenger side of the vehicle. Dealer replaced Fuel Tank, ACF Valve and Evaporative Emission Canister to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546976September 27, 2023
AIR BAGS, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My clock spring has failed three times now the first few times I had it fixed at the dealership but my warranty is now no longer valid once since I bought it from the dealership and it has failed again saying my airbags deployed and none of my features on my steering wheel work at all not even my paddle shifters and nor does my horn. And this has happened every time all those things have not worked when it is gone faulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546483September 25, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Vehicle EPC light comes on dash. OBD code is "P00AF00 - Turbocharger Boost Control "A" Module". This error causes sudden loss of power and loss of driver assistance (forward collision assist, blind spot assist, cruise control, etc.). Vehicle is available for inspection upon request. Upon checking turbo charger, the wastegate actuator arm is seized up, keeping the wastegate from functioning properly, failing to maintain boost pressure and entering limp mode causing sudden loss of power and acceleration. This has happened while on the roadway, attempting to merge into highway traffic, change lanes & pass other vehicles. This caused the vehicle behind me to close the distance very rapidly almost resulting in multiple rear end collisions. The vehicle has not been inspected by others, yet. The only warning that came on was when it first did it. I had a sudden loss of power, a warning beep from the dash and the EPC light illuminated. It fixed itself after a few moments then occured again. It is now stuck with this error and will not operate accordingly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542548September 4, 2023
FUEL/PROPULSION SYSTEM
While on a road trip we noticed that the car was missing slightly on steep hills, and we attributed it to needing new spark plugs. When we filled with gas later, we noticed it clicking off as full sooner than it should have. The next day we could not get more than a gallon in it, and gas pooled in the neck of the tank and started oozing out around the rear bumper and on to the ground. It was clearly unsafe to drive in that condition. We took it to a nearby mechanic where we were visiting and he diagnosed it as a failed EVAP that he couldn't replace because it's integrated into the tank, and he didn't do that kind of major work on VWs. Found another mechanic and he disassembled the fuel system to discover that the baffles in the gas tank had collapsed, the charcoal filter was destroyed, the fuel pump and simmy valve were broken. All will have to be replaced at a cost of about $4500. (No documentation yet--still in the shop, and I haven't yet been able to get through to VW.) No check engine or warning lights ever came on, and the damage was sudden and instantaneous, with no cause (never been in a wreck in this car, always use factory-recommended fluids and fuel). No mechanical problems until this, and it seems there are many reports of Golfs 2016-2018 having this same problem at 5 years, so it's clearly a defect. This needs to be a recall! Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536956August 7, 2023
SEAT BELTS
Rear passenger seat buckle does not latch and thus at least one seat belt cannot be used. Buckle failed on its own. No accident or other incident was done to the buckle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537018August 7, 2023
FUEL/PROPULSION SYSTEM
Tried to put gas in tank and the pump at the gas station kept shutting off. Pulled over to refuel at another gas station and had gas leaking out of the side of my car, above tire on rear passenger side and next to exhaust. Inside of the car filled with strong odor of gasoline. Extremely dangerous having fuel pouring out of the side of the car while vehicle was moving. Volkswagen issued a recall for this issue on the 2015 and 2016 vw gti models due to the suction pump getting stuck inside the gas tank and they need to do the same for the 2017 models. Having to pay out of pocket to fix this issue and its going to cost over $3,500.00. Local dealership saying I need to replace the entire gas tank to fix the issue. Vehicle has roughly 72,000 miles on it. No warning lamps or messages from the vehicle while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535411July 31, 2023
FUEL/PROPULSION SYSTEM
Driving I noticed the power getting cut intermittently. This happened for a couple days. When I parked the car there was a smell of fuel. Looked at the rear of the car and there was a massive puddle of fuel on the ground at the rear passenger side. Left car outside house for safety reasons. Incredibly dangerous. No warning lights, just a very strong smell of fuel. Scheduled to take vehicle to dealer as there is a recall on the suction pump for the fuel system for models 15-16. It appears this is an issue in other models as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534630July 26, 2023
FUEL/PROPULSION SYSTEM
One day after a fuel fill-up, during hot weather, upon returning home my wife noticed the smell of gasoline when exiting my vehicle. Then she saw a steady stream of fuel pouring onto the ground just behind the passenger-side rear tire. She immediately got back in the car and drove it back out of my garage, onto our gravel driveway. The fuel continued running out of the wheel well, from a location approximately below the fuel filler door, for several minutes. After I opened the fuel filler cap there was a hissing sound, then the fuel leak appeared to stop. I called my local VW repair shop, who advised us to get the car towed to them, and NOT to drive it. The next morning it was towed to that shop. It took them a couple of days to get to our car, and they diagnosed that fuel had filled the charcoal canister, and presented us with a repair estimate of approximately $5,000. That included replacing the charcoal canister, the entire fuel tank, and several other related parts. After doing some research online, I believe this incident resulted from failure of the fuel tank suction pump, which was the subject of VW recall 20Y6, dated 12/21/2016. Apparently the same fuel suction pump continued to be used in the 2017 model year Golf. My online research revealed that this problem continues to occur with VW Golfs of model year 2017 and even later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533709July 21, 2023
FUEL/PROPULSION SYSTEM
Gasoline was leaking profusely out the back of near the right rear tire well. I had it inspected by Camelback VW (Dealer) and they said the fuel tank failed. The car has 55.8k miles on it, bought in December of 2017. Having the fuel leak out was eye opening along with the repair bill of $3967.79 from what I understand, the fuel tank has a molded pump in it, that failed, which caused fuel to leak out https://www.youtube.com/watch?v=p8k48eSbgVg (not my car, but exactly what happened, gurgling and all)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531806July 12, 2023
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
Breaks are not fuctioning well Engine is not fuctioning well
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530737July 6, 2023
FUEL/PROPULSION SYSTEM
I was driving down the highway and had power issues, pulled over once and saw nothing, drove another 15-20 miles, pulled over again, and had fuel pouring out behind the rear passenger wheel, at which point I turned off the car. I had car towed to a VW dealership and they said nothing is wrong with the car, and that there's no diagnosis. Also called VW of America and had a regional representative say they had to trust the dealer that the car is okay, and that we should keep driving the car. However, VW has released an extended warranty notice for the fuel tank suction jet pump on this car, policy VWP-22-12, and released a safety recall (20Y6) for the 2016 GTI for a very similar issue and concern for leaking fuel starting a fire. Despite this, the VW dealership is very unwilling to try and diagnose this fuel issue even with the warranty notice, and VW of America seems okay with this. Both have told me to continue driving the car as is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529296June 28, 2023
FUEL/PROPULSION SYSTEM
Vehicle is spitting fuel back out when refilling. After driving and the system becomes pressurized it leaks fuel out in significant amounts when attempting to refuel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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