Volkswagen Golf Complaints (1999)

64 consumer complaints on file.

#10062061March 12, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I OWN A 1999 VW GOLF GL THAT HAD TO HAVE ITS LOWER BALL JOINTS REPLACED BECAUSE THEY WERE DANGEROUSLY WORN OUT AND COULD HAVE BROKEN OFF AT ANYTIME. THIS COULD HAVE CAUSED A SERIOUS ACCIDENT AND INJURY. I HAD MY CAR IN THE GARAGE TO HAVE THE TIRES REPLACED WHEN THE MECHANIC NOTICED THE MAJOR PROBLEM. TWO OTHER MECHANICS AGREED THAT THESE BALL JOINTS SHOULD HAVE NEVER WORE OUT THIS BADLY OR QUICKLY. THEY STATED THAT THESE VEHICLES SHOULD BE TAKEN OFF THE ROAD TO FIX THIS SERIOUS DEFECT IN A RECALL AND I AGREE. WE CONTACTED VW AND THEY DENIED THAT THERE WAS A PROBLEM WITH THE BALL JOINTS. I DISAGREE, AND THINK THAT THEY SHOULD REIMBURSE ME FOR THE COST OF THIS DANGEROUS AND LIFE THREATENING REPAIR. IF I WOULD HAVE NEVER NEEDED NEW TIRES FOR MY CAR I MIGHT HAVE NOT BEEN WRITING THIS COMPLAINT. SO I HOPE I CAN SAVE SOMEONE ELSE'S INJURY OR LIFE TOO! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046266October 29, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
RECALL REPAIR WORK WAS PERFORMED ON VEHICLE, CONSUMER WAS CHARGED $313.63 AND REPAIRS WERE HALF COMPLETED.*MR SINCE IT WAS A RECALL, THE WORK PERFORMED WAS SUPPOSE TO BE FREE OF CHARGE. THE DEALER ONLY PERFORMED HALF THE WORK AND LEFT A BROKEN PART IN THE DOOR WHICH HAD TO BE REMOVED BY TAKING THE DOOR APART AGAIN. THEY REFUSED TO REFUND THE $313.63 AND REPAIR THE PASSENGER SIDE DOOR WHICH WAS PART OF THE RECALL. THEY ONLY FIXED THE DRIVER DOOR. CONSUMER WOULD LIKE THE MONIES REIMBURSED PLUS AN ADDITION $313.63 FOR HAVE THE REPAIRS COMPLETED AT ANOTHER DEALER. THE CONSUMER ALSO REQUESTED A LIFE-TIME WARRANTY ON THE WORK O'BRIEN ALREADY DID, $50. PER DAY FOR THE TWO DAYS THE CONSUMER HAD NO VEHICLE, MAILING AND COPYING COST. *PH *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041470October 8, 2003
ENGINE AND ENGINE COOLING:ENGINE
DRIVER'S SIDE ENGINE MOUNT BROKEN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025911July 11, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, EQUIPMENT:ELECTRICAL
THIS CAR HAS HAD A FAILURE OF THE BRAKE LIGHT SWITCH 3 TIMES IN 2 YEARS. THIS LEAVES THE VEHICLE WITH NO BRAKE LIGHTS WHEN THE BRAKE PEDAL IS PRESSED. OBVIOUSLY, THIS IS A SERIOUS DANGER TO ANYONE IN THE VEHICLE AND OTHER VEHICLES AROUND IT AS THERE IS NO WARNING WHEN SLOWING DOWN.HE SWITCH HAS BEEN REPLACED ALL 3 TIMES BY ROSEVILLE VW ($136.62 EACH TIME). THERE IS A SERVICE NOTE DATED 10/18/2001 WHICH EXPLAINS THAT IF THE BRAKE SWITCH IS INSTALLED INCORRECTLY IT CAN/WILL LEAD TO A FAILURE OF THE SWITCH. ROSEVILLE VW COVERED THE 2ND INSTALLATION, WHICH WAS A MERE 5 MONTHS AFTER THE FIRST REPLACEMENT. HOWEVER, THEY SAY THERE IS NOTHING THEY CAN/WILL DO TO COVER THE 3RD INSTALLATION SINCE IT OCCURED 17 MONTHS AFTER THE 2ND. VW OF AMERICA REFUSES TO HELP WITH THIS SITUATION.Y CONTENTION IS EITHER (A) THE SWITCH HAS BEEN DESIGNED WITH A MANUFACTURING DEFECT WHICH SHOULD BE COVERED BY VW OF AMERICA, OR (B) ROSEVILLE VW INCORRECTLY INSTALLED THE SWITCHES CAUSING THEM TO FAIL WHICH SHOULD BE COVERED BY THE LOCAL DEALERSHIP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023172June 16, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP BEGAN LEAKING AGAIN JUNE 11, 2003 AT @ 30,000 MILES. FUEL PUMP HAD ALREADY BEEN REPLACED AFTER SEVERE LEAKAGE DUE TO CRACKED PLASTIC HOUSING SEPTEMBER, 2000 AT @ 19,000 MILES. FUEL PUMPS SHOULD NOT ROUTINELY FAIL IN SUCH HAZARDOUS FASHION EACH 15,000 MILES -- UNDER WARRANTY OR NO. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010911March 23, 2003
SEAT BELTS:REAR/OTHER
WHEN I LET DOWN THE BACK SEAT ON MY 99 VW GOLF THE SEAT BELT PULLS UP THE SLACK, BUT WHEN I TRY TO PUT THE SEAT BACK UP, IT DOES NOT RELEASE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005228February 3, 2003
ENGINE AND ENGINE COOLING:ENGINE
FOUR YEAR OLD CAR WITH 42,822 MILES. CHECK ENGINE LIGHT FLASHED A FEW TIME ON ACCELERATING THURSDAY NIGHT. CHECK ENGINE LIGHT WENT SOLID FRIDAY MORNING, AND ON MY WAY TO THE DEALER THE ENGINE SIEZED. VW TELLS ME THE ENGINE IS COMPLETELY DEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001656December 30, 2002
STRUCTURE:BODY:DOOR
