Volkswagen CC Complaints (2010)

242 consumer complaints on file.

#11043996November 6, 2017
ENGINE
MY VOLKSWAGEN CC IS A 2010 WITH UNDER 65,000 MILES ON IT AND THE TIMING CHAIN TENSIONER FAILED. IT BROKE OFF AND ACTUALLY CRACKED THE HEAD SO THAT I NEED TO PUT IN A NEW ENGINE TO HAVE A WORKING VEHICLE AGAIN. THIS IS GOING TO COST ME $4500 FOR A CAR THAT IS NOT EVEN 5000 MILES OVER THE WARRANTY PERIOD. I BOUGHT THIS CAR 3 YEARS AGO AND HAVE ONLY PUT 30,000 MILES ON IT. ALL OF THE MAINTENANCE HAS BEEN DONE AT THE DEALERSHIP AT A COSTLY RATE TOO. IT DOES NOT SEEM LIKE AN ENGINE SHOULD CATASTROPHICALLY FAIL WITH THIS FEW MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043571November 5, 2017
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
WE EXPEND TO BUYING CONSTANTLY THE IGNITION COIL . ONE YEAR AGO WE CHANGE THE WATER PUMP, AND ONE MONTH AGO WE CHANGED THE FUEL PUMP.WE HAD RECALL FOR THE AIR BAG WHICH WAS CHANGED AT THE DEALERSHIP. NOW WE HAVE A PROBLEM WITH THE TIRES N 5000 PLUS BECAUSE HAVE BUBBLES IN THE SIDES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035427October 21, 2017
ENGINE
TENSIONER FAILED. MAINTENANCE MANUAL SAYS THE PART DOES NOT NEED SERVICE BEFORE 120,000 MILES, BUT TENSIONER FAILED AT 105. MANY LAWSUITS AROUND THE COUNTRY. VOLKSWAGEN UPDATED PART FOR NEWER VEHICLES BUT DOESN'T WANT TO TAKE RESPONSILIBITY FOR PREVIOUS OWNER HTTPS://MCCUNEWRIGHT.COM/VW-TIMING-CHAIN-TENSIONER-DEFECT/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034366October 18, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE WAS NOT OPERABLE AND THE SHIFTER WOULD NOT SHIFT INTO THE CORRECT GEAR. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED THREE OR FOUR TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CLUTCH PACK FAILED. VOLKSWAGEN OF SANTA MONICA, CA (2440 SANTA MONICA BLVD) WAS CONTACTED, BUT REFUSED TO DIAGNOSE THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT OFFER ANY ASSISTANCE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034028October 17, 2017
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE THE CONTACT'S SON WAS DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNSURE IF ANY WARNING INDICATORS WERE ILLUMINATED. THE CONTACT'S SON WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME. THE CONTACT CALLED TRACY VOLKSWAGEN (686 IYANNOUGH RD, HYANNIS, MA 02601 (508) 775-3049) AND AN APPOINTMENT WAS SCHEDULED. THE CONTACT MENTIONED THAT THE BATTERY WAS REPLACED AT LEAST TWICE PRIOR TO THIS FAILURE. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO SCHEDULE A DIAGNOSTIC TEST WITH A VOLKSWAGEN DEALER, PAY FOR THE REPAIRS, AND SEEK REIMBURSEMENT IF THE FAILURE WAS RELATED TO THE RECALL. THE CONTACT STATED THAT SHE RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034144October 17, 2017
FUEL/PROPULSION SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE STALLED NUMEROUS TIMES AND THE VEHICLE WAS TOWED SEVERAL TIMES DUE TO THE INTERMITTENT FAILURE. THE VEHICLE WAS TAKEN TO MORE THAN ONE INDEPENDENT REPAIR FACILITY AND AN UNKNOWN DEALER FOR MULTIPLE REPAIRS, WHICH FAILED TO PROVIDE A SOLUTION. AN INDEPENDENT CERTIFIED VOLKSWAGEN MECHANIC WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS TRADED IN FOR ANOTHER VEHICLE AND THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V509000 (FUEL SYSTEM, GASOLINE) AND 16V078000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED NO RESOLUTION BECAUSE THE VEHICLE OWNER NO LONGER OWNED THE VEHICLE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033545October 16, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. UPON ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS TAKEN TO POHANKA VOLKSWAGEN OF CAPITOL HEIGHTS (1720 RITCHIE STATION CT, CAPITOL HEIGHTS, MD 20743) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP CONTROL UNIT AND FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE LATER RECURRED AND THE VEHICLE STALLED WHILE THE CONTACT WAS DRIVING 35 MPH. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); BUT PARTS WERE NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033893October 16, 2017