THE BODY OF THE DOOR STRUCK THE MAIN BODY OF THE VEHICLE WHEN CLOSED, WHICH CAUSED DAMAGE TO THE MAIN BODY OF THE VEHICLE, AND ALSO CAUSED LOUD HINGE NOISES.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769380November 6, 2002
SEAT BELTS:FRONT:ANCHORAGE
REAR CENTER SEATBELT MECHANISM FAILURE. SEATBELTS SHOULD NEVER FAIL. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8019732September 27, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CONSUMER STATES THAT THE PLASTIC CONNECTORS WHICH KEEP THE SIDE DOOR WINDOWS IN PLACE ARE BREAKING AND CAUSES THE WINDOWS TO DROP DOWN INSIDE THE DOORS. PROBLEM HAS BEEN REPAIRED FOUR TIMES . FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767520September 21, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, UNKNOWN OR OTHER
THE TWO AREAS WE HAVE HAD PROBLEMS WITH SINCE THE VERY BEGINNING ARE THE CHECK ENGINE LIGHT KEEPS COMING ON FOR NO REASON. THEY HAVE ASKED US IF WE CLOSED THE GAS CAP TIGHTLY? WE ALWAYS DO! EACH TIME THEY SAY IT IS SOMETHING ELSE WHICH IS NOW GETTING COSTLY. THE OTHER PROBLEM IS THE OVERWHELMING SMELL OF GAS THAT HAS MADE US SICK AND CAUSED HORRIBLE HEADACHES. THE DEALERSHIP HAS NOT FIXED THIS PROBLEM EITHER AND ASKED IF WE TOP OFF WHEN WE FILL UP. WE DO NOT. WE FEEL THAT THIS CAR IS HAVING MAJOR ELECTRICIAL PROBLEMS AS WE DO HAVE A 2001GOLF AND HAVE NOT EXPERIENCED ANY PROBLEMS WITH IT. WE WOULD LIKE TO THANK YOU IN ADVANCE FOR YOUR ASSISTANCE IN THIS MATTER. SINCERELY, [XXX] & [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765413August 9, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHEN WINDOW REGULATOR FAILS, THE WINDOW DROPS IN THE DOOR. IF DRIVING IN RAIN OR -20 DEGREES WEATHER, IT BECOMES A SAFETY HAZARD. I'D LIKE TO SEE A RECALL SOON ON THIS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765326August 7, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
WHILE DRIVING ON A LOCAL HIGHWAY, THE BRAKES FAILED WHEN ATTEMPTING AN EMERGENCY STOP. SUBSEQUENT INVESTIGATION CONCLUDED THAT HOT EXHAUST GASES WHERE BLOWING ON A BRAKE VALVE WHICH CAUSED THE BRAKES TO FAIL. EXHUAST SYSTEM WAS RUSTED OUT AND THE VALVE IS SITUATED NEAR THE HOLE IN THE SYSTEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764781July 26, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT:APPLIANCE:AIR CONDITIONER
WINDOW REGULATOR HAS BROKEN 4 TIMES, 3 ON THE DRIVER'S SIDE & 1 ON THE PASSENGER'S SIDE. AIR CONDITIONING COMPRESSOR HAS BROKEN AS WELL ON A 2 YEAR OLD CAR PURCHASED AS NEW! VOLKSWAGEN HAS REFUSED TO PAY OR HELP WITH ANY OF THE COSTS OF SAID PARTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#786041July 12, 2002
FUEL SYSTEM, GASOLINE
CONSUMERS VEHICLE REEKED OF GASOLINE. THE FUMES WERE SEEPING THROUGH THE VENTS. THE DEALER WAS VERY CONCERNED AND SURPRISED THE VEHICLE MADE IT TO THE SHOP BECAUSE OF HOW EXTENSIVE THE LEAK WAS. THE PART NEEDED TO FIX VEHICLE IS ON A NATIONAL BACKORDER. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764108July 11, 2002
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
THE BATTERY EXPLODED WHEN I TRIED TO START THE CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761215April 25, 2002
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
THE DEALER HAS NO IDEA WHY THE BRAKE LIGHT SWTCH KEEPS FAILING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007549April 12, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, SUSPENSION:FRONT:WHEEL BEARING
WHEEL BEARING MAKES A STREAKING NOISE. ALSO, VEHICLE STALLS WITHOUT PRIOR WARNING. DEALERSHIP IS AWARE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006512April 2, 2002
ENGINE AND ENGINE COOLING:ENGINE
I AM CONCERNED THAT SINCE THIS ENGINE MOUNT FAILED, WHAT ABOUT THE MOUNT ON THE OTHER SIDE? IS THERE A POTENTIAL SAFETY ISSUE? ARE THERE OTHER GOLF OWNERS OUT THERE WHO WILL POTENTIALLY BE EXPERIENCING THIS SAME PROBLEM? IT SEEMS UNBELIEVABLE TO ME THAT AN ENGINE MOUNT COULD FAIL ON THIS NEW OF A CAR WITH THIS FEW NUMBER OF MILES. AM I WRONG IN MY ASSUMPTION? *JB ***DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****760138
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564611March 7, 2002
ELECTRICAL SYSTEM
WHILE AT HIGH SPEEDS, THE ENGINE WOULD SHUT OFF (NOT STALL), THE CAUSE WAS THE POWER SUPPLY RELAY FOR THE DIESEL ENGINE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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