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE DRIVING VARIOUS SPEEDS, THE HORN WAS INOPERABLE AS WELL AS THE OTHER FUNCTION BUTTONS ON THE STEERING WHEEL. THE CONTACT TOOK THE VEHICLE TO FRED BEANS VOLKSWAGEN (315 W LANCASTER AVE, DEVON, PA 19333 (610) 687-0700) WHERE IT WAS DIAGNOSED WITH A FRACTURED CLOCK SPRING THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS SERVICED IN JANUARY PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE VEHICLE WAS SERVICED PER A CLOCK SPRING RECALL. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT STATED THAT SHE DID NOT RECALL RECEIVING A RECALL NOTIFICATION FOR THE CLOCK SPRING. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. *BF UPDATED 7/31/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032119October 6, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE STATIONARY, THE BRAKE LIGHTS AND THE REVERSE GEAR LIGHTS MALFUNCTIONED. THE CONTACT STATED THAT THE INSTRUMENT PANEL INDICATED THAT NONE OF THE LIGHTS ON THE TRUNK OF THE VEHICLE WERE ILLUMINATED. THE CONTACT STATED THAT THERE WAS STRESS APPLIED TO THE QUARTER PANEL WIRES WITHIN THE TRUNK BY THE OPENING AND CLOSING OF THE TRUNK, WHICH IN TURN FRACTURED THE WIRING SYSTEM. IN ADDITION, THE TRUNK WOULD NOT OPEN WHEN PROMPTED WITH THE KEY FOB. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,100. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031431October 2, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
THE ENGINE LIGHT IS ON IN MY VEHICLE AND I FOUND OUT THERE IS AN UNEXPECTED MECHANICAL GEAR DISENGAGEMENT (TROUBLE CODE P2711). THE DEALERSHIP QUOTED $2,400 SUGGESTING ME TO REPLACE CLUTCH PACKS, AFTER I SPENT $140 SIMPLY FOR DIAGNOSIS. I SAW THAT VW USED TO PROVIDE A SAFETY RECALL AND EXTENDED WARRANTY FOR DSG TRANSMISSION FOR CERTAIN MODELS IN 2007 TO 2010. I ALSO FOUND ONLINE THAT THERE ARE MANY REPORTED DSG-RELATED FAILURES. I, JUST AS MANY VW OWNERS DO, HAVE EXPERIENCED DELAYS AT SHIFT POINTS, CAUSING ERRATIC SHIFTING, JERKING, LONG STALL PAUSES, CLUTCH SLIPPING, SURGING IN FORWARD AND REVERSE, ETC. WHILE THE CAR IS EITHER ACCELERATING, PASSING OR CRUISING. HOWEVER, MY 2010 VW CC (55K MILEAGE) IS NOT UNDER THIS EXTENDED WARRANTY. I THINK IT'S VERY RIDICULOUS, SINCE I'VE TAKEN GOOD CARE OF MY VEHICLE, BUT HAVE ALREADY EXPERIENCED 3 SAFETY RECALL (INCLUDING TAKATA RECALL AND FUEL PUMP RECALL), AND THIS TIME THEY REFUSE TO REIMBURSE MY COSTS INCURRED BY THEIR COMMONLY-KNOWN DANGEROUS TRANSMISSION FAILURE. I'M ALREADY HUGELY INFLUENCED BY THIS MODEL'S SAFETY RECALLS, AND DON'T WANT TO PAY $2400 FOR THEIR DESIGN DEFECTS. EVEN IF I REPAIR IT AT MY OWN EXPENSE, IT'S HARD TO SAY SUCH A BAD TRANSMISSION WILL NOT CAUSE OTHER DANGER OR TROUBLE IN THE FUTURE. IF THIS IS THE SAME DSG TRANSMISSION THAT'S REPORTED TO BE TROUBLESOME, THEIR WARRANTY/RECALL SHOULD BE FAIRLY PROVIDED TO ALL INFLUENCED VEHICLES. THANK YOU FOR YOUR TIME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030453September 29, 2017
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I HAVE A 2010 VOLKSWAGEN CC SPORT WITH A LITTLE MORE THAN 91872 MILES ON IT. I WAS ACCELERATING ON THE HIGHWAY AND MY VEHICLE BEGAN TO SPUTTER. THE EPC LIGHT AND THE CHECK ENGINE WARNING LIGHT CAME ONE. MY VEHICLE HAS HAD SLUGGISH ACCELERATION SINCE THEN. I HAVE NOTICED THAT THIS PROBLEM HAS OCCURRED WITH SEVERAL VOLKSWAGEN OWNERS. THERE SEEMS TO BE SEVERAL DIFFERENT OPTIONS WHEN IT COMES TO REPAIRING THIS PROBLEM. THE ONLY THING THAT SEEMS TO BE COMMON IS THAT IT OCCURRED WHEN ACCELERATING. THE OTHER THING THAT I HAVE NOTICED IS THAT THIS PROBLEM IS NOT SPECIFIC TO ONE VEHICLE IN THE VOLKSWAGEN LINE UP. THIS IS DEFINITELY A MANUFACTURERS SAFETY DEFECT IN THEIR SYSTEM THAT NEEDS TO BE CORRECTED BEFORE IT CAUSES AN ACCIDENT. I AM AWARE OF NHTSA RECALL NUMBER17V509 (MANUFACTURER RECALL NUMBER20AE). THIS RECALL IS FOR THE FUEL PUMP MODULE WHICH COULD RESULT IN A NO START CONDITION OR A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION. THE EPC WARNING LIGHT HAS THE SAME SAFETY RISK AS THIS RECALL. THIS COULD RESULT IN A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023995September 18, 2017
WHEELS, UNKNOWN OR OTHER
TIRES CONSTANTLY SUFFER FROM CUPPING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023405September 14, 2017
ENGINE
MY CAR HAD TROUBLE STARTING THAT MORNING. IT TOOK ABOUT 3 SECONDS FOR IT TO TURN ON AFTER I INSERTED THE KEY. I THOUGHT IT WAS JUST BECAUSE IT WAS GETTING A COLD START NOW THAT WE'RE IN SEPTEMBER. AS I WAS DRIVING A FEW MINUTES AFTER, THE CAR IMMEDIATELY DECELERATED WHILE ON THE ROAD. THAT COULD'VE BEEN CATASTROPHIC. THE CHECK ENGINE LIGHT CAME ON SHORTLY AFTER AND THE CAR WOULD SHAKE A LOT, ESPECIALLY AT A STOP. I DID SOME RESEARCH AND TALKED TO MY MECHANIC AND HE TOLD ME IT WAS A TIMING BELT ISSUE. ESTIMATING $1600-$5000 FOR REPAIR. JUST 2 MONTHS AGO I HAD THE CEL THAT COSTED ME $700 AND A FEW MONTHS BEFORE THAT $500. I INVESTIGATED THAT THERE WAS A CLASS ACTION SUIT FOR THIS PROBLEM. MY CAR HAS ONLY 54000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023423September 14, 2017
ELECTRICAL SYSTEM, AIR BAGS, FUEL/PROPULSION SYSTEM
TL* TAKTATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE ABRUPTLY CUT INTO THE CONTACTS LANE, THE CONTACT APPLIED THE BRAKE PEDAL WITH FORCE AND THE AIR BAG LIGHT ILLUMINATED AS WELL AS THE RADIO FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR FACILITY FOR DIAGNOSIS WHO REPLACED THE CLOCK SPRING ASSEMBLY. THE CONTACT RECEIVED NOTIFICATION OF TWO MANUFACTURER RECALLS MONTHS LATER FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023346September 13, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC . THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BOARDWALK VOLKSWAGEN, 1 BLAIR ISLAND RD, REDWOOD CITY, CA 94063 866-694-5805) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022294September 8, 2017
AIR BAGS, FUEL/PROPULSION SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT WHEN THE VEHICLE WAS IN REVERSE, IT WOULD MOVE FORWARD INSTEAD OF REVERSE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 17V509000 (FUEL SYSTEM, GASOLINE). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021093September 1, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2010 VOLKSWAGEN CC. WHILE THE CONTACT WAS ACCELERATING FROM A STOP SIGN, ANOTHER VEHICLE TRAVELING SOUTH CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE NECK, SHOULDER, LEG, LOWER BACK, AND WHIPLASH THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO FINDLAY VOLKSWAGEN (LOCATED AT 983 AUTO SHOW DRIVE, HENDERSON, NV 89014, PHONE NUMBER: (702) 558-6600). THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER:16V078000 (AIR BAGS). THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD SEND A REPRESENTATIVE TO INSPECT THE AIR BAGS. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11019521August 25, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FLEMINGTON VOLKSWAGEN IN FLEMINGTON, NEW JERSEY WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER ALSO STATED THAT THERE WERE NO REPORTED DEATHS ASSOCIATED WITH TAKATA AIR BAG RUPTURES AMONG VOLKSWAGEN VEHICLES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012606August 3, 2017
ENGINE, UNKNOWN OR OTHER
TIMING CHAIN TENSIONER STRETCHED TIMING CHAIN. CHECK ENGINE LIGHT ONPARKED. 3 CLASS ACTION SUITS AGAINST VW FOR FRAUD KNOWING THIS ISSUE WAS PRESENT WHEN VEHICLE WAS SOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011851July 31, 2017
FUEL/PROPULSION SYSTEM
STRONG SMELL OF GAS. GAS LEAK. REMOVED THE FUEL PUMP SHIELDS AND COVERS TO FIND THE TOP OF THE FUEL PUMP HAD A SMALL CRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